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9677 results found

  1. The Call Forwarding Feature from one extension to another extension is not yet available for RC Mobile App. That is why the user needs to download the RC Soft Phone on the desktop or use desk phone.Please add this feature.

    13 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Customer would like to have a feature wherein RingCentral will support he Elevator or any Door system via SIP Deskphones.

    13 votes

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    2 comments  ·  Hardware  ·  Admin →
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  3. In theory could replace User Groups, or be added as a second option. The current User Groups experience lacks massively, but otherwise allows for functions that our organization specifically needs, particularly in continued management, and scalability.Use Case: 40 employees in one department, with one department manager, and three team leads. The team leads AND department manager require call recording access to each member underneath them. This department is specific to one Site (we are multi-site), where we have other sites with a sister department and different manager/team leads for that site (for instance, Sales 1, Sales 2, etc). In order…

    13 votes

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  4. More and more customers asking for a professional and modern multi-cell DECT solution, scalable and with versatile functions. We have been using the M900 in our actual Broadworks Cloud solution from Broadsoft/Cisco for some time now and our customers are thrilled with it. The M900 has an integrated DECT manager, offers DECT and LAN synchronization. The integrated DECT manager manages all base stations in one installation and ensures constant availability and seamless handover. This means that calls are seamlessly transferred between the individual base stations - even across floors or buildings. The integrated TLS encryption sets absolute standards in terms…

    13 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  5. view / export SMS messages sent to and from the Ring Central platform for all users and extensions

    13 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  6. In response to the high demand from partners who require special group messaging functionalities, certain carriers have already acknowledged their efforts toward finding a resolution and receiving group SMS from T-mobile numbers are one of them.

    13 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  7. this will cut down the time it requires to find/add users in a call queue.

    13 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  8. Instead of live monitor (listen) to a call, it would be great if you could monitor (listen) to all calls from a user instead of "dial in" to each call. The use case is, that we have coaches who listen to our calls from our users e.g. one hour. Currently they need to "dial in" in every call individuell. If the could "dial in" just in the beginning and then listen to all calls until they disconnect would save a lot of clicks and missed beginnings of conversations.

    13 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Every day I switch between the same custom statuses. Rather than using generic 6 that are shown, I would rather it saved my last 6 that I used or accesses after initial use. This is a convenience thing with not having to type the same thing each time I change my statuses back and forth and choose custom emoji to match. I never use the generic status options so this would save a lot of time throughout the day!!!

    13 votes

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    0 comments  ·  Application  ·  Admin →
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  10. Allow remote control using app.ringcentral.com and mobile appsAllow remote control if what ever device the user is one.g mobile app to desktop app, desktop app to browser version

    13 votes

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  11. Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.

    13 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Use Case: As an Insurance Agent, I want to be able to make calls from the RingCentral Mobile App and have the call logs sync to Salesforce to allow for my manager to generate activity reports. Current functionality does not allow call log activities taken on the RingCentral Mobile App to sync call log activities to Salesforce. The user is looking to run reports in Salesforce to have a more comprehensive overview of their insurance agents. This will greatly help to view agent productivity by seeing all activity within Salesforce.

    13 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. The previous version of the admin portal was far more user-friendly. Having the drop down menus allowed us to more quickly and efficiently configure the user call handling. The current version of moving back and forth between screens is time consuming and cumbersome.Further, the updated Admin Portal is more confusing and less accurate in its category descriptions. For example, previously, the "Phones and Devices" section housed all the information and settings related to the physical phones. The "Call Handling" section was where you went to adjust call handling. Now you have to select the "Phone" section to adjust call handling,…

    13 votes

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  14. In order for French users to dial locally, users need to have the ability to dial internationally. This is not logical and could create a risk for News UK due to financial impact

    13 votes

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  15. Can you include the Park button on the main menu so it is not hidden behind the three dots.

    13 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Creating these feature request in-behalf of our customer who is looking for activity logs using the RingCentral Desktop/Mobile application.This is to identify what and when agent changed statuses while using the RingCentral Desktop and mobile app.

    13 votes

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    0 comments  ·  Application  ·  Admin →
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  17. Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.

    Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.

    Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)

    Media URL https://media.ringcentral.com

    12 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.

    12 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!

    12 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.

    12 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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