13251 results found
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Call Waiting Availability for Shared Lines
The ability to have a 'Call waiting" feature for Shared Lines extensions.
The Call Waiting feature for Shared Lines extensions would be needed to ensure that users do not miss incoming calls when the shared line is already being used.
Why it is needed:
Allows a second incoming call to be received while the shared line is already on another call.
Prevents callers from immediately receiving a busy signal or being unable to reach the team.
Gives the user the option to place the current call on hold and answer the incoming call.
Improves call handling for teams that share…4 votes -
RingEX for Salesforce does not automatically handle the Lead-to-Person Account conversion transition
We wanted to have an options to automatically logs all of the Calls and Text to the persons accounts. Auto-linking works as expected while records are Leads, but stops after Lead conversion to Person Account.
4 votes -
DTMF / Keypress Fallback to Human Representative in AI Receptionist
DTMF / Keypress Fallback to Human Representative in AI Receptionist
Ability to set up key presses within the AI receptionist so that customers who do not want to speak with an AI can press a key to be routed directly to a representative.
4 votes -
Audit Trail Enhancements
This idea is a combination of other ideas around improving RingCentral's RingEX Audit Trail feature.
Improve logging for all items that are added, moved, changed or amended within the Admin Portal.
295 votesAs there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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ability to filter date and add text token when searching in notes
Currently, you can only search for a name or a number in Notes. It's better to have the ability to filter date, add text tokens when searching in notes or using specific keywords.
10 votes -
Customise CallerID for Callback In Queue (REX)
In some territories, toll-free numbers are not allowed to be used for outbound callerID. As such, when customers choose to be called back, the callback fails.
This feature would allow customers the ability to choose which number to use as outbound callerid for the queue for callbacks, or even account-wide.5 votes -
Bulk Upload Contacts to Desk Phones via CSV File
Request Description:
Customer would like the ability to upload a CSV file containing contact information and have the contacts automatically added to a user's desk phone.Current Limitation:
Currently, there is no available option to upload a CSV file of contacts and automatically provision those contacts to a specific user's desk phone.Requested Enhancement:
Add functionality that allows administrators to upload a CSV file containing company and external contacts, then automatically sync or deploy those contacts to a selected user's desk phone.Business Impact:
This feature would simplify contact management for organizations with large contact lists and reduce the manual…6 votes -
Email Notification When Someone Sent a Message to Call queue Even We Have Shared Inbox
It would be extremely helpful for our operations if we could continue receiving email notifications whenever a message is sent to a call queue, even when the Shared Inbox feature is enabled. While the Shared Inbox is a valuable tool for managing conversations within the platform, our team primarily relies on email notifications to stay updated and respond promptly to incoming messages.
Since a significant portion of our workflow is centered around monitoring emails, having visibility through email alerts ensures that no messages are missed, especially during busy periods or when team members are not actively logged into the Shared…
12 votes -
deskphone dnd
Administrator access, visability, into DND status on Deskphones via the Admin Portal. Enabling this feature would allow administrators of the phone system, to go into the assigned deskphone and see a DND toggle that is either on or off for the physical deskphone. This toggle would manipulate the DND softkey that is programmed on that specific physical device. Just like if we added a key template, you can make a new section under "Phones and Devices" called "DND" and we can view all physical devices that are currently in "DND" state and then go into the device we are looking…
9 votes -
Ability to merge conference call while in phone pairing
When phone pairing is turned on, if a user makes an ad-hoc conference call, while they can do an add, in order to complete the conference they MUST use the physical phone. Add the MERGE option to the EX app when phone pairing is in use.
3 votes -
HUD for a Custom role users - Restrict extension search and visibility to the user’s assigned Site
Allow administrators to enable HUD for a custom role while limiting users to view and add only extensions that belong to their assigned Site/Multi-Site location, rather than the entire company directory. This would provide better separation between sites while still allowing HUD functionality for local supervisors and staff.
5 votes -
Recover previously deleted blocked numbers.
Feature to be able to retrieve numbers that were previously tagged/blocked on the Super Admin Extension when it is no longer added.
8 votes -
User IVR Direct Number as Outbound Caller ID (CNAM) for all users
User IVR Direct Number as Outbound Caller ID (CNAM) for all users / or depending on the users they wanted to assign the CNAM
6 votes -
print screen or screenshot notification in video meeting
ability to get notified as a host when someone screenshots the video I'm sharing
6 votes -
polycom VVX450 to support Jabra-HSC015-Jabra Biz 2300
The customer would like the Polycom VVX 450 desk phone to support their Jabra HSC015 headset, as it is the headset provided by their company. They would appreciate assistance in determining whether compatibility can be established so they can continue using their company-issued headset.
3 votes -
Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries
Subject: Feature Request: Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries
Product / Module: RingEX Desktop App / RingSense AI Notes & Transcripts
Category: Call Transcripts & AI Recap Functionality
- Problem Statement Users face significant workflow friction when trying to capture call details from RingCentral AI Transcripts and Recaps:
Inability to Highlight & Copy: The desktop app prevents users from highlighting and right-clicking text inside the call transcript window, forcing them to download .txt files as a workaround.
Omission of Contact Information: Spoken email addresses (e.g., "john dot doe at domain dot com") are frequently excluded…
2 votes -
remove text tab on RC app
To have an Option to remove the Text tab on the RingCentral app, without doing a custom role on admin portal since you can not assign a custom role for First Born Super Admin.
3 votes -
Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
19 votes -
placing multiple calls on hold
Having a capability to put 4 calls on hold or more.
5 votes -
Request to Enable Customization of Soft Keys in Idle and Connected States
He would like the ability to customize soft keys 1 to 3 when the phone is idle and keys 1 to 6 when a call is connected, as currently these keys are locked and cannot be modified.
10 votes
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