11058 results found
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Call duration warning notifications
Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.
6 votes -
ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itse...
...lf of course, Zoom, etc.). ability to automatically turn on RingCentral's Do Not Disturb (DND) feature when a user has any type of meeting (Teams, RingCentral itself of course, Zoom, etc.)
4 votes -
Polycom VVX 450 shortcut for transfer without doing the answer the call - transfer to VM then blind > * > 0 > then manually type the ext...
...ension and manually hit send to. - user extension wanted to have a short cut when doing the transfer instead of pressing lot of keys on the phone they wanted one key to transfer the call - they dont want to use the presence as it has limited numbers only and they have lot of users and they wanted a short cut instead
1 vote -
Custom rule on extension if it is a member on a queue should still work even the calls are routed to a call queue.
Customer wanted to create their different business hours and after hours forwarding. But it is not working when the calls are routing to a call queue. We set up a call forward during after hours going to his direct mobile and a different call forward during business hours.The extension will automatically tagged as unavailable once the extension hits the after hours. Creating custom rule for that specific extensio will not work.
3 votes -
Able to turn off censorship for voicemail-to-text
We need to have an option where we can disable the censorship for certain words
1 vote -
Missed call report
Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.
3 votes -
Add vault for U.S . numbers
RingCentral has a vault for Australian numbers and it would be much better if we had vault for U.S numbers
1 vote -
User extension specific IVR Menu
Customer wants an IVR menu option in his specific user extension. Where in it will give another option for the caller to choose from or just a feature, making it look like a big company for them.
1 vote -
Reference Number in Calls
When someone called in to company main phone number or any user extension's number, requesting for possibility to provide reference number to every someone calls in, so that they can have proof of reference for a customer to say that they called in at this date and time
1 vote -
Reference Number
When someone phoned the main number of the company or any user extension, they asked whether it was possible to give a reference number to each caller so that they could have documentation proving that they were a client and could state that they had called at this certain time and day.
1 vote -
Setup visibility for paging
Give management visibility over live paging to see what devices are stuck trying to page.
1 vote -
Sender will be Fax machines and receiver of fax can assign the email address
Sender will be Fax machines and receiver of fax can assign the email address
1 vote -
Prerecorded message
This has been requested many times but we really need the feature to play a pre-recorded message. I am considering leaving for a competitor that offers this feature.
1 vote -
caller identifier to know if the call is for company a or b
have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.
2 votes -
Turn Custom Rules on and off Via a Physical handset.
this would be useful because a lot of customers don't want to have to login to the web portal to do this. they want a button programmed on the handset that they can just push to turn on and off. Same goes for the RC PC App. if it can be done in there as well by just toggling a switch on and off. many customers would love the convenience that would bring them.
5 votes -
Add support for Yealink T54W with Deskphone Pairing
Currently, Deskphone Pairing is able to be used with Yealink T54W desk phones but the ability to start conference calls disappears when it's turned on. Officially, the Yealink T54Ws aren't supported with Deskphone Pairing but we would like to see full support for this once Deskphone Pairing is fully released.
5 votes -
Add multiple availability states
Many of our customers moving from Mitel to RingCentral have noticed the absence of the various availability states they had on their old system. This allowed for easier call redirections to multiple numbers or coworkers that could be easily changed on their desk phone or computer without needing to type in the number each time. This could also have the future potential to sync with microsoft teams states.
2 votes -
Enable CNAM for Australia
He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
20 votes -
Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.
It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
12 votes -
Add the "ALL" Catergory in the Contacts for Mobile app
Add the "ALL" Catergory in the Contacts for Mobile app
3 votes
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