9342 results found
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option to disable internal sms even sms are enabled on the account
cx would like an option to disable internal sms even sms are enabled on the account
3 votes -
Email button call history
Hi team,
please add an email button that can be used to send mails to to the contact in the call history (if the callee is a known contact with email provided). Please add the same email button on the contact view. The button should trigger to open the default intalled mail client and add the callee's mail in the "to" field.
3 votes -
Deskphone pairing
It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
We're about to switch over to Ring Central and our previous system does this as default.4 votes -
Ability to receive a call back when you reach the front of the call queue
Instead of the caller waiting in a call queue on the phone, have the ability for them to use a key press that keeps their position in the call without them having to be on the phone. Then they receive a call back from the call queue member when their call reaches the front of the call.
4 votes -
Automatically setting the user in call queue to unavailable when the user miss a call
If someone in a call queue misses a call it makes the member status unavailable until they manually make themselves available again. We have problems with users who have left for the day but are still available being routed calls continuously despite not answering them.
17 votes -
option to delete license in the license and inventory
A customer recently inquired about how to delete a license within the Inventory and Licenses section. While guiding him to access the account menu, we noticed that the three-dot icon under action is not available corresponding the license section, indicating that a direct delete option might currently be unavailable.
I explained that this limitation could be in place for security purposes, but the customer would find value in having the flexibility to delete licenses directly. Therefore, I’d like to request a feature enhancement to add a secure delete option for licenses in the Inventory section.
2 votes -
ability to listen live while your caller is listening to your prompt
We need option to listen live or check the recording of the entire call once the main number is dialed. Including the stage when they are listening to the prompt if the call is being routed to IVR prompt.
2 votes -
Global HUD updates to users
The ability to globally update the HUD for all users. Currently, when adding new hires, though the global directory is updated, the HUD is not. To add a new hire, we have to walk around and instruct employees how to add someone, do it for them, or they don't receive an update. The process is manual, and would ideally be something that could be automated, by adding the new hire to a department or group.
11 votes -
Access fax by multiple users
- Company line should be completely separate to the user account.
- Separate settings for fax setting.
- Allow multiple users to access the received fax.
16 votes -
Ability to switch to backup internet without disconnecting desk phones.
Ability to switch to backup internet without disconnecting desk phones while switching network.
3 votes -
Add Mitel Phones to the Supported Devices for Intercom Feature
In the support article https://support.ringcentral.com/article-v2/4603.html?brand=RC_US&product=RingEX&language=en_US, Mitel phones are not listed among the supported devices. Please add Mitel phones to this list to enable the use of the Intercom feature.
3 votes -
request to send SMS to a call queue
request to send SMS to a call queue and call queue members can receive the text message
2 votes -
Upload an excel file for uploading call handling settings in auto receptionist
Ability or option to upload Excel file when creating custom rules in Auto receptionist > General Settings > Call Handling
2 votes -
Enable to add Email addresses as permitted to send faxes for a Call Queue
Would like to be able to add emails as 'Email addresses permitted to send faxes' for call queues as you can for individual RC user accounts(see screenshot).
2 votes -
Missed Call Notificaton
Remove the missed call notification when a call comes into a user when they are using a custom answering rule. When the custom answering rule is forwarded to another extension, the call logs show a missed call. Please remove this functionality.
5 votes -
Enable Admin Portal to view and change users ability to "Accept Queue Calls"
Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management
5 votes -
profile picture to SMS
We want to set a profile picture for our SMS so that when we send and receive the SMS, they will see our profile/logo.
6 votes -
Allow users to retrieve all old text messages.
Allow users to retrieve all old text messages.
3 votes -
Add group call pick up in key template
option to add group call pick up in key template
2 votes -
RingCentral Video: ability to rename a participant during a RCV meeting
Unlike RC Meeting, RingCentral Video doesn't allow the administrator of a meeting to change the name of a participant during the meeting
2 votes
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