9349 results found
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Import User's First and Last Name from Microsoft 365 to RC Desktop App.
When a contact is imported from Microsoft Office 365 to RingCentral it should show the contact's first and last name in the RingCentral Desktop App.
9 votes -
Call Screening and Play Announcement
Call screening does not work on the app even though Play Announcement is set to always.You may also reference to https://support.ringcentral.com/article/4049.html and https://support.ringcentral.com/article/4618.html
9 votes -
Allow others to see DND status through the phone settings not just the app
This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I shouldn't have to put my phone on DND through the app in order for others to see this. RingCentral really has taken a step back compared to Mitel.
9 votes -
Report showing devices "offline" for certain intervals of time
This would benefit large companies / restaurant chains that need to know if restaurants or satellite offices are utilizing their physical phones. It provides Admins the ability to monitor, replace and check on offices/campus' that may not be aware their phone is offline.
9 votes -
Remove DND feature
Having users put themselves in DND to avoid answering calls. Would like to be able to remove them from doing that.
9 votes -
System Notifications - Selectively Enable/Disable
It would be very useful to be able to selectively choose which notifications across the system are enabled or disabled. For example, members added to queues receive an email that there were added. This is not necessary for us and it only clutters inboxes.
9 votes -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
9 votes -
Operator Extension for main number
Hi team,Please have a feature for company main number that can be received multiple user extension
9 votes -
Adding notes to phone numbers
It'll be nice to be able to add notes to incoming / outgoing calls and voicemail as well.
9 votes -
Parked Call Visibility
We have some users who only field and make calls through the Yealink physical call. When they park a call there is no way for them to identify which location they parked the call at. On our previous system the button lit up with a different color so you could know in the event you forgot while in the midst of getting the call to someone else. It would be helpful to have this available.
9 votes -
more granular work hours schedule
we need a possibility to create more granular work hours schedules. Like Mo: 07:30-12:00 and 13:00-17:30Tue: 07:30-12:00 and 13:00-17:30...Fr: 07:30-12 and 13:00-16:00
9 votes -
-ability to edit the outbound caller id so the users can only select the direct number or main company number
-ability to edit the outbound caller id so the users can only select the direct number or main company number
9 votes -
Ability to send a voice message blast.
Columbia University would like a way to send a voice message to all or segment of employees. This message could be an emergency message, president greeting or some type of employee notification such as benefit enrollment
9 votes -
Increase or remove SMS storage limit of 5000 per folder
Increase or remove SMS storage limit of 5000 per folder
9 votes -
Call waiting options
"Additional enhancements of selecting options on what to do with the call after call waiting is turned off is TBD after Q3 2023." <---- Heavily waiting fot this. we need to send calls directly to a team call queue whilst user is already engaged to a call.
9 votes -
DND App status should be reflected on desk phone
If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.
9 votes -
Firefox to be fully supported for RingCentral App
We have received feedback from our customers regarding their experience while using the RingCentral web app on the Firefox web browser. Currently, Firefox is only partially supported, leading to error messages for some users. (this is from advice from our higher engineer)To enhance the user experience and ensure full compatibility, we kindly request that our technical team extend comprehensive support for Firefox within the RingCentral web app. This improvement will not only eliminate error messages but also make our platform more accessible to a broader user base, including those who prefer Firefox.
9 votes -
More granular permissions for users
In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.
9 votes -
Feature Request - Grandstream Deskphones Support via Assisted Provisioning
Dear RingCentral Support Team,I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users.Currently, we are using Grandstream deskphones within our organization, and we have noticed that they are not fully supported by RingCentral, likely due to the fact that RingCentral does not sell this specific brand and model. However, we believe that providing support for Grandstream deskphones via Assisted Provisioning would be a valuable addition to RingCentral's compatibility.Assisted Provisioning for Grandstream deskphones would enable users to seamlessly integrate…
9 votes -
Report - Phone System > Groups > All Email References
A report of all entries under the Phone System > Groups tab that includes any mention of email addresses including the Notifications tab for VoiceMail.So at a minimum:Name | Extension | TYPE | Email | Notification Email
9 votes
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