12358 results found
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Ability to route the call to the call queue member who has answered the fewest calls.
Ability to route the call to the call queue member who has answered the fewest calls.
For example: If agents 1, 2, and 3 are part of the call queue, and agents 2 and 3 have answered 5 calls each while agent 1 has only answered 2 calls, the next call should be forwarded to agent 1 regardless of whether agent 2 or 3 has more idle time.
3 votes -
remove 1 automatically when placing an outbound calls
Description:
We request the addition of functionality to automatically remove the leading “1” from phone numbers when dialing, particularly for numbers within the United States.Rationale:
Currently, dialing a number with a leading “1” may result in the following error message:“I’m sorry, it is not necessary to dial a 1 or 0. When calling this number, please hang up and try your call again.”
Implementing this feature will prevent users from encountering this error and improve the dialing experience.
Expected Behavior:
If a phone number begins with “1” and is a valid US number, the system should automatically remove…
1 vote -
Option to show/hide Workflows and Workspace tabs under roles settings.
an option you can enable on the backend to allow us to show or hide the Workflows and Workspace tabs in the role settings? I know this can be done on a per-account basis by hiding the options below the "More" button, but I am looking for a role-based setting.
1 vote -
delegated phone voicemail
BYPASS DELEGATED PHONE Voicemails
For desk phones that are both Delegated and User assigned.
We need to have an option to BYPASS the option to select which voice mailbox we want to access.
There shold be a setting where we can assign USER MAILBOX as the default voice mailbox when checking voicemailCurrent behavior ALWAYS ask for which voicemailbox to access/check
1 vote -
Turn off the other extensions notifications when switching extension
Turn off the other extensions notifications when switching extension
3 votes -
I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th
I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.
65 votes -
update firmware of desk phone not delete custom config
Have a fix when the phone is updated a firmware don't delete or remove custom configurations like speed dial.
7 votes -
RC desktop app "Always on Top" feature for Text messaging
Customer would like to have the "Always on Top" feature with RC desktop app for text messaging. Currently the "always on top" feature is only available with RC desktop app dial pad. The customer is having challenges with the text messaging notiication with the current RC desktop app
2 votes -
Option for the user to choose the password set on their deskphone
Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned
27 votes -
AI notes that supports multiple language
AI notes that will support Spanish or multiple languages.
3 votes -
Able to access other Users messages and faxes
Ability for one extension to access another extension’s messages and faxes when the user is unavailable or on leave.
4 votes -
Passkey Support
Passkeys are the most secure and user friendly option to ensure secure authentication. This has meanwhile become a defacto standard and is adopted offered by many vendors and is expected to be available by users.
2 votes -
Emergency address per location
Emergency address per location:
We’re setting up Automatic E911 and need to add our Ethernet switches as location sources. According to RingCentral’s documentation, we should be able to go to:
Phone System → Emergency Calling → Automatic Location Updates → Switch Map → Add Switch,
and then enter the chassis ID (MAC), port, and assign the Emergency Response Location.However, in our Admin Portal, the Switch Map tab and related Automatic Location Updates configuration options are not visible at all. We also do not see the toggle for Enable Automatic Location Updates for Compatible Desk Phones under the Status tab.
…
1 vote -
use company main phone number as default number for all extensions when texting/messaging
use company main phone number as default number for all extensions when texting/messaging
1 vote -
A PREDICTIVE DIALING SYSTEM FOR DOMESTIC AND INTERNATIONAL NUMBER
A PREDICTIVE DIALING SYSTEM APP FOR DOMESTIC AND INTERNATIONAL NUMBER
1 vote -
call log to be able to get reports for all the calls that they received from all time
call log to be able to get reports for all the calls that they received from all time
1 vote -
Call Result Code Entered by the User for outbound calls
Call Result Code Entered by the User for outbound calls
In the ringcentral app v1.6.x, is there a way the user can enter a result code such as left message, gate keeper, etc?
Examples
1. User cold calls a number and speaks with the executive assistant but not the person they want to talk to. This would be a call result of "Gate Keeper" meaning a message was left.
2. User cold calls a number and leaves a voice mail.
3. User cold calls a number but did not leave a voicemail.1 vote -
Customer wants to have the option to turn off the Mobile App
The customer wants to have the option to restrict his users from logging into the mobile app.
1 vote -
Add option in User Templates for the Users Site Number, rather than all site numbers.
Add option in User Templates for the User's Site Number, rather than all site numbers. It allows potential problems for users to accidentally select from every site in the company for their caller ID.
2 votes -
Automatic Call Routing Based on Caller Address
We would like to request a feature enhancement that allows the RingCentral system to automatically detect the address of an incoming call (based on the caller ID or associated account information) and reroute the call accordingly.
Our business receives calls from tenants across multiple territories. Each territory is managed by a specific receptionist or department. Instead of routing all calls through a central menu or requiring the caller to manually choose an option, the system would intelligently recognize the caller’s address and automatically route the call to the appropriate receptionist or team.2 votes
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