13285 results found
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Admin Portal User Activation without Email Dependency
In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.
Feature Proposal:
To address this limitation and provide greater…18 votes -
Multi Site: Enhance Multi Site Features -
Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site
18 votes -
Limited Extension - "Domestic Calling Allowed" Radio Button
Ability to allow administrators to enable/disable domestic calling for limited extension seats. This has come up a lot recently where prospects just want common area phones to dial internal extensions only.
18 votes -
2 different credentials on the same user extension
Customer called in asking if its possible 2 different credentials on the same user extension
18 votes -
Change frequency of periodic tone on outbound recorded calls
I would like to have the option to change the frequency of the periodic tones for outbound calls that are being recorded. Right now it seems to be every 15 seconds which is quite annoying. I would like 30 second and 1 minute intervals as options.
18 votes -
iMessages to work on RC app
Unable to receive SMS sent from iMessages to the RingCentral app.
18 votes -
We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather tha...
...n the ones provided.. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather than the ones provided. In addition, when we create new statuses, these statuses disappear each time we log out of the RC application. This is a slight inconvenience as we have to re-enter the statuses each time we log back into the RC app. Note: Please do not merge this with Idea: CUSTCOM-I-308, as it is showing a status of Implemented even though it has not been implemented.
18 votes -
Allow for custom Dial by Name greeting.
We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.
18 votes -
Allow user to easily recover a deleted voicemail.
Useful if user accidentally deletes voicemail
18 votes -
Failed Fax Preview
It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.
18 votes -
Allow RingCentral direct number to receive 2FA access code
It will be great to have the option to use the RingCentral direct number as their Mobile phone under User Details to receive 2FA access code. Especially for those who are overseas with no access to mobile phones. Getting an error: Please enter a valid mobile phone. when entering their RingCentral direct number to Mobile Phone under User Details
18 votes -
custom role for a user to access a specific site only
Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.
18 votes -
Ability to change the number of prompts played in an IVR
We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
18 votes -
Multisite - Phone Directory Limited to site not entire company
With the phone directory you can either be in it or not in it and this setting applies to the whole company. However, with Multi Site enabled, this is not very effective as individual sites only want to see their internal users and not the entire company. We have around 127 sites so if everyone was published in the main directory, not only would be unwieldy, it would also invite calls in between sites that users would not want to receive.In Multi Site you should have a separate phone directory just for that site.
18 votes -
Option to Disable Group SMS
Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.
18 votes -
Time out feature within IVR menu
The IVR Menu should have an option to time out after a number of seconds when no option is selected. Currently it only times out after 3 repeats or incorrect input. The option to play a message and then automatically transfer should be an option without requesting that the caller selects a prompt. This feature should be incorporated in the IVR menu, Announcement Only Extension, and Message Only extension.
18 votes -
Export company contacts
Export company contacts for user view. It would be easier if we can also download company contacts even in user view.
18 votes -
Do not disconnect all callers when organizer leaves conference call
When a receptionist or executive assistant for example assembles a group of people in a conference call, once everyone is on the call, if the organizer then leaves the call, the entire conference call ends and everyone is disconnected. We need a way for an organizer to create a call, add a bunch of people to it, then slip out the back door without ending the call they created.
18 votes -
add calendar, tasks, notes, files to left task bar (like in classic app at bottom left)
calendar and task views control everything we do and need to be able to view "all events" which we color-code
18 votes -
Show your extension number on desk phone
I think your own extension number should be displayed on your desk phone. It can be under or above the date/time.
18 votes
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