13285 results found
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Call Queue Manager Access to Call Logs Exclusive to Call Queue Members
Why is it useful?
- This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordings.Who would benefit from it?
- More efficient for managers to have segregated call logs specific to call queue members.How should it work?
- Add a Permission for Custom User Role
- Call Queue Manager Access Management: Access Call Logs of Call Queue Members22 votes -
Give users ability to use the company main fax line number as their Fax caller ID.
Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main company fax line and not see employees direct lines.
22 votes -
Increase amount of members for simultaneous forwarding in a call queue.
Customer would like to have the option to route calls simultaneously to more than 10 members on the call queue.
22 votes -
Call Queue - Disable Email Notification when User is Added to a queue
Everytime a User is added to a Call Queue, they get an email about being added to that queue. This is really annoying to my users, as we're using API's to move users in and out of Queues all day.If there was a setting at the User level to prevent getting this notification, or better yet, at the queue level to prevent notifications that would be great.
22 votes -
The caller ID should be longer then 15 characters.
The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names. Other carries do allow for longer caller ID names to be displayed. Is there a limitation with the Ringcentral application or system?
22 votes -
Disable prompt to press 1 when receive call on external phone number
Is it possible to disable the prompt to press 1 when receiving call on our extermal phone number when the call is coming from call que?
22 votes -
Allow call loop
Callers should have the option to be able to route through a IVR and press 0 to then be routed to an call queue. If the agents don't pick up in a certain time then the call gets sent back to the IVR where the caller can then press 0 and be sent back into the call queue.When callers dial a company number, that call is sent to an auto-receptionist, they are then routed through a custom rule to the ring group, if an operator doesn't answer the call within 25 seconds then the call is routed back to auto-receptionist.…
22 votes -
Transfer out of Voicemail
Allow callers to press 0, * or # and be transferred to another phone number when the caller reaches your voicemail greeting. Voicemail owners would prefer giving callers a choice on whether to leave a voicemail message, or transfer to another person like an operator, individual or ringing group. Allow within a users voicemail setting to configure the 0, *, or # destination when a caller reaches an individual voicemail box.
22 votes -
Force Logout User from RC App
-This is useful for admins to forcibly logout users from their shared app/extension-Some Clients have their users(floating agents) share extension logins and would definitely help to log-off users who forgot to sign out from their respective apps
22 votes -
Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority
It would be useful if we were allowed to forward non-emergency informational numbers, like 211 and 311, to their respective 10 digit alternates for our area. Currently these are reserved extensions in the same way 911 is, we get the error as detailed here when trying to configure this: https://support.ringcentral.com/article/4455.html - I'd also checked with RC support who confirmed it is not possible to connect them up in this way.Currently if 211 or 311 is dialed from our account, it returns an "Invalid extension" response. It would be helpful if we could quick-dial these numbers, in my locality they are…
22 votes -
Add condition to custom call handling: internal vs. external calls
Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring for a client.
22 votes -
When All Members Are Unavailable Routing Options
As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
22 votes -
Allow administrators to administer Glip teams
Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen
22 votes -
Code snippet is narrow, needs to expand to width of window
It's nearly impossible to read a code snippet at the moment. Basically the options are to copy the entire thing to a local text editor or download. Please make it easier to view in the app
22 votes -
Call transcription to text
Transcribing calls to text (like is currently done for voicemails) would be a useful feature in RingCentral. It could likely be paired with CRM systems to have a record of what was discussed on calls.
22 votes -
Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page
Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…
22 votes -
Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web
The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able to select "All" sites and then deselect sites they know to have no inactive users. Customers with a large amount of sites would greatly benefit from this filter option rather than having to manually select sites individually.
22 votes -
Option to disconnect one party in a conference call
We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
22 votes -
Enable Multiple Group Managers
At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier
22 votes -
Allow Admins to Log in as any User
In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.
22 votes
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