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10983 results found

  1. The Super Admin hypothetically named Jane Doe blocks a number of an ex-boyfriend. Now the ex-boyfriend cannot contact the company, or anyone within the company, because Jane Doe blocked it. There needs to be a Global, company-wide block list that is not tied to a Super Admin account. Please find a solution to this issue, because if a number is blocked by the Super Admin, it will not reach another extension, even when that extension has added the number as a Trusted number, which QUOTE "Specify trusted numbers which should never be blocked under any circumstance" Obviously that above statement…

    8 votes
    New  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
  2. They’re requesting the option to update the contact phone number on the fax cover page so it shows their fax number instead. She mentioned that when she handled it, she used to upload a custom cover page, but now that someone else manages it, they rely on the default system cover page since the new user isn’t familiar with custom uploads. They also attempted to use a dummy phone number, but that could create future issues with account access. The best solution would be to have a dedicated field where they can set the phone number displayed on the fax…

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?
  3. Hello how can i give a user the ability to report on a group with out making them a super admin, I need to allow a user to report on a specific call queue

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
  4. Allow SMS Outbound Caller ID Change
    to have the options to toggle between numbers

    77 votes
    7 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  5. Although we have a feature available to change the caller ID per phone and features, it would be better if we also have an option in the Admin Portal where internal calls will not be limited to one caller ID only but with option to select any phone numbers on the account (user ext, main number, IVR assigned number and call queue number).

    3 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?
  6. The SMS feature for a call queue is currently limited to one extension only. We would like to request an increase in the number of recipients that can be assigned as "SMS Recipients" for a call queue

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  7. I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.

    The feature would include the following functionality:

    A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.

    Clear indicators of when and by whom the changes were made (optional…

    10 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
  8. As an admin we have the ability to allow or disallow file transfers in the Messaging area.
    This option can be found in the Application by going to Settings/Administration/Messaging
    Then drill down to Integrations Settings/Manage File Sharing
    Manage file sharing
    Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
    The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…

    15 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  9. Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.

    4 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
  10. I would like to upload a custom hold music in the call queue so when customers are on hold they hear our custom announcements.

    2 votes
    New  ·  1 comment  ·  IVR and call handling  ·  Admin →
    How important is this to you?
  11. Way to view additional guest information—such as their name or contact details—on the RC app when a message is received. Currently, we’re only able to see the guest’s phone number, but it would be incredibly helpful operationally if we could also pull their reservation number, email address, and name through the API.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
  12. Add the ability to share images with external numbers directly by clicking on the image in the RingCentral app, without requiring a download.

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  13. The customer would like to have an option to turn off the ringing of Call Queue Pick Up members' devices for incoming calls and instead just show a flashing light on their devices if there's an incoming call on the call queue that they are monitoring.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
  14. Problem:
    Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.

    Current Behavior:

    Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
    There is no administrative control to restrict access based on user roles, device types, or IP addresses.

    Desired Behavior:
    Introduce a feature within the Admin Portal that…

    16 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Feature Title:

    Call Disposition Tagging & AI-Based Call Categorization


    Summary:

    Customer is requesting the ability to track and categorize calls more efficiently within their estimate queue. Specifically, they want a way to tag calls with predefined dispositions or use AI to automatically classify calls based on content.


    Requested Functionality:

    1. Manual Call Disposition Feature:
    • Allow agents to select a call disposition after each call.
    • Suggested disposition labels:

      • Bookable Lead
      • Not a Lead
      • Callback Later
      • Spam / Wrong Number
    1. AI-Powered Call Classification (Optional):
    • Use RingCentral AI to automatically analyze call recordings or transcripts.
    • AI should suggest or assign a disposition based on…
    4 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  16. Enable Support for Toll-Free to Toll-Free Calls on the RingCentral Platform

    📋 Current Behavior:
    At present, calls originating from a toll-free number to another toll-free number are not supported on the RingCentral platform. When a customer attempts this type of call, it fails without completing.

    ⚠️ Issue Description:
    Customers using RingCentral toll-free numbers for outbound communications are unable to reach other businesses or endpoints that are also using toll-free numbers. This behavior is causing confusion and disruptions in communication, particularly for businesses whose clients or partners also rely heavily on toll-free lines.

    🎯 Requested Behavior:
    Allow toll-free numbers provisioned through…

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  17. The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  18. Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    22 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?
  19. We are a school, and the AI notes and AI features are creating legal issues with the educational services we provide. We need to disable the AI notes and features from our account and have an option to remove the AI transcription buttons in the RC app.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
  20. We would like to remove the access on selected users to be able to create a group messaging team on message tab on RC app

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
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