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Phone & Messaging

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7911 results found

  1. Export message data in a readable format like a conversation in the app
    I need it to readable as a conversation like it is in the app. The JSON file export you can not read.

    9 votes

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  2. Share SMS Template across all users in the account

    7 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  3. Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.

    18 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.

    14 votes

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    0 comments  ·  Other  ·  Admin →
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  5. In some organizations there is the corporate rules, that on voicemail should be used. In this case there should be an option to deactivate the voicebox.

    14 votes

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    0 comments  ·  Other  ·  Admin →
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  6. It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important messages that need to be kept from the old extension of the user who will take the place of the main super admin since there's no option yet to move the messages or inbox from one extension to another.

    24 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.

    14 votes

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  8. User status is based on the Messaging side of the App if that is enabled, and not the Telephony side. It is possible for some people not to have the Messaging features enabled.

    8 votes

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  9. Currently, the only way to gather shipping tracking information and serial numbers for shipped devices is to do a manual look in the service portal. I would like to receive an email once the order status is changed to "shipped" that provides:Tracking InformationSerial numbers and their assignments to each line.This email option would be very helpful so that we can forward information to our installation partners once the order is shipped vs doing a manual lookup before a scheduled installation.

    11 votes

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  10. Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but they're recommendation is to break the faxes by batch making it 100 pages per fax. A feature which allows us to send faxes with more than 100 pages on it per fax will be greatly appreciated.

    13 votes

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    0 comments  ·  Application  ·  Admin →
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  11. When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.

    28 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  12. Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App

    10 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. Request:
    Every participant in a group or group should have the following options:
    - All members of the group or call queue should be visible to every participant in the app
    - In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant

    13 votes

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    0 comments  ·  Other  ·  Admin →
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  14. Customer requests call forwarding from User extension to an External number. If no answer, they should be able to leave a voicemail to their RingCentral Voicemailbox.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  15. We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.

    70 votes

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    Planned  ·  13 comments  ·  Admin Portal  ·  Admin →
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  16. We see area codes, sometimes many for a single country, and even if the visible area codes are enabled it just says that the user is 'not authorized to make the call'. We have to call in to determine that the number is blacklisted for fraud and a form request must be sent in to the fraud team to unlock the blocked number.If a different message presented, or if the billing area included the codes that are blacklisted, it would just make this easier to know that a request needs to be sent to whitelist the number. Otherwise, it feels…

    15 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.

    16 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.
  18. ability to set up an alert to email a supervisor when their team's users go into "do not disturb"

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  19. New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app? Workaround: Switch the MVP App to the Old Layout but we don't know how long it will be around.

    28 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  20. A Call to 522 is transferred to 567. The display 'call from 522' remains on 567's device/app.The user 567 should see, who is the originator of this call on his display.

    12 votes

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    0 comments  ·  Other  ·  Admin →
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