13289 results found
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Removal of site code from the main site
Removing the site code completely from the main site.
7 votes -
Call Forwarding for Limited Extensions
Request to add the ability to configure call forwarding from a limited extension to another internal extension or the organization's main number. This feature would provide greater flexibility in managing incoming calls and ensure that calls to limited extensions can be redirected to an appropriate destination when needed.
7 votes -
Option to capture consent from the recipient when enabling RingCentral AI Note Taking
I’m not seeing an option to capture consent from the recipient when enabling RingCentral AI Note Taking.
I can see where to enable or disable AI Note Taking, but I don’t see an option that prompts the person being called to provide consent before AI Note Taking begins.
Is there a way to configure RingCentral to obtain and document the recipient’s consent before AI Note Taking is enabled on a call? If so, could you provide instructions on how to configure this?7 votes -
Enable CNAM (Caller ID Name) for RingEX Outbound Calls in Canada
Please add support for Caller ID Name (CNAM) for RingEX customers making outbound calls from Canadian phone numbers.
Currently, Canadian RingEX customers may be limited in their ability to present a consistent, recognizable business name to recipients when making outbound calls. This can result in calls displaying only a phone number, an incorrect name, or no caller name at all, which can negatively impact answer rates and customer trust.
7 votes -
Bulk Update Capability for Regional Settings
- Problem Statement Currently, the RingCentral Admin Portal provides a highly efficient "User Settings Template" feature to bulk-update regional settings (such as time zones) for individual users. However, this bulk-apply functionality does not extend to non-user configurations.
Administrators are unable to apply bulk time zone changes to Sites and Call Queues. When a global update is required, admins must manually navigate to each individual Site and Call Queue to update their regional settings one by one.
- Use Case & Scenario Recently, a previously standard time zone—(GMT-05:00) Eastern Time (US & Canada)—was deprecated in the system and stopped properly observing Daylight Saving…
7 votes -
Disable DTMF Input After Voicemail Greeting Begins
When a caller reaches a user's voicemail greeting, DTMF input remains active. If the caller presses a key during or after the voicemail greeting, the system may interpret the DTMF input and trigger the corresponding action.
Once the voicemail greeting begins:
- DTMF input should be ignored.
- Pressed keys should not trigger any additional call-routing actions.
- The caller should remain in the voicemail flow and be able to leave a message normally.
7 votes -
iBulk SMS Support for iOS App
Please add support for the iBulk SMS feature to the iOS mobile app. Currently, this functionality is available across Desktop, Web, and Android, leaving iOS as the only platform lacking mobile bulk messaging support.
Current Limitation:
iOS users are currently unable to send or manage bulk SMS campaigns from their mobile devices. To send bulk SMS messages, iOS users must switch to a desktop or web browser, whereas Android users can handle bulk messaging directly from their phones.
7 votes -
Custom Fax Forwarding Rules for Company Numbers
Summary:
Request the ability to create dedicated forwarding rules specifically for fax transmissions received on company numbers, independent of voice call routing rules.Business Need:
Currently, inbound faxes to a company number follow the same call routing rules as voice calls. This creates a limitation for organizations that forward their main company number to a call queue, particularly during after-hours, resulting in intermittent or unsuccessful fax forwarding to external destinations.Providing separate fax routing rules would allow administrators to define how fax traffic is handled without impacting voice call routing, improving reliability and flexibility for businesses that rely on fax…
7 votes -
7 votes
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Enable user extension access to other users' fax messages from the RingCentral application and the company fax line.
Allow user extensions to have access to other user extensions' faxes from the RC App and also from the company fax line.
7 votes -
Email Summary Notes Header
Email notifications should be addressed to the user who received the call, not the firstborn Super Admin name, even if the call came from the main number, to avoid confusion.
7 votes -
Add Native SMS/MMS Features Similar to Quo (formerly OpenPhone)
I wanted to know if Ring Central has plans to upgrade the SMS/MMS feature with features similar to Quo formerly OpenPhone?
https://www.quo.com/product/messaging7 votes -
Compliance Risk: Users Bypassing API via RingCentral FAX UI
As a healthcare organization using RC Fax via API integration as part of a controlled and compliant workflow, our users are still able to send faxes directly from the desktop application, which bypasses our approved API process and creates compliance and audit risk. We are requesting the capability to disable or restrict faxing from the RingCentral client (desktop/app UI), on the account level, while fully preserving fax functionality through our established API integration, so that all outbound fax traffic is enforced through our governed system. Being a compliance related issue, this request is urgent for us. REF: Support Case 31813110
7 votes -
Option to create a workflow for Call Queue
It would be very helpful to have an option to create a workflow on behalf of a call queue and to add the call queue as an SMS recipient when the account has an SMS booster. Currently, it is limited to regular extensions only.
The customer needs to create a workflow to automatically send an SMS response when someone calls a call queue.
7 votes -
Eliminate Redundant Notifications: Tag Queue Calls Solely as "Voicemail" When Messages are Left
This proposal aims to streamline our team's workflow by updating the call queue notification logic to eliminate redundant emails. Currently, when a caller leaves a voicemail, the system generates two separate alerts for the single event—one tagging it as a "Missed Call" and another as a "Voicemail"—which causes inbox clutter and leads to multiple agents accidentally triaging the same customer interaction. We propose implementing a conditional rule where the final state of the call determines the notification; if a caller leaves a message, the system should strictly tag and email it as a "Voicemail," automatically suppressing the "Missed Call" alert.…
7 votes -
Allow admins access to HUD on each user's setup
This way the admin can create the directory from the admin portal per user specifically with the option to use the folders set up.
Many users struggle with technology and asking them to create their own directories so they can access this very useful feature causes problems.
A template for the admins to create and then deploy based on the user type would also be useful with this feature.
7 votes -
Repeat Caller Identification with Dynamic Call Routing
Enable RingEX platform to identify repeat callers based on caller ID or call history and allow dynamic call handling or routing changes when a repeat caller is detected.
Expected behavior:
- System detects if an incoming call is from a previously seen number
- Mark caller as “Repeat Caller”
- Allow configurable routing rules such as:
- Route repeat callers to a priority queue or specific agent
- Apply different IVR or call handling logic for returning callers.7 votes -
Analytics (Subscriptions)
It would be very helpful to have the ability to define a specific time frame for when subscription reports are sent. For example, being able to schedule reports more precisely based on preferred reporting windows would improve usability and reporting consistency.
Additionally, for the “On Call Report” I have set up in subscriptions, I would like it to be sent four days per week and display the previous day’s after-hours calls. However, at the moment, the report is only showing data from a date a few weeks ago rather than the most recent activity.
Having the ability to ensure the…
7 votes -
Allow Paging Extension to be entered as an external contact
I am not sure the reason why you can't add paging devices to Company Contacts, or in the HUD. But since you can't, can you give the ability for us to add them as an other external contact? Currently we can't add a contact if the number starts with an *. That seems like a simple fix for the short term.
7 votes -
Fax Extension Forwarding to Dedicated Fax Hunt Group
The customer is requesting a feature that allows a fax-dedicated user extension to automatically forward incoming faxes to another fax-dedicated extension or a group of extensions (e.g., a hunt group) for sequential or simultaneous handling.
7 votes
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