11100 results found
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Personal Contact - Download in Bulk
Each employee has a 'Personal Contact' list that the Super Admins want to download in bulk. The Personal Contact List is very important in contacting their Customers and VIP List.
2 votes -
Feature Request: Notification for Email Addresses Added to Bounce DB
Request Summary:
The customer would like to be notified when one of their email addresses is added to the Bounce DB, or when messages fail to send for any reason. The goal is to proactively identify and resolve delivery issues before a significant number of messages (e.g., 100+) are lost and need to be manually forwarded.Business Impact:
Lack of notification leads to delayed awareness of failed message delivery, causing operational inefficiencies and potential communication breakdowns. A notification system would allow quicker resolution and reduce manual work.Requested Feature:
Notification (email alert or dashboard flag) when an address is added…
2 votes -
Notification for Email Addresses Added to Bounce DB
Feature Request: Notification for Email Addresses Added to Bounce DB
2 votes -
Add Team messaging to Apps & Resouces - Archiver
I would like to add team messaging to the Archiver feature in the admin console under Apps & Resources.
2 votes -
Presence sync with Microsoft teams sign in multiple tenants
The ability to Sign in presence sync with Multiple Tenants. Only one can sign into one Microsoft tenant at for presence sync.
2 votes -
Program specific transfer button features on handset
Program features on button configuration. IE - blind transfer to Call Queue or specific person or to a VM or mailbox destination.
In medical offices phones are often shared and computers are not always accessible in a busy office. One-touch transfer to users, ring groups/call queues, speed dial routing to CX via a Call Queue being forwarded and directly to a voicemail/message only ext. is greatly needed.
2 votes -
RC Android app audio ALWAYS goes to my smartwatch first
RingCentral (RC) Android app call audio ALWAYS goes to my smartwatch first. I have a Google Pixel 6 Pro and Pixel 7 Pro. Fully patched phones and apps up-to-date.
I have the RC app on both phones.
Audio for ALL calls to and from my RC Android app automatically switch to my Bluetooth watch (Galaxy Watch 4). The watch does not have its own cellular service.
I need to enter the app and tap the Audio icon to select Speaker or Phone, in order to get the audio off the watch.
On my phones, I can make calls on the…
2 votes -
Cisco 8851 - Transfer
The customer mentioned that when they were previously using Cisco (non-multiplatform firmware) with the same phone model (Cisco 8851), they were able to transfer calls without a white screen appearing. They could simply select the contact name they wanted to transfer the call to. However, now that they’re using the same phone model with RingCentral, they experience a white screen during the transfer process, which makes it more difficult to select a contact easily.
Based on the documentation from Cisco, this appears to be the expected behavior for the multiplatform firmware version of the Cisco 8851, which differs from the…
2 votes -
change personal meeting name to board/business meeting
change personal meeting name to board/business meeting because currently it shows as personal meeting on our RCV platform; it should be board meeting or business meeting and not PERSONAL.
2 votes -
RC App status
The SuperAdmin should be able to change the user's status to available on the RC App when they are on DND or Invisible status.
2 votes -
SMS convert to a txt or doc file
SMS convert to a txt or doc file
2 votes -
presence templates
Customer would like a template option for phone presence to include the newly added feature to enable
Use Call availability to user Presence
and
Use Unified availability to set Presence
This was included in RC411 3595
https://support.ringcentral.com/article-v2/setting-up-offline-presence-in-the-ringcentral-app-and-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal2 votes -
Extension
It would be helpful if the customer will have an option to update the User Extension number in bulk for existing users
2 votes -
Set a destination for numbers in inventory
Currently, if you have a phone number in "inventory" and it is called, the number rings as if it is disconnected.
Proposed feature: allow assigning a "default destination" for phone numbers that are in inventory. This will allow for numbers in inventory to be routed to the main IVR, for example.
2 votes -
Ability to audit timestamp of when a received fax was opened?
A way to audit timestamp of when a received fax was opened.
2 votes -
Inbound Fax Format Adaptation or Override Mechanism
Problem Statement
While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:The system does not identify the call as a fax, treating it as a voice call.
The fax fails to be processed, and no fallback handling is in place.
The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.
This results in negative customer impact, particularly when:
The sender is a critical third-party (e.g., government or financial institutions).
The…
2 votes -
AI receptionist for call routing in the admin portal
AI receptionist for call routing in the admin portal
2 votes -
Call waiting
Customer would like to have the "Call waiting" feature to be available with Physical phones. This feature is currently available with RC Desktop/Mobile app only
2 votes -
change email address on ringcentral university
Ability to change the Email address from the RingCentral University when it has a different email address. Customer was able to login using the email address associated on their user ext. but on the Profile, it has a different email.
2 votes -
Updating a Site Call Handling template should update the sites to which the template is assigned
Current behavior:
Create a Site Call Handling Template, then apply the template to the site's Auto Receptionist Call handling Custom Rules.
Update the Site Call Handling Template. The updated template does not update the site's custom rules to which it was previously applied.
To get the updated Site Call handling Template applied, you need to re-apply the template to the site's Call Handling Custom Rules.Expected behavior:
Updates to a Site Call Handling Template should automatically apply to wherever the template has been applied.2 votes
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