13251 results found
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Default Fax Recipient on Multi Site Assignment
It would be best if the system automatically assigned the first number on each site as the fax recipient for that specific site, rather than copying the fax recipient configured on the main site.
This would save time and eliminate the need to manually access each newly created site to update its fax recipient.
Currently, whenever a new site is created, the system automatically assigns the main site's fax recipient as the fax recipient for the new site. We then have to manually replace it with either the site's fax number or a user's fax number associated with that site.
…
9 votes -
Allow Super Admins to restrict and select specific Outbound Caller ID numbers per user
Allow Super Admins to manually select or restrict the exact list of account phone numbers available in a user's Outbound Caller ID options directly from the RingCentral Admin Portal.
6 votes -
Add or remove people in a group text after it's created
Right now, once you create a group text with external contacts (people who are not on RingCentral), the member list is locked. You cannot add anyone or remove anyone. The only fix is to start a brand new group and lose the conversation.
Why this matters:
We run a moving company and text our crews from RingCentral every day. Crews change constantly. A mover calls out, we swap in someone else, a job gets an extra helper. Every single change means building a new group text from scratch, re-adding everyone, and re-sending the instructions. The old group is still sitting…3 votes -
Allow account users to dial the last 4 digits of their main line from any authorized phone or internal extension to bypass normal main line
Allow account users to dial the last 4 digits of their main line from any authorized phone or internal extension to bypass normal main line call handling (IVRs, auto-attendants, ring groups) and connect directly to whatever destination is currently set up in their Call Forwarding settings.
8 votes -
CNAM update in bulk
Allowing administrators to update Caller ID Names (CNAM) in bulk—via a single CSV file upload or multi-user dashboard selection—would eliminate the labor-intensive process of manually editing individual user profiles, drastically reducing administrative overhead and human error during large-scale onboarding, rebranding, or organizational updates across high-volume accounts.
10 votes -
The customer is requesting a desk phone feature code that allows users to easily forward incoming calls to an external phone number when the
Requesting the ability for users to dial a feature code (e.g., star code) directly on their desk phone to automatically forward incoming calls to an external number when unavailable.
9 votes -
Improved AI Call Summaries and Agent Access in RingCX
We would love to see the AI-generated call summaries and notes in RingCX enhanced to more closely resemble the functionality previously available in RingEX.
In RingEX, the AI notes were significantly more detailed, useful, and accessible. Agents could view the notes in real time during a call, allowing them to reference important information such as the caller's name, date of birth, and other key details discussed. The post-call summaries and follow-up notes were also extremely helpful, and agents could easily return to their own call history to reference previous conversations.
In RingCX, we feel this functionality is much more limited.…
6 votes -
Text-to-pay Feature
Is there a way to set up a text-to-pay feature in RingCentral?
Where and how can I do that?8 votes -
Enable CNAM (Caller ID Name) for RingEX Outbound Calls in Canada
Please add support for Caller ID Name (CNAM) for RingEX customers making outbound calls from Canadian phone numbers.
Currently, Canadian RingEX customers may be limited in their ability to present a consistent, recognizable business name to recipients when making outbound calls. This can result in calls displaying only a phone number, an incorrect name, or no caller name at all, which can negatively impact answer rates and customer trust.
7 votes -
Disable DTMF Input After Voicemail Greeting Begins
When a caller reaches a user's voicemail greeting, DTMF input remains active. If the caller presses a key during or after the voicemail greeting, the system may interpret the DTMF input and trigger the corresponding action.
Once the voicemail greeting begins:
- DTMF input should be ignored.
- Pressed keys should not trigger any additional call-routing actions.
- The caller should remain in the voicemail flow and be able to leave a message normally.
7 votes -
Feature Suggestion: Prevent Editing of Quoted Messages in Team Messages
I suggest changing the behavior of quoted messages in Team Messages so that when you quote someone's message, the quoted content cannot be edited.
Currently, if you edit the quoted text, it can appear as though the original sender wrote the modified content, which may cause confusion or misrepresent what they actually said.
Instead, the quoted message should remain read-only, preserving the original text exactly as it was sent. Users should only be able to edit the text they add around the quote, not the quoted content itself.
This would improve message integrity, prevent accidental or intentional misrepresentation, and make…
10 votes -
Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile
35 votes -
Allow Administrator to disable "Auto-answer call" feature
Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.
122 votesThis is available! Learn more here.
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Remove Automatic check on "Add opt-out message" when sending SMS
When any of our users send a new sms message, the "Add opt-out message" is by default checked. We want that to be unchecked automatically.
70 votes -
Summarized all calls received per day
Ability to view the AI call summary in all users and their calls per day
6 votes -
Allow Custom SMS Opt-Out Message Text on RingCentral Apps (Matching TCR Registration)
Would like the option to use our customized opt-out message—the one submitted during our Business SMS registration—instead of the generic message ('Reply STOP to opt out of these texts') currently generated in the RingCentral text app.
7 votes -
Two distinct voice messages saved simultaneously
An extension can be configured with conditional voicemail routing to handle unanswered calls using two distinct voicemail boxes. Under this configuration, calls routed from the main line are directed to a primary voicemail box, while calls placed to the extension's direct number are routed to a secondary voicemail box.
8 votes -
Include reactions/emojis in Glip Message Data Export
Currently, exporting conversation data via the RingCentral Desktop app (Settings > Administration > Messaging > Message Data Export) generates JSON files that exclude message reactions and emojis.
Because reactions often serve as important acknowledgments or approvals in team conversations, please update the message export JSON schema to include:
The emoji/reaction character used.
The user ID(s) and name(s) of those who reacted.
The timestamp of the reaction.
9 votes -
Removal of site code from the main site
Removing the site code completely from the main site.
7 votes -
Voicemail Greeting Library
We would like to have a feature that allows us to create a new voicemail greeting for a user while keeping the previous recording saved.
It would be helpful to have a voicemail greeting library where administrators can store, manage, and reuse previous voicemail recordings instead of having to create a new recording every time. This would allow us to easily switch between existing greetings when needed and avoid losing previously recorded messages.
5 votes
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