Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

10653 results found

  1. Once a parked call is not picked up by in the park location after several minutes. Calls should be routed back to the park group instead of routing back to the user

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  2. I would like the ability to create a task and then either copy or reassign to a different team/conversation.

    7 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
  3. The method of using the mobile app and the desktop app in conjunction with the web login both worked, but the method is way too involved for the Users.

    7 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?
  4. I think it would be vary helpful to be able to dock the HUD list somewhere on your screen.

    7 votes
    How important is this to you?
  5. Customer wants voicemail to text to improve the system in recognizing the words of the callers for better accuracy.

    7 votes
    How important is this to you?
  6. Currently to adjust who gets calls first you can only move one extension to the bottom at a time. Allow multiple extensions to be selected and dragged at the same time. Good for when your call center is in zones and moving zones all at once instead of individuals.

    7 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
  7. It would be helpful if there was a alert button to get the attention of the team. A doorbell sound or something to let the team know to look at the chat.

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  8. Our company has no office; everyone works from their homes. Every day the RingCentral app asks for an emergency location. We have one mailing address and that's what I put in, but the next day it asks again. Being that everyone works from their homes, no one would use RingCentral to make an emergency call -- they would use their cellphone. Thus, we should be able to turn off the software's constant badgering to set a location. I was told by support that it is currently not possible.

    7 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
  9. Feature Request : changing the address on the home page of the admin portal
    Details : there is no option to change the address of the account on the home page located at the right hand side
    Significance of the feature : able to change the address on the home page screen of the admin portal
    Current behavior : not able to change the address
    Brand : bt cloud phone

    7 votes
    How important is this to you?
  10. As a customer service representative, it can be challenging to manage a high volume of calls while ensuring that each inquiry is addressed promptly and efficiently. One potential solution to this issue is the ability to receive calls through call queues while already on a call. Unfortunately, this is currently only available for direct calls and not for those routed through call queues.The inclusion of a toggle option within the call queue settings would allow users to receive incoming calls while already on an active call. The toggle could be aptly named "Allow Users to Accept Calls While on Another…

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  11. Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service seems to only work with English. As we have both English and Spanish-speaking clients, we get voicemails in both languages (on rare occasions a client will switch languages mid-sentence. Spanglish?)It would be nice if the voicemail transcript system would accommodate other languages commonly spoken (here in the USA) and auto-detect the language spoken.

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  12. Many of our call que members cover inbound company calls in which it's not their primary company function on their softphones but uninstall the mobile app because it rings both, so this feature would allow them to cover call ques and still receive peer to peer calls or direct calls when moving around in the company

    7 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
  13. We have a few sites who have asked if incoming calls can be placed on a park line after x amount of rings. This will help them better manage incoming calls and will help decrease the number of voicemails that are left.

    7 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?
  14. Update method for the authentication logging in to RingCentral Account, include receiving authentication codes via SMS for accounts without SSO Login

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  15. Limited extensions should be allowed as forwarding number/ring group to user extensions. It should be available on the list when clicking Add coworker.

    7 votes
    How important is this to you?
  16. I am no longer able to include my personal business email address in text messages (they are not sent). Apparently this is due to a new policy that does not permit sms messages to be used to send links to lead generating websites. But the only "lead generation" on my website is a "contact us" page with a fillable form and a link to a hubspot scheduler to schedule a consultation.Now, when I tell somebody to email me documents, any message with my email address (name@domain.com) will not be sent.I'm not sending them a link to my webpage…

    7 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  17. We have been told it is not within the system parameters for my phone app to "know" that someone else in the office has answered a phone call, thereby creating a HUGE Missed Call list in my App. I would like to suggest adding a feature to allow us to delete my entire Missed Call History at one time, like it is possible to delete All Call History. Please put a "more" options button on the Missed Calls tab, as is on the All Calls tab. Without this we would have to delete the Missed Calls one by one by…

    7 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
  18. I am trying to see if when I change my Teams status to do not disturb, Ring Central can also put me in Do not Disturb

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  19. When checking voicemail you have the ability to initiate a return phonecall, send a Ring Central Message and delete the voicemail. You can also do other options but not create a SMS Text message. The "Message" window is misleading and scammy because it doesn't initiate instant communication, rather, it's a marketing tool for the user to sell ringcentral to someone who doesn't have it already. It appears that there is no way to send a voicemail from the SMS screen without 4 additional clicks. If the voicemail dialogue is open, in addition to sending a call back , the user…

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  20. Option To Undo The Action For Deleted User

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  • Don't see your idea?