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11247 results found

  1. Call queue texting

    1) when will there be a desktop app interface for Call Queues? (not web)2) when will texting be enabled for Call Queues?

    19 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Manage Meetings from within RC App without linking to Calendar

    It would be helpful to be able to manage meetings after they've been created from within the RC App. Once created there's no way to get back to them to change or cancel. There's also no way to see a list of upcoming meetings in the App.It can be done in the RC Meetings App but not the Unified RC Desktop App. Since the RC Desktop App is supposed to be the consolidated place to do everything I would think this should be added to it, especially if the separate apps are going to be phased out next year.

    19 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Add Page count on fax when generating a report from REPORT>CALL LOG

    I need to know how to generate a report of all faxes our company has sent that included page counts. I have generated a report under Reports/Call Log/ and changing Type of Call to Fax but page counts are not included in this. Can we add this detail when generating a report?

    19 votes
    Under Review  ·  1 comment  ·  Fax  ·  Admin →
    How important is this to you?

  4. Multifactor Authentication through Microsoft, Google, Duo, Yubikey

    Cyber threats are at an all time high in 2021 and it is important to protect our accounts properly. Most breaches come from email attacks so it makes no sense why Ring Central does not support MFA through apps like Microsoft Authenticator, Google Authenticator, Duo, or Yubikey. Like text messaging MFA is outdated and insecure, emails will get to the same point. It is important that our accounts are secure and MFA through the apps is one the most basic ways.

    19 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  5. Call Handling- forward calls to another Ext and ring to a mobile/desktop app for another user

    In Call handling, you should be able to forward your phone to another users ext, and have it ring to that persons mobile/desktop app. Currently it only rings to a physical phone.

    19 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Alert when available

    Create an option in RC app to alert you when a user becomes available.

    19 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Enable replying to the tasks

    I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it. First I was not able to sort my teams in folders, which is now solved, and thank you for that, secondly, there is a character limit on the tasks, please remove the limit, I can't reply to the tasks. Tasks should be visible all the time, minimal clicks and scrolls should be required to reach anywhere. Keep it simple like before. Don't complicate things. PLEASE!Just…

    19 votes
    Implemented  ·  14 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. caller id and number called on inbound calls

    Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this optionCalled number doesn't work at all at the moment

    19 votes
    3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see.

  9. drag and drop attachments to new ring central app

    it is easier to attach files to faxes this way

    19 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  10. Remove/Edit the Header on the Fax page

    Remove / Edit the Field in the Header according to our requirements. Like in attachment i don't want user name to be display as from field , it should show company name instead.

    19 votes
    Under Review  ·  6 comments  ·  Fax  ·  Admin →
    How important is this to you?

  11. Create Download List for Message-Only Extensions

    Admins need the ability to download a list of message only extensions that includes their "Message Only Extension Details." This is available under User List but not available under Message-Only Extensions.

    19 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Bring back the Silence Incoming Calls Toggle on the Mobile app for ALL users.

    Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the device. However, after recent updates the extensions role must have permissions (User Settings > Messages & Notifications OR Call Handling/Forwarding) allowed in order for this setting to appear. It seems that oftentimes this feature is still toggled on by default when a user first downloads and signs into the mobile app. An admin has to update…

    19 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

    We have found that the best and quickest way to manage all your VMs is with the desktop app. You can quickly see which are hangups and just delete them. You can then use the voice to text feature to quickly scan the message to determine if it needs to be handled or can be deleted. We are finding that VMs left in a Call Queue, however, are often overlooked because they do not appear in the RingCentral desktop app unless the user logs out of the app and then logs in AS the call queue user. Most don't do…

    19 votes
    Under Review  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  14. Live notification via Webhooks of Individual Call Queue Member Status Change

    Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation.However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will get no notification.We would need to get the status for all 3. This impacts all our dashboards and real time presence widgets.

    19 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Add fillable line in Fax menu for person's name to auto-populate in Cover Page

    So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. Thank you

    19 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  16. MVP Desk Phone License With No DID

    Currently, if a user needs a standard MVP license and uses a desk phone, they MUST have a DID assigned. There are many use cases where you may want to assign a desk phone to a user without using a number from the inventory. This is currently causing a lot of problems in my organization.I've heard it was previously possible to assign a desk phone without using a DID. I'd like to bring that feature back.

    19 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Desktop App Specific Permissions

    I would like to have the ability to remove certain permissions for some users in the desktop app only. For example, there are some users we want to be able to use the meetings/RCV feature for online meetings, but not be able to call or text from the app. I would also like to remove access to fax, Apps, Messages, Workspace (tasks, calendar, etc.) as there are some features that we use other platforms for and do not want available to our users.

    19 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Backup and Restore Point for Admin Portal setup data.

    We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.

    19 votes
    2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately.

  19. Enable Group SMS/MMS Support for Phone Numbers Using Sinch

    Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.

    18 votes
    New  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Combine User List and User Device Export

    When you export the User List from Users > Download User List, in Column Q, it tells you if the user has a Softphone or Desk phone assigned to them. When you go to Phone System > Phones & Devices > User Phones > Edit Device Configuration > Download Template, it gives you a list of the Desk phones assigned to each user with their Serial Numbers. It would be nice to combine this information in each report to one report so that an Admin would be able to know which device type, phone number, and Serial Number (if applicable)…

    18 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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