9341 results found
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Allow the RingCentral App desktop and mobile app to function with Ring Groups
Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scenario (hunt/blast group). The only application besides a physical phone that works with Ring Groups is "RC PHONE", which is being sunsetted. We need to offer our workforce more options (mobile app) than just the outdated RC Phone app. Either add this functionality or expand the capabilities of call queues (on standard licensing) to offer the current Ring Group…
15 votes -
Voicemail setting should show up in desktop app when Voicemail Setting is selected in the Role
Desktop App > Settings > Phone > Voicemail ONLY shows up in the desktop app when Notifications is checked under User Settings in the assigned Role. It would make more sense for this to show up when Voicemail Settings is checked, as we have Notifications disabled on our standard role. This is a much more convenient way for users to edit their voicemail than having to log into the service portal.
15 votes -
Consistently list Emergency Response Locations in User Download
The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent.We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also see Company address (ERL) where the user has an actual PERL.We need this report to be able to reconcil telephone locations and to assure complaince with Ray Baum's Act. Can the addresses shown be consistent and actually represent the user's current PERL or effective ERL address?
15 votes -
Ability to Select Primary & Secondary Licenses from Licenses & Inventory
In our account we have 2 types of licenses due to an agreement made during implementation on pricing of these two licenses. While the license itself is the exact same (MVP) the cost is different and therefore broken down into MVP and MVP. I would like the ability, as the Admin, to select which license to assign to which extension. The MVP^ licenses are meant for emergency lines while the MVP is designated for End Users. When auditing my account, I notice that Users and Emergency Lines are mixed between both MVP and MVP. Currently my only workaround…
15 votes -
sound reminder that a call is on hold
wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
15 votes -
Shared Fax on different credentials
I would like to have feature of sharing to company fax access to all users.
15 votes -
Enable CNAM for Australia
He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option
15 votes -
Key Templates for Poly VVX450
Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.
15 votes -
Provide the ability to get history of hardphone online/offline status
Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
15 votes -
Add ability for call queues to be added to call monitoring groups
Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).
15 votes -
DND Timer for Lunch
Would be nice to have a way to set DND at a user level in the Ring Central app.For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.
15 votes -
Ability to run reports using Filter in License and Reports
When you go to License and Reports there is an option to use a Filter. When you select that option for filtering, and you run a report for a specific cost center, the report contains all cost centers. (We are a cost center centric customer). There needs to be the ability to only run reports per the filter criteria.
15 votes -
Add Person to multiple Call Que in once
Hey,at the moment if you want to add a person to a CQ you have to go manually into the CQ and add the user.I would suggest to do it the otherway around.go into the user-profile and add the user to all selected CQ'sit saves a lot of time when you need to add 1 person to 30+ CQ'sThanks
15 votes -
Please add personalize able texting templates, so we could quickly respond to clients when we are already on the line with another client.
I would love to be able to send a text from a template. It is useful when I am introducing myself to new clients. It would also be helpful to be able to hit a button when you have a call waiting to let them know you saw their call and will touch base with them when you become available. Modern cell phones an even smart watches have this option. Even the Bluetooth option on my car has an option to auto respond to texts. I believe this would be a valuable tool for agencies. We currently have a different…
15 votes -
display queue name for internal numbers in RC app missed call history
Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would be helpful to have all call history views be the same across all devices.
15 votes -
Voicebox should be deactivatable
In some organizations there is the corporate rules, that on voicemail should be used. In this case there should be an option to deactivate the voicebox.
15 votes -
Add the ability to include Limited Extensions in Call Queue groups.
currently only User lines can be added a member of a call queue. please add the ability to add Limited Extensions to a call queue.
15 votes -
Missed call should show on extensions that does not answer call in ring group or call queue
when calls are not answered by an extension on a ring group or call queue should show as missed call.
14 votes -
mobile number
Ability to port and provision global mobile numbers
14 votes -
Dialpad should be accessible on the HUD screen.
Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.
while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.
allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.
14 votes
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