13251 results found
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SMS Default Outbound Number & Message Indicators
SMS Default Outbound Number & Message Indicators
Requested Features:Default Outbound Number: Allow users to set their Primary/Direct number as their default sending ID for new text messages.
Inbound Line Indicators: Add visual badges and filter tabs to the inbox so users can see which number received a text (Primary vs. Company) without opening it.
Key Requirements
Default Outbound Line: Add a setting in user preferences to select a default "From" number when drafting a new SMS, with the option to manually switch numbers if needed.Inbox Badges: Display a label (e.g., [Primary] or [Company]) directly on each message item…
10 votes -
the ability to receive email notifications for Shared SMS.
customer wants to receive email notifications for Shared SMS
30 votes -
Option to display original callers name on AI transcription during transferred call.
Currently, when a call is transferred, the AI notes are showing the whole phone call as the original employee. Customer would like to show the original caller/client's name when call is being transferred during AI transcription
129 votes -
How to import global Fax contacts?
We just went live with RingEX, and are looking to start using it to replace our current e-fax solution. We have a couple thousand fax contacts in our current global address list for clinics, hospitals, providers offices, labs, etc, that we need all users to have access to.... how can we import these into a global list in Faxfinder? I haven't been able to find an obvious way to do so in the admin portal.... I did see the shared external contacts section where I could import, but looking at the template provided, I see no way to specify a…
10 votes -
Dynamic Email-to-Fax Cover Page Selection by Sender Email Domain
Business Need & Context
Multi-entity accounts (such as shared legal practices, parent/subsidiary companies, or agencies) often share a single outbound fax number across different operating brands. Currently, RingCentral Email-to-Fax ([number]@rcfax.com) determines the cover page based strictly on static user extension settings rather than the sender's email domain or alias.Proposed Functionality
Add an automated routing/rule engine for Email-to-Fax that dynamically selects and attaches the appropriate Cover Page Template based on the sender's domain (e.g., @pacificlibertylaw.com vs @edenlawgroup.com).Key Requirements
Domain-Based Mapping Rules: Ability to map specific email domains to predefined account-level Fax Cover Page templates.
Shared Outbound Number Compatibility: Maintain…
10 votes -
Hold Music for Internal Transfer
We would like to set a recording as the Main Line hold music. We would also like to set a different recording for when a team member places someone on hold, and then one different recording when the call is being transferred internally.
9 votes -
Manage timer when agent refuse call in call queue with Simultaneous call routing option to receive again call notification
Manage timer when agent refuse call in call queue with Simultaneous call routing option to receive again call notification
If an agent refuse the call, the next call notification will arrive after 5 seconds.
We want to manage this timer to let agent not available during first notification to answer later (10s, 20s, 30s or 1 min later)9 votes -
Filter invalid CNAM characters to avoid dropping calls from non-compliant carriers
RC should filter any unapproved characters from CNAM before beginning to route the call.
After much research, we have a customer who had an apostrophe in their CNAM (because it's part of their name, and their carrier did not disallow it) The result within RC is that the call comes in, gets to an IVR, they enter any option, or even default to a fall-back route, but THEN the call is dropped due to the invalid character.
RC began taking the call but then failed later in the process, making it seem the customer was hung up on.
If RC…
11 votes -
Allow unauthenticated guest users to select 'Join without audio' in WebRTC browser join screen without forcing microphone permissions.
Currently, when a guest user attempts to join a RingCentral Video meeting via a web browser without signing into an account, they are prompted to allow browser microphone access before they can proceed. If microphone access is denied or unavailable, the guest is unable to enter the meeting screen. In contrast, users who are signed into a RingCentral account are presented with a "Join without audio" option directly on the preview screen, allowing them to enter the meeting as a view-only participant without triggering device permission prompts.
7 votes -
Increase Personal Contacts Limit Beyond 10,000
We are requesting an increase to the hard limit of 10,000 personal contacts per user extension. As our business grows, our client, vendor, and partner directory has expanded beyond this threshold. Because personal contacts cannot be organized into sub-groups or custom sets under "Shared External Contacts," individual users rely heavily on Personal Contacts to build custom groups for batch messaging and multi-recipient faxing. The current 10,000 cap creates a bottleneck for outbound communication and contact organization.
