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  1. Currently when looking at your recorded meetings it titles then "Scheduled Meeting" instead of the Meeting name, or a custom name we can title the recording. Having the recording titled with either the meeting name or allowing a custom name will greatly benefit searching recordings. Currently if we wanted to look at a recording from say last week, we have to look at a few recordings to find the correct one.

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Ability to remove the option to receive voicemail notification when receiving faxes

    9 votes

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  3. customer is using mobile app to receive phone calls on an extension that doesn't have a DL and the option for ringing the admin's app is very helpful for her.

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. We would like the ability to set our ring back to receptionist at a lower interval. It is currently hard coded to 5 minutes, and we lose calls due to the long wait time. If we had the ability to set it lower, it would greatly help our business during peak times. The soft key (Private) park works but RC says they cannot make the Public Park settings match. This causes users many extra steps to accomplish what should be a simple task.

    9 votes

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  5. With 'Desk Phone Pairing' enabled, please provide the ability for the user to answer the call with their desk phone and still have all the active dial pad features on their softphone vs. having to answer on the softphone to enable the dial pad features.

    9 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  6. The customer wanted to have this feature for their caller to know if the queue list is progressing while they are waiting for someone to answer the call.

    9 votes

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  7. Please have an option to switch from one extension to another. Add an an option to send a Fax using the Fax Extension. Clicking on the Fax Icon while logged into extension 101 should switch or point to extension 1006 in our configuration.

    9 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  8. When my Windows Ring Central phone app rings the "Alt A" shortcut will not work Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in.Also, With the Jabra Link 380 I have the same issue,When my Windows Ring Central phone app rings and I bring down my mic to answer the call, I can't Unless I click on the ringcentral window first or it was already the main window at my attention when the call came in.

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. It would be nice to be able to look at a user's extension settings and see what CQG's they belong to as well as if they have been set as the VM recipient for any of their CQG's. It would be helpful to see this from their extension settings before disabling/deleting their extension so we would know to go back to the CQG and change the VM recipient. It would also be nice to be able to add/remove them from the CQGs from their extension settings.

    9 votes

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  10. The account activation emails expire in 48 hours, so if we create a user account on Friday and send the activation email it will usually expire before the user has a chance to read it, which generates a supoort ticket. If we select send later we need to remember to go back in to send the activation email once the user starts, revisiting the same task twice is inefficent. If we wait to create the account until the user starts this creates delays in updating their phone number in our directory, their texting function doesn't work for a couple of…

    9 votes

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  11. As per support case 16076197When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue.To be truly in DnD mode users have to Turn off "Accept call queues" and then change their status from "Available" to "Do not disturb".
    Please can we request that the status DnD work as expected and not disturb users, regardless of whether they are also queue members.

    9 votes

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  12. Banking and other account verification is done through short code texts, and currently RC doesn't have functionality to reply to those texts.

    9 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. When texting a lot of clients, we get many responses and need a way to filter out the different clients to different folders

    9 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. Many users have migrated over from RC Meetings which is retired. We would like to be able to share computer audio in the desktop app rather than using the web app version to share computer audio.

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. A feature allowing other employees/managers to see when a user has their phone on DND. This would allow us to keep track of employees during there work hours and also a way for employees to know when someone is unavailable.

    9 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed that they are in the office, but unavailable at this moment. VS being offline, and not available because they're out of the office for the day. At this time, we currently remote into the user's system to update, or, change their password while they're out, to log in as them, and update that way. Very clunky…

    9 votes

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  17. For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.

    9 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. was able to create work around by using "Custom Rule" to route incoming calls to Virtual extension and using "Call Handling" to add "coworkers" to "Ring all at once" .The problem with this workaround is, the user who answered the incoming call is not shown as busy or "on a call" to the other users.Please help.

    9 votes

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  19. when you change a user's email, it doesn't change the voicemail to email notification's email. This needs to be updated.

    9 votes

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  20. reconfigure one of buttons of the phone that will give him options to make changes with a number to another when making outbound calls/caller ID

    9 votes

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