11323 results found
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Add special number to incoming caller ID from Call Queue
Add special number to incoming caller ID from Call Queue
3 votes -
Option to Turn Off Announcement for Calls from Call Queue to External Mobile Number
option to turn off to play an announcement for calls coming from the call queue as well instead of just direct dialing.
10 votes -
Auto pick up for internal numbers
I have users that need there phones to be hands free. I am requesting a feature for a auto pick up for incoming internal calls. So in this use case the docs do not need to touch the desk phone at all but also can get calls from other docs.
2 votes -
Call handling of the main number when phone status is change
Feature that will change the call routing on the main phone number, currently we have a specific working hours and closed hours, however sometimes we log in early or log out early.
And it would be nice to have a feature that once the status has been change it will ignore the custom schedule set up to the main number and user extension without going to the admin portal from time to time.
Because they have a distinct call flow during work hours and closed hours wherein during work hours calls are routed to the user and after hours calls…
1 vote -
Call Queue Custom Answering Rule Overlapping Schedule
For one of the call Queue, say QW i have created two rules.
Rule1: working hours from 6 am to 3 pm forward to Queue A
Rule2: working hours from 10 am to 7 pm forward to Queue BIn my use case, I want the call to be forwarded to both the Q at the same time because both of these Queues are falling under the working hours.
1 vote -
When an Admin has impersonated a user to perform Account checks, raise a test case etc. a formal notification is sent to said customer to e
The customer will receive notification that there has been some Admin work against his account via the Email notification subject line, please ensure the customer has been notified.
1 vote -
Better phone number ordering process with approval
We would really appreciate a better process to order new phone numbers. Something like:
1- a level 1 Admin request to purchase new phone numbers
2- request is escalated to a level 2 admin role or a procurement role for approval
3- if approved the order is placed.1 vote -
Allow local directories to Polycom Phones
It would be beneficial for customers with Polycom phones with limited lines to allow local directories be setup and supported by RingCentral to enable storage of local contacts.
5 votes -
Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number
Prompt stating that the call was from RingCentral or Specific Extension when forwarded to an External Number.If will be beneficial for the owner of the external number to know if the call was coming from their RC account.
8 votes -
sound reminder that a call is on hold
wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
20 votes -
Disable zero dialing on call queue
I have a zero dialing setup where the call will go to a specific extension. However, I want to disable this feature when the call goes to my call queue.
1 vote -
Forwarding list for user
We are checking the on online account in the user extension, we are able to find the in which call queue and IVR the extension is receiving calls from It would be better if you would include which users are forwarding the calls to the extension of the user in question
1 vote -
Ability to disable any number press when calling the IVR
we need the ability to remove the option to click any number on a certain queue and it gets transferred to another queueas per the customer, they have a separate company in the same account that should never receive calls from the other
2 votes -
Dynamic Music Control for Conference Call Participants
Introduce a novel feature that empowers users to control the music experience for participants added to a conference call until they answer. This feature aims to enhance the overall conference call experience, providing users with more control and customization options.Key Features:Music Selection:Users initiating a conference call can choose from a selection of background music or tones that will play for the participant being added until they answer.Volume Control:Implement a volume control option, allowing users to adjust the volume of the chosen music for the added participant. This ensures a seamless blend with the ongoing conversation.Customizable Playlists:Provide users with the ability…
2 votes -
Synchronize Deskphone to RingCentral Application
Wanted to have the same behavior on the deskphone to the RingCentral Application. If the call is accepted on the deskphone there should be a call that must be showing on the Deskphone same for hold and transfer
8 votes -
Account Call Flow Diagram
Show the current IVR setup in a call flow diagram. Like from Main line to call queue, etc.
2 votes -
Have Robocalls options set on individual extension
Have Robocall options set on individual extension as well as overall Admin
2 votes -
Ability to log in and manually clear the park lines
The only recourse to clear the park line is to wait approximately one hour for it to automatically clear itself. Having the ability to log in and manually clear the park line would be beneficial.
1 vote -
Distinguish between Landline or Cell Phone
It would be helpful if RingCentral can distinguish if any incoming or missed calls were from landline or cellphones. Sometimes, we need to text the number who we missed a call from but are not sure if they are receiving the text.
It used to be that if you tried to text a landline, it would bounce back, but it doesn’t even do that leaving you uncertain if the reason they didn’t respond was the landline or something else..
1 vote -
Poly E320
Adding Poly E320 headset in the list of recommended headsets to maximize the headset capability same like the ones on the recommended lit
1 vote
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