11486 results found
-
Delete task from the Main window only.
For example, I create a task, it's displayed in the main window and appears in the tasks on the right. If I want to delete it in the main window so it doesn't get in the way, I press 3 and there's a "delete task" option. But then the task is also deleted from the task list.
Is it possible to add an option in the three dots, besides "delete task" "delete task notification"?
3 votes -
Presence
Allow AIR extenstion to be added on user's presence
3 votes -
SMS Read Receipt
Read receipt helps agents monitor the status of their messages to clients.
Most importantly, it:
Encourages timely replies: Knowing the sender can see when they've read a message may prompt faster responses.
Enables follow-ups: If something is read but unanswered, it signals when it’s appropriate to follow up.
10 votes -
Block the ability to transfer calls from one site to another site
It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.
This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.
25 votes -
Automatic Call Transfer Post-Answer Without User Intervention
We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.
Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.
This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call…
4 votes -
SMS - Access granting for managers to team members SMS messages
Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.
14 votes -
schedule
Schedule messages.
This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.8 votes -
Search functionality to find number in TCR Campaigns
We recently had an issue whre users had to take numbers out of campaigns and add them back in. Sth would like the ability to search for affected numbers to speed up the process
21 votes -
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
Ability to turn off ads or promotional content from the email voicemail notifications or other notifications
14 votes -
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER
MERGE MISSED CALL NOTIFICATIONS FROM THE SAME NUMBER, INSTEAD OF DISPLAYING THEM INDIVIDUALLY IN THE CALL HISTORY
7 votes -
Remove keyword "CANCEL" from automatic OPT-OUT for SMS
I have advised my clients that when they want to cancel their appointment for my business to send a text message containing the word "CANCEL" to my company number. Instead of me receiving just the SMS those customers ending up on the OPTED-OUT numbers, now I have no way of sending SMS to them. Please remove this keyword "Cancel" from automatically going to opted out number, my keyword for opting out of SMS is "STOP"
25 votesThank you for this feedback!
As a workaround while this is being reviewed, instead of asking customers to respond with the word Cancel, you could ask to respond with 1 to Accept and 2 to Cancel.
-
Option to Disable Account Validation
At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.
8 votes -
SMS Forwarding to an email
Ability to forward an Incoming SMS from one phone number to an email.
9 votes -
multiple sms recipients for call ques
please add multiple recipients for sms call ques. currently there's only an option to add only 1 recipient to sms call que.
5 votes -
Prevent transcription of Credit Card numbers
Prevent transcription of Credit Card numbers within RingCentral App. We have a KIOSK at our campground facility and on occasion the will have to accept a credit card number over the phone. Ideally we would like the call transcribed but no Credit Card numbers.
4 votes -
Add AI Notes to the API
Need to be able to get the RingCentral AI notes via the API when initiating a call via an integrated app
15 votes -
Show entire SMS history when creating a new SMS like it used to
On the RingCentral desktop app, you used to be able to see the full SMS history when you went to create a new SMS text. Now when you create a new SMS text message, you don't see the history. It was super helpful to have the history there any time you created a new SMS message. The new functionality is not great for awareness of the most recent text message.
15 votes -
Custom Rules order priority
I would like to see a feature where the ordering of Custom Rules determines their priority in matching to inbound calls.
Here is my use case:
I have a custom rule on a site's Auto Receptionist to send calls to an answering service during the lunch hour.I also have a custom rule for Holidays set on the same Auto Receptionist.
Naturally, the lunch schedule happens every day (including holidays) so this creates a conflict. Currently I have to exclude the lunch hour from the Holiday rule to have no conflicts. This however will have calls during the lunch hour…
2 votes -
Enable DND Sync for the Yealink Phone Model Yealink T54w
Enable DND Sync for the Yealink Phone Model Yealink T54w to Sync with RC app
3 votes -
Muliticast paging should be a default setting or simple option to enable
Partners and/or knowledgeable customers should be able to make changes in bulk for handsets. This can be limited to specific features that include multicast paging. RC wants to charge $$$ to update this feature (and others) that is a bulk update or multicast paging options should be enabled automatically. It is not unreasonable for customer to expect paging to all phone and/or overhead/external horns that exceed 25 devices. Schools and large organizations need this feature for emergencies and to meet requirements safety requirements for their employees or students.
7 votes
- Don't see your idea?