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11323 results found

  1. Customer wants 2 user ext to receive fax from main fax line

    Customer wants 2 user ext to receive fax from main fax line

    16 votes
    0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Forward calls from user extension to company main number

    Wanna be able to forward all the calls from a user extension with a Digital line to Company's main number

    16 votes
    5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Bulk updates and creation of limited extensions

    Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.

    16 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Install RingCentral application in batched

    I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App.rc phone msi file

    16 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  5. Add a 'Save' button on new Call Forwarding flow in Admin Portal

    Following the enhancements to the admin portal, adding a new call handling rule, there is no 'Save' button when configuring a rule to forward to an external number.The number has to be manually typed in and clients are unsure how to save the number to progress through the workflow. When you click on the number you have added, this will allow you to progress - but it's causing confusion - adding a save in to the screen in the attached screenshot would be a huge help!

    16 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. call back when free after busy (CCBS / CCNR)

    Call back when free after busy (CCBS / CCNR)Common feature in Europe

    16 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Sending multiple fax pages at once

    Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but they're recommendation is to break the faxes by batch making it 100 pages per fax. A feature which allows us to send faxes with more than 100 pages on it per fax will be greatly appreciated.

    16 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Presence status on Plug-In not in sync

    When you have the desktop App and the Plug-In parallel working and you have a call/conference started on the desktop App, the presence status on the Plug-In does not change - (much more you somebody can call you - you know: no consistent busy management as we know - other topic).

    16 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  9. Unify Call Logs and Recordings for Concurrent Calls

    1. Executive Summary (The "What")

    We request a system enhancement to ensure that a single call (e.g., Call 1) is logged as one continuous entry with one consolidated recording, even when a user places that call on hold to handle a second call (Call 2).

    1. Current Behavior (The Problem)

    Currently, when a user handles two calls simultaneously, the call log and recording for the original call are fragmented.

    Scenario: A user is on an active, recorded call (Call 1).

    The user places Call 1 on hold.

    The user then makes or receives a second, recorded call (Call 2).

    After handling Call…

    15 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Add AI Notes to the API

    Need to be able to get the RingCentral AI notes via the API when initiating a call via an integrated app

    15 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  11. Show entire SMS history when creating a new SMS like it used to

    On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.

    15 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Improved Caller ID Display for Incoming Calls

    To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).

    Desired Outcome:

    Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
    Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.

    15 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. File Transfer Using Message in the Ring Central Application

    As an admin we have the ability to allow or disallow file transfers in the Messaging area.
    This option can be found in the Application by going to Settings/Administration/Messaging
    Then drill down to Integrations Settings/Manage File Sharing
    Manage file sharing
    Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
    The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…

    15 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    Benefits:

    1. Enhances value for paying customers by providing immediate access to new features and fixes.
    2. Allows early feedback on new functionalities.
    3. Improves user experience with up-to-date software.

    Implementation:

    1. Automate update rollout for paid accounts.
    2. Notify users of their priority status and upcoming updates.
    3. Collect feedback on new releases.
    4. Promote this feature through customer communication channels.
    15 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Allow portal access to change configuration file

    I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.

    15 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  16. Bring back the pre 2024 HUD on the desktop APP

    Pre July 2024 APP upgrade you could see users, Call Parks and Call Queue Pick Ups. which was very popular with end users. The new version of the desktop app requires users to switch between individual pages to see the above and is very annoying so bring back the one page HUD

    15 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  17. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

    Businesses have their own IT who manage the applications installed on the agent's devices, it will be easy if some settings on the RingCentral phone app. can be configured on the Super Admin side that will apply to all of the users, like turning off the product alerts which it is asking for users to download the new RingCentral desktop app. which they are avoiding for the agents to install unnecessary application that is not required for the business.

    15 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. blocked outbound caller ID being tagged as spam

    When users select the "Blocked" number as their outbound caller ID, recipients often see the caller ID as "11111" or the call is marked as spam. As a result, the majority of recipients do not answer these calls, leading to communication disruptions and inefficiencies.

    Implement a feature that allows the option to whitelist "Blocked" Caller IDs to prevent them from being tagged as spam by recipients' phone systems. This ensures that calls made with a "Blocked" Caller ID appear legitimate and are not automatically declined by the recipient.

    15 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. Automatically block calls if marked as spam

    Add an option to automatically block calls if marked as spam

    15 votes
    2 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  20. Send SMS to shortcodes

    Ability to send and receive SMS to/from shortcodes.

    15 votes
    2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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