11733 results found
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AI Notes on call monitoring for RingEX
When we start monitoring the call and click the AI Notes, the transcription will not start. I contacted support and was advised that this feature is only possible with RingCX.
This is a benificial feature that users who monitors the phone call can use.
3 votes -
Allow to send faxes to non T38 transmission
Allow sending fax using G.711u.
At the moment, RingCentral only supports T.38 for faxing.
There are customers that are still using G.711u for faxing. We need to make sure that it works regardless of the transmission method.
21 votes -
Display The Complete Caller Phone Number in Call Queue When Using Caller Name/ID
When a Call Queue is configured to display Caller Name and/or Caller ID, the RingCentral app does not clearly show the caller’s phone number during an active queued call. Instead, the display prioritizes the caller name, which makes it difficult or impossible for agents to see the actual calling number.
Ideally, the phone number should always be displayed alongside the caller name, similar to how direct inbound calls behave. This is especially important for:Verifying repeat callers
Identifying spam or known numbers
Supporting call handling workflows that rely on phone number visibility
As a comparison, direct inbound calls to a…
2 votes -
IP Login information on RingCentral App
Creating this idea on behalf of customer. There is a glip message that was sent on Ringcentral application that was not sent by the user itself. It would be benifitial if there are logs like IP login/location information that the admin can view for security and privacy purposes
3 votes -
Ability to track who deleted a message from a group chat
Just sending a quick message to keep our chat active and make sure we haven’t lost connection.
4 votes -
Convert hot desk to standard phone
Option in service web to change device in service web to change the device instead adding a dummy device, deleting the current hot desk phone and reprovision the device
3 votes -
performance reports
I’d like to suggest a feature enhancement for the reporting functionality within RingCentral. Currently, performance reports can only be generated for up to a 6-month period. For many businesses like ours, that window is too limited when trying to assess long-term performance trends.
For example, if I want to track an employee’s performance over the course of a year, I need to be able to compare the number of inbound calls they’ve answered versus how many have gone to voicemail. This type of data is valuable for identifying trends, coaching opportunities, and recognizing consistent performance — but with the current…
6 votes -
Synchronize DND setting across App and Mitel 480
We formally request that RingCentral enhance the synchronization of the Do Not Disturb (DND) feature upon activation from the Mitel 480 device. This improvement would significantly optimize our communication processes and ensure seamless integration between our systems.
DND on Phone to DND on App: When a user presses the DND key on the Mitel 480 desk phone, the RingCentral platform should immediately recognize the change and update the user's presence and call routing status to "Do Not Disturb" across all associated softphone applications (Desktop, Web, Mobile).4 votes -
Number Storage
Access to the AL numbers reserved on the customer UID Number Storage:
- We need to have access to see the list of numbers reserved on the Number Storage list.
- The ability to move numbers from Number Storage to Inventory.
- Only available to Super Admins.
24 votes -
e911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
E911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
3 votes -
Have a "cold/blind" transfer go to the call queue voicemail like it does on an "ask first/warm" transfer
We found a situation with transferring a call to a call queue where an "ask first/warm" transfer functions differently than a "cold/blind" transfer.
If a User "cold/blind" transfers a call to a Call Queue and nobody answers, it goes into the user's voicemail who transferred the call instead of the Call Queue voicemail. We don't approve of this. It should go into the Call Queue's voicemail.
If a User "ask first/warm" transfers a call to a Call Queue and nobody answers, it goes into the Call Queue's voicemail. We approve of this.
If a Call Queue receives a call and…
5 votes -
Outbound call control or Outgoing call settings
Request the ability to add a configurable delay to outbound calls made from RingCentral phones. The feature would allow the caller or user to set a brief delay before the dialed number receives the call.
3 votes -
Set presence (availability) and status messages for a period of time
On our old messaging platform you could set DND for 15 mins, 30 mins, 1 hour, 1 day and then it would AUTOMATICALLY go back to normal. Same thing with status messages- you could set them to display for an amount of time and then go back to available/or whatever default status needs to be. Could you please add this functionality?
9 votes -
Option to assign or use RC number with Teams resource account
Option to assign or use RC number with Teams resource account (auto-receptionists/call queues) without configuring RC admin portal
2 votes -
Option to Fully Disable Fax Capability on Voice Numbers
Currently, there is no reliable way to disable fax traffic for a phone number. If a number is assigned to a user extension and set to "Voice Only," any inbound fax attempts are treated as voice calls and will ring all active devices and apps associated with that extension.
Ideally, there should be an option to fully disable fax functionality on a number. This would result in a failed transmission status for the sender, clearly indicating that the number is not enabled for fax. This would help ensure that faxes are redirected to the appropriate, legitimate fax number associated with…
11 votes -
UC Voicemail should have AI capabilities
UC Voicemail should have AI capabilities and features that allows you to:
Filter out voicemails under a certain duration (e.g., less than 10 seconds)
Automatically prevent multiple voicemails from going to the inbox
6 votes -
Option to duplicate or use the same extension number
Option to duplicate or use the same extension number for different sites
10 votes -
Adjust Call Recording Announcement Playback Timing
We request that RingCentral redesign its call handling infrastructure to ensure that the call recording announcement is played only when the outbound call is connected and answered by a live person.
Currently, the announcement is triggered upon receiving the initial SIP 200 OK response from the called party. As a result, it is often played during connecting audio or hold music, before the call is actually answered. This can lead to confusion and may fail to effectively notify the called party.
Adjusting the announcement to play at the start of live answer detection would enhance clarity, improve user experience, and…
10 votes -
remove the option to forward voicemail messages
Please allow us to remove the option to forward voicemail messages to other extension.
3 votes -
Option to Suppress 911 Notifications During Scheduled Testing
Customers performing required monthly or periodic testing of physical 911 buttons are unable to prevent emergency notifications from being sent. This creates operational noise, unnecessary alerts to internal stakeholders, and requires coordination with local PSAPs for every test.
Requested Enhancement:
Introduce an optional setting that allows administrators to temporarily suppress 911 alert notifications (email/SMS/internal alerts) during scheduled or admin-approved test windows while maintaining compliance and safety safeguards.
Justification:
Reduces unnecessary alarm and confusion during compliance testing3 votes
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