Business Impact / Pain Points:
Interrupted Outbound Operations: Once the 10,000 limit is reached, users cannot save new leads, client numbers, or fax recipients…10 votes -
Allow admins only to still use a password when all other users has enforced SSO.
Allow admins only to still use a password when all other users has enforced SSO.
23 votes -
Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing
WHAT: We are requesting a native Interactive Call Flow Timeline & Simulator within the Admin Portal. Instead of just configuring rules in text-based menus, administrators need a visual tool to simulate and verify routing based on specific timeframes.
WHY: Managing inbound call flows in RingCentral can be challenging due to overlapping rules such as business hours, after-hours forwarding, holiday schedules, call queue settings, and custom user rules. Currently, administrators lack a centralized view of how these rules interact, making it difficult to determine call routing outcomes, troubleshoot issues, and prevent configuration errors that may result in missed calls.
(Key Features…
16 votes -
Dedicated Fax From Number
Super admins should be able to select a specific outbound caller/Fax ID that shows up for users when they send faxes or make calls
11 votes -
Option to instantly transfer callers to extension set up when no key is pressed in IVR (eliminate dead air/delay)
Currently, when a caller does not press any key during an IVR prompt (following the Repeat the menuif there is no action settings), there is a prolonged delay/dead air of 4 to 5 seconds before the system triggers the default "no action" routing step. This pause leads callers to assume the line has disconnected, resulting in unnecessary call drops. We need the IVR to route the call to the mailbox extension right away or to whichever extension is set to for that settings
7 votes -
Maximum concurrent call announcement settings
Add a setting for call queues to have Maximum concurrent call. apart from maximum calls per agent, please add where customer scan toggle what they hear while on a call and another call comes in to the call queue.
8 votes -
Call back call queue feature
Exact behavior:
A customer calls into a queue and requests a callback.
When an agent receives the callback and connects with the customer, the agent transfers that customer to a secondary queue (e.g., Emergency).
If the customer requests a second callback while waiting in that new queue, RingCentral treats the transferring agent/queue as the "caller." As a result, the secondary callback rings internally to your team member instead of the external customer.
Because the external callback is never actually completed to the customer, RSI records it as an unfulfilled callback, causing the reporting discrepancy you are seeing.Expected behavior:
A…
7 votes -
Call Queue Display Settings
To have the ability to apply a specific Display Settings for a single or multiple user extensions.
16 votes -
Support Skin Tone Selection for Smiley Face Emojis
Currently, RingCentral allows users to change the skin tone for gesture and human emojis (e.g., 👍, 👏, 👋). However, standard smiley faces (e.g., 😊, 😂, 🤔) remain strictly yellow. While this aligns with traditional emoji standards, some users feel that the lack of diversity options for the face-based emojis limits full personal expression and inclusivity during daily communication.
To match the inclusive experience found on platforms like iOS/iPhone (where certain human-like face emojis can be modified), RingCentral should expand skin tone customization to include face-based emojis.
13 votes -
Add flexibility to opt-out Super Admins from Service Status notifications
By default, the Super Admin role is automatically included in all system-critical and maintenance communications for account security. We would love to add the flexibility to honor the Admin Portal notification toggles for these users. This would allow Super Admins to keep their full administrative privileges intact while choosing to opt-out of operational or outage emails to keep their inboxes organized.
12 votes -
Option to Enable "Missed Call" Notifications for Queue Agents When Calls Overflow to an External Number
RingCentral Product / Feature Area: RingCentral MVP – Call Queues & Analytics
Business Problem & Pain Point:
Currently, when a Call Queue reaches its Maximum Wait Time or Queue Capacity (Full), callers are automatically routed to an external overflow number (e.g., an answering service, mobile phone, or secondary partner line).However, because RingCentral processes this transfer as an "Overflow / Redirected" event rather than an "Abandoned / Missed" event:
Queue agents receive no missed call notifications in their RingCentral App or desk phones.
Managers lack real-time visibility into which agents missed the ring attempt prior to the overflow triggering.
Team…
9 votes
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