13289 results found
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Forwarding call to other number that will allow both app and deskphone to ring or either application only.
Currently, it is normal behavior that if you forward the calls to other numbers ( 10 digits numbers) it will only ring the device that is online on the account (deskphone)It would be beneficial for us if there would be an option to make the application also ring if we forward the call to a different RingCentral number ( different account ).
8 votes -
Bulk password change
We had an issue with user login and we need to change password for the users and supply them a generated password from the company It would be helpful if there is a way to update the password of my users on role> template
8 votes -
Polycom VVX 450 Firmware Update to 6.4.6
Currently this model can only update to 6.4.4. I think 6.4.6 version will add some compatibility with the BT700 headset on these phones.
8 votes -
USER Voicemail PIN Change
We have User Info disabled for our users so they don't accidentally change their name information. For some reason the ability for a USER to change their voicemail pin is tied to User Info. We need to be able to allow users to change their voicemail pin without enabling USER info in the role. Please add this as this seems like a basic request that should have been addressed already.
8 votesThis is being worked on but without a committed release date yet. Will update when implementation date is determined. -
Download and back up your data automatically
We have received feedback from our valued customers regarding the convenience of downloading/exporting voicemail data from the admin portal for all extensions.To enhance user experience and streamline processes, we kindly request the implementation of a feature that allows users to easily download/export their voicemail data in bulk directly from the admin portal.Presently, our customers are advised to perform this task manually, and we believe that incorporating a bulk download/export functionality would significantly improve efficiency and user satisfaction.Your consideration of this feature request is highly appreciated, and we look forward to any insights or updates on its potential implementation.Exporting message data…
8 votes -
Corporate Directory Not Showing up on Poly Phones
Customer would like to be able to see their corporate directory to show on their RingCentral Provided desk phones.
8 votes -
View available/ export a list of extensions within the client tenant
Suggestion from Banner client; request for an export or a view of available extensions within an organisation. CX mentions it is hard to easily see which extensions are available within their dial plan - this would be a huge win for them.Ideal would be to see list of available extensions within a BU, allow you to hover over and get the ability to select a different extension.
8 votes -
Scheduled Auto resync for deskphones
The customer wants to have the option to resync the desk phones all at once with one click during after-hours. So if ever there is a change in the user details it will be updated and it will not be one by one.
8 votes -
Device status visibility and filtering improvements
A recent backend component was decommissioned on the RingCentral side, which removed filtering on device pages in service web located at 'Phone System > Phones & Devices > User Phones' The removal of this function impaired our ability to filter by "offline" status or other states, making it harder to view when devices are offline. I'm requesting that some decent improvements be made to this area of service web overall to improve customer visibility to their devices.
8 votes -
Removing of limitations in the creation of a free account for external guests
External guests are being blocked or automatically disabled after creating free accounts for RingCentral Messaging using either the browser version or the desktop app. Can't add external guest users to our contacts who are using a free account nor they can't use RingCentral Messaging at all.
8 votes -
More Granular User Caller ID Permissions
Would be great if administrators can decide which numbers a user can use for outbound caller ID. Right now, all company numbers, contact center routing numbers, and site numbers are visible to anyone who has access to change their caller ID at all.Current permissions around outbound caller ID are "all or nothing" in that either users can change their OBCID to anything in the company/site OR they can't change them at all.
8 votes -
Forward target user should get forwarding user
Subscriber A redirects to Subscriber B. It should be possible for subscriber B to be able to reach subscriber A by telephone despite call diversion being initiated by subscriber A.
8 votes -
A busy tone to be played if call waiting is deactivated
If "call waiting" is disabled and we configure an Announcement for the "No answer setting", the second caller will hear a disconnection tone. This is confusing because it gives the caller the impression that the number is not in service. It would be good if the beep tone is changed with a busy tone
8 votes -
The ability to disable ECM (Error correction mode)
The customer is receiving faxes from unknown numbers causing them to ask if ECM can be disabled.
8 votes -
Cisco 8861 should appear 2 lines under the name of the user instead of repeatedly.
Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we added an extension on the presence for the name of the user not to show repeatedly.
8 votes -
Emergency Response Location per site
It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.
8 votes -
Call back call queue feature
Exact behavior:
A customer calls into a queue and requests a callback.
When an agent receives the callback and connects with the customer, the agent transfers that customer to a secondary queue (e.g., Emergency).
If the customer requests a second callback while waiting in that new queue, RingCentral treats the transferring agent/queue as the "caller." As a result, the secondary callback rings internally to your team member instead of the external customer.
Because the external callback is never actually completed to the customer, RSI records it as an unfulfilled callback, causing the reporting discrepancy you are seeing.Expected behavior:
A…
7 votes -
Allow unauthenticated guest users to select 'Join without audio' in WebRTC browser join screen without forcing microphone permissions.
Currently, when a guest user attempts to join a RingCentral Video meeting via a web browser without signing into an account, they are prompted to allow browser microphone access before they can proceed. If microphone access is denied or unavailable, the guest is unable to enter the meeting screen. In contrast, users who are signed into a RingCentral account are presented with a "Join without audio" option directly on the preview screen, allowing them to enter the meeting as a view-only participant without triggering device permission prompts.
7 votes -
Access to sent faxes from the fax machine through the RingCentral portal or RingCentral App
The customer would like an option to view sent faxes from the physical fax machine through the Service Web or RingCentral App. This behavior has been replicated, and sent faxes are currently displayed only in the logs. However, the customer needs access to the actual fax documents for visibility and record-keeping either from Service Web or RingCentral App.
7 votes -
Allow Custom SMS Opt-Out Message Text on RingCentral Apps (Matching TCR Registration)
Would like the option to use our customized opt-out message—the one submitted during our Business SMS registration—instead of the generic message ('Reply STOP to opt out of these texts') currently generated in the RingCentral text app.
7 votes
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