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  1. Our company works with fairly large files (5-30 pages long) that must be sent to different organizations exclusively by fax. We understand that the organizations that must receive these files also serve other companies in the country so our faxes may just be hitting busy lines when we send them. Currently, the fax messages say that the transmission of the fax failed but there is no indication of how it failed. The support article for fax failures only says to check for file size, if there are special characters in the file name and to review network and firewall settings.…

    16 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  2. Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue

    16 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. An alert for Call Queue Voicemails in RingCentral App would be beneficial for users and help productivity. Perhaps something similar to the HUD that shows the queues that the employee is part of and access to listen to the message though RC App. Having the ability to track who listened to the message would be an added benefit.

    16 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. it will be beneficial to RingCentral Canada customers to receive receive verification code (short code) via text messages

    16 votes

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    Under Review  ·  5 comments  ·  Other  ·  Admin →
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  5. We are having an issue where the wrong caller ID is displayed when we transfer calls. When you transfer a call, if you press the speed dial on your phone, it will display the user's extension for the person receiving the transfer instead of the caller’s phone number. It is very confusing when we answer the phone expecting it was an internal call only to find an external caller. It appears that this was corrected for some other phone manufacturers, https://ideas.ringcentral.com/ideas/ENTCOM-I-48. Can you please correct it on the Mitel phones? We are using the Mitel 6940 phones.

    16 votes

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    Under Review  ·  2 comments  ·  Hardware  ·  Admin →
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  6. My organization finds it bizarre that this option is disabled (possibly to allow cohabitation with RingCentral Phone apps on Windows devices)We're looking at a mass roll out of RingCentral MVP app to all users, coupled with removing outdated versions of RingCentral Phone among other systemic problems. In doing so, we're preparing for that mass amount of end user negative experiences with losing click to dial functionality within Windows PCs.That functionality is set and driven from the option Use RingCentral for click to dial and fax within RingCentral MVP. This is currently a per-user setting that is defaulted to OFF. With…

    16 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.

    16 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings.

    We would like to have a way of assigning the trainings to our team members and also be able to track if these trainings were completed.
    Since we will be giving a certain time period to complete them. As of rigth now, we are unable to assign them or see someone's progress on them.

    16 votes

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  9. Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.

    16 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).

    16 votes

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  11. Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a call they have to press the green button and then have to press one before they are able to speak to the person. This slows the process of us being able to take an emergency call.

    16 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  12. I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App.rc phone msi file

    16 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. Following the enhancements to the admin portal, adding a new call handling rule, there is no 'Save' button when configuring a rule to forward to an external number.The number has to be manually typed in and clients are unsure how to save the number to progress through the workflow. When you click on the number you have added, this will allow you to progress - but it's causing confusion - adding a save in to the screen in the attached screenshot would be a huge help!

    16 votes

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  14. Please add three selections to be made in the Call Queue display settings. Currently, only two selections can be made. We need the display settings to include three options for all incoming calls: Queue name, Caller ID, and Called ID name.

    16 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. I like that we can have our phone ring for pickup groups that we are monitoring but would like this to be something that isn't an all or nothing option. I have user extensions on my phone for speed dial purposes that I do not need to have ring when on my phone when they receive a call. Allowing us to pick specific monitored users to ring would be very helpful.

    16 votes

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    1 comment  ·  Other  ·  Admin →
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  16. Request:
    Every participant in a group or group should have the following options:
    - All members of the group or call queue should be visible to every participant in the app
    - In addition, the registration status ("accepting queue calls" active or inactive") should be visible to every participant

    16 votes

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    0 comments  ·  Other  ·  Admin →
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  17. On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.

    16 votes

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    1 comment  ·  Other  ·  Admin →
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  18. Call back when free after busy (CCBS / CCNR)Common feature in Europe

    16 votes

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    0 comments  ·  Other  ·  Admin →
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  19. Currently at your support website, the limitation of your fax pages we should be able to send is up to 200. I've tested this multiple times, but it always fails to send despite not exceeding the size limit. I've contacted support about this but they're recommendation is to break the faxes by batch making it 100 pages per fax. A feature which allows us to send faxes with more than 100 pages on it per fax will be greatly appreciated.

    16 votes

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    0 comments  ·  Application  ·  Admin →
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  20. When you have the desktop App and the Plug-In parallel working and you have a call/conference started on the desktop App, the presence status on the Plug-In does not change - (much more you somebody can call you - you know: no consistent busy management as we know - other topic).

    16 votes

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    1 comment  ·  Application  ·  Admin →
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