8082 results found
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We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather tha...
...n the ones provided.. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather than the ones provided. In addition, when we create new statuses, these statuses disappear each time we log out of the RC application. This is a slight inconvenience as we have to re-enter the statuses each time we log back into the RC app. Note: Please do not merge this with Idea: CUSTCOM-I-308, as it is showing a status of Implemented even though it has not been implemented.
18 votes -
Specific Work Hours for Call Queue Members
I wanted to have a feature where call queue members can pick up calls on a specific schedule. We work on a different time zones. We were able to achieve this by setting up user extension work hours but the problem is when we tried to make internal call it goes straight to voicemail if we dial during after hours. Being able to dial internally should be possible and override user hours.
8 votes -
Prohibit dual incoming calls (call waiting off)
It could happen, that 2 calls attempts come in at nearly the same time. The user get both - has to decide, which to take - even when 'call waiting is off'.This should not happen - only one call should get passed though to the user.
14 votes -
Status in meeting should has the length of absence
Calendar sync - here customers expect that colleagues can see in the status how long you will be unavailable.
14 votes -
Recover call recordings for past 90 days
I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.
21 votes -
Export message data in a readable format like a conversation in the app
Export message data in a readable format like a conversation in the app
I need it to readable as a conversation like it is in the app. The JSON file export you can not read.9 votes -
make the Google Chrome Plug-In that is used for the agent leg be officially supported by Microsoft Edge.
Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.
18 votes -
Status display on the desk phone
On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.
14 votes -
Voicebox should be deactivatable
In some organizations there is the corporate rules, that on voicemail should be used. In this case there should be an option to deactivate the voicebox.
14 votes -
Changing the Main Super Admin to another existing extension
It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important messages that need to be kept from the old extension of the user who will take the place of the main super admin since there's no option yet to move the messages or inbox from one extension to another.
24 votes -
Automatically setting the user in call queue to unavailable when the user miss a call
If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.
14 votes -
Send Order Confirmation with Shipping info and serial numbers via email
Currently, the only way to gather shipping tracking information and serial numbers for shipped devices is to do a manual look in the service portal. I would like to receive an email once the order status is changed to "shipped" that provides:Tracking InformationSerial numbers and their assignments to each line.This email option would be very helpful so that we can forward information to our installation partners once the order is shipped vs doing a manual lookup before a scheduled installation.
11 votes -
Sending multiple fax pages at once
Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but they're recommendation is to break the faxes by batch making it 100 pages per fax. A feature which allows us to send faxes with more than 100 pages on it per fax will be greatly appreciated.
13 votes -
Ability to display more than three parked calls in the RingCentral App
Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App
10 votes -
It should be visible which people are registered on a call queue
Request:
Every participant in a group or group should have the following options:
- All members of the group or call queue should be visible to every participant in the app
- In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant13 votes -
Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.
Customer requests call forwarding from User extension to an External number. If no answer, they should be able to leave a voicemail to their RingCentral Voicemailbox.
7 votes -
Differentiating Ring Tone for Incoming Calls
We have multiple phone numbers that all ring on the main line. It would be useful if we could have different ring tones to differentiate which number a caller used to contact us. (We are opening a branch office but keeping our Admin centralized.) This would be incredibly useful so that we know which service branch is being called.
70 votes -
Make blacklisted international phone numbers easier for admins to identify
We see area codes, sometimes many for a single country, and even if the visible area codes are enabled it just says that the user is 'not authorized to make the call'. We have to call in to determine that the number is blacklisted for fraud and a form request must be sent in to the fraud team to unlock the blocked number.If a different message presented, or if the billing area included the codes that are blacklisted, it would just make this easier to know that a request needs to be sent to whitelist the number. Otherwise, it feels…
15 votes -
Backup and Restore Point for Admin Portal setup data.
We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.
16 votesFuture Consideration ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately. -
able to set up an alert to email a supervisor when their team's users go into "do not disturb"
ability to set up an alert to email a supervisor when their team's users go into "do not disturb"
6 votes
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