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Phone & Messaging

Phone & Messaging

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8767 results found

  1. Ability to have the ability to go back to Old RingCentral Layout

    20 votes

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    9 comments  ·  Application  ·  Admin →
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  2. Allows multiple users to receive an SMS from Main Number, so everyone will be aware if someone send an sms from Main line

    27 votes

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  3. "Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.

    13 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  4. Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    30 votes

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    3 comments  ·  Other  ·  Admin →
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  5. Multiple fax recipients from main fax number

    25 votes

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  6. Businesses have their own IT who manage the applications installed on the agent's devices, it will be easy if some settings on the RingCentral phone app. can be configured on the Super Admin side that will apply to all of the users, like turning off the product alerts which it is asking for users to download the new RingCentral desktop app. which they are avoiding for the agents to install unnecessary application that is not required for the business.

    9 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  7. The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    23 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  8. Have calls transferred from HUD override call routing settings

    7 votes

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    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
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  9. Ability for Super Admins to Duplicate Teams that have more than 100 members

    8 votes

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    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  10. If someone's name is saved with an accent, it will not appear when searched for in the dial-pad using a non-accented character.

    For example, if someone's last name is saved as España and you search for Espana that user will not appear in the search.

    -This issue is reproducible by support as well. COOPS-9133 is open for this - a formal feature request was requested, hence this also being opened.

    11 votes

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  11. This seems very dangerous to me, not having an audit trail. A bad actor can, at will, make any changes to any template, then an innocent person using that template can cripple an organization and not know it. The likelihood is low I admit but it's not zero.The innocent then gets blamed because they are on the audit trail and the bad actor is not implicated in any way. This is a security hole and should not be an idea or suggestion that might or might not get implemented. Should be part of ISO9000 / HITRUST, IMOI’d even contemplate initiating…

    23 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  12. Example:
    Customer needs to sometimes move users between Sites (in the admin portal)

    When creating a site, it prompts users to select a cost center to tie to the site.

    Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.

    This is not the case.
    A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…

    12 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  13. Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    8 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed, it should work.

    25 votes

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    0 comments  ·  Application  ·  Admin →
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  15. Ability to send and receive SMS to/from shortcodes.

    12 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  16. We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!

    54 votes

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    Under Review  ·  9 comments  ·  Application  ·  Admin →
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  17. Have the option to remove guest users from the RC app instead of blocking them.

    12 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.

    18 votes

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  19. Share SMS Template across all users in the account

    13 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  20. current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    23 votes

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    2 comments  ·  Application  ·  Admin →
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