12649 results found
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Decouple "International Calling" and "Domestic Calls" in Custom Roles
Decouple "International Calling" and "Domestic Calls" in Custom Roles
10 votes -
Able to send/receive faxes as RTF or TXT
We need to be able to send/receive faxes as RTF or TXT. We noticed everything going out or incoming is formatted as PDF. We use the Smarsh API (provided by RC) for tracking certain faxes. Smarsh's system is unable to transition/OCR the PDFs that come/go through RingCentral fax.
Do we have an option to change the formatting of the attachments?12 votes -
the ability to receive email notifications for Shared SMS.
customer wants to receive email notifications for Shared SMS
18 votes -
All messages and SMS to an IVR Menu be forwarded to a user
All messages and SMS to an IVR Menu be forwarded to a user.
I need all messages and SMS for a number assigned to an IVR menu to go to an employee10 votes -
Enable Merge calls when Deskphone Pairing is enabled
Enable Merge calls when Deskphone Pairing is enabled
The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.
61 votes -
Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings
The Problem: Currently, admins cannot restrict users to using only Call Queue numbers as their outbound ID. We have specific teams (Sales, Support) that must present the Call Queue number when calling out so that customers return the call to the correct department.
The Solution: Please add an option under the Caller ID Restriction settings to allow/enforce "Call Queue" numbers as the Outbound Caller ID.
Impact:
Better Customer Experience: Customers calling back will reach the team, not a specific agent who might be offline.
Compliance: Ensures agents aren't accidentally displaying direct lines or the wrong main company number.
25 votes -
Presence Keys to function as selectable outbound line identities rather than direct dial targets.
Currently, Presence Keys 6 and 7 are configured as “Key Type” assigned to extensions 2010 and 3220. When pressed, the system performs a call to those extensions. The customer is requesting the ability to change this behavior so that pressing a Presence Key does not dial the assigned extension, but instead uses that extension as the outbound “Primary Line” or caller ID for outbound calls.
Desired functionality example:
Press Key 6 → place outbound call using extension 2010 as the outbound line/caller ID, without calling extension 2010 directly.
Press Key 7 → place outbound call using extension 3220 as the…10 votes -
Enable AI transcription on Desk phone
Have AI do notes when in call using physical desk phones
289 votes -
disable the SMS opt out box
when I go to compose a new text on the desktop app or on the mobile version- it automatically checks the box for "add an opt out message" we want it to be unchecked as the automatic setting or default
we don't send marketing or mass text messages so we don't want it to look like it's coming from a computer or like it was automated when it is not.
45 votes -
MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.
We’ve identified that MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan. Enabling this feature as soon as possible would be greatly appreciated, as it is important for ongoing operations.
Could you please assist with checking and enabling MMS for the Shared Inbox at your earliest convenience?
17 votes -
Support Native SIP Registration for Poly X52 + TC10 in BYOD / Poly Mode
We would like to request support for native SIP registration and softphone functionality for the Poly X52 room solution paired with the Poly TC10 controller while operating in Poly/BYOD mode.
11 votes -
Add Device for BYOC Numbers
This request is to allow adding/assigning device to user with BYOC number. We are trying to proviosion some user with SCIM Entra. The only way to do it is to have unnasigned extension with assigned device which is not currently possible.
10 votes -
Disallow callers from setting Voicemail to Private
Disallow callers from setting Voicemail to Private
35 votes -
When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call
When our receptionists takes a call and cold transfer it to call queue, the call shows up on the team members phone as coming from the receptionist, not the original caller. Would be easier for our team if it showed the Caller ID of the original caller.
77 votes -
Enhanced Audio Management: Option to Mute or Lower Call Waiting Alerts During Active Calls
Features that allow granular control over call waiting notifications. Currently, the loud audio alert for incoming calls makes it difficult for their team to focus on active client conversations.
Ability to either silence or lower the volume of the call waiting tone on specific direct lines without disabling the feature entirely. This would allow the main reception line to maintain full alerts while providing a better acoustic experience for staff on direct lines.
15 votes -
Ability to send fax trough the recipients email instead of their fax number.
Would like to have a feature wherein we can send faxes directly to the recipient's email address instead of their fax numbers.
8 votes -
Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder
Users require an option within the RingCentral app settings to permanently disable or hide the informational pop-up box regarding SMS opt-out language compliance. Currently, when users click into the message field, a large black informational box appears explaining the "reply to STOP" checkbox feature.
While the reminder ensures carrier compliance, users who send frequent text messages find it highly disruptive and inefficient to manually click elsewhere on the screen to clear the pop-up every time they attempt to type. Introducing a "Do not show this again" checkbox on the pop-up or a toggle in the application settings would preserve the…
8 votes -
Email Summary Notes Header
Email notifications should be addressed to the user who received the call, not the firstborn Super Admin name, even if the call came from the main number, to avoid confusion.
7 votes -
Missed call notification on Announcement only extension
Customer setup: The customer has configured a Call Queue and has established call routing to an announcement-only extension when the 'When maximum waiting time is reached, send caller to' threshold is reached for calls entering the call queue.
Request: The customer has requested a new feature to enable missed call notification configuration for announcement-only extensions. This would allow missed call notifications to be triggered when a call is routed to an announcement-only extension.
9 votes -
Compliance Risk: Users Bypassing API via RingCentral FAX UI
As a healthcare organization using RC Fax via API integration as part of a controlled and compliant workflow, our users are still able to send faxes directly from the desktop application, which bypasses our approved API process and creates compliance and audit risk. We are requesting the capability to disable or restrict faxing from the RingCentral client (desktop/app UI), on the account level, while fully preserving fax functionality through our established API integration, so that all outbound fax traffic is enforced through our governed system. Being a compliance related issue, this request is urgent for us. REF: Support Case 31813110
6 votes
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