13251 results found
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disable some features on Glip to some extensions
To have option an Admin Portal to disable certain features on RingCentral app for some extensions, for Example the AIR tab on RingCentral App, we would like to disable it to some extensions only .
6 votes -
Total Call Duration in Admin Portal Call Logs
Display the total duration of a call as a single, consolidated value in the Admin Portal Call Logs, regardless of whether the call is transferred or the user switches between platforms or applications.
8 votes -
Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX
As a RingEX user collaborating within a shared team or conversation, I want the system to seamlessly handle simultaneous edits on tasks (either through real-time co-authoring synchronization or by actively locking a task while another user is editing it), so that my team members do not accidentally overwrite, erase, or lose each other's progress.
Current Pain Point / Behavioral Gap:
Currently, when multiple users open and modify the same task at the same time, RingEX processes updates using a "Last-Write-Wins" override model. Because there are no live typing indicators or synchronization protocols, whichever user hits "Save" or "Done" last completely…13 votes -
iBulk SMS Support for iOS App
Please add support for the iBulk SMS feature to the iOS mobile app. Currently, this functionality is available across Desktop, Web, and Android, leaving iOS as the only platform lacking mobile bulk messaging support.
Current Limitation:
iOS users are currently unable to send or manage bulk SMS campaigns from their mobile devices. To send bulk SMS messages, iOS users must switch to a desktop or web browser, whereas Android users can handle bulk messaging directly from their phones.
7 votes -
6 votes
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Access to sent faxes from the fax machine through the RingCentral portal or RingCentral App
The customer would like an option to view sent faxes from the physical fax machine through the Service Web or RingCentral App. This behavior has been replicated, and sent faxes are currently displayed only in the logs. However, the customer needs access to the actual fax documents for visibility and record-keeping either from Service Web or RingCentral App.
6 votes -
Expand Voicemail Forwarding to Support Message-Only Extensions, Call Queues, and Groups
Request the ability for users to forward a voicemail to destinations other than a standard user extension. Specifically, add support for forwarding voicemails to:
Message-only extensions
Call queues
Shared voicemail groups or other group mailboxesCurrent Behavior:
The current voicemail forwarding feature only allows users to forward a voicemail to another user extension.Requested Enhancement:
Provide additional forwarding destination options so users can send voicemails to message-only extensions, call queues, or group mailboxes directly from the voicemail interface.Business Justification:
Many organizations use shared mailboxes, message-only extensions, and call queues to manage department communications. Limiting voicemail forwarding to individual user…9 votes -
Session Capacity Release upon Transfer Completion (Warm and Cold)
Requirement: Currently, RingEX maintains a call leg as an active session against a user's 5-call limit for the entire duration of a call, even after that call has been successfully transferred to an external party. We are requesting that the system be enhanced to terminate the session and release that capacity "slot" on the user's extension immediately once the transfer is finalized.
Benefit: This will allow agents who handle short intake calls followed by long-duration transfers to continue working without being blocked by the "Max simult. calls per OP DL" limit.
15 votes -
increase maximum wait time in queue to 30 minutes
I want to maximize my time frame from 15 minutes to 30 minutes on call wait time. This is to minimize the abandonment of calls moving forward.
22 votes -
Call Forwarding for Limited Extensions
Request to add the ability to configure call forwarding from a limited extension to another internal extension or the organization's main number. This feature would provide greater flexibility in managing incoming calls and ensure that calls to limited extensions can be redirected to an appropriate destination when needed.
7 votes -
SMS search - make more intuitive in searching specific word/phrase that can show recent and past message
SMS search - make more intuitive in searching specific word/phrase that can show recent and past message
Under Text tab, must have an option to search the keyword with the toggle functionality with recent and past message to locate specific message/ phrase without the need to manually scroll up and down. This feature was added on the old RC app that was now discontinued.
6 votes -
Option to capture consent from the recipient when enabling RingCentral AI Note Taking
I’m not seeing an option to capture consent from the recipient when enabling RingCentral AI Note Taking.
I can see where to enable or disable AI Note Taking, but I don’t see an option that prompts the person being called to provide consent before AI Note Taking begins.
Is there a way to configure RingCentral to obtain and document the recipient’s consent before AI Note Taking is enabled on a call? If so, could you provide instructions on how to configure this?7 votes -
"No Change" Option for Customizing MS Teams "Offline" Call Presence Sync
In our organization, we need a fourth option for customizing call presence settings. We want an option to have "No change" happen to our RingCentral Call rules and presence/status when our MS Teams presence/status changes to "Away/Offline”. Right now, only three options are available
1. Accept all calls
2. Do not accept any calls
3. Do not accept queue calls
With 200 employees, situations differ as to which RingCentral Call rule a user wants when they lock their computer and walk away for minutes/hours or when they turn their computer off and Teams switches them “offline” or “away”. If they…54 votes -
Callback Outbound Caller ID
should have the option to change the outbound caller ID number of the call queue extension once the member of the call queue proceed with the call back request.
8 votes -
Abilty to remove a saved phone number for recording a voicemail
I have recreated a user extension, but the new user can't remove the old user's phone number under voicemail greeting, phone option to record a greeting. It would be nice to have an option to delete the old user's phone number
6 votes -
Admin Control over AI Assistant Feature Access
The current user-level, "all-or-nothing" configuration for RingCentral's AI Assistant creates significant operational and compliance hurdles for enterprise customers:
1.) New extensions default to AI "On" so every newly provisioned user instantly gains access to unauthorized AI features. IT must retroactively manually disable the feature via template or individual extension-level adjustment to prevent unauthorized use and compliance exposure.
2.) Compliance teams frequently approve low-risk features like AI Writer globally, but strictly restrict high-risk capabilities like AI Notes/Transcription. Because these cannot be decoupled, IT is forced to disable the entire AI Assistant suite for the majority of the workforce, preventing platform adoption.…
10 votes -
Admin Control for User Message Throttling & Frequency Limits
Add configurable message composability and throttling settings (per user or per role) in the Admin Portal and Message settings. This will allow administrators to set maximum message frequencies or mandatory delays between messages to prevent employees from sending bulk or rapid successive internal/external messages.
This will allow us to limit our employees from sending multiple messages within RingCentral.
5 votes -
Enable Merge calls when Deskphone Pairing is enabled
Enable Merge calls when Deskphone Pairing is enabled
The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.
64 votes -
fax message can not be accessed with extensions sharing the same email
We have successfully logged in using the correct extension (Ext. 102) with the main line and the assigned extension credentials. However, when the customer launches the RingCentral app from the Admin Portal, it automatically redirects them to Ext. 101 instead of the extension they are currently logged into.
This behavior is causing confusion, as the customer's login credentials are tied to a specific extension. Ideally, the system should recognize the extension associated with the active login session and open the corresponding extension within the app. An extension-specific login experience would help ensure consistency, reduce user confusion, and provide a smoother,…
8 votes -
Company fax follow company call flow when using AI Receptionist
When AI Receptionist (AIR) is enabled faxes don't follow the Company Operator and Fax recipient settings under Company Call Handling. Instead, the faxes are routed to AIR.
The workaround is to go to phone system, all numbers, click fax number and choose what extension to send faxes to. The problem with the config is that you can't assign the fax caller ID to users.
We need to have faxes follow Company Operator and Fax recipient settings when AIR is enabled on the account.
5 votes
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