11100 results found
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Include Earbay Headsets to the list of recommended headsets
Please include Earbay Headsets to the list of compabile headsets for the RingCentral application.
2 votes -
Set RC app as floating app
A feature in which the Ring Central app will float on PC on top of other apps
2 votes -
Pickup a single users call
I would like to have the ability to have multiple users punch in a code or similar so when the receptionist steps away, another (any) user can pickup an incoming call to the receptionist without having to wait for a queue.
2 votes -
Support for SMS Delivery to Satellite-Based Services
Currently, satellite-based services are unable to receive SMS messages sent from RingCentral. This limitation impacts users in remote areas who rely on satellite connectivity for communication. Enabling SMS delivery to satellite-based carriers would ensure message accessibility for these users, improving communication reliability in locations without traditional cellular coverage.
2 votes -
Option to remove profile picture on RingCentral Application
I would like to revert my RingCentral application profile photo back to displaying my initials. However, it appears there is no option to remove the current photo, aside from uploading a new one to replace it.
It would be helpful and more convenient if there were a direct “Remove” option for the profile picture.
2 votes -
Bypass Login Lockout Period
User was locked out for an hour due to multiple attempts. The super admin of the account should have the option to remove the lockout period after processing password reset.
2 votes -
Need VM as an option for Line or soft key
Many users complain there is not a button on the main interface of the Polycom Edge220 to access voice mail. I would like VM added to the feature selection when customizing Line or soft keys.
2 votes -
auto replied messages AI
Availability to use AI receptionist to auto reply when the client is sending messages
2 votes -
SMS Recipient for Delegation Line
We have a customer that would like to have a feature to where they can set an SMS Recipient for Delegation Line.
2 votes -
voicemail
Disable voice mail. In many other platforms the voicemail can be disabled on an extension by extension basis. For example in a medial facility you would not want voice mail on a phone in the operating room. A conference room would also not need to have voicemail. The ability do disable voicemail on any given extension would be great. I would mean we wouldn't have to forward the calls to another extension or record a greeting that says please don't leave a message on the conference room phone.
2 votes -
Route to External Numbers when members are available, but no members answer or all members are busy or unavailable
Allow for the option to "Route to External Numbers" when members are available, but no members answer or all members are busy or unavailable.
2 votes -
Outbound Caller ID: Separate Queue numbers and IVR numbers
Under the Caller ID restrictions, the "Allow direct numbers as Caller ID" option currently enables end users to call out using both IVR numbers and queue numbers they are members of. However, callers should only have the option to use the queue number as their outbound Caller ID (OBCID) without access to all of the site's IVR numbers.
2 votes -
Fax back option
The customer would like to set up a fax-back option.
The fax back option is when the caller would like to be prompted to request a document, which would be sent to the caller's fax number via the IVR or automated system.
2 votes -
Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also
Phone system admin and super admin has the ability to edit call recording settings. User admin should also have this ability, as it is also part of a company admin
2 votes -
Transferring calls to another extension on their preferred device to pick up
Transferring calls to another extension on their preferred device to pick up such like on the desk phone when initially dialing someone for transfer.
2 votes -
Custom call queue status
I would like to know if you can create custom call status for all agents in your queue such as "LUNCH"
2 votes -
Update custom caller ID in bulk
It would be beneficial if Super Admins had the ability to customize the caller ID name for multiple phone numbers in bulk. This enhancement would significantly save time and improve efficiency, eliminating the need to update each number individually through the Admin Portal.
2 votes -
Shorten the voicemail duration a caller can record
We have contacted support to inquire about voicemail, our expectation is the voicemail message a caller can record the message is 3 minutes however we are getting 20 minute voicemail recordings in our logs, we have connected to support to see if there is a way to shorten the recording time for VM however I was informed that there is no way to do that, it would be better if there is an option in the online account where we can shorten this
2 votes -
Caller notification if the called party is in an active call for AI
Customer want to have feature where the AI receptionist can inform the caller if the person they are calling is busy or not available instead of just providing more options.
2 votes -
Split Window View in RingCentral Desktop App
We propose adding a split-window view to the desktop application, allowing users to access multiple features, such as texting and calling, within a single window.
We also recommend introducing distinct bubble notifications for texts and calls, making it easy to differentiate between the two.
These updates would streamline communication, reduce the need to toggle between functions, and improve overall efficiency.
2 votes
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