12972 results found

1. Use message-only extension to log in to the developers portal

   Have an option to use a message-only extension to log in to the developers portal

   2 votes

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2. Enable Call Forwarding to Distinguish Between Voice and Fax Calls

   Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.

   We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User extension while voice calls follow the forwarding rule.

   Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.

   We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User… more

   11 votes

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3. SMS for RingCentral UK and EU Brands

   Current Functionality:
   SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.

   Requested Functionality:
   We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
   1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
   2. 1-to-1 Messaging: Support direct, individual conversations via SMS.
   3. Group Messaging: Potentially support sending messages to multiple recipients simultaneously (subject to local regulations and technical feasibility).
   4. Integration with RingCentral App/Desktop/Web: Seamlessly access and manage SMS conversations from all RingCentral applications.
   5. Historical Records: Maintain a history of SMS conversations within the RingCentral platform for compliance and reference.

   Current Functionality:
   SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.

   Requested Functionality:
   We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
   1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
   2.… more

   7 votes

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4. Adding another number to be a company-wide number for SMS, not the main company number.

   The customer wants to set his newly ported number to be one of the company numbers, but it will be used as the company-wide number for SMS.

   2 votes

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5. Outbound Caller ID Limitations

   Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.

   39 votes

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6. Ability to create a universal voicemail

   I have multiple employees who are getting upset because they are trying to set their voicemail message and it is difficult for them to manage the THREE SEPARATE VOICEMAIL RECORDINGS that would need to be set to cover them depending on how their phone is set. There are THREE DISTINCTLY SEPARATE Voicemail Greetings:

   1. Normal Voicemail Greeting: Used if call is missed during normal operation, i.e., if phone rings and no one picks up in time - this is the one set if the person uses the call-in recording method to set their Voicemail Greeting.
   2. Do Not Disturb Voicemail Greeting: Used if the person sets their phone to Do Not Disturb Mode. Must be recorded via the RingCentral Web Site. It is NOT possible to simply use the Normal Voicemail Greeting for this purpose - only way is to go onto RingCentral site, download the Normal RingCentral Greeting then Upload it to the DND Voicemail Greeting as Custom (way too complex and convoluted method for normal user and frustrating to have to set a second voicemail greeting if using DND Mode).
   3. Forward All Calls To Voicemail Greeting: This is used if you set the extension to "Forward All Calls" and then choose "Send to Voicemail". Again DOES NOT USE NORMAL VOICEMAIL GREETING. This Is extremely confusing. It is, ONCE AGAIN, a completely separate greeting from either of the other two and not able to be set by calling in using their desk phone’s voicemail menus.

   I have multiple employees who are getting upset because they are trying to set their voicemail message and it is difficult for them to manage the THREE SEPARATE VOICEMAIL RECORDINGS that would need to be set to cover them depending on how their phone is set. There are THREE DISTINCTLY SEPARATE Voicemail Greetings:

   1. Normal Voicemail Greeting: Used if call is missed during normal operation, i.e., if phone rings and no one picks up in time - this is the one set if the person uses the call-in recording method to set their Voicemail Greeting.
   2. Do Not Disturb Voicemail Greeting: Used… more
   1 vote

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7. Static Fax Confidentiality Statements / Custom Cover Pages

   Static Fax Confidentiality Statements / Custom Cover Pages - Need to implement global fax policy across the company.

   1 vote

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8. Trigger Lead Capture Questionnaire Based on Intent (e.g., “Sales”) in AI Receptionist

   Request enhancement to allow the AI Receptionist to automatically trigger the configured Lead Capture questionnaire when a caller selects or says a specific intent (e.g., “Sales”), without requiring transfer to an extension or call queue.

   Current Behavior:

   Lead Capture is set to Active.

   Sales questionnaire toggle is ON.

   A Lead Capture questionnaire is configured (mandatory name/phone + custom questions).

   Company greeting asks: “Sales or Support.”

   During testing (Test → Chat and Call), when the caller responds “Sales,” the AI responds with:

   “Alright, got that noted. Thank you. How can I assist you with sales today?”

