13285 results found
-
Add field to the user settings template for the display phone number option under home screen label in the phone configuration section
Add field to the user settings template for the display phone number option under home screen label in the phone configuration section. Currently adding the display phone number needs to be done on each phone one at a time.
4 votes -
Fax Streaming
Have the ability to do to fax streaming instead of batch processing. We get a lot of referrals where only the first couple of pages are needed to determine if the referral can be placed, and having to wait until the entire fax is processed causes referrals to be placed elsewhere. Being able to cut anywhere from 5-20 minutes off a fax referral by seeing the pages arrive in real time would be a game changer.
6 votes -
Display which key the customer pressed on their desk phone.
The caller would like to see on their desk phone which key their customer pressed, so they can quickly identify which department the customer is calling without needing to access the Admin Portal, review the call logs, or check the Analytics page.
This would make the process much more convenient and allow them to see the information directly on their desk phone easily.
6 votes -
The voicemail greeting UI (saving/customizing a voicemail) is not intuitive and misleading design
The voicemail greeting UI is not intuitive and misleading design for creating/saving a new voicemail greeting. The user thinks it's activated (in fact, gets a confirmation message when "uploaded") but in fact it's not fully activated until you click Save. The Save button is in the bottom right corner of the screen and easy to miss. Because we are working embedded in MS teams it's easy to click out of here, say into a chat or something and RC save check doesn't prompt.
3 votes -
Use Extension Number as Caller ID for Custom Rules
Have a feature for custom rules that will allow extension numbers to be the caller ID despite of not having a user direct phone number. For example, if a specific ext/user with video pro license only call the queue line, it will transfer the call.
5 votes -
SMS Workflow Builder - Reply after hours using same days but different time frame
The ability to set after hours schedule to use same days (Mon-Fri) and create different SMS auto reply for a specific time frame. For example, I have use Monday to set auto reply for the time 6AM to 1159PM. I still need to use Monday and set the auto reply for a different time, 12AM to 6AM.
4 votes -
Al Receptionist Closing Spiel
Let the AI receptionist have an option to set up a closing spiel at the end of a conversation, instead of the AI simply disconnecting or disappearing after assisting a client or customer.
12 votes -
Extension of Inactivity Threshold for Shared Inbox Resolution
Objective:
Enhance the RingCentral Shared Inbox configuration by allowing users to customize the number of days of inactivity before a thread is automatically marked as "Resolved."Background:
The current system architecture triggers an automatic "Resolved" status on threads after 3 days of inactivity.Justification:
Increasing the flexibility of this setting will accommodate workflows that require a longer follow-up window. Providing an extended timeframe will allow both clients and internal users sufficient time to address pending items, thereby reducing the risk of premature case closure and improving overall correspondence management.6 votes -
RC NA accounts allow send SMS to UK, AU, NZ numbers
This will help users to utilize their UK, AU, NZ numbers in communicating to clients thru text messaging in ringcentral.
8 votes -
Ability to Remove the 'To Voicemail' Option under the Transfer Button in RC App
We are requesting an administrative control (at the account, role, or user level) to disable or hide the "To Voicemail" option located under the Transfer button within the RingCentral App.
Currently, when a user clicks "Transfer to Voicemail," it executes a system command that bypasses all configured Queue Wait Settings, custom rules, and overflow routing, sending the caller directly to a voicemail prompt. We need the ability to remove this button to force staff to use standard Blind or Warm transfers, ensuring that our carefully designed call routing rules are always followed.
6 votes -
Ability to send fax trough the recipients email instead of their fax number.
Would like to have a feature wherein we can send faxes directly to the recipient's email address instead of their fax numbers.
8 votes -
Option for Dedicated Call Monitoring Extension / Bypassing Presence and Direct Extension Dialing Limitations
Currently, call monitoring (barge, whisper, listen) relies heavily on either HUD/Presence key configurations on desk phones or DTMF star codes (*80). When a call is answered via call overflow, forwarding rules, or secondary extensions, attempting to monitor a user by pressing their Presence key or dialing their direct extension often fails—instead, the desk phone simply initiates a direct call to the target extension.
This causes significant confusion and frustration for supervisors and managers who expect to monitor active calls directly without triggering an unwanted outbound phone call to the agent.
4 votes -
The ability to delete the system generated dashboard in Analytics
the ability to delete or remove the default dashboard in Analytics
4 votes -
Forward calls from user extension to AIR
Currently there is no option when trying to set up to forward calls to AIR extension. Available options are direct user extensions, call queue, IVR , message-only and announcement but no AIR. Would like to have an option to forward calls to AIR so we can use the extension's direct number to forward calls to be answered by AIR and to use for SMS capabilities with no interruption.
4 votes -
Enable user extension access to other users' fax messages from the RingCentral application and the company fax line.
Allow user extensions to have access to other user extensions' faxes from the RC App and also from the company fax line.
7 votes -
Outbound Caller ID Name (CNAM) for US Toll-Free Numbers
Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers
99 votes -
AI Transcription for calls with desk phones on all REX plans
Ability to enable AI Transcription for calls with a physical phone on all REX plans
6 votes -
Service level in live reports
The ability to download Service Level data from Live Reports and select a custom date or date range for the report. Currently, the Service Level section in Live Reports does not provide an option to export the data or choose different dates.
5 votes -
Increase co- recipients in Shared Voicemail
have the ability to increase co- recipients in Shared Voicemail. As per Default it is 15 only but it would be great if we could have it increased.
8 votes -
Distinction between internal and external calls by ringtone in a deskphone
It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone in a desk phone.
5 votes
- Don't see your idea?