Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10681 results found

  1. Text Message log

    It will be useful to have the ability to print a text message log

    15 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Ability to remove the option to receive voicemail notification when receiving faxes

    Ability to remove the option to receive voicemail notification when receiving faxes

    15 votes
    Under Review  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Quick Access to Change Password \ Change PIN Options

    Currently the process for a user to change their Avaya password and/or PIN is tedious. It is 8 clicks within the web portal to complete and the Change PIN option is buried inside Change Password, which is misleading for users until familiar with the process. I would like to propose "Change Password" and "Change PIN" be quick access options in the portal when you click your account name or be links in the Resources pane on the right when you first log in.

    15 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Transfer out of Voicemail

    Allow callers to press 0, * or # and be transferred to another phone number when the caller reaches your voicemail greeting. Voicemail owners would prefer giving callers a choice on whether to leave a voicemail message, or transfer to another person like an operator, individual or ringing group. Allow within a users voicemail setting to configure the 0, *, or # destination when a caller reaches an individual voicemail box.

    15 votes
    Planned  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. update call logs filter

    I would like to add a feature request for Ring Central reporting to have some way to generate a report of all Emergency Calls. e.g. 911

    15 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Caller ID on Internal Transfers

    When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.

    15 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Automatically sort teams within folders so teams with recent messages at the top.

    Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the list.'Auto-Sort' should be able to be enabled on a folder-by-folder basis.This behaviour was available in Ring Central Classic but was removed (for unknown reasons) from the new Ring Central app.

    15 votes
    Under Review  ·  1 comment  ·  Team Messaging  ·  Admin →
    How important is this to you?

  8. Reply to short code texts

    Banking and other account verification is done through short code texts, and currently RC doesn't have functionality to reply to those texts.

    15 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. See Pending Callers in Queue

    Admin would like to provide the ability for members of a call queue to view pending calls to that queue. Users who are members of queues are unable to see calls pending in their queue while on a queue call.

    15 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. Lock down domains associated with our Company & Reporting on it

    Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.

    15 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. Show Status in Dial pad

    When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initiating a call with them.

    15 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Release notes do not contain all fixes or modifications

    The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release notes. For example, how to modify the large meeting license. The process completely changed in the Admin portal and I received no communication from RingCentral about when this changed or what the new procedure is. There have been several other changes to the Admin portal or the RC app that are not being communicated to customers, this is frustrating.

    15 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Allow the RingCentral App desktop and mobile app to function with Ring Groups

    Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scenario (hunt/blast group). The only application besides a physical phone that works with Ring Groups is "RC PHONE", which is being sunsetted. We need to offer our workforce more options (mobile app) than just the outdated RC Phone app. Either add this functionality or expand the capabilities of call queues (on standard licensing) to offer the current Ring Group…

    15 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  14. Admin Portal alert if a phone is offline

    In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.

    15 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Mute incoming call notifications while currently on a call for Mobile App

    while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.

    15 votes
    Under Review  ·  2 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  16. Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role

    Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we have Notifications disabled on our standard role. This is a much more convenient way for users to edit their voicemail than having to log into the service portal.

    15 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Ability to Select Primary & Secondary Licenses from Licenses & Inventory

    In our account we have 2 types of licenses due to an agreement made during implementation on pricing of these two licenses. While the license itself is the exact same (MVP) the cost is different and therefore broken down into MVP and MVP. I would like the ability, as the Admin, to select which license to assign to which extension. The MVP^ licenses are meant for emergency lines while the MVP is designated for End Users. When auditing my account, I notice that Users and Emergency Lines are mixed between both MVP and MVP. Currently my only workaround…

    15 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Ability to add paging extensions to Presence settings of user extensions

    Feature Request: Adding Paging Extension to the presence settings of user extension
    Expected Behavior: Be able to add the paging extension to the presence settings of each user extension instead of dialing the paging extension
    Current Behavior: No option to add the paging extension to each user extension presence settings. Not auto-added nor the Paging extension is not showing on the list of extensions that can be added when assigning presence settings from the user extension.

    15 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Add a feature that enables DND to turn on while the user is in an active call.

    Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just not voice calls.

    15 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    -ability to edit the outbound caller id so the users can only select the direct number or main company number

    15 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
1 2 … 45 47 49 … 534 535
  • Don't see your idea?