13021 results found
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Page ring on Mitel deskphones
I would like to see the "Answer page ring" feature on Mitel desk phones. Currently, paging doesn't work with Mitel desk phones when using Ring Central. Having this feature for user's would help greatly.
1 vote -
have an sms preview for the rc app
have an sms preview for the rc app
40 votes -
Reporting Call Quality after Call
The user is struggling with daily network issues and is seeking assistance in reporting poor-quality calls after a call has ended. We find it inconvenient and manually connect issues to specific calls.This feature is to enable all users to report poor quality even after the call has concluded.
3 votes -
MSI installer with Auto-Install Print to Fax
-admins can implement/deploy the RingCentral app and it would automatically install Print to Fax-currently, they have to click on Install to get the Print to Fax feature (settings > phone > Fax > Install for "Print to Fax")
5 votes -
Update Caller ID Name to Substitute Caller ID Number that belongs to another carrier
Update Caller ID Name for Substitute Caller ID Number that belongs to another carrier
8 votes -
Video calling should also be a feature of Yealink phones with cameras.
Yealink phones with cameras should have the same video calling capabilities as Poly VVX phones.
4 votes -
Ability for Cell phone app to have different ring assignment than desktop app
Currently Cell phone app rings at same time as desktop app. There is no way to separate those functions.I would like the ability to assign the cell app to ring maybe 2 rings after the desktop app allowing me to pick up from desk before it starts ringing my cell as well.
8 votes -
Hide the "My next steps" tab on myringcentral.com
You should be able to hide/acknowledge this red badge to remove it.
4 votes -
incoming new calls to automatically put on hold
if I am already on a call, the other calls still ring through. I would rather they be placed on hold until I finish my current call.
2 votes -
Able to create ring group for App and Desk phone
Please have the capability to add ring group for app and desk phone as of now we can't create ring group for app (mobile/desktop) and desk phone there is no option for app (mobile/desktop) to tick when creating ring group
10 votes -
Blocking Robocalls Using Local Number
The customer would like to ask for feature that can block robocalls even if they are just using local number with their main company number
2 votes -
reports of declined and abandoned calls
to have reports showing declined and abandoned calls from admin portal
2 votes -
Transfer Conference Calls
Need the functionality to transfer a conference call. Currently when you attempt to transfer the call, the transfer button is greyed out. When you do it through desk phone, it drops the call entirely.
6 votes -
Synchronize Deskphone to RingCentral Application
Wanted to have the same behavior on the deskphone to the RingCentral Application. If the call is accepted on the deskphone there should be a call that must be showing on the Deskphone same for hold and transfer
9 votes -
Allow More than Two Simultaneous Calls on Mobile App
When two people are on hold and I need to get a third perrson, I get an error message saying you have reached your limit for simultaneous calls. Meaning i cannot have two calls on hold and call another.EXAMPLE:A call comes into Assistant A for Agent A & B. Assistant puts the call on hold and grabs Agent A and when she tries to grab Agent B, she receives an error message below:Can you not have more than 2 calls on Mobile? Works perfectly fine on DESKTOP APP.
3 votes -
Bulk assigning inventory numbers
The option to bulk assign numbers from the inventory would save the engineers a lot of time. Currently you have to assign numbers 1 by 1, such as when adding numbers as CCRNs using numbers from Number Inventory.
3 votes -
Visual Call Editor in Call Queue Menu
Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.
20 votes -
SMS notification with call details
Customer would like to have a feature on the account where in if they receive SMS notification it includes call details example: Caller ID, phone number and time and date
2 votes -
Multi-site Forward all Company Call on Mobile App
Within the Admin Setting on the mobile app (with Admin permissions) There isn't an option to forward all calls on the main IVR/AA menu settings. You can do this if you go to the website on your mobile device, but if there is an urgent need and this feature is already preset there isn't any way to enable quickly. Custom Rules could work but still not ideal. Mimicking the same features on the mobile app would be great.
2 votes -
Control the Volume of Active Calls
The ability to configure the app/desk phone where the volume remains the same when there is an additional incoming call.
Right now, if an agent is on a call and a call comes in on the back line, the volume significantly decreases on the active call.
1 vote
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