12973 results found
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SMS for RingCentral UK and EU Brands
Current Functionality:
SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.Requested Functionality:
We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
2.…7 votes -
Device Orders should be searchable by extension/device.
Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.
Possiblities:
• Phone number
• Extension
• User name
• Device Serial Number
• Device model
• The site/address
• ’Attention to’ lineRight now, I have to know the date ordered & then manually check each order to find the one I need.
7 votes -
Support Customizing soft keys on Cisco Phones
Support customizing soft keys using a key template for Cisco 8861.
7 votes -
Option to Clear Password History or Allow Previous Password Reuse
Currently, users are unable to reuse any of their last five passwords when changing their RingCentral credentials. While this is a helpful security feature, some users prefer to use a previous password for consistency and ease of recall. We suggest adding an option for admins to clear a user’s password history or allow password reuse after a certain period. This added flexibility can reduce support requests and improve the user experience without compromising overall security.
7 votes -
Notifications of failed SMS/MMS for the receiving carrier
We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier
7 votes -
Allow Restricted Global Emergency and Special Service Numbers as Extensions
Allow Restricted Global Emergency and Special Service Numbers as Extensions.
Such as 154 which is currently one that can not be created as such, for Germany.7 votes -
use number for verification
Use RingCentral number to work with other company (verification code sent to RC number)
7 votes -
Inbound Call Filtering Based on Area Code
Overview
Currently, our call routing system lacks the capability to filter or route inbound calls based on the caller's area code. This feature is available in some Contact Center platforms but not in our current setup. Implementing area code-based filtering would improve call handling efficiency, allow region-specific routing, and enhance customer experience by ensuring calls are directed to the appropriate teams or locations.Problem Statement
While Contact Center platforms offer dynamic and intelligent call routing, our existing system does not support inbound call filtering based on the caller’s originating area code (NPA-NXX). This limitation restricts our ability to:Route calls…
7 votes -
Attach Word file in SMS
Allow Word files to be attached in SMS.
7 votes -
Retain caller ID when transferring external calls on Yealink and Mitel Phones
When transferring a call to a Yealink or Mitel phone, the caller ID of the one who is doing the transferring is being shown versus the one who is being transferred. It would be great to at least have the option to have it one or the other for Yealink and Mitel phones. I saw it was implemented for Poly, Avaya or Unify deskphones as well as the softphone app (https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48015701-retain-caller-id-information-regardless-of-blind-w). We currently use Yealink models T46U, T48U, and T57W, as well as Mitel IP 480s. Thanks!
7 votes -
Add Support for Pause Dialing
Submitting this on behalf of a customer.
They’re trying to forward calls to an external vendor line that requires navigating an IVR (like entering an extension). On their mobile phones, they can use pause dialing with commas — for example: 18007370045,7,2509. That way, the call connects, waits briefly, and then automatically sends the extension or DTMF input.
They tried using that same format in RingCentral call forwarding settings, but it gets flagged as an invalid number.
Feature request: Add support for comma-style pause dialing (or something similar) in forwarding rules and contacts.
Why it’s helpful:
Allows easier forwarding to vendor…
7 votes -
Ability to append messages with OPT OUT verbiage (check box) has been removed.
For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.
7 votes -
usb-c adapter Jabra Link 390 compatibility issue
The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.
7 votes -
Option to add External Number into the Call Queues (Group) as Primary Members
I would like to have the ability for an external number to ring alongside our group members in a call queue, either simultaneously or in sequence. I want the calls directed to the call queue to go to both group members and the external number, treating the external number as if it were one of the group members.
7 votes -
Increase conference call limit to more than 4 participants in desk phone
Increase conference call limit to more than 4 participants in desk phone
7 votes -
Disable Cross-Site Access Management by Default
The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.
We would like to disable the feature by default or at least allow clients to opt-out of this feature.
7 votes -
AI Receptionist for User Extension
Set a dedicated AI receptionist for a user extension when the digital line was being dialed.
7 votes -
Advanced Call Queue Reporting for Missed Calls
The current call queue reporting system logs missed calls as individual entries, which can create confusion when multiple notifications for the same call appear. To enhance reporting accuracy and usability, we propose an Advanced Call Queue Reporting for Missed Calls feature.
Proposed Enhancement:
Missed Call Consolidation
Instead of logging every missed call notification separately, the system should consolidate missed call attempts from the same caller within a single call session.
Example: If a caller attempts to reach an agent multiple times within a defined time window, it should be recorded as one missed call entry instead of multiple.
7 votes -
Hide phone number and caller id on HUD active call
Ability to remove/hide phone number and caller ID on the HUD whenever on an active call.
7 votes -
update firmware of desk phone not delete custom config
Have a fix when the phone is updated a firmware don't delete or remove custom configurations like speed dial.
7 votes
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