12115 results found
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ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP
Please add the capability to schedule a future dated conference call via RC APP
17 votes -
Add "Away" Status
There's the 3 default status - Available, DND, Invisible, but would be nice to have maybe a yellow "away" status. So you know that person is working but maybe just went on lunch or break and will be back soon, as opposed to being off for the day/on PTO.
17 votes -
Download Multiple Faxes
It would be beneficial for most of the users in RingCentral.
17 votes -
custom role for a user to access a specific site only
Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.
17 votes -
Disable RC app status of DND for non admin.
To make sure only admin or management can change status to take calls, and should not be available to users/non admin to use DND.
17 votes -
Ability to change the number of prompts played in an IVR
We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
17 votes -
Allow customer to filter out Missed Call in the Call Logs or Analytics
A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
17 votes -
Retrieve Call Recording
Able to retrieve automatic call recordings in the portal.
17 votes -
Forward SMS to External Phone Number
Should be able to forward the SMS to personal number.
17 votes -
Export List of Phone Devices
I would like to be able to export my entire Phones & Devices inventory to CSV without contacting Support first. They can always generate it for me pretty easily, but it feels like this should be a feature included by default. I imagine it as an "Export to CSV" button at the top, by Add Device, which would let you filter out what to include in the device export file.
17 votes -
Dialing without area code
We would like to dial without the area code. How do we get back to dialing just the 7-digit number when entering the area code?
17 votes -
Play Call Recording Announcement for Outbound Calls
Being a healthcare facility and having to adhere to HIPAA guidelines, we were excited to see RC have an option to automatically announce calls were being recorded when we call our patients, however, this is causing huge issues as when we dial out to an external number, we on our end hear our recording that states the call is being recorded and if we wish to not be on a recorded line to hang up. While that is playing the patient we called has already answered the phone and is talking. So now we have the recording playing over the…
17 votes -
Download User List with All Settings/Permissions etc
In the download User list inside RingCentral. There should be the ability to download a user list including all settings and permissions. Including Recording Status Phone #'s everything all settings. There should also be the ability to make changes to users on the Excel file and upload them to make the change.This is something that is needed especially for audit reasons to verify extension recording settings, permissions, Title Site, User hours. Please add an option to select additional fields so all account settings can be downloaded if needed.
17 votes -
Allow a super admin to view ALL support cases pertaining to the company
As a Super Admin I would like visibility into ALL the cases that were opened under the company I administer. Without such a view it is incredibly difficult for an admin to track the status of issues and ensure that things are being resolved as needed. Furthermore, when multiple people administer the company, there is a greater tendency of duplicating tickets and efforts.
17 votes -
call recording greeting message using text-to-speech
Currently users will have to upload the mp3 file for the greeting message.The other greeting messages for the company have been created using text-to-speech already. However, there's no text-to-speech option or feature for the call recording greeting.
17 votes -
Allow forwarding of voicemails via the RC desktop app
I can forward voicemails to my team members but only if I log into the web portal. It would be nice to have this feature available in the desktop app, too.
17 votes -
RingOut on RC App
It would be nice to have the RingOut option added to the RingCentral app
17 votes -
Release Notifications ahead of schedule
When updates/ new releases are scheduled send customers an email notification with changes to expected ahead of implementation.
17 votes -
Allows Sites to be an option on the Messages Group Options for a User or Queue
We are trying to emulate a feature in our current Avaya PBX that allows multiple extensions to forward to the same IVR menu. For example dialing 12345 or 54321 would end up at a common IVR at 55500. We have custom hours and calling rules setup around 55500 and we would like those to be honored from any of the numbers that were called.It is proposed we setup the 55500 IVR as a separate Site, that allows the handling rules to be shared regardless of which original extension was dialed. However to achieve this we would need to have Sites…
17 votes -
Ability to print an entire text thread
I'm an attorney. Text threads/strings have become a source of evidence in many litigation cases. I regularly ask my clients to provide me with an entire thread. Some will send me multiple screen shots. But, some send me the entire thread printed out chronologically; not a screen shot. I thought RingCentral, being a cutting edge company, would have that capability. You don't. I think you should add that capability.
17 votes
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