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10332 results found

  1. Please Remove the New "Send New Text" Pop-Up Window and Revert to the Old Format

    I'd love to see the new "Send New Text" pop-up window reverted back to the old format where you could see any prior text history when sending a new text. The new popup window has a constricting feel, especially when texting someone there's prior history with that you can't see in the same way as you used to when clicking the "Send New Text" button

    14 votes
    Implemented  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Search functionality to find number in TCR Campaigns

    We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process

    21 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  3. Block the ability to transfer calls from one site to another site

    It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.

    This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.

    24 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Allow non super admins to edit presence settings on there phone

    I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.

    this would let a user se the blf to a certain spot on there phone such as expansion pack

    12 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  5. Allow to send faxes to non T38 transmission

    Allow sending fax using G.711u.

    At the moment, RingCentral only supports T.38 for faxing.

    There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.

    12 votes
    New  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  6. Two-way Call Recording Announcement

    Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.

    11 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    12 votes
    New  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Feature Add: Being able to receive codes from Verification short codes

    We need to receive verification codes from a short code, and apparently, this feature is not yet available with the newest release.

    41 votes
    New  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Remove keyword "CANCEL" from automatic OPT-OUT for SMS

    I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"

    21 votes
    0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    Thank you for this feedback!


    As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.

  10. Modify template for activation emails

    Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.

    This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.

    6 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Having the document attached to the confirmation email will make it easier for the Legal Assistants, Paralegals, and Attorneys to identify which case that fax belongs to.

    164 votes
    Under Review  ·  10 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Use Company Main Number as caller ID for texting from all extension for all users.

    The caller ID for the main company number is shown by default for any text messages sent from any individual extensions. The idea is similar to having caller ID show as the main company number rather than the individual extension.

    10 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Time widget in chat

    We always chat with collegues from different time zones and raising questions like:
    - "Is it comfortable for you to have a meeting at 7:00PM EST/08:00AM GMT-6/15:00 (your city/country/etc)"

    I would like to have a button in the message window (right to the text format/file attache/emojis/gif/audio-video message).
    On click:
    - Open a window to type or select date-time from timepicker
    - Click "OK"
    - Add something like: {datetime:2025-05-02T12:30:13UTC} in the message
    - Show it for all users in theris timezone

    I see message:
    - "Would you like to meet at 05 May 19:00 EST?" (my timezone)
    Person sees:
    - "Would…

    9 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  14. AI follow-up emails in RingSense CX

    "Follow-Up" option in RingSense is missing Ringsense. This feature is only available for RingSense for Sales and not for RingSense for RingCX. Customer would like to request this as a feature they can use.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Disable Overall AI Assistant

    Few of the customers are requesting to disable overall AI assistant.

    16 votes
    New  ·  4 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  16. SMS Text Templates

    I would like to be able to order the template texts alphabetically or what ever so that I can find them in a logical order. ie - all texts pertaining to Reminders, or Paperwork Due, etc. - I like and use the templates every day. I used to have a text file on the side of my RC that I would cut and paste into RC. So great addition!

    17 votes
    New  ·  6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    Poly devices (VVX-250) used to be able to set a call-forward to a short extension number using the TUI.

    This function no longer works, meaning call-forwards must now be set using the full extension - i.e. site-code + short-extension.

    We were informed by support this stopped working because RingCentral discovered a 'bug' and by fixing the bug, it prevents call-forwards using short extension on poly handsets.

    This is causing a headache for our customers, some who only ever use the short extension to dial/transfer to each other and set call-forwards.

    Now when setting call-forward, they must enter the site code…

    22 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  18. Add AI Notes to the API

    Need to be able to get the RingCentral AI notes via the API when initiating a call via an integrated app

    11 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  19. Group > Call Queues > Overflow Group - Ring Simultaneously

    Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

    Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

    Thank You

    23 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. Ability to set desk phone admin password through admin portal.

    Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.

    34 votes
    New  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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