12757 results found
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reducing the delays for automatic routing to the operator when a caller did nothing and the calls are routed to a Company Greeting.
We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.
3 votes -
Ring Groups should display if your on a call
When adding people to a ring group under a users extension the HUD or Presence does not change to show them having incoming calls or on an active call when that extension is ringing.
Example
Extension 11111
Under this extension you add extension 22222 to a ring group so they both ring together.When 11111 is dialed 22222 will not show they have an incoming call when it is ringing or busy if they answered that call.
3 votes -
Longest Idle Ring Settings Option Under User Extension
Longest Idle Option for User Extension's ring Settings when added members are within the RIngCentral Account since the dialed number is also it's DL and cannot be assigned to a Call queue which doesn't have the call waiting options too.
3 votes -
Call Pickup Group Forwarded Call Limitation
BT Call Pickup Group when Forwarded to other user's phones, forwarded vis custom rule or forwarded via phone is considered a limitation at this time per the support site. They would like to have this limitation lifted in future updates.
3 votes -
Ability to set an alternate destination when no agents are available in a Call Queue
RingCentral needs the ability to set an alternate destination if no agents are available for a Call Queue. Our agents have the ability to toggle their queue status and there have been times when all agents toggled their queue status off. Currently, RingCentral only offers the option for callers to "wait" when queue members are unavailable. We need the ability to send calls immediately to an alternate destination if no agents are in the "logged in" state.
3 votes -
3 votes
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Allow the capability to change the label name of Yealink sidecars.
Allow the capability to change the label name of Yealink sidecars.
RingCentral admin or web UI should have the capability to change the label name of sidecars for customization purposes.3 votes -
3 votes
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Purchase international india number
Purchase international india number for a UK account. Currently it's not available to purchase.
3 votes -
search the external phone numbers to see the call logs
The customer is requesting to have a feature in RingCentral app wherein there will be an option to search the external number from the main search bar and it will show the information such as date and time of the call (incoming/outgoing).
Currently, when you use the search bar, it will only show results for messages, it would be great if the call logs will also appear when you search a number.
3 votes -
Custom Role to assign Automator
Custom Role for non-super admin role to assign SMS automator to other users
3 votes -
Ability to Restrict Call Log Reporting for Roles
Implement a feature that allows users with the manager role to access their respective team members' call logs, ensuring they can only view the logs of their own team, or group.
Currently, upon elevation to the manager or supervisor role, users obtain unrestricted access to call logs across the entire organization.
You either get access to the entire organization's call logs or no one. Please allow us to configure this permission set.
3 votes -
Option to remove the call decline button on Ringcentral
Add the Functionality/option to remove the call decline button on the Ringcentral app for users. Sales reps are declining calls instead of silencing the ring tone.
3 votes -
Allow for the global configuration of the "Pin the Window" that is now only available during an active call at the client level
Currently the only way to "Pin the window" for active call controls, is to select it during an active call. This leaves this option dependent on each user. We have plenty of users who do not familiarize themselves with the app and do not know that pinning the window will allow the window to pop in front of all active windows when they receive a call. I'd like the ability to set the "Pin this Window" globally so it's our default window behavior.
3 votes -
3 votes
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Voicemail Caller ID in Desk phone
The client is looking to see if there is a way to show the caller id of a voicemail left on the desk phone while listening to messages. They have yealink t46u phones
3 votes -
Add feature to view IP Address for Messaging Notifications for Voicemail
Allow RingCentral admins to see where voicemail emails are coming from by showing the IP address. This helps them keep an eye on security and fix any issues faster. They can control who sees this info and get alerts for any suspicious activity. Also, make it easy to connect with other security systems for better protection. This update gives admins more control, helps them stay on top of security, and makes it simpler to manage any problems that come up with voicemail emails.
3 votes -
HIPAA Compliance Banner in RingCentral Account
Implement a visual indicator within the RingCentral account interface to clearly show when HIPAA compliance is enabled.
Currently, there is no readily apparent way for users to confirm their RingCentral account is configured for HIPAA compliance. This can lead to confusion and uncertainty, especially for healthcare providers who rely on the platform for secure communication.
Proposed Solution:
Introduce a prominent banner within the RingCentral account dashboard that displays a clear message indicating HIPAA compliance status. The banner could include:
- A statement like "HIPAA Compliance: Enabled" or "This account is HIPAA compliant."
- A visual icon associated with HIPAA compliance.
- A link…
3 votes -
Incoming call information special number
Hoping there is an option to use the incoming call information special numbers even for for those calls that are just received by the direct line of the extension because at the moment this feature only works when the calls of the extension are set to forward to an external number.
3 votes -
Ability to set up automated messages with RingCentral Salesforce
We want to send automated messages to customers, using different users with assigned numbers numbers using ring central.
3 votes
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