12358 results found
-
sound reminder that a call is on hold
wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
21 votes -
Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page
Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…
21 votes -
Show user status in contacts list
Ability to see user status in all web/desktop views would be a timesaver.
21 votes -
Key Templates for Poly VVX450
Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.
21 votes -
Enable Multiple Group Managers
At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier
21 votes -
Create a new user field to represent geographical location ("Country" or "Region")
PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit.SUGGESTION: The new field could be named “Region” or “Location”. This should be a filter option in “User List” and an option for User settings templates also.
21 votes -
Allow Admins to Log in as any User
In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.
21 votes -
Text messages scrambling/getting jumbled - Fix
Texts are often scrambled when received through ring central. For example, someone will send a longer, singular, text message. It will then be received as multiple texts that are out of order. Makes it really difficult to read the message.
21 votes -
Option to Customize App's Button while on a call
The customer would like to have the option to change the default buttons while on an active call. Currently, they have Mute, DialPad, Audio, Add, Video and More.
21 votes -
Forward calls from user extension to company main number
Wanna be able to forward all the calls from a user extension with a Digital line to Company's main number
21 votes -
Mitel Do Not Disturb presence
Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.
21 votes -
Allow admins only to still use a password when all other users has enforced SSO.
Allow admins only to still use a password when all other users has enforced SSO.
20 votes -
Bulk license transfer for Cost Center
Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk
20 votes -
RingCentral AI Integration with Zoho CRM
RingCentral recently introduced AI-driven transcription and summarization capabilities, providing sales agents with concise call summaries, transcriptions, and actionable items derived from recorded calls. To enhance productivity and data accuracy, we request a direct integration allowing these AI-generated summaries and action points from RingCentral to seamlessly sync with Zoho CRM.
Requested Features:
Automatic transfer of AI-generated call summaries and transcriptions from RingCentral to Zoho CRM.
Associating call summaries, transcriptions, and action items directly with the respective lead or contact records in Zoho CRM.
Real-time or scheduled sync options to ensure timely availability of call data within Zoho CRM.
20 votes -
Configure Avaya J179 for more than 3-way conference calling.
This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.
Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.
20 votes -
Feature Request: Restrict User Login to RingCentral Mobile App
Problem:
Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.Current Behavior:
Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
There is no administrative control to restrict access based on user roles, device types, or IP addresses.Desired Behavior:
Introduce a feature within the Admin Portal that…20 votes -
mobile number
Ability to port and provision global mobile numbers
20 votes -
Viewing failed fax attachments
Being able to view attachment to a failed fax
20 votes -
Set a Background Image on the Desk Phones through Admin Portal
Need to have an option on the Admin Portal to upload a custom image for desk phone background rather than setting it up manually through actual phone settings or phone web interface.
20 votes -
Automatically block calls if marked as spam
Add an option to automatically block calls if marked as spam
20 votes
- Don't see your idea?