12972 results found
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Do not push app updates before repo updated
With nearly every new release to the RC Phone app, the app begins prompting users to update before the new version has been deployed to the RingCentral download repository. Users are reporting the app has an update but administrators don't have an MSI/EXE to deploy to devices.How about waiting until the repository has the new version before prompting users? Would save administrators some headache. I constantly have to tell them to ignore it or I reach out to RC support to get a download link for the new version.Repository:https://support.ringcentral.com/download.html
9 votes -
Ability to restrict On-Demand call recording in MVP
Hello,The On-Demand call recording is a great capability however it lacks the ability to restrict access to who has it. In it's current state it's an 'all' or 'noone' method. Having the ability to give this to call users would limit risk to companies on who they allow to record calls.
9 votes -
RingCentral Classic Had a Much Better Interface
Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible.In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new RingCentral app), tasks made better use of screen real estate (further explained below), and tasks could be more easily sorted, categorized, and viewed. Team conversations were more digestible when scrolling.Regarding the small task window that appears when creating, editing, or replaying to tasks: The window in which you can type is smaller than ever making it nearly…
9 votesWe're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools… -
Admin option to move faxes, messages, and files to another employee upon termination
When an employee leaves the company, it would be very helpful to have the option as the admin to copy all the faxes, messages, and files to another employee that would be taking over the role until the position is filed.
9 votes -
The ability to re-order Custom IVR answering rules
You can edit call forwarding options at a user level, by dragging and dropping them around. However on the phone system itself you cannot re-order custom IVR answering rules.We are a new customer, and currently there are no bank holiday rules in there. If we added these they would conflict with other rule timings. In order for this to work we have been advised we would need to delete all our live rules, put the bank holiday rule in and then re-add all the rest.We should be able to drag and drop these rules around without the need for deleting…
9 votes -
The Ability to disable a specific feature on the Admin Portal
The Ability to disable a specific feature on the Admin Portal
9 votes -
Enable the downloading of Failed Outbound Faxes
Right now, there is no download feature for failed outbound faxes. The download feature was there before (not now). Please add the feature back as it is very useful for us.
9 votes -
After Hours On-Call Rotation - Rotate Queue by week
We have a group of staff that rotate on-call duties after hours. In the past they would setup IVR to allow customers to contact on-call in an emergency and that would ring to a message only extension. Then, we added everyone's cell to the notifications. Assign the RC contact to our phones, and assign a loud ringtone to be notified when someone had left a VM after hours, then they call them back. I am trying to assemble a solution that would allow them to use their personal cell phones and I'd be able to create call queues in rotating…
9 votes -
Add an interrupt message when a call is placed on hold
It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue
9 votes -
Custom Ringtones/Notifications for RingCentral Desktop
Many of the included ringtones are not attention grabbing or dont really sound like a phone. The ringcentral phone app for desktop (phone icon) has this feature, I think it should also be added to the RingCentral app (R icon) which is supposed to be more feature rich.
9 votes -
Give callers the option to press x to escape from queue.
Hi,The only feature I have found lacking in RC is that there is no option to give callers the ability to escape from a queue by pressing a key on their handset. For example “if you’d prefer not to wait, press 1 to leave a message” which diverts the call to voicemail.Second example “if you’d prefer not to hold, press 0 to receive a callback” which diverts the call to an automated attendant where they are prompted to confirm their callback number (or enter a new one if they don’t want to use the caller Id of the number they…
9 votes -
Customize caller ID list (visible from dial pad)
Rather than just being able to determine if a user can or cannot change their caller ID from the MVP dial pad, it would be advantageous if the user could change their called ID from an administrator-specified set of numbers, rather than just all company and CC numbers in the dropdown. That way users can displays the company-appropriate outbound caller ID when make outbound calls, but at the same time, do not have access to caller IDs they "should not" be using.The attached screenshot is from my MVP test account and only shows three options, but in my corporate acccount,…
9 votes -
Ability to select what user's can see as an outbound caller ID on their RC application
This is to prevent users to select other phone numbers as their outbound caller ID's.
9 votes -
Call Queue Direct Number for Users in Queue
There should be a template created for call queues where members added to a call queue automatically get the Outbound Caller ID on their profile to be the number for the call queue. This would be useful for bigger institutions that utilize many call queues and constantly have to go into each user's settings to change their outbound to reflect the call queues number. Right now, Ring Central only has the template that applies the users direct number; however, the members of the call queues direct number is not usually the call queue number but a temporary number.
9 votes -
Bulk user download with meeting provider included.
It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.
9 votes -
Hide Incoming caller Id to call queue calls.
Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.
9 votes -
Yealink T4xU button templates and configuration
Add an interface to allow button templates and customizing phone settings. There is already a provisioning tools setup since anytime you add someone to the HUD it adds a speed dial/monitor button to the Yealink phones.
9 votes -
Add VoCoVo Support: Log Outbound Calls for VoCoVo Devices
Hi,This request is being logged in relation to Case #15473439.We have discovered that user extensions that are assigned and used by a 3rd party telephony device VoCoVo are not showing any outbound calls in the call logs or RC analytics.We have been advised that this is because VoCoVo is not officially supported by RingCentral.Please can you support this and specifically address the issue above?
9 votes -
Migrate data from one account to another.
Some customers have multiple accounts within RingCentral, and it would be very helpful to have an option to migrate all data from one account to another for seamless transition.
9 votes -
Contact Search - Include Details
In the old Ring Central Phone app when you searched in the contacts app the search included all fields, including company name. The new app does not do this.Might be worth while to expand the search range to include all details.
9 votes
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