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10696 results found

  1. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    Customer requests call forwarding from User extension to an External number. If no answer, they should be able to leave a voicemail to their RingCentral Voicemailbox.

    18 votes
    1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. Fax forwarding from ring central to external app or number

    Customer wanted to have option to fax forwarding from ring central to external app or number.

    18 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. API for external contacts

    Many Enterprise organizations could benefit from the option to automatically import and update external contacts.

    18 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather tha...

    ...n the ones provided.. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather than the ones provided. In addition, when we create new statuses, these statuses disappear each time we log out of the RC application. This is a slight inconvenience as we have to re-enter the statuses each time we log back into the RC app. Note: Please do not merge this with Idea: CUSTCOM-I-308, as it is showing a status of Implemented even though it has not been implemented.

    18 votes
    Under Review  ·  0 comments  ·  Admin →
    How important is this to you?

  5. View/Access SMS of all other user extension using admin portal

    I am submitting feature request on behalf of my customer. He wanted to be able to view and access the all SMS of all other users using admin portal since he is the super admin. Super admin should have the access to all the features and settings using admin portal.

    18 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Allow for custom Dial by Name greeting.

    We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Presence on Limited Extension

    cx is asking for an option to set up presence on limited extensions

    18 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable

    On the Call Queue settings under "Call Handling & Members > Wait Settings" there is a drop down for "When members are available, but no members answer, or all members are busy or unavailable".But the only option showing in the drop down is "Wait". Can you please add further options such as "Voicemail" or "Extension" ?Currently when all team members are busy and click Ignore, the call will just re-ring on all members phones again. This is especially an issue for small teams.

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    18 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Support the new Yealink WH66 DECT Headset series

    Yealink has a new series of DECT headsets, with a LCD screen control interface, great microphone noise processing technology, and overall an amazing product. They are designed for mobile+softphone. https://www.yealink.com/product/headset-wh66Unfortunately, Ringcentral only supports Jabra/Poly headsets. I much prefer this product over what Jabra / Poly are producing. Given Ringcentral already supports many Yealink products, I would encourage you to include this headset, it's a winner.Lawrence

    18 votes
    Under Review  ·  4 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  11. SMS CNAM

    It would be better if the SMS also has a CNAM as what the customer requested

    18 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  12. Allow to send more than 200 pages per fax transaction via eFax

    Should be able to send faxes more than 200 pages using the efax system

    18 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Monitoring RC Chat Messages for Human Resources and Security

    Hello as an RC Admin for my Org I have been approached about Monitoring RC Chat Messages for Human Resources and Security. We would like the capability to see what is being said over chat from all users within our organization (in real time). I have called RC Tech Support and they assured me this is not a current feature so I would like to suggest this as one.

    18 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email

    Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.

    18 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. add calendar, tasks, notes, files to left task bar (like in classic app at bottom left)

    calendar and task views control everything we do and need to be able to view "all events" which we color-code

    18 votes
    Planned  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  16. ability to silence calls coming from queue

    getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or in person with a client and the phone just doesn't stop ringing. It is extremely unprofessional in appearance.

    18 votes
    Under Review  ·  4 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  17. Call queue texting

    1) when will there be a desktop app interface for Call Queues? (not web)2) when will texting be enabled for Call Queues?

    18 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Allow Ring My Phone to be turned on/off by user with presence monitoring

    Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.

    18 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. vCard

    On my iPhone, I am able to essentially add myself and all of my info as a contact and can text that to others. Please add this virtual business card feature to the RingCentral app so we can text folks all of our information. Thank you.

    18 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. display company name instead of phone number when using sms

    Since we can't currently display the company main number when texting out - defaults to operator number - it would be great to have the company name, instead of the phone number, display when we text out to clients.

    18 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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