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  1. As an admin we have the ability to allow or disallow file transfers in the Messaging area.
    This option can be found in the Application by going to Settings/Administration/Messaging
    Then drill down to Integrations Settings/Manage File Sharing
    Manage file sharing
    Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
    The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…

    15 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  2. Call Queue – Allow Standard Users assigned as call queue managers to add or remove other managers within the queue.

    4 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. I would like to upload a custom hold music in the call queue so when customers are on hold they hear our custom announcements.

    2 votes

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    New  ·  1 comment  ·  IVR and call handling  ·  Admin →
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  4. Way to view additional guest information—such as their name or contact details—on the RC app when a message is received. Currently, we’re only able to see the guest’s phone number, but it would be incredibly helpful operationally if we could also pull their reservation number, email address, and name through the API.

    4 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Add the ability to share images with external numbers directly by clicking on the image in the RingCentral app, without requiring a download.

    2 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  6. The customer would like to have an option to turn off the ringing of Call Queue Pick Up members' devices for incoming calls and instead just show a flashing light on their devices if there's an incoming call on the call queue that they are monitoring.

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  7. Allow SMS Outbound Caller ID Change
    to have the options to toggle between numbers

    75 votes

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    6 comments  ·  SMS/Text  ·  Admin →
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  8. Problem:
    Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.

    Current Behavior:

    Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
    There is no administrative control to restrict access based on user roles, device types, or IP addresses.

    Desired Behavior:
    Introduce a feature within the Admin Portal that…

    16 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Feature Title:

    Call Disposition Tagging & AI-Based Call Categorization


    Summary:

    Customer is requesting the ability to track and categorize calls more efficiently within their estimate queue. Specifically, they want a way to tag calls with predefined dispositions or use AI to automatically classify calls based on content.


    Requested Functionality:

    1. Manual Call Disposition Feature:
    • Allow agents to select a call disposition after each call.
    • Suggested disposition labels:

      • Bookable Lead
      • Not a Lead
      • Callback Later
      • Spam / Wrong Number
    1. AI-Powered Call Classification (Optional):
    • Use RingCentral AI to automatically analyze call recordings or transcripts.
    • AI should suggest or assign a disposition based on…
    4 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. Enable Support for Toll-Free to Toll-Free Calls on the RingCentral Platform

    📋 Current Behavior:
    At present, calls originating from a toll-free number to another toll-free number are not supported on the RingCentral platform. When a customer attempts this type of call, it fails without completing.

    ⚠️ Issue Description:
    Customers using RingCentral toll-free numbers for outbound communications are unable to reach other businesses or endpoints that are also using toll-free numbers. This behavior is causing confusion and disruptions in communication, particularly for businesses whose clients or partners also rely heavily on toll-free lines.

    🎯 Requested Behavior:
    Allow toll-free numbers provisioned through…

    5 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  11. The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.

    8 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    22 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  13. We are a school, and the AI notes and AI features are creating legal issues with the educational services we provide. We need to disable the AI notes and features from our account and have an option to remove the AI transcription buttons in the RC app.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. We would like to remove the access on selected users to be able to create a group messaging team on message tab on RC app

    3 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  15. The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX

    7 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Summary:
    Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.

    Problem:
    Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.

    Proposed Enhancement:
    Automatically store the full conference chat transcript in the RingEX chat history of all participants.
    Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
    Ensure it respects data retention policies and user permissions.

    Value:
    Provides…

    3 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  17. Summary:
    Currently, the RingEX audio conference chat only supports plain text. We request enabling file and image sharing to improve real-time collaboration during calls.

    Problem:
    Users can't share documents, screenshots, or media during a conference, forcing them to use external tools and disrupting the workflow.

    Proposed Enhancement:
    Allow upload of files (PDF, DOCX, PPTX, JPG, PNG, etc.) in the conference chat.
    Include preview support and secure download links.
    Apply admin controls for file types, size limits, and retention.

    Value:
    Enhances collaboration without leaving the RingEX platform.
    Ideal for remote teams, training, IT support, and sales.
    Aligns with industry standards (Zoom,…

    3 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  18. We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier

    6 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. Quickly adjust today’s opening/closing times via a simple dial-in code, improving flexibility for businesses with variable schedules.

    Problem: Current system does not allow same-day adjustments to working hours; must follow preset schedule or use Web Interface.

    Proposed Solution: Add a quick “on/off” toggle for working hours, effective today only.

    Example Use Cases:

    • Receptionist arrives early → activate working hours immediately.

      • Receptionist closes early/late → switch to after-hours mode manually.

    Implementation Suggestion: Enable toggle via dial-in code from any authorised extension, not just through the Web Interface.

    Benefit: Greater operational flexibility and alignment with real-world, variable schedules.

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. Current Feature Description:
    Currently, when dialing an extension, pressing the # key routes the call directly to that extension's voicemail. However, this command does not apply to Call Queues.

    Feature Request Description:
    Request to modify the current system behavior to allow the # sign command to route calls directly to the voicemail of the individual users within a Call Queue when dialed.

    Use Case / Business Need:
    In many instances, users in a Call Queue might prefer that calls routed to the queue can be directed to the voicemail of specific users within the queue using the # key. This…

    9 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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