13009 results found
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Incoming call when in Meeting status
To have an option to have the external incoming calls to be routed directly to voicemail when a user is in a meeting status, while internal calls should continue to ring the user.
14 votes -
Voicemail-to-Email Subject Parity for Call Queues
Requesting an update to platform routing architecture to ensure the Call Queue Name is consistently passed as a variable into the Voicemail-to-Email subject line, regardless of whether the call is processed during Business Hours or After-Hours.
The system should retain the Call Queue Name variable during the after-hours routing diversion to voicemail. The subject line should maintain exact parity in and out of hours:
New Voice Message from [QUEUE NAME] - [CALLER ID] on [DATE/TIME]3 votes -
Identifier for received fax if it is eFax or regular fax
We should have an option to identify on the logs if the fax received is from eFax or regular fax
4 votes -
SMS that can be send when Messages/SMS not being delivered
An option or feature from RingCentral, wherein when a user sent an SMS and it fails. RingCentral will send an automated SMS to the user to alert or inform that the SMS to this specific number fails.
5 votes -
Restrict Dial-by-Name Directory for Federated Accounts
Add an option to restrict the Dial-by-Name Directory so that it searches only users within the UID associated with the dialed company number or IVR.
3 votes -
For a call queue call that is declined, the call continues to ring even after declining the call.
When part of a call queue and decline a call, the call continues to ring after declining. The point of declining the call is to not have the call continue to ring that extension continuously.
5 votes -
Option to assign the internal extension number ( Video Pro Only) as the caller ID in the custom rule condition
When setting up the conditions for the custom rule I see there is an option called "Caller ID". The only option that you have there is putting a phone number, a contact name or contacts from address book.
Looking for a way to get the Internal Extension number of a user that has no license ( Video Pro Only) to use as a caller ID condition for creating custom rule.
3 votes -
Be able to Shorten the Retention from 90 days to 30 days
I would like to be able to change the retention to a shorter amount. We would like to set it from the default 90 days to 30 days.
3 votes -
SMS Workflow Builder - Reply after hours using same days but different time frame
The ability to set after hours schedule to use same days (Mon-Fri) and create different SMS auto reply for a specific time frame. For example, I have use Monday to set auto reply for the time 6AM to 1159PM. I still need to use Monday and set the auto reply for a different time, 12AM to 6AM.
2 votes -
Algo Speaker 8160 for Both Ringing Monitor and Paging
They want to use their Algo Speaker 8160 on two separate extensions simultaneously — one for monitoring and one for paging.
The device itself supports this, but RingCentral's platform only allows a device to be assigned to one extension at a time.
3 votes -
Outbound calls indicator saying that the number they are trying to call is no longer in service
When making outbound calls to clients' numbers, it would be best if there were an indicator saying that the number they are calling is no longer in service or not working, instead of just getting a busy tone or engaged tone.
3 votes -
For Screen Callers Add an Option for Not in local or Global contact list
In Screen callers, add an option for Not in Local or Global Contact list. Presently, when Not in contact list is selected, interal callers are still screened and our users do not like this.
6 votes -
Audible tone on connect
When the call is connected and neither the caller nor the callee says as word and you hear silence, you are not sure if the call is established or not - because the line is silent due to whatever reasons, e.g. often the headset is not yet ready.
To be aware for all parties that the call is in progress please add an option that allows to play a tone on connect, similar to the play tone on disconnect.11 votes -
6 votes
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Enable DND Sync for the Yealink Phone Model Yealink T57w
Enable DND Sync for the Yealink Phone Model Yealink T57w to Sync with RC app and the Admin portal.
5 votes -
Automatic Synchronization for Company Directory to RingCentral App
Implement an automated synchronization for the Company Directory on both Mobile and Desktop applications. This ensures that user changes made in the Admin Portal (such as name updates or extension changes) propagate to all users without requiring a manual logout/login or an app restart, addressing the sync lag for long-term active sessions.
7 votes -
Include Internal Company Directory Information in User List Download Report
I would like to submit a feature enhancement request for the RingCentral Admin Portal "Download User List". Currently, the exported user list provides standard account and extension-related information; however, it does not include internal company directory attributes that are commonly used by administrators for operational management and auditing. Admins needs to check each user extension to view or change the option "Include User in Company Directory".
Would like to request the inclusion of field or column for "User in Company Directory" when downloading the user list.
Business Justification: Including these fields directly in the export would significantly improve administrative efficiency.…
5 votes -
Forward calls from user extension to AIR
Currently there is no option when trying to set up to forward calls to AIR extension. Available options are direct user extensions, call queue, IVR , message-only and announcement but no AIR. Would like to have an option to forward calls to AIR so we can use the extension's direct number to forward calls to be answered by AIR and to use for SMS capabilities with no interruption.
3 votes -
Analytics (Subscriptions)
It would be very helpful to have the ability to define a specific time frame for when subscription reports are sent. For example, being able to schedule reports more precisely based on preferred reporting windows would improve usability and reporting consistency.
Additionally, for the “On Call Report” I have set up in subscriptions, I would like it to be sent four days per week and display the previous day’s after-hours calls. However, at the moment, the report is only showing data from a date a few weeks ago rather than the most recent activity.
Having the ability to ensure the…
7 votes -
Ability to send a fax with an alert that the incoming fax is confidential to the recipient
send a fax as confidential so that the recipient would receive a notification indicating that the fax is confidential before being able to open the document.
4 votes
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