12129 results found
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Folders for the "Text" or SMS messaging tab on the Ring Central Desktop App
Hello! I text/sms people on a daily basis for my job. Sorting through the long list or searching in the search tab can be quite tedious.The feature is already in the "Message" tab. In the Message tab you're able to create a new folder (see Ring1 image or click me), name it whatever you want, move it up and down the list as you please, color code it to your liking and add things in it. That would be such an amazing feature to have on the SMS/Text tab. Right now it's just a long list of text threads (see…
7 votes -
Park/Assigned Lines on Cordless Phones
We would like to have the ability to access private park lines from a cordless phone (eg, Yealkink W360). The phone iself has a "park" feature built in and also has ability to assign multiple lines, but I'm not able to make these work with our assigned park lines so that they can be accessed easily by the user from the cordless phone interface.
7 votes -
Please add the caller id name to the active park location buttons on a phone.
Park location users would be able to see who is parked at that location
7 votes -
Presence "Leave Empty" Option Does Nothing
Hello, when trying to organize busy lamps on our desk phones (VVX450). We would like to leave some empty spaces. For example, we want the busy lamps to appear only on the expansion module and not on the display within the 12 buttons. When I click save, 2 options appear to either leave the empty spaces, or collapse the list. I select Leave Empty, but the list collapses anyway. Can you either fix this or remove the unnecessary step to click either option. It appears to be a flaw in the programming.
7 votes -
block the faxing on the main number.
Customer would like to block the fax message on the main number but not including SMS and calls.
7 votes -
Set Outgoing Caller ID for all numbers on assignment
Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainline. It would be great to have all Outgoing Caller IDs set at once to save them having to update 9 different boxes.
7 votes -
Share MAC audio in the RingCentral Video Meeting
Need to share MAC audio in the RingCentral Video Meeting. Currently, Mac users can only share computer audio when they are sharing a Chrome or Microsoft Edge browser tab.
7 votes -
Have RingCentral App automatically remove SMS conversations when a user Opts Out
Under the new TCR, users are able to opt out of SMS conversations. The RingCentral App should have automation in place to remove or not allow the RingCentral user to responde to that conversation.
7 votes -
Import Custom Rules for Multi-level IVR sites
We are looking for a way to import custom rules for Multi-level. We have 8 sites that need their custom rules updated for 2023 and we are hoping we can import vs. editing 11 custom rules 8 times.
7 votes -
Report to see when someone is logging in/out of the call queue
Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.
7 votes -
Change Audio Format
It would be best if we have the option to change audio fle from mp3 to wav file or vice vers. There are some devices that does not support mp3 or wav.
7 votes -
Desktop App Text Messaging Export
I would like the user to have the ability to export their Text messages with the meta data without being an admin.
7 votes -
Call Blocking Features for All Extension Types
Please consider adding the full range of call blocking features to all extension types. Currently, only user extensions and call queues have the full set of call blocking features. Limited Extensions and Message Only Extensions do not have these call blocking capabilities but they are in need of them just as much, as they are also subject to unwanted calls. Customers are being forced to use user licenses to get call blocking features where Limited Extensions and Message Only Extensions are more appropriate. You shouldn't need a full user license to block calls.
7 votes -
Add notes on voicemail and arranging the voicemail
not able to fit all data on the screen, not allowed to adjust columns to see more info.. such as cutting off caller id name and no way to see it.. also, no way to add notes to voicemail, or arrange the order of voicemails
7 votes -
Add Message like features to SMS Threads
We text our clients a LOT. To the point it can be difficult to keep track of things that have been addressed or not. Having some of the functionality available in normal Messages for SMS threads would be a huge help to manage them. I realize SMS doesn't support the interactive type features where both sides of a convo see things (tasks, events, etc). But being able to do things like Pin specific texts, Attach files to a thread, have the images tab show any images sent/received, assign a task/event (and perhaps give the task assignee visibility to the thread),…
7 votes -
List audio devices in order of priority
At home I have a different headset than at work. Every time I switch between working from home and the office I have to go into my RC settings and change them. Instead of choosing a specific audio device, it would be better to have a list of microphones and speakers and put them in priority so this would be set once and for all. If my home headset is attached, it would automatically use that. If my work headset is attached it would use that. The internal microphone and my laptop speakers would be the lowest priority so they…
7 votes -
Ability to block a guest with out blocking their entire domain
I need the ability to block a guest with out blocking their entire domain. As is, blocking the guest auto blocks the domain and kicks any other guest from that domain out as well. Unblocking the domain brings all of those guests right back in. Please give me the ability to just block one guest.
7 votes -
Restricting Outbound Calls via Limited Extensions
We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
7 votes -
Needs to have all of their fax extensions to be removed from their entire company's RC app chatroom
applied a template to all fax extensions for them not to show under company directory and the default super admin account has already been changed but still, the fax extensions are still showing per client.
7 votes -
Bulk change for users email
Due to rebranding, we need to make a bulk change for users email's suffix to reflect the new domain and I wish if this is available via either API or bulk import that modify only email field and overwrite the existing users
7 votes
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