13291 results found
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decrease time in ring back for call park
decrease the timing of the parked call ring back to below 5mins
3 votes -
Add a time frame to DND status
We need the ability to add a timer to DND setting. We have users who set this when on meetings or at lunch, but then they forget to change their status as available affecting the phone queues for everyone. The ability to clear the status after a selected time frame would be greatly appreciated so that it's not reliant on manual updates.
3 votes -
Global RingEX: Philippines to be assigned as Company Main Number
We have purchased an international number (Philippines), and we would like it to be the main company number for our account.
The ability to also make outgoing calls using the purchased Philippines number.
3 votes -
Use BlueBeam Revu as default PDF viewer within RC app
Is it possible to use BlueBeam Revu as default PDF viewer within RC app? Can I use BlueBeam Revu as default PDF viewer within RC app?
3 votes -
Prefix Matching in type to search box.
Currently when typing in the search box for texts , calls, contacts, etc.. it searches for the data in random .
That type of search filtering, where the results must match the typed characters in the exact order you entered them, is often referred to as:
* Prefix matching: This is a very common term, especially in computer science. It means the search results must start with the sequence of characters you typed.3 votes -
Feature Request – Allow Support Agents to Remove Email Addresses Upon Request
Hi RingCentral Team,
I’m reaching out to request a reconsideration of the recent policy change regarding email address removal. Previously, we could request RingCentral Support to remove or update an email address on our behalf, but now we are required to log in and make the changes ourselves.
While I understand the importance of data protection, this change has introduced unnecessary inconvenience and frustration for customers like us. In many cases, our users may not have direct access or technical expertise to perform these changes, which makes it more difficult to manage our accounts efficiently.
I’d like to request:
A…
3 votes -
Call Logs and Recording Deport
The ability to generate and export a report containing both call logs and call recordings in a single file.
3 votes -
Ability to disable incoming call ring when on a current call
We have set the members of our call queue Maximum concurrent calls per agent to 5 the feature works however, when if the user is getting a second call on the call queue the user can hear the ring from his headset to his app, we contacted support we were advised to go to settings> Audio> Ringtone and notification volume and also we were advised to disable the settings on the Presence "Ring my phone when any user I am monitoring rings" but this did not work for us, it would be helpful if there is an option we can…
3 votes -
call recording downloading 30 days in one page/sheet
The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.
3 votes -
The ability to report unauthorized use of your number as a Caller ID by external parties outside your company.
The ability to prevent unauthorized use of an active RingCentral number as a caller ID, along with a mechanism to report instances where users receive calls or messages appearing to come from their number when they did not originate them.
3 votes -
multiple devices
We need the ability to allow multiple devices per login. Our Intake department depends on that feature to access Fax referrals that are critical for our business. We have been able to access the faxes for years until a recent update.
3 votes -
Bulk Template notification option
Remove the option to send notifications to all users when applying Bulk template.
3 votes -
Dial a favorite without using the line keys or favorites list
ability to dial a favorite contact without scrolling through the favorites list or the line keys
3 votes -
Block Telemarketers/Telesales from Calling their Numbers
Block Telemarketers from calling their numbers.
3 votes -
to see on rc app how many characters I have entered before sending SMS
I want to see on my ringcentral app how many characters I have entered before sending SMS
3 votes -
Request for Customizable Duration of Pop-Up Notifications in RingCentral App
The customer would like the ability to customize the duration for how long the pop-up message notification remains visible in their RingCentral app.
3 votes -
Turn off Email notification when user is added in the extension to record list for automatic call recording
we want users not to receive an email once we added them on the list of extension to record for automatic call recording
3 votes -
Caller ID Restrictions as per Site settings
Make it where you can restrict the caller ID in the site settings instead of making it a per user restriction. on smaller companies per user is a okay function, but on big companies this could be tedious.
3 votes -
Devices assigned to a Shared Line should have a Paging Key.
Devices assigned to a Shared Line should have a Paging Key.
The Paging key should also be available on devices assigned to a Shared Line group, rather than being initiated using DTMF.
3 votes -
Incoming Call Information Display
Incoming calls to call queue extensions should display the Caller ID Name + Caller ID Number on the RingCentral app. In a typical scenario, users save a contact’s name in their phonebook and expect the system to show both the Caller ID Name and Number on the incoming call pop-up when that person calls.
Current Limitation: This functionality is not supported. If the PSTN does not provide the caller’s name, the system does not pull the name from the Contacts list. The reason for this limitation is the ambiguity in handling cases where multiple accounts have saved the same number…
3 votes
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