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10970 results found

  1. Bulk license transfer for Cost Center

    Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk

    15 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Use Company Main Number as caller ID for texting from all extension for all users.

    The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.

    30 votes
    New  ·  7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Background Noise/Audio Issue Alert Sent to Super Admins

    Admins don't always have time to listen to every single users' calls to determine if there were issues with background noise, poor audio quality, headset issues, etc. We would like the option to set up an alert that would notify a designated list of recipients if call quality falls below a certain threshold. It should include the details of the call, who the user is, and ideally what the problem of the call was (loud background noise, high jitter, etc).

    12 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  4. SMS Signature

    Ability have a signature at the end of every SMS so there is no need to type it in manually.

    72 votes
    New  ·  21 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Call Queue Groups in a Fixed Order

    Call Queues should have the ability to ring groups of users in a fixed order.

    For instance, a call comes in for a Call Queue. I'd like the two office coordinators to be offered the call then if unanswered the call is offered to the two assistant directors then if unanswered it offers the call to the director.

    This can be done by using multiple Call Queues but then it makes it a nightmare to manage the voicemail greetings, schedule, managers, voicemail recipient's on multiple Call Queues when in the proposed scenario it would just be one place to adjust…

    16 votes
    New  ·  5 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Manual Opt-Out option for SMS in the RingCentral app

    RingCentral should provide the capability to manually opt out a number directly within the RingCentral app’s text tab and settings upon verbal request from clients or customers. This functionality would greatly enhance convenience for business owners and their customers by enabling them to efficiently and promptly process opt-out requests.

    13 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Call Display visible when calls are transferred from Reception

    Currently when a call is transferred to an agent from Reception you are not able to see the call display number, you can only see "Main Admin". It would be helpful for the person who is receiving the call to be able to see who is calling.

    21 votes
    New  ·  2 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Ability to download bulk users on SMS campaign

    To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign

    25 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Hotdesk in Germany

    At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is…

    22 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  10. Streaming Music / Message on Hold

    Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.

    80 votes
    Under Review  ·  17 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  11. Schedule Closed

    In RingEX, I would like to create a schedule where the office would be closed on certain holidays, so the system will play the correct voicemail.

    9 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. Ability to set different greeting each day in the call queue

    Ability to set different greeting each day in the call queue

    8 votes
    New  ·  4 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  13. RingCentral SMS integration with HubSpot to include photo-only messages.

    Currently, text messages that contain only photos are not logged into HubSpot. It would be beneficial if these messages could be logged, and ideally, the content of the screenshots could be integrated and displayed within HubSpot directly from RingCentral SMS.

    Business Impact:

    • Ensures all customer communications, including image-based messages, are fully tracked in HubSpot.

    • Provides a complete interaction history for agents and account managers.

    • Reduces the risk of missing important visual information shared by customers.

    8 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Ability to dial out while there is an incoming call

    Ability to dial out while there is an incoming call, after the latest update the ability to dial out while there is an incoming call is no longer available. You need to ignore the call first to be able to dial out which is inconvenient for customers that has a call queue and receiving a lot of calls.

    90 votes
    Under Review  ·  20 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. RC App print to fax plug-in for multiple attachments

    Print to fax directly from the browser or other application using RC App print to fax plug-in

    When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)

    When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
    In ther words, only 1 attachment is allowed at a time.

    Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in

    11 votes
    New  ·  5 comments  ·  Fax  ·  Admin →
    How important is this to you?

  16. Messaging Administration - Relocate the Manage Admins function to the Web

    Messaging Administration - is currently only accessible from the RingEX thick-client application. Secondly, the Manage Super Admins is also restricted to access from the RingEX thick-client application.

    The simple suggestion is to move these functions to the standard Web Admin portal.

    9 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Show Toll-free minute usage in Service Web

    The request is to have the toll-free minutes portrayed in a way similar to how Global Minutes are, i.e. "you have used x minutes out of a total of y." This would enable customer to view their current usage so that there are not overages.

    65 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    48 votes
    New  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Custom Buttons in RingEX Client

    It should be possible to add buttons with your own functions. For example, it would be possible to store a website to open internal documentation, instructions, etc. directly.

    9 votes
    New  ·  2 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  20. AI notes for Conference calls

    When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on

    19 votes
    Planned  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?
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