12011 results found
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Enable Video Calling Transfer option on VVX 661 to another VVX 661
I am using a desk phone with a connected camera and need to transfer video calls to another Poly VVX 661 device. However, when the call is transferred, only the audio is successfully transferred while the video is not carried over to the receiving device.
6 votes -
SMS Booster Additional Feature
Hi Team -
Hi Team,
While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.
First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller…
6 votes -
Persistent MMS (Attachment) Capability in Shared SMS Inbox
Currently, in the RingCentral Desktop App (Shared/Text tab), the "Paperclip/Attachment" icon is visible when first viewing a thread. However, after the first response is sent or the conversation is assigned to a user, the attachment icon immediately disappears.
Ensure the "Attachment/Paperclip" icon remains persistent and functional throughout the entire lifecycle of a Shared SMS conversation, regardless of assignment status or reply count.
6 votes -
Tenant-wide option to disable all activation and account notification emails
In many enterprise environments, administrators would like to control or completely suppress automated system emails sent by RingCentral during user provisioning and account activation.
Currently, when a user is created or assigned a license, RingCentral automatically sends emails such as:
Account activation emails
Welcome emails
Account setup notifications
Other automated account-related notifications
These emails are often unnecessary or disruptive in large enterprise deployments, especially when:
Users are provisioned via SCIM / Active Directory / Okta / Azure AD / API
Onboarding is handled through internal IT processes
Companies use SSO-only login
Communication to users is handled through internal onboarding documentation
…
6 votes -
Allow incoming calls to follow user ring settings even when the desk phone is set to Do Not Disturb (DND).
Currently, when a user enables Do Not Disturb (DND) on their physical desk phone (hard phone), the RingCentral system automatically interprets the user as unavailable. As a result, all incoming calls are routed directly to voicemail, and the configured ring settings or call forwarding rules set in the Admin Portal → User Settings are not followed.
The requested enhancement is to provide an option or behavior where, even if the desk phone is set to DND, the system will still follow the user’s configured ring settings — such as ringing their mobile phone, softphone app, or other forwarding numbers —…
13 votes -
Allow incoming calls to route the call directly depending on the user's contact list
Alllow incoming calls to be connected automatically depending on contacts. If the system recognized my contact, it should directly connect to my number. If not, it should connect to my desire queue. If Ringcentral recognizes the caller phone number to be within my current contacts, then I need the phone directed to my assistant. If Ringcentral does not recognize the number, I need the call directed to my intake team. I want the intelligent solution, not IVR
7 votes -
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
5 votes -
Add "Unknown" or "Other" Call Result Column in Business Analytics Widgets
Currently, when users compare the "Total Call Count" against the sum of specific call results (Answered, Abandoned, Missed, etc.), there is often a discrepancy. This is due to calls with an "Unknown" result or specific internal transfers that do not have a dedicated display column.
This causes confusion for Admins and stakeholders who rely on these reports for 100% data accuracy. It makes the dashboard look like it has "missing" data, even if the calls are technically tracked.
Please add an "Unknown/Other" column option in the Widget settings. This will allow users to account for every single call included in…
6 votes -
Receive OTP from websites
Ability to receive OTP when creating an account on websites.
223 votes -
Audible Office-Wide Ringing for Softphone Users
The customer is requesting a feature and setting that would allow user applications or softphones to produce an audible ringing sound externally without requiring users to change their audio output settings from headset to desktop speakers. This background activity played an important role in maintaining engagement, urgency, and team awareness on the call floor.
Case Number: 30015331
10 votes -
Enable Automatic Microsoft Teams Contact Sync on Poly CCX Series Phones (Teams Direct Routing)
Customers using Poly CCX series desk phones in Microsoft Teams Direct Routing mode have requested the ability for Microsoft Teams contacts to automatically sync and display on the phone without requiring manual search.
Currently, corporate contacts are only accessible after initiating a search (minimum characters required), which differs from the expected user experience and from how contacts appeared on previous desk phones and in the Microsoft Teams desktop application. Customers report this behavior causes confusion and adds friction during call handling.
Enabling automatic contact syncing or a browsable directory view on Poly CCX phones would significantly improve usability, align the…
10 votes -
Ability to disable an active number in presence
We would like to disable a number appears in presence where a user is currently on call with their customer who's number shows as active call with external number. User bame appears with extension but we don't want to see the active external number of our client.
6 votes -
Option to turn off EOL Device Notification in the Admin Portal.
Currently, there's an EOL banner / message in the Admin Portal when you navigate to Phone System. The message will say that a deskphone is tagged a EOL. After checking, the link: https://support.ringcentral.com/deskphones-and-devices/end-of-life-devices.html provided by Tier 3, it ends up that the customer doesn't have affected phones in the account. There is no option to remove the message even after this.
6 votes -
Automatic Emergency Response Locations for limited extensions
To have an option to enable and manage Automatic Emergency Response Locations for limited extensions, so that location updates are handled automatically when a device is moved to a different physical location, rather than requiring manual reassignment each time.
7 votes -
Phone Number out of Service - Notification
When a phone number is out of service., the caller should receive a voice notification saysing "There is no connection for the number you have dialled, please contact directory inquiries" - "Die von Ihnen gewählte Rufnummer ist nicht vergeben, bitte rufen Sie die Auskunft an."
At the moment there is only a busy tone or something comparable played down leaving the caller in an unsatisfying user experience (Callers in Germany are used to this announcement).
29 votes -
Need Public Parking in HUD
Need Public Parking in HUD
29 votes -
10 votes
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RingCentral App cursor to be the normal cursor icon
Currently, the cursor when navigating RingCentral app shows "hand" icon.
Customer is requesting to put it back to the normal cursor icon.5 votes -
RC Features on Embedded app on Teams
Ability to remove/restrict some RC features in navigation view of RC embedded app in Teams.
9 votes -
Having an option to display the source call queue
When a call initially comes into a call queue group and is not answered, it may be forwarded to another call queue group based on the configured call handling rules. In these situations, we would like the receiving queue to be able to identify which call queue group the call originally came from.
At the moment, the display information does not indicate the originating call queue when the call is forwarded between queues. Having an option to display the source call queue would help users understand the call flow and respond more efficiently.
We hope that additional display options can…
3 votes
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