12972 results found
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Fax without activated voicemail
Some organizations have the corporate rule, that always the real person has to take an incoming call. So voicemail must not be used in the organization.But as of today, if you use the combined user (voice&fax) you must activate for missed call 'send to voicemail'.Please find an implementation, where there is no must for this 'send to voicemail) setting
14 votes -
Prohibit dual incoming calls (call waiting off)
It could happen, that 2 calls attempts come in at nearly the same time. The user get both - has to decide, which to take - even when 'call waiting is off'.This should not happen - only one call should get passed though to the user.
14 votes -
Status in meeting should has the length of absence
Calendar sync - here customers expect that colleagues can see in the status how long you will be unavailable.
14 votes -
Enable SMS/Texting via Shared Inbox Company Number for Multiple Recipients
Currently, users operating within a Shared Inbox are unable to send SMS messages to multiple recipients using the main Company Number. Multi-recipient texting is only functional when using an extension's Primary Number. We would like to request an update to allow multi-recipient SMS functionality directly from the Shared Inbox using the main Company Number.
13 votes -
Support Skin Tone Selection for Smiley Face Emojis
Currently, RingCentral allows users to change the skin tone for gesture and human emojis (e.g., 👍, 👏, 👋). However, standard smiley faces (e.g., 😊, 😂, 🤔) remain strictly yellow. While this aligns with traditional emoji standards, some users feel that the lack of diversity options for the face-based emojis limits full personal expression and inclusivity during daily communication.
To match the inclusive experience found on platforms like iOS/iPhone (where certain human-like face emojis can be modified), RingCentral should expand skin tone customization to include face-based emojis.
13 votes -
Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX
As a RingEX user collaborating within a shared team or conversation, I want the system to seamlessly handle simultaneous edits on tasks (either through real-time co-authoring synchronization or by actively locking a task while another user is editing it), so that my team members do not accidentally overwrite, erase, or lose each other's progress.
Current Pain Point / Behavioral Gap:
Currently, when multiple users open and modify the same task at the same time, RingEX processes updates using a "Last-Write-Wins" override model. Because there are no live typing indicators or synchronization protocols, whichever user hits "Save" or "Done" last completely…13 votes -
analytics reports fax
Put fax Report send and received in Analytics Reports.
13 votes -
SMS Shared Inbox For User Extension
A feature is needed to enable an SMS shared inbox, where messages sent to a main number assigned to one user extension can also be shared with other user extensions as recipients.
13 votes -
Feature to receive sms short codes for Sinch Nova phone numbers.
We are having an issue wherein campaigns and phone numbers tagged under Sinch Nova are not getting verification/short codes from different platforms.
13 votes -
Persistent MMS (Attachment) Capability in Shared SMS Inbox
Currently, in the RingCentral Desktop App (Shared/Text tab), the "Paperclip/Attachment" icon is visible when first viewing a thread. However, after the first response is sent or the conversation is assigned to a user, the attachment icon immediately disappears.
Ensure the "Attachment/Paperclip" icon remains persistent and functional throughout the entire lifecycle of a Shared SMS conversation, regardless of assignment status or reply count.
13 votes -
Give option to turn off notifications for adding members to a call queue.
When adding members to a call queue users receive an email that they've been added to a call queue. During the build process we would like to avoid users getting any notifications about being added to call queues or groups. If you could make this similar to when adding users to not send out an activation/notification email this would solve this issue. The problem is users who are not active are receiving an email that they've been added to a call queue. This leads to confusion and can cause the user to setup their own RingCentral account which will lead…
13 votes -
Custom call queue status
I would like to know if you can create custom call status for all agents in your queue such as "LUNCH"
13 votes -
Option to Fully Disable Fax Capability on Voice Numbers
Currently, there is no reliable way to disable fax traffic for a phone number. If a number is assigned to a user extension and set to "Voice Only," any inbound fax attempts are treated as voice calls and will ring all active devices and apps associated with that extension.
Ideally, there should be an option to fully disable fax functionality on a number. This would result in a failed transmission status for the sender, clearly indicating that the number is not enabled for fax. This would help ensure that faxes are redirected to the appropriate, legitimate fax number associated with…
13 votes -
Ability to prevent calling blocked numbers
Ability to prevent calling blocked numbers.
Option to block outbound for blocked numbers.If I block the number on super admin itself we are able to make calls to same number
we are using other cloud dialer while we blocked the number we cannot make dial
but I don't know why Ringcentral don't have options13 votes -
Allow non super admins to edit presence settings on there phone
I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.
this would let a user se the blf to a certain spot on there phone such as expansion pack
13 votes -
"Who Disconnected the Call" in Regular RingCentral Call Logs
Currently, in RingCentral Contact Center and RingCX, there is an option to see who disconnected a call. However, this feature is not available in regular RingCentral. It would be extremely beneficial for users to have the ability to view which party (caller or recipient) disconnected the call directly in the call logs or analytics for better tracking and troubleshooting.
Adding this feature would improve the visibility of call statuses and provide more useful insights, especially for customer support teams and operations managers.
13 votes -
Improve Recording Playback Audio Quality From Service Web
Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.
Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.
Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)
Media URL https://media.ringcentral.com
13 votes -
Would like to have an option to just end the call if no one answers
Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.
13 votes -
Disable all call forwarding in user extension
A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension
13 votes -
Allow Admin to change Phone number displayed in the user Profile
Please add feature to allow admin/user to change the phone number diplayed in the user profile for the Desktop/Web/Mobile app
13 votes
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