12972 results found
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access and review video call recordings in Analytics
The ability to access and review video call recordings directly under the Analytics section.
4 votes -
Direct Dial Number for Paging Groups
Description:
Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.Benefits:
Increased accessibility for paging groups
Simplified paging process for external callers
Enhanced flexibility in paging optionsAdditional Notes:
This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.8 votes -
Direct call waiting functionality
Direct call waiting functionality that silences the audio of a second incoming call during an active call, allowing customers to stay connected without interrupting the current conversation
3 votes -
Option to delete messages or multiple messages
It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.
11 votes -
Add Support for Pause Dialing
Submitting this on behalf of a customer.
They’re trying to forward calls to an external vendor line that requires navigating an IVR (like entering an extension). On their mobile phones, they can use pause dialing with commas — for example: 18007370045,7,2509. That way, the call connects, waits briefly, and then automatically sends the extension or DTMF input.
They tried using that same format in RingCentral call forwarding settings, but it gets flagged as an invalid number.
Feature request: Add support for comma-style pause dialing (or something similar) in forwarding rules and contacts.
Why it’s helpful:
Allows easier forwarding to vendor…
7 votes -
Save Conference Chat in Users’ RingEX Chat History
Summary:
Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.Problem:
Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.Proposed Enhancement:
Automatically store the full conference chat transcript in the RingEX chat history of all participants.
Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
Ensure it respects data retention policies and user permissions.Value:
Provides…3 votes -
File and Image Sharing in RingEX Conference Chat
Summary:
Currently, the RingEX audio conference chat only supports plain text. We request enabling file and image sharing to improve real-time collaboration during calls.Problem:
Users can't share documents, screenshots, or media during a conference, forcing them to use external tools and disrupting the workflow.Proposed Enhancement:
Allow upload of files (PDF, DOCX, PPTX, JPG, PNG, etc.) in the conference chat.
Include preview support and secure download links.
Apply admin controls for file types, size limits, and retention.Value:
Enhances collaboration without leaving the RingEX platform.
Ideal for remote teams, training, IT support, and sales.
Aligns with industry standards (Zoom,…3 votes -
After hours - Exemption
It would be ideal if there were a way to create an exception to the after-hours rule—specifically, to allow internal calls to still ring the device even when after-hours routing is set to forward calls to a mobile number.
4 votes -
Shared Parking Across Different Sites
We have a customer requesting shared parking between two different sites. This would be a useful feature for businesses operating across multiple locations.
2 votes -
HubSpot Contacts in RingCentral Admin Portal Call Logs
The customer using RingCentral for HubSpot would like to add a feature that automatically populates Contact Names/Deal Names in the Admin Portal Call Logs. Currently, the contacts sync only affects the personal and company directory on the RingCentral application side.
1 vote -
RingCentral Presence and Google Calendar Integration
An option is needed to override the user's Presence Status when a meeting concludes earlier than its scheduled duration. Currently, if a meeting ends early, the user's status remains unchanged and does not automatically switch to "Available." This occurs because, according to the Calendar, the meeting duration is still ongoing.
1 vote -
DIRECT MESSAGE OPTION TO REP WHEN MONITORING WHILE STAYING IN 'AGENT' TAB
WHILE IN THE 'AGENT' SCREEN UNDER 'SUPERVISOR' HAVE A DIRECT MESSAGE OPTION TO THE REP, MAYBE UNDER THE "MORE". THIS WOULD ALLOW FOR QUICKER EASIER MESSAGING WHILE CYCLING THROUGH REPS TO MONITOR.
1 vote -
pop up warning every time the account will run out of SMS bundle
Would like to have a pop up warning every time the account will run out of SMS bundle so it will be easy for the admin and the support what to do on the account.
1 vote -
RingCentral Video : display upcoming meetings without any calendar integration
Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible
22 votes -
Option to take no Voicemail for a user
The ability to just hang up a call instead of it going to a voicemail. Disable Voicemail all together. For a user and for Call Queues,
8 votes -
Persistent Supervisory Monitoring (Listen-In) for Enhanced Quality & Training
We request the addition of a Persistent Supervisory Listen-In capability for internal extensions. This feature would allow authorized supervisors (managers, QA specialists, or designated administrators) to continuously monitor the audio of a specific, pre-selected internal extension's outbound and inbound calls without needing to manually click into each active call.
How this will help many customers
This capability is essential for businesses operating in heavily regulated industries (e.g., finance, insurance, healthcare) or high-volume contact centers where continuous, real-time quality assurance and immediate supervisory intervention are mandatory for compliance, risk mitigation, and rapid employee development.Key Customer Benefits:
Mandatory Compliance & Risk…1 vote -
Add ability to disable hot URLs in inbound SMS messages
Add option to disable hot URLs in inbound SMS messages for security reasons OR build in some sandboxing functionality to check the URL first.
1 vote -
1 vote
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1 vote
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Message pops up when a caller calls
A great feature would be a popup when a customer calls us with any little notes about the customer. For instance, If I dialed a customer's number and they did not pick up, I create a little note about the caller that says, I tried calling ABC to make them pay their upgrade of $30. Please run the card if he calls back." That way other associates know how to serve the client.
1 vote
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