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10982 results found

  1. Outbound Caller ID Limitations

    Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.

    29 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Device Orders should be searchable by extension/device.

    Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.

    Possiblities:
    • Phone number
    • Extension
    • User name
    • Device Serial Number
    • Device model
    • The site/address
    • ’Attention to’ line

    Right now, I have to know the date ordered & then manually check each order to find the one I need.

    6 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Disable RNA functionality

    Can the RNA functionality be disabled to prevent the agent from becoming unavailable? Alternatively, can a timer be set to automatically switch the status back to available?

    6 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Monthly Automated Fax Logs Report

    The Admin is requesting a feature that would allow admins to schedule monthly fax log reports for the previous month and have them automatically sent out. The requested functionality should include the ability to select specific users to be included in the report, rather than generating logs for all users. Additionally, the customer would like the option to filter these reports by Site or Department, which is not currently possible in the Admin Portal. At present, fax log reports must be pulled manually, and there is no way to automate or customize them at this level. Implementing this feature would…

    3 votes
    New  ·  0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  5. Ability to download message/chat transcript.

    Ability to download message/chat transcript.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Nuisance caller re-direct

    To combat nuisance callers, we have found that utilising the call blocking feature on the Super Admin account to not be the best method. When these rules are applied, it is very obvious to the nuisance caller that they have been blocked, therefore can simply change the number that they are calling from to circumvent this.

    What we have found to be a lot more beneficial is to configure custom rules which re-directs certain caller IDs to a call queue which isn't manned. This then gives the appearance to the nuisance caller that they are waiting in legitimate queue, reducing…

    2 votes
    New  ·  1 comment  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  7. Different Call Status for missed Out of Hours calls

    There should be a different status/call result for calls missed during a working day and calls missed outside of working hours.

    We run an 8am - 5pm technical support service, and calls received outside of these hours are categorised as 'missed'. Calls that come in during these hours that don't get answered are also categorised as 'missed'. This means we can't rely on using %missed as a KPI.

    If calls outside of working hours had a different call result, this would improve performance reporting hugely.

    3 votes
    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
    How important is this to you?

  8. Enabling SMS feature automatically

    Customer is not happy regarding our process in manually enabling the SMS feature of a newly added Canadian number for SMS. It would be best if the SMS feature would be enabled by default for Canadian numbers especially if it would be only use to send SMS inside Canada.

    4 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. RingCentral App Status

    Additional status (Breaks/Lunch) on RC App

    16 votes
    New  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Improved Caller ID Display for Incoming Calls

    To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).

    Desired Outcome:

    Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
    Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.

    13 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Use Hongkong number as Substitute Caller id

    Use Hongkong number as Substitute Caller id

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  12. Transferring Licenses in Cost Center

    When trying to assign a phone from the number inventory, It puts up a message that I have no licenses in the cost center selected and prompting users to purchase an additional license without showing the visible option to transfer an available license can easily lead to unnecessary spending and inefficient license management. Making the transfer option more visible and user-friendly especially when a user encounters a "no available licenses" message would likely reduce confusion, improve resource utilization, and increase customer satisfaction.

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Restrict users in accessing call queue voicemail on a generic desk phone

    Most members are currently accessing the call queue voicemail on a desk phone. Most of the call queue members are generic phones, not assigned to a specific user but rather to a location that is used by multiple people. So, typically, the user will check the voicemail on the physical phone. They would dial the call queue extension and enter the PIN so they could check the voicemail. The customer would like to restrict other users from accessing the voicemail. Updating the PIN is not possible, as there are many people checking the voicemail, and it changes.

    4 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  14. Call Queue Wait Settings - wait time

    several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    45 votes
    New  ·  5 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Remove the Capability of Forwarding a voicemail message in Ring Central Application

    We would like to request the removal of this option from the application across the entire account. This change is necessary for us to maintain centralized control over voicemail received by each extension.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Email Notifications for IVR Menu and Administrative Changes

    We request the implementation of an automated email notification system that alerts designated users or administrators whenever changes are made to critical administrative settings in the admin portal (IVR menus, call queues, etc.)

    This feature will help ensure operational visibility by keeping relevant teams informed about system changes that could impact customer experience or internal workflows. Immediate awareness of unauthorized or unintended modifications will help prevent potential service disruptions, security issues, or system misuse.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. Option to Disable Account Validation

    At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.

    5 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  18. Filter receive SMS/ MMS to automatically block unwanted messages.

    Filter receive SMS/ MMS to automatically block unwanted messages.

    Specific user is receiving unwanted text messages we highly suggest for the system to filter the SMS received for unwanted SMS and automatically block them in RingCentral phone numbers.

    5 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Facebook OTP

    Have the ability to receive OTP SMS from Facebook.

    6 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Direct SMS for Voicemail/SMS Notifications

    At the moment, voicemail/SMS notifications are sent through email to text. We would like the option to send direct SMS to phone numbers from different carriers for Voicemail or SMS Notifications.

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
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