12757 results found
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Add user with digital line when adding to ring group
Ability to add one user with digital line in several ring groups. currently, it only allows a user to be added to on ring group
3 votes -
Connect an External Stereo System
Want the external stereo system to ring if a call comes in the BT Cloud Phone Number. The office/environment is very noisy and the stereo is necessary to hear the incoming calls.
3 votes -
Shared Fax with Designated Inboxes
Shared Fax with Designated Inboxes
This feature would allow businesses to assign multiple users to a single fax number. Faxes received on this number would be routed to individual inboxes within a designated application, ensuring each user sees only the faxes relevant to them.
Here's a breakdown of the functionalities:
Group Management: An administrator can create groups of users and assign a shared fax number to the group.User Roles: Within a group, users can have different roles. For example, some users might only have view access, while others can view and annotate faxes.
Designated Application: The faxes are delivered…3 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48018740-automatically-share-new-contacts-with-team
Whenever the customer added a contact to her ringcentral application, she wants the contact to be automatically added to her assistant's contact in ringcentral app.
3 votes -
Click-to-dial ability to follow the call forwarding for users on Do Not Disturb
Ability for an extension to use click-to-dial even when a user is on DND , the system will automatically follow their call forwarding settings or route the call to the designated call queue.
3 votes -
Customize Call Log History Duration to Access
Ability to customize the call logs in the admin portal to only go back 60 days depending on the duration preference.
3 votes -
disable notifications of "New Call from SUSPECTED ROBOCALL"
Have the option to disable only notifications received from RoboCalls for missed calls
3 votes -
When transferring a call and receiving extension did not pick up, call should go back to the original extension instead of going to voicemai
When an extension on the account initiates a transfer and the receiving extension did not pick up, the call should go back to the originating extension instead of going to voicemail
3 votes -
Option to Customize Presence Name
option to customize the presence name into the extension number only or include extension number on the name
3 votesHello, can you please provide additional context for this request? Do you have screenshots of where in the app you would like to see this feature? Thank you!
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Send SMS option in the active call dialpad
there should be a send sms option in active dialpad so that the operator can send sms to the customer while on call with them instead of copying the number and sending a new sms from text tab.
Use case: share quotes sms while on call with the customer so that they can take informed decision.
3 votes -
Improve the auto-detect to Computer Audio Devices.
Develop RingCentral App to be able to put audio through Stereo instead of only HANDS-FREE AG AUDIO.
I use a headset that my PC uses the Stereo channel for as default. The sound quality is far better. RingCentral will always default to PC Default for voice calls, but is incapable of putting audio through that channel. I have to change it at the start of the day every time.Video is a different issue entirely. The video settings constantly default, the first time of the day, to my PC Microphone and Speakers or uses the Stereo speakers of the headset.…
3 votes -
Receive calls even if we have multiple log in
The client wanted to receive calls even when they are using multiple log ins.
3 votes -
HIPAA for Ringsense
I was wondering if the Beta feature was compliant with HiPPA, and if so, would we need to sign a new BAA to cover our use of it legally? Specific feature is RingSense
3 votes -
Allow Numbers Being Ported In as Substitute Caller ID
When we're waiting for a number to be ported in I think it would be highly appreciated if we can set it up as a Substitute caller ID so we could use the RingCentral system as soon as we got it instead of waiting for the numbers to be fully ported.
3 votes -
SMS Service Canadian Phone Numbers
Consistency of SMS service to Canadian phone numbers, as some customers are having issues sending SMS to Canadian numbers as well.
Without using a toll free number in sending SMS.
3 votes -
3 votes
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Assign different percentage of calls to queue members
It would be nice to have the ability to assign members of a queue to take a percentage of the calls. For example:
Queue Member 1: 50 % of calls
Queue Member 2: 25 % of calls
Queue Member 3: 25 % of callsThank you for your consideration!
3 votes -
Send Rainbow Emoji
I would like more feel good emoji to help with team bonding
3 votes -
Have a tone when a new message is received
When I'm not staring at the Ring Central app, I've learned that I miss several messages due to no audio alert. Would it be possible to have quick short ding when a new message is received?
3 votes -
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
3 votes
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