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7862 results found

  1. Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.

    17 votes

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    0 comments  ·  Other  ·  Admin →
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  2. I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held…

    59 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  3. Edit in Call handling in User Settings.

    Customer's are having issues editing the number in call handling settings.

    10 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  4. When you have the desktop App and the Plug-In parallel working and you have a call/conference started on the desktop App, the presence status on the Plug-In does not change - (much more you somebody can call you - you know: no consistent busy management as we know - other topic).

    16 votes

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    0 comments  ·  Application  ·  Admin →
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  5. Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.

    11 votes

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  6. Call back when free after busy (CCBS / CCNR)Common feature in Europe

    16 votes

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    0 comments  ·  Other  ·  Admin →
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  7. Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.

    45 votes

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  8. Many Enterprise organizations could benefit from the option to automatically import and update external contacts.

    16 votes

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  9. Set a specific 2-digit speed dial for a 4-digit extension when using the intercom

    10 votes

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  10. We are able to block the outbound Caller ID but are unable to block the Text ID. This would be a great addition for Do Not Reply text messages.

    10 votes

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  11. As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.

    If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…

    9 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  12. Dear RingCentral Development Team,I would like to propose a feature request that would enhance the user experience and security of the RingCentral App for both mobile and desktop platforms. Currently, the RingCentral App automatically logs users out after 14 days of inactivity for security reasons. While security is a paramount concern, we believe that offering administrators the ability to customize this inactivity log-out duration would provide more flexibility and better cater to individual organization needs.Feature Request: Customizable Inactivity Log-Out DurationDescription: Allow administrators to define and customize the duration of inactivity after which users are automatically logged out from the RingCentral…

    22 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. ...n the ones provided.. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather than the ones provided. In addition, when we create new statuses, these statuses disappear each time we log out of the RC application. This is a slight inconvenience as we have to re-enter the statuses each time we log back into the RC app. Note: Please do not merge this with Idea: CUSTCOM-I-308, as it is showing a status of Implemented even though it has not been implemented.

    18 votes

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  14. I wanted to have a feature where call queue members can pick up calls on a specific schedule. We work on a different time zones. We were able to achieve this by setting up user extension work hours but the problem is when we tried to make internal call it goes straight to voicemail if we dial during after hours. Being able to dial internally should be possible and override user hours.

    8 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  15. It could happen, that 2 calls attempts come in at nearly the same time. The user get both - has to decide, which to take - even when 'call waiting is off'.This should not happen - only one call should get passed though to the user.

    14 votes

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    0 comments  ·  Other  ·  Admin →
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  16. Calendar sync - here customers expect that colleagues can see in the status how long you will be unavailable.

    14 votes

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    0 comments  ·  Application  ·  Admin →
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  17. I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    21 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. Export message data in a readable format like a conversation in the app
    I need it to readable as a conversation like it is in the app. The JSON file export you can not read.

    9 votes

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  19. Often times customers are limited in the software they can use, in this case the customer is only able to use Edge, they are unable to use Chrome. The plug-in does work pretty well with Edge but its not as stable as it is in Chrome. Please expand the availability for this product to also be supported in Edge.

    18 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. On a user's phone, there should be the correct current status be displayed.This is very helpful in a large office environment for colleagues to see, what is the status without having access to a soft client.

    14 votes

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    0 comments  ·  Other  ·  Admin →
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