12067 results found
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transfer call indicator
The caller ID should have a transfer indicator to indicate whether the call is a transfer or a direct call. For example "Transfer from (Caller ID Name)"
8 votes -
Show Dialed Number instead of Caller ID on VM Notification.
This feature request is designed to display the Dialed Number on the Voicemail Notification in the "From" section instead of the Caller ID.
5 votes -
Customizable Default Routing for Unassigned Numbers
Overview
Currently, the system is hardcoded to route calls made to unassigned phone numbers to the Admin Extension by default. While this ensures calls are not dropped, it creates manual overhead for administrators who prefer these calls be handled by a specific department or automated service (e.g., a Call Queue).User Requirement
The customer (Johnny) requires the ability to define a global routing rule for any phone number that holds a valid license but is not currently assigned to a specific user or entity. Specifically, he wants these calls automatically routed to a Call Queue rather than the Admin Extension.…
3 votes -
Feature Request: Block Unwanted Numbers from Sending SMS/MMS
Implement a feature that allows administrators to block specific phone numbers from sending SMS or MMS messages to any of our company-owned phone numbers.
Our company receives unwanted, spam, or malicious SMS/MMS messages from external senders.
Currently, we have no centralized way to prevent these numbers from sending future messages. This creates security, productivity, and compliance issues for employees and systems relying on SMS channels.Requested Feature
Add the ability to:
• Create and manage a blocklist of external phone numbers.
• Automatically reject or silently drop incoming SMS/MMS messages from blocklisted numbers.
• Apply blocks at three scopes:
Account-wide…
7 votes -
Option to increase SMS storage to more than 5000 before it gets deleted.
Right now, when you reached SMS received per user, per inbox of 5000, SMS will be deleted and replaced by new ones. It's best to have an option to increase storage allocation.
7 votes -
AI notes for Conference calls
When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on
29 votes -
BT Feature Request: Custom Configuration for BT provided phones
BT Feature Request: Custom Configuration for BT provided phones
Details : Currently, BT-provided phones are not permitted to undergo any custom configuration changes because doing so would void the manufacturer’s warranty. The prohibited customizations include, but are not limited to:
*Blind/Attended Transfer Settings for Yealink phones
*Custom Line Key Setup
*Extending Transfer Timers for Cisco phones
*Any configuration requiring access to the phone’s web interfaceExpected Behavior: To be allow to apply the custom changes according to the customers request for their phone set up
Brand : BT Business
7 votes -
Feature Inbound calls directly to a SIP trunk feature
We have a customer requesting a feature that allows inbound calls to be routed directly to a SIP trunk.
4 votes -
Bulk Edit Enhancements for RingCX Digital Channels
Request to expand the current bulk-edit capabilities for Digital Channels. Right now, it’s possible to bulk-select channels and update the destination type and workflow. The request is to also allow bulk editing of the Automatic Message, Thread Inclusion Time, and other Digital Channel settings.
6 votes -
Retrieve Call Recording When Smart ACR Is Enabled
Ability to retrieve call recordings for all calls even when Smart ACR is enabled for an extension. The customer would like to have the option to access the call recordings regardless of the Smart ACR setting.
9 votes -
Ability to export Call transcript or summary after each call
Ability to export the transcript or summary after each call to a spreadsheet or file
6 votes -
AI Receptionist number as outbound caller ID
Use the phone number assigned to the AI Receptionist as the outbound caller ID number.
6 votes -
Holiday Template
We're managing 680+ hospital sites across two tenants, and each site has its own after-hours IVR with a unique greeting that includes a local emergency hospital recommendation, plus site-specific voicemail routing. Setting holiday rules one extension at a time across that many sites isn't feasible.
What we're really looking for is something closer to how Zoom Phone handles holiday hours. Specifically:
Holiday Groups: The ability to create a named group of holidays (e.g., "2026 Company Holidays") with specific dates and hours defined once, then assign that group to multiple sites or auto-receptionist extensions in bulk. This way we define the…
2 votes -
User access level to call queue recording without giving permission from call queue itself
User access level to call queue recording without permitting the call queue itself.
2 votes -
A Contact Card or Virtual Business Card that can be sent
Create a contact card or have a contact card feature with contact details that can be sent to others.
9 votes -
Option to disable/remove the verbiage such as OPT-OUT from MMS
Option to disable/remove the verbiage such as OPT-OUT from MMS
There is no option to disable/remove the additional verbiage in a MMS group chat.
When sending a text to a group chat (MMS), each text being send has "Opt-out" verbiage.
There must be an option to disable or remove it in every MMS being send10 votes -
Feature Request: Admin Email Notifications for "Report Issue" Submissions
Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.
Problem Statement
Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.Redundant Support Efforts: Admins may spend time…
3 votes -
Route all non-profit organization's TCR requests through Sinch
Update the TCR process so all brands that identify as non-profit get routed through SINCH by default to allow for number pool increases. Bandwidth.com does not allow for non-profits to receive an increase in the approved phone numbers via the number pool request. Despite this limitation, RingCentral will still route TCR applications through bandwidth.com for customer brands that select non-profit as their business type resulting in a rejection for the number pool increase.
This is causing non-profits to waste time and money by having to submit a new campaign (or multiple campaigns) to mitigate something that can be easily solved…
3 votes -
Ability to set different greeting each day in the call queue
Ability to set different greeting each day in the call queue
10 votes -
Background Noise/Audio Issue Alert Sent to Super Admins
Admins don't always have time to listen to every single users' calls to determine if there were issues with background noise, poor audio quality, headset issues, etc. We would like the option to set up an alert that would notify a designated list of recipients if call quality falls below a certain threshold. It should include the details of the call, who the user is, and ideally what the problem of the call was (loud background noise, high jitter, etc).
12 votes
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