   However, it does not trigger the Lead Capture questionnaire.

   Configuration Details:

   “Sales” is NOT configured as a direct transfer to an extension or call queue.

   Intended design: AI captures the lead information and ends the call (no transfer).

   Enabled Skills:

   Custom Greeting

   Location & Business Hours

   Frequently Asked Questions

   Lead Capture (Active)

   No visible skill priority controls in the UI.

   No explicit routing rules for Sales.

   FAQ was tested with the keyword “sale,” but it does not trigger the questionnaire.

   Intended Behavior:

   When caller says “Sales,” the AI should immediately trigger the Lead Capture questionnaire.

   No transfer should occur.

   This should work during business hours and overflow scenarios.

   The same behavior should apply in the Admin “Test your AI Receptionist” simulation tool.

   Gap Identified:
   Currently, intent recognition (e.g., “Sales”) does not automatically initiate the Lead Capture flow unless tied to routing logic (queue/extension). There is no visible way to prioritize Lead Capture over other enabled skills.

   Requested Enhancement:

   Allow specific keywords or intents (e.g., “Sales”) to directly trigger Lead Capture without requiring a transfer destination.

   Add skill priority controls in the UI so administrators can define execution order.

   Request enhancement to allow the AI Receptionist to automatically trigger the configured Lead Capture questionnaire when a caller selects or says a specific intent (e.g., “Sales”), without requiring transfer to an extension or call queue.

   Current Behavior:

   Lead Capture is set to Active.

   Sales questionnaire toggle is ON.

   A Lead Capture questionnaire is configured (mandatory name/phone + custom questions).

   Company greeting asks: “Sales or Support.”

   During testing (Test → Chat and Call), when the caller responds “Sales,” the AI responds with:

   “Alright, got that noted. Thank you. How can I assist you with sales today?”

   However, it does not trigger… more

   1 vote

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9. Group chat on admin portal

   A customer would like access to the Admin Portal for a Group Chat on their account to make changes, even though they are not currently a group admin. This is to help manage the account setup and remove groups that are no longer in use.

   1 vote

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10. Park calls from RC app pop out

    the Ring Central Desktop App updated to show the dial pad, with now a recording button and a video recording button, pushing the call park button to the "..." more option which is an additional step for our sales people now. We do not allow our sales people to record phone calls, we would like to have this reverted back to how the app was previously, or to have the ability to customize the dial pad for how each business would like it to look. We would like to remove the record option and move the call park button back to the main dial pad page.

    the Ring Central Desktop App updated to show the dial pad, with now a recording button and a video recording button, pushing the call park button to the "..." more option which is an additional step for our sales people now. We do not allow our sales people to record phone calls, we would like to have this reverted back to how the app was previously, or to have the ability to customize the dial pad for how each business would like it to look. We would like to remove the record option and move the call park button back… more

    1 vote

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11. Improve Real-Time Manager Assignment Updates on RingSense Roster

    Currently, when a user’s manager assignment is updated in the roster, the change does not take effect in real time and typically requires 5–10 minutes to reflect correctly. This behavior is expected, as manager assignments can cascade and the hierarchy-building process runs on a scheduled interval.

    We recommend enhancing this process to significantly reduce the delay. Improving the speed at which managerial hierarchy updates are applied would provide a better user experience, especially for time-sensitive reporting, permissions, and workflow dependencies that rely on accurate manager relationships.

    Requested Improvement:
    Optimize or redesign the hierarchy update process to enable near real-time or substantially faster propagation of manager assignment changes.

    Currently, when a user’s manager assignment is updated in the roster, the change does not take effect in real time and typically requires 5–10 minutes to reflect correctly. This behavior is expected, as manager assignments can cascade and the hierarchy-building process runs on a scheduled interval.

    We recommend enhancing this process to significantly reduce the delay. Improving the speed at which managerial hierarchy updates are applied would provide a better user experience, especially for time-sensitive reporting, permissions, and workflow dependencies that rely on accurate manager relationships.

