12731 results found
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Filter the HUD
Filter the HUD list Department
7 votes -
Credits information in Service Web RC App
Currently, in ServiceWeb there is no information about customer credits remaining, especially within the Billing section. This typically results in the customer contacting the accounts team, which then raises a billing case to identify the outstanding credits. Customers also receive credit memos that indicate their credit balance, however, this isn't updated in real-time. Some form of a count of 'credits' remaining can incentivize customers to run short POC's to implement new projects without needing to raise separate funds from the business.
7 votes -
Option to disable the option of automatically sending a "Welcome Email
Each users provisioned via Active Directory will automatically receive an email to set up their account.Some users prefer to have that disabled since it can cause confusion especially if the accounts were provisioned prior to any communications being sent out.It will be extremely helpful to have the option to not send the activation email upon user provisioning and that the IT/Admin would have control on when it will be sent.
7 votes -
User Selectable Desk Phones
We have 4 locations, and have many employees that travel around from location to location on a daily basis. We have even more employees that change physical offices throughout the day. Every office/desk station has a physical Polycom phone+headset combo. Currently, RingCentral has no method for a User/Employee to change their desk phone in the system, and they must find an Admin to go in and swap their desk phones in Admin Portal. I would think RingCentral would allow Users to be more 'mobile' in their workday and allow them to change their own desk phone. If a user is…
7 votes -
Local Area Code Reflected on Caller ID
When you call a specific area code the caller id that will reflect will show the area code of the location
7 votes -
Synchronize iCloud contact to Service Web
Our customer would like to synchronize his iCloud contacts to the RingCentral desktop app. A work around was provided to download customer VCF then convert to a CSV file then upload it to the service web.
7 votes -
Block Private Callers
A lot of spam callers and telemarketers use a private number to call. We need the ability to block them completely.
7 votes -
Expand Telephone Number Name Field
We have several locations with several hundred telephone numbers. To help with management of the numbers that aren't assigned to users I have been putting a brief description of their purpose in the Phone Number Name field. It would be awesome if the amount of characters allowed could be increased.
7 votes -
RingCentral for Outlook on MAC Devices
Hi Team, one of our valued customer's Ms. Marrian and her colleague needs to have their Microsoft Outlook be connected or integrated to their RingCentral application so that they can seamlessly utilize RC Services using their outlook. However, they only have MAC devices and unfortunately this only being supported currently to Windows 7 or later. Please refer to https://support.ringcentral.com/article/8358.html#use
hrrps://ringcentral.com/apps/microsoft-outlook7 votes -
Enable the downloading of incoming and outgoing of fax report feature.
Enable the downloading of incoming and outgoing of fax report feature.
7 votes -
Globally Change hold music for all users
also connecting music.
7 votes -
Better default IVR voice
add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says
7 votes -
Add External Number on HUD
User is asking for an option to add external numbers on HUD same as the phone feature wherein they can add external numbers on speed dial via the online account
7 votes -
Option for the RingCentral App to not ring for MS Teams calls
Option for the RingCentral App to not ring for MS Teams calls. Hope there would be an option for the RingCentral App to not ring for MS Teams calls aside from signing out to the App.
7 votes -
Allowing customers to log in using their email address to a different account even if it is already associated to another account.
It would be more convenient for the customer if the system can allow the same email address to be used as a log in credential even if email address also associated to another account.
7 votes -
Limiting dial-by-name directory to the site
We would like to have the dial-by-name restricted to the the site that the users are assigned to. Currently, when the site other than the "Main Site" is dialed and the dial-by-name option is selected, the all of the users are searched instead of the current site.
7 votes -
Ability to change voice mail email notifications
Can we please change the voicemail notifications so that either the person leaving the voicemail or RingCentral can filter voice mails between which voice mails are considered urgent and which are not.This is so that users can determine what they need to respond to in what manner of time. Currently all voice mails have urgent in the subject line.
7 votes -
To have an options to route the voicemail of one call queue to another call queue.
To manage voicemail to a single call queue.
7 votes -
allow auto reply sms to work in call queue
when customer's main number is set to forward calls to call queue, missed calls should still trigger an auto reply sms from the main number. currently, this only works if auto receptionist is set to forward calls to user extensions
7 votes -
Ability to call multiple numbers and send a pre-recorded message.
Ability to call multiple numbers and send a pre-recorded message.
7 votes
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