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9897 results found

  1. Feature Request – SMS / Campaign History Activity Tracker

    I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.

    The feature would include the following functionality:

    A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.

    Clear indicators of when and by whom the changes were made (optional…

    10 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. HUD List Vertical Format vs Horizontal Format option

    Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    35 votes
    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  3. IVR Wait

    Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    20 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  4. Creating a new text

    Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…

    9 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  5. Disable Call recording announcement

    I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
    it would be nice if there is an option for us to opt out to the automatic call recording announcement

    43 votes
    New  ·  5 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  6. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.

    10 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  7. Longer ring time for deskphone/softphone

    Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    21 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  8. Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    Ability to turn off ads or promotional content from the email voicemail notifications or other notifications

    8 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  9. Multiple recipient for faxes and SMS

    The caller wanting to make sure multiple users can receive faxes and SMS.

    154 votes
    Under Review  ·  19 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Call Queue Wait Settings - wait time

    several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    40 votes
    New  ·  2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  11. Disable Overall AI Assistant

    Few of the customers are requesting to disable overall AI assistant.

    11 votes
    New  ·  3 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  12. Emergency Setup for Outages

    Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.

    10 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  13. Disable Cross-Site Access Management by Default

    The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.

    We would like to disable the feature by default or at least allow clients to opt-out of this feature.

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. Show entire SMS history when creating a new SMS like it used to

    On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.

    6 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Access to AI content

    A feature for super admin users to access the AI content of other user extensions

    9 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. DND on Polycom VVX311

    A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.

    11 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  17. Improve Recording Playback Audio Quality From Service Web

    Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.

    Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.

    Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)

    Media URL https://media.ringcentral.com

    12 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Option for the user to choose the password set on their deskphone

    Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned

    23 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  19. Show True Caller ID vs BLF String

    Mitel phones, such as the 6940W, should show the proper caller ID of presence synced users vs a BLF string. Currently, the call history on these devices show a BLF string, which is confusing to customers. The ask is to have the proper caller ID for the user show during the call at all times and in the call history at all times.

    10 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  20. Would like to have an option to just end the call if no one answers

    Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.

    12 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?
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