13285 results found
-
New RingCentral App - See Other Numbers When Searching for Someone
The old RingCentral softphone app had a feature where you could see other numbers entered into the user profile in RingCentral when you searched for someone in the phone app. This allowed for you to put in Mobile numbers along with RingCentral numbers and see those in searching the public address list within the app. The new RingCentral app does not do the same. I created a video and will attach it to better explain what I am talking about.
14 votes -
RingCentral App Compatibility with Azure Virtual Desktop
As more companies move to VDI for simplicity, standardization, and security, it would be nice if RingCentral worked across all of them. I've heard there is already SOME support for Citrix and/or AWS, but AVD is rapidly gaining adoption, particularly in the financial sphere. We have tested both the desktop app and the Teams integration, and it seems like they're really close to actually working in the virtual environment. Would be happy to help test and provide feedback if you'd like to develop further for VDI.
14 votes -
Make Status Visible in the Dialer and Contacts Lists
The status feature (Available, On a Call, In a Meeting, DND, etc.) is a great feature but currently only shows in the messaging section and when you open a contacts profile in the RingCentral desktop app.This makes it essentially useless for us as our main use of the RingCentral app is for making/receiving voice calls.I am requesting that the status be made visible in the following locations in the RingCentral app:Main searchBrowsing contacts list (without opening profile)Searching contacts in DialerSearching contacts when transferring or conferencing a callMost importantly, we need to be able to see this status when transferring calls…
14 votes -
GIFs in text message
GIFs tend to be a major form of communication these days. GIFs are possible in team messaging, but not in SMS texting as far as i can see.
14 votes -
Make Mobile Phone App compatible with Blue Tooth Hearing Aids.
My boss has blue tooth hearing aids that are compatible with his iPhone, but the Ring Central App does not recognize the Hearing Aids as a BlueTooth device. Does the App, when working on an iPhone, have blue tooth capability? What blue tooth products, i.e,. AirBuds, BlueTooth Hearing Aids, etc., are campatible with the Ring Central Mobile App?
14 votes -
Bring Back the Missed Chat Message Preview that arrives in Email. This was recently removed
The Email Digest that gets sent when we used to miss a chat message would display the chat message contents in the email. This was recently changed. Now their is only a Reply fuction but I have no idea what I am replying to.Having this feature helps when we are out of office or in meetings and need to respond.We do not want to install RC apps on our personal cell phones.
14 votes -
Print out texts
It would be helpful to be able to print out texts, as I text my parents in order to have a record of exactly what was said.
14 votes -
3rd party multi factor authenticator
Using call authenticator of microsoft and google, it is not recognizing the RC number. It is not sending a call authenticator for the code. When can we have this function be available?
14 votes -
Show name when dialing
when placing an outbound call, show the name of the person I’m trying to call BEFORE hitting the call button. This way I can tell if I’ve dialed correctly.
14 votes -
Direct calls to Voicemail when in an Active Call
User is on an active call either from direct or via call queue.The users receives another call while they are still on the phone. Currently the 2nd call is ringing and interrupting the user who is on the other line. The 2nd call should go directly to voicemail without ringing the user.
14 votes -
Need the Desktop app to integrate with on-prem Exchange and Outlook (for Contacts)
Using the Desktop app the only options I have under Settings | Calendars and Contacts are Microsoft (365) and Google. We don't use either of these. Our organization uses an on-prem Exchange server and Outlook. We want to access our contacts using the Desktop app, too! We have the Outlook add-in, but we'd like to "advertise" to our employees that they can do everything communication-wise from within the Desktop app.
14 votes -
SMS opt-in opt-out
TCPA compliance.
14 votes -
Set up new user E-Mail limited to 48 hours
It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot send these on Fridays unless we know that the user will respond right away.
14 votesIt is now possible to schedule the new user e-mail-- the email is still a 48 hour period, but the admin can decide when the 48 hour period begins. Learn more here.
-
Mute notifications (without DND) while in a RCV meeting
Allow the user the ability to mute or change the volume for RC App, whilst in a RCV meeting so that the notification sound does not disturb the meeting. Similar to auto Do Not Disturb when screen sharing in a meeting, but not complete DND, only allow the volume or type to be changed when not screen sharing
14 votes -
Supervisor or Group Admin should have access to recorded calls for their team.
In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to supervisor so they can listen calls.
14 votes -
Admin to be able to deny/allow individual users access to NG Numbers.
As a company, the admin has "Enabled" access to 0843/0844 NG numbers across the whole account, via Calling Rates. However they would like to limit the access to just 2 x users.
14 votes -
Call Queue Members able to access CQ voicemail
We think it would be beneficial to streamline the way CQ members can listen to voicemail that comes in to the queue. I opened a chat and they said the only way is for the user to have admin privilege's but that would give them more access than we would like. They also suggested putting their e-mail in there so they receive it to e-mail, but then there would be no verification that it has been listened to/read already.
14 votes -
SIP Deskphone for Elevator/Door System
Customer would like to have a feature wherein RingCentral will support he Elevator or any Door system via SIP Deskphones.
14 votes -
Email Notification for all Incidences (Service Down)
If any service going down need to get an email notification on who all enabled it, whether the impact is less or high. I have contacted RingCentral for the solution, they said if the impact is less (less than 1 hr) they will not send a notification, logically it is not the correct approach, We cannot predict the impact and how far it will affect our environment, So whenever the service going down should get the email notification. Please let me know is there any possibilities.
14 votes -
add custom emojis
It would be helpful to add custom emojis or a logo to a text message.
14 votes
- Don't see your idea?