9829 results found
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Percent calculation with filters - Business Analytics
The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
The salesforce ticket has been already opened 24162866.
Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters21 votes -
RingCentral App Status
Additional status (Breaks/Lunch) on RC App
7 votes -
received call notifications
wants to add "received calls" under the notifications tab per extension
9 votes -
Forward ignored call queue calls to voicemail
A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue
12 votes -
Increase TCR Filters, to include sites and departments
Can we please add additional filters for the TCR campaign, like sites and departments?
17 votes -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
8 votes -
Allow a custom rule to change call handling between internal and external calls
When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!
6 votes -
Quick toggle for deskphone pairing
Implement a quick toggle to enable and disable Deskphone pairing from the Phone Keypad section in the RC app.
3 votes -
Persist - Add support for Germany
Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.
Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.
17 votes -
Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web
On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.
Expected Behavior:
There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.16 votes -
configurable change time of presence status to inactivity
current situation:
The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)Request:
The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.52 votes -
Copy IVR Menu
Need the ability to copy IVR menus.
7 votes -
Disable all call forwarding in user extension
A feature in which the super admin can have the capability to enable/disable the all call forwarding of a user extension
7 votes -
outage communication
Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
Ringcentral main customer service line was not connecting including my phone lines.No email from ringcentral on the outage.
No text on my phone number.
Nothing on the ringcentral website main page.
No notification on the ringcentral app.Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.
I finally during the…
4 votes -
Call Queue - "Allow members to change their queue status"
"Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.
24 votes -
Have a single point of entry for faxes
It will be helpful if we have an option for the customers to set up a single point of entry for their incoming faxes.
This can be an extension which can handle all the faxes and we can set up a rule that sends the fax as an attachment based on which phone number the fax was sent to.5 votes -
Remove Guest User in RC app/Admin Portal
Have the option to remove guest users from the RC app instead of blocking them.
26 votes -
Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful
Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!
12 votes -
Feature Request: Restrict User Login to RingCentral Mobile App
Problem:
Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.Current Behavior:
Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
There is no administrative control to restrict access based on user roles, device types, or IP addresses.Desired Behavior:
Introduce a feature within the Admin Portal that…6 votes -
Increase Data Retention for Automatic Call recording (Data Retention Policy)
Customer wanted to increase their accounts retention specially with Automatic call recording.
75 votes
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