    Requested Improvement:
    Optimize or redesign the hierarchy update process to enable near real-time or… more

    2 votes

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12. Request for Daily Average Call Data (Weekdays Only) in Analytics Report

    After downloading the 3-month call data from Analytics for a call queue group, the report currently only provides the overall average number of calls for the entire 3-month period. However, I’d like to review the average number of calls per day, specifically for weekdays (Monday–Friday).

    Could you please help update or provide a revised report that includes:

    The average calls per weekday, and

    (If possible) a daily breakdown excluding weekends.

    3 votes

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13. Removing "Workspace" from RC app

    It is not possible for an individual user to completely remove the "Workspace" feature tab from the RingCentral app interface. The tabs shown in the main navigation bar are a core part of the app's design and functionality, and there is no direct setting to hide or disable the "Workspace" tab itself.

    3 votes

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14. RingCentral Mobile App SMS Icon Should Be Added Back

    BeeTexting is for the company phone numbers text messages. RingCentral App SMS icon should be used for the direct phone numbers SMS. Just like what the customer has in the RingCentral desktop/web app.

    5 votes

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15. Emergency Setup for Outages

    Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.

    19 votes

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16. RingeCentral mobile version

    We prefer the RingCentral Mobile App Version 24.3 for our organization. We like the size of the mobile version and the HUD and setup of the mobile version. We use this version app with our headsets and we do not use desktop phones. Thank you.

    1 vote

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17. make an auto caller when we would upload a (.csv) file and my number would call automatically the numbers that are in the file

    Make an auto caller when we upload a (.csv) file, and my number would call automatically the numbers that are in the file

    1 vote

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18. increase ringtone volume for poly phones

    I would like to increase the volume on the Poly phones beyond the current maximum level.

    1 vote

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19. Route IVR Menu Key Press to Company Greeting

    Feature Request: Route IVR Menu Key Press to Company Greeting
    Summary

    Enable IVR menu key press options to route directly to the Company Greeting.

    Current Behavior

    IVR Menu key press actions can only be routed to:

    An extension

    Voicemail of an extension

    An external number

    Dialed-by-name directory

    Currently, there is no option to route a key press to the Company Greeting.

    Requested Enhancement

    Add “Company Greeting” as a selectable routing destination for IVR menu key press actions.

    1 vote

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20. Enable Key Press "0" Assignment for Direct User Extension Calls

    Feature Request Summary:
    Requesting the ability to assign a specific user, extension, or location to handle key press "0" when a caller dials a user extension directly (i.e., not routed via a Call Queue, IVR Menu, or Operator Extension).

    Current Behavior:
    At present, key press 0 routing is only configurable for the following:

    Call Queues

    IVR Menus

    Operator Extensions

    When a caller dials a user extension directly and presses 0 (such as from within the user's voicemail greeting), the system defaults to sending the call to a predefined location or the main site operator. This behavior cannot be customized per user.

    Requested Enhancement:
    Add a setting under User Extension > Call Handling & Voicemail or similar section that allows:

    Custom assignment of where key press "0" should route.

    Options to forward to: another user, extension, external number, or voicemail.

    Use Case / Justification:
    Users may want to redirect callers who press 0 to their assistants, team members, or department queues.

    Improves call handling flexibility and customer experience.

    Aligns with existing behavior in Call Queues and IVRs, offering more consistency and control at the user level.

    Reduces misrouted calls and enhances responsiveness during absences or when calls need escalation.

    Feature Request Summary:
    Requesting the ability to assign a specific user, extension, or location to handle key press "0" when a caller dials a user extension directly (i.e., not routed via a Call Queue, IVR Menu, or Operator Extension).

    Current Behavior:
    At present, key press 0 routing is only configurable for the following:

    Call Queues

    IVR Menus

    Operator Extensions

    When a caller dials a user extension directly and presses 0 (such as from within the user's voicemail greeting), the system defaults to sending the call to a predefined location or the main site operator. This behavior cannot be customized per… more

    9 votes

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