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8767 results found

  1. The customer wants to configure their Mitel 485g be configured and have RingDown feature available on it.

    5 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  2. Allow SMS Outbound Caller ID Change
    to have the options to toggle between numbers

    12 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  3. Customer wanted to increase their accounts retention specially with Automatic call recording.

    31 votes

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  4. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    45 votes

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  5. When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…

    30 votes

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  6. The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. We would like to have option to go back right away to last changes made on the admin portal, instead of navigating through all the settings just to repeat the same change made.

    6 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.

    138 votes

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    2 comments  ·  Hardware  ·  Admin →
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    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
  9. To have an option to Play an Announcement if calls are not answered on Limited Extensions

    6 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  10. For tagging: A feature in which we can attach files when sending SMS let`s say PDF format

    8 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  11. Add Partner of Record login access to any account a Partner has sold/installed with admin access per authorized user. This would allow using our own log in credentials to access client accounts and provide an audit trail of who was the users making changes. As the Implementation Manager, I need the ability to monitor who is accessing and making programming changes on client accounts.Instead of creating a user for each client in accounts.ringcentral.com, our clients that we maintain should appear and when clicking on an account, the audit trail should show "Partner name - User name" logged into the account.…

    19 votes

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  12. When downloading SMS logs, the user is only getting the metadata. It would be very helpful if the content of the SMS can also being included in the data being downloaded from the logs. I understand that it is available when backing the data up with Archiver. But not all account has the feature.

    42 votes

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  13. On iOS, a user can allow the RingCentral app through various Focus modes. If a RingCentral call is received while in a Focus mode, the RingCentral app can still vibrate and audibly ring the device.On Android, a user can allow the RingCentral app through Do Not Disturb. If a RingCentral call is received while in Do Not Disturb, the RingCentral app DOES NOT vibrate or audibly ring the device. An audible notification of a missed call DOES come through while the device is in Do Not Disturb. Please change the Android App behavior to match that of iOS: to override…

    16 votes

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    0 comments  ·  Application  ·  Admin →
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  14. Feature request:
    Ability to redirect all second calls AUTOMATICALLY from the RC App, when the user is already on a call.

    Scenario: The customer does not want agents to need to take an action when they are already on a call. Nor do they want the 2nd caller to wait while the call is redirected manually. The call waiting feature does not cover this scenario. If you enable "call waiting" it still asks the agent to decline manually and the caller gets a busy tone. If you disable call waiting it will send the call to voicemail instead.

    Expectation:
    A…

    7 votes

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  15. When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.

    21 votes

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    0 comments  ·  Other  ·  Admin →
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  16. Share contacts from an apple or android device through RingCentral App as an SMS. Share contact is currently enabled however it sends as an internal message through Chat Message inside RingCentral App.

    7 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Export message data in a readable format like a conversation in the app
    I need it to readable as a conversation like it is in the app. The JSON file export you can not read.

    13 votes

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  18. We would like to have a DTMF Code for Call Forwarding from a deskphone.

    Upon checking on the available DTMF Codes, there is none for this feature: https://support.ringcentral.com/article-v2/901.html?brand=RC_US&product=RingEX&language=en_US

    7 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  19. I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.

    10 votes

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    0 comments  ·  SMS/Text  ·  Admin →
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  20. Export Company Contacts from the Admin Portal to Excel.

    8 votes

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    2 comments  ·  Contacts  ·  Admin →
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