13290 results found
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IVR Menu Incoming Call Queue email notication
Request for Incoming Calls Email Notification from IVR Menu to Call Queue Settings
2 votes -
Incoming text message information
Customer wants to have the feature to see what number is being texted to since they have multiple numbers and there's no option for them to determine which number is being texted.
4 votes -
RingCentral Directory Integration Enhancements
Overview:
The current functionality for uploading templates to the RingCentral Directory presents challenges in maintaining updated and correctly formatted contact information. This feature request aims to improve the user experience by allowing for easier editing and updating of directory entries, as well as enhancing search capabilities, particularly by company name.- Editing and Updating Uploaded Entries:
Issue: Currently, when uploading a template to the RingCentral Directory, the existing directory entries are included but may not be edited or updated in the desired format.
Proposal: Enable users to edit and update existing directory entries directly within the RingCentral interface, without the need…6 votes -
analytics retention policy
it would be better if we can go back to our analytics report for more than 6 months, at least 1 yr to 2 yrs, so we can compare our statistics from the previous year to this date/year
71 votes -
Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.
- Allow user to select and forward a call to a working hours IVR menu and after hour IVR menu.
- "if no one answer" option on user extension, allow an option to forward a call to a working hours IVR menu and after hour IVR menu.
5 votes -
ability to disable call history on an iphone
customer wanted to have an ability to disable the call logs from her ring central application to appear on her regular phone app
2 votes -
Specify Calls to Receive on Different Devices using the Same Profile (RC App)
Customer is requesting for the feature to be able to log in to the RC app on different devices under 1 profile but can specify which calls will route to each devices.
2 votes -
Name Recording in Directory
Where would an end user go to audibly record their name for use in the system directory. I can find a setting for this within service.ringcentral.com, but cannot at app.ringcentral.com. It is my assumption that we want the end user going to app.ringcentral.com rather than service.ringcentral.com. It seems counter-intuitive to direct them to another site for this setting.
2 votes -
Turn Off Beep Sound for Polycom EDGEE550 for voicemails
Would be better if we have an option to turn off the Beep sound whenever there was a voicemail left to minimize the noise in the workplace.
2 votes -
Email notification for required changes on the account
The ability to receive notification ahead of time or before the implementation of any changes or policy on the account.
2 votes -
Caller ID/ Contact
Company Caller ID will appear on the device of the callers once they called the company number.
4 votes -
Separate Settings for Call Queue and Extension Ring groups
Right now, call queue is not working due to the ring group set up under the extension settings. It would be great for call queue to work as designed regardless of the extension settings.
8 votes -
Ability to color code incoming and outbound contacts when you have one extension managing multiple lines. This allows for visual ease.
Ability to color code incoming and outbound contacts for calling and SMS functions when you have one extension managing multiple lines. This allows for visual ease and better organization within the company.
1 vote -
Ability to block a number for a specific extension in a call queue extension.
The ability to block a number in call queue that is currently block in a user extension so that the user will not able to receive the call from specific number from call queue.
1 vote -
Lessen the Live Transcription announcement to one
The customer wants the option to limit the Live Transcription announcement to only one time.
1 vote -
Custom webinar Registration page
We are wanted to hot a webinar where we can upload a branding on the webinar join page we were informed that there is no feature yet to customize the Join page or registration page for Ringcentral It would be helpful if there is a way for us to upload our branding on the webinar .
3 votes -
inbound caller id for Standard plan
Client wants their customers' name to show on the phone when their customers call them.
2 votes -
Customer requesting a means to download or export ALN list in the Service Web portal.
Customer requesting a means to download or export ALN list in the Service Web/Admin portal.
Download radio button, and capability for the count of ALN's. Potentially under the More actions dropdown.
1 vote -
We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather tha...
...n the ones provided.. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather than the ones provided. In addition, when we create new statuses, these statuses disappear each time we log out of the RC application. This is a slight inconvenience as we have to re-enter the statuses each time we log back into the RC app. Note: Please do not merge this with Idea: CUSTCOM-I-308, as it is showing a status of Implemented even though it has not been implemented.
18 votes -
favorites on top tab
In the contacts tab, have an option at the top for Favorites instead of combining with ALL. Also ability to create own group of contacts
1 vote
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