12181 results found
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call receiver will hear a whisper about caller details such as name, contact number and company
call receiver will hear a whisper about caller details such as name, contact number and company
3 votes -
Business Hours for SMS
We would like to have the ability to route incoming text messages outside of business hours. During business hours, text messages are routed correctly. I would like to define a different routing for text messages outside of business hours.
3 votes -
RingCentral app support for older operating systems
Customer wants to use the RingCentral desktop client on an older operating system (Windows 7), but is being hindered by technical limitations. Customer wishes that even the latest versions of the RingCentral desktop client gets supported on future updates.
3 votes -
Key Template for Polycom VVX 311
Please add a key template for the Polycom VVX 311 so we can centrally manage speed dials and the function of the softkeys.
3 votes -
Add support for Cisco 7861 handset
You already support all of the other phones in the range of very popular handsets. It should be very easy to add this model.
3 votes -
if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call
if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call
3 votes -
Can Filter Specific User in Call log Report
Can Filter Specific User in Call log Report
3 votes -
Ability of Each Phone Number to Block Phone Numbers in Bulk
We want a feature wherein the "Blocked Calls" option in the service web is available per number and not per user extension. We need to block phone numbers in bulk but it should be done only to specific phone number which is "(646) 665-4533" : DL on extension 1. We don't want the other phone numbers assigned to extension 1 to block the numbers we will put in the blocking list. We still want the other phone numbers assigned to the same extension to allow the phone numbers we will block to go through to us. The blocking of the…
3 votes -
Expand the video messaging
We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company
3 votes -
Incoming Fax Organization
The ability to sort received faxes into buckets. i.e. read, processed, to-be-reviewed, etc.
3 votes -
Send all calls to voicemail except when the caller is in my Contacts folder
The spam calls about renewing auto insurance in particular are getting out of hand. On my cell phones, I can send all calls to voicemail except when the caller is in my Contacts folder. It would be nice if Ring Central could do this too.
3 votes -
Be able to see who picked the call on an extension, while the user was absent, and see that user engaged on that call.
customer says, if she is away from her extension, and there is an external call that comes in and this is picked by someone else, once back,
she wants to see the user who picked the call engaged on that call from her extension.3 votes -
Ability to send SMs to a local number assigned to the IVR
set up the ability for IVR menu with phone number to send and receive text messages
3 votes -
to be able to answer another call, while in an active call, on a shared line
when a shared line is in an active call, and a new call comes in, customer should have the call waiting option, where they can see an incoming call and be able to answer it.
3 votes -
flag calls
It would be nice to be able to flag certain calls within the app. right click and its an added option.
3 votes -
Add an editable title to pinned posts
When a post is pinned to a conversation, what the pinned side-tab shows is the first few words from the pinned post. But unfortunately, those first few words generally don't identify what is in the pinned post -- e.g. it might start with "I thought I'd share with everyone...". So the list of pinned posts is kind of useless when you're looking for something specific since you have to tap on each of them individually to see what's inside them. It would be super helpful for a pinned post to have an editable title so that the pinner can clearly…
3 votes -
Sync Text messages once user move from extension to another
It will be beneficial for the users and admins to keep the history of their sms conversation, so that if they have to track on something it will easier for them to check and will not lost any important transactions happened via sms
3 votes -
QR code login from Mobile app to desktop app
It would be really cool to be able to scan a QR code on a desktop with the mobile app, and log into the desktop that way. Similar to having a hot desk phone
3 votes -
Save mass text message groups
In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for group messages, just mass texting. As it is right now, we need to type in names or numbers individually every time we want to send a mass text, even if it's to an identical group we've mass texted before.
3 votes -
YeaLink T47W - Page & Park Buttons
It would be great if we could get the provisioned Park 1 & Park 2 buttons to work where we could actually park a call on these soft keys. It would also be helpful if we could program the page button to an extension so users didn't have to remember the extension to page. The is a safety thing in our business and seems pretty easy to do but support says it's not possible.
3 votes
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