9341 results found
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Reduce prompt played to 1 time in general IVR setting before its transferred to an extension
Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful
15 votes -
Detailed Call Log; please add the ability to select multiple extensions.
Detailed Call Log; please add the ability to select multiple extensions. This would aid in the use of call logs. It give admins the option to look at groups and user at the same time.
15 votes -
Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)
Currently functionality is limited to either receiving faxes via email notification attachment OR have them print physically by using a custom rule workaround to apply unconditional forwarding. We would like to have our business critical faxes in both physical printed form and digital dissemination at the time they are received.
15 votes -
3-way call enhancements (show and remove participants)
3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
15 votes -
Call queue texting
1) when will there be a desktop app interface for Call Queues? (not web)2) when will texting be enabled for Call Queues?
15 votes -
RingCentral Desktop App - Multiple Chat Windows
We are looking to be able to have multiple chat windows open at the same time in the right hand pane of the RingCentral desktop app. If this is something that is not possible, are you able to introduce a message pop out feature?
15 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As of Q1 2024, you are now able to pop out messages!
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Data Retention Policy Verbiage Update
When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, it goes to a non-existent link so the product feedback is 'please improve the text' for this feature, there is no indication that the retention policy STARTS from the time of entry.
15 votes -
Hide a user or call queue from Directory
Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
15 votes -
Extended waiting time while in queue
Extended waiting time while in queue
15 votes -
Remove ability for user to delete a recording of their own
As an owner, I would not want my salespeople to have the ability to delete a call. Especially, if they are rude to a customer. A user should not be allowed to delete a recording.
15 votes -
Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates
We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these all set using User Settings Templates, so we would have a template for each type of user and all of their permissions would be set with a single application of the template. Alternatively there could be some type of group concept that could be set set using Active Directory/LDAP groups, or these could be used to…
15 votes -
Text Message log
It will be useful to have the ability to print a text message log
15 votes -
Admins need to be able to disable auto-answer
This is possible in Engage but not in standard platform per support. I have numerous issues with agents walking away from their desks leaving auto-answer on and cannot disable the option as an admin nor see who is violating my request to keep AA toggled off. Not sure if anyone else is bothered by this, but it should certainly be a feature that as an admin you can allow/disallow for individual users in RC PHONE app.
15 votes -
Quick Access to Change Password \ Change PIN Options
Currently the process for a user to change their Avaya password and/or PIN is tedious. It is 8 clicks within the web portal to complete and the Change PIN option is buried inside Change Password, which is misleading for users until familiar with the process. I would like to propose "Change Password" and "Change PIN" be quick access options in the portal when you click your account name or be links in the Resources pane on the right when you first log in.
15 votes -
update call logs filter
I would like to add a feature request for Ring Central reporting to have some way to generate a report of all Emergency Calls. e.g. 911
15 votes -
Caller ID on Internal Transfers
When one employee transfers a call to another, we cant see the called ID info. The callers info should appear on the transfer also.
15 votes -
Automatically sort teams within folders so teams with recent messages at the top.
Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the list.'Auto-Sort' should be able to be enabled on a folder-by-folder basis.This behaviour was available in Ring Central Classic but was removed (for unknown reasons) from the new Ring Central app.
15 votes -
See Pending Callers in Queue
Admin would like to provide the ability for members of a call queue to view pending calls to that queue. Users who are members of queues are unable to see calls pending in their queue while on a queue call.
15 votes -
Lock down domains associated with our Company & Reporting on it
Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.
15 votes -
Show Status in Dial pad
When I am searching for another user in the Dial pad it currently just brings them up and all i can do is click the name to call. It would be nice if we could see the status, so if the person is already on the phone or offline we know before initiating a call with them.
15 votes
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