12362 results found
-
Longest Idle Call Queue Fix
Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call
63 votes -
Deny call transfer to extension that are dialed incorrectly
Deny transferring calls to user’s extensions not registered to your system. Example: I receive an incoming call, and want to transfer to extension 3807, but I accidentally miss dial 3307. Even though that Extension doesn’t exist to me, Ring Central will still transfer that call, and the transferred caller will hear a message that the extension doesn’t exist. I would like to see that call get rejected and the error message heard by the user transferring that call and reject transferring call to an invalid system. My customers are moving to Ring Central from older IP phone systems that do…
5 votes -
prerecorded paging announcement on a set time
automatic pre-recoded paging announcement on a set time.
2 votes -
Disable inbound faxes
Disable inbound/receiving faxes on the whole account, including the main company number and main fax number. Especially to plans that has a pre-added faxing features.
23 votes -
grandstream presence
Customer is requesting for us to have a feature on how we can add the presence manually on the deskphone
1 vote -
5 votes
-
Presence Reboot Warning
Hello!
May we please add a popup that warns people when changing their Presence status their deskphones will now reboot?
Some Customers lose internet connectivity to their computers via daisy chain when this occurs, which can cause issues such as data loss or remote desktop disconnects.
4 votes -
call queue key presses
It will be more easier if there is an option on the call queue to created an automated system that allows the callers to press pound or any key presses to be forwarded to a dedicated voicemail extension.
3 votes -
Filter the calls/SMS coming from the main number and direct number on RingCentral Application
Filter the calls/SMS coming from the main number and direct number on RingCentral Application.
We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account
4 votes -
The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue
The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue
Customer would like to appear it once like when the direct number is being dialed to avoid confusion when they pick up the call.
2 votes -
New feature tutorials feature in RingCentral app.
When presented with RingCentral new features, the pop-up remains on the screen without a way out of it for minutes at a time. Users should have the option to opt-out rather than turning off New feature tutorials settings from the RingCentral app.
2 votes -
Site Specific Assignments For Contact Center Numbers In Service Portal
To improve operational clarity and reporting accuracy, contact center numbers should be assigned to specific sites rather than a general site like "Company." This ensures better tracking of call volume, agent performance, and regional service demand. It enhances accountability by associating each number with a physical location or department, simplifying audits and compliance. Site-specific assignment also enables targeted routing, localized messaging, and resource allocation. Without this, managing multiple contact numbers becomes inefficient and can lead to miscommunication across teams. Implementing this feature would support scalable growth and improve overall contact center performance.
3 votes -
Custom Roles for Message Only Extension
Custom Roles:
Customer would like to have the ability to give permission to a user to access the message-only extension without having access to the entire group settings.3 votes -
AI Notes in a Salesforce plugin
Hi,
We use RingCentral plugin in Salesforce and while calling/texting from there is great, the only option we get is to manually post notes when done.
It would be great if AI Notes worked in the plugin the same way as the app.
Thank you3 votes -
Create schedule to allow for text notifications on weekends but not cals
Create a separate schedule option for notification of Texts & Calls, so we can choose to receive Texts on the weekends, but forward after-hours calls
2 votes -
Bulk Update Username/password of desk phone
The customer needs the ability to change the Username/password in bulk for the desk phones
7 votes -
I want to change the number on Send to text message in AI Receptionist. All my extension phone numbers SMS is working. When I check the numb
I want to change the number on Send to text message in AI Receptionist. All my extension phone numbers SMS is working. When I check the number I want to use as SMS recipient, it can't be found.
4 votes -
When sending a "New Text" have it open the text message history after entering the phone number
When you send a new text you now have to type the message before you can see the history of texts with that phone number. Please CHANGE IT BACK to the way it was! When you enter a phone number have it open the text message history and then write the text message.
3 votes -
Live Call Text-to-Speech (TTS) for Deaf/Non-Speaking Users
Request to support deaf users who cannot hear and cannot speak during live RingCentral voice calls. The customer wants the ability to type responses during the call, and for the system to read the text aloud to the hearing person on the other end of the line.
This feature would allow:
- Real-time Text-to-Speech conversion of typed messages by the deaf user.
- Seamless integration with existing captioning/transcription features.
- The hearing participant to hear the typed messages spoken naturally. Optional voice customization (male/female tone, speed).
Why This Is Needed:
- Improves accessibility for deaf and non-speaking users who still need to communicate…1 vote -
Call forwarding to a specific site on another active RingCentral account
It would be great if we could set up call forwarding to a specific site on another active RingCentral account, especially for customers who have more than one RingCentral account.
1 vote
- Don't see your idea?