12971 results found
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Delayed Ringing Option
In CallRevu, there is feature called "delayed ringing".
This will allow a primary group of users receives the incoming call immediately.
If none of them answers within a configured delay (for example, 10 or 15 seconds), a specific secondary user begins ringing as well.Depending on the configuration, the primary users may continue ringing while the secondary user is added, or the call may move entirely to the secondary user.
We want this kind of set up please.
4 votes -
Block External Calls to DL/DID feature for selected users only
Block External Calls to DL/DID feature for selected users only
9 votes -
Manage call recording using a user group instead of a queue or individual extension
We would like to create user groups and assign users to those groups for whom we want call recording enabled. For example, you have 15 people from accounting, and we want to record all 15 staff members' calls, inbound and outbound. This requires it to be sent individually to record that extension. We would like to be able to create a user group that will allow us to add a user to that group, and they will automatically be included with those recording settings.
10 votes -
Make DND, Call Forwarding, and Spam Blocker Settings Independent for External Numbers in Ring Groups
Description / Idea:
Currently, when external numbers are included in a ring group (Ring Settings), any DND, call forwarding, or spam blocker rules applied to those external numbers can unintentionally affect the behavior of the other internal extensions in the same ring group.Proposed Improvement:
Allow DND, call forwarding, and spam blocker settings applied to external numbers to only affect the external numbers themselves, without impacting the rest of the extensions in the ring group.10 votes -
RingCentral App (iOS)
Having an option to diagnose the app when it's not working for easy fix specially when it's not receiving calls.
4 votes -
Disable "AI is taking notes" when on call
We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call
188 votesHi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
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Ability to Download Transcript in Bulk in Call Queue
Have an option to download transcript in bulk in a call queue
5 votes -
Do not overlay or reset active call controls when a second incoming call is presented
When a user is actively handling a call in the RingCentral for Microsoft Teams integration, the arrival of a second incoming call overlays the current call control window and interrupts the user's workflow.
The issue is not that the second call is being offered. The issue is that the incoming call screen takes focus and replaces the active call control interface.
This creates a poor user experience in scenarios such as:Transferring a caller to another employee
Searching for a transfer destination
Performing a warm transfer
Accessing call controls during an active conversation
Reviewing call information while speaking with a…5 votes -
ENABLE SMS WORKFLOW FOR SHARED INBOX
SMS automation/workflows are currently only available for direct numbers and not supported in Shared Inbox. It would be helpful to extend this feature to Shared Inbox to allow teams to automate responses and improve messaging efficiency.
6 votes -
Continuous Dialing for Failed Faxes until successfully sent
When sending critical, time-sensitive business documents, having faxes quietly drop into a "Failed" status after just 3 quick attempts disrupts workflows. Employees have to constantly monitor the queue and manually click "Retry" repeatedly when the recipient's line is heavily congested.
Allowing the system to automatically handle high-volume retries or continuously dial until completion would drastically improve employee productivity, reduce manual monitoring, and ensure critical documents reach their destination without human intervention.
5 votes -
Incoming call when in Meeting status
To have an option to have the external incoming calls to be routed directly to voicemail when a user is in a meeting status, while internal calls should continue to ring the user.
14 votes -
Voicemail-to-Email Subject Parity for Call Queues
Requesting an update to platform routing architecture to ensure the Call Queue Name is consistently passed as a variable into the Voicemail-to-Email subject line, regardless of whether the call is processed during Business Hours or After-Hours.
The system should retain the Call Queue Name variable during the after-hours routing diversion to voicemail. The subject line should maintain exact parity in and out of hours:
New Voice Message from [QUEUE NAME] - [CALLER ID] on [DATE/TIME]3 votes -
Identifier for received fax if it is eFax or regular fax
We should have an option to identify on the logs if the fax received is from eFax or regular fax
4 votes -
SMS that can be send when Messages/SMS not being delivered
An option or feature from RingCentral, wherein when a user sent an SMS and it fails. RingCentral will send an automated SMS to the user to alert or inform that the SMS to this specific number fails.
5 votes -
Restrict Dial-by-Name Directory for Federated Accounts
Add an option to restrict the Dial-by-Name Directory so that it searches only users within the UID associated with the dialed company number or IVR.
3 votes -
For a call queue call that is declined, the call continues to ring even after declining the call.
When part of a call queue and decline a call, the call continues to ring after declining. The point of declining the call is to not have the call continue to ring that extension continuously.
5 votes -
Option to assign the internal extension number ( Video Pro Only) as the caller ID in the custom rule condition
When setting up the conditions for the custom rule I see there is an option called "Caller ID". The only option that you have there is putting a phone number, a contact name or contacts from address book.
Looking for a way to get the Internal Extension number of a user that has no license ( Video Pro Only) to use as a caller ID condition for creating custom rule.
3 votes -
Be able to Shorten the Retention from 90 days to 30 days
I would like to be able to change the retention to a shorter amount. We would like to set it from the default 90 days to 30 days.
3 votes -
SMS Workflow Builder - Reply after hours using same days but different time frame
The ability to set after hours schedule to use same days (Mon-Fri) and create different SMS auto reply for a specific time frame. For example, I have use Monday to set auto reply for the time 6AM to 1159PM. I still need to use Monday and set the auto reply for a different time, 12AM to 6AM.
2 votes -
Algo Speaker 8160 for Both Ringing Monitor and Paging
They want to use their Algo Speaker 8160 on two separate extensions simultaneously — one for monitoring and one for paging.
The device itself supports this, but RingCentral's platform only allows a device to be assigned to one extension at a time.
3 votes
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