11239 results found
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call recording time on server
Hello, due to privacy purposes and confidential client information being stored on your server, we request all call recordings to be deleted that are older than 24 hours.
2 votes -
Ability to reroute the caller back to company greetings from the announcement only extension
We are wanting to make it so when a announcment only message is played it then reroutes to the main greeting so the caller can select a different option instead of just hanging up
1 vote -
Disable Add opt out message on RingCentral app for Text
Disable Add opt out message on RingCentral app for Text
2 votes -
RingCentral Video : display upcoming meetings without any calendar integration
Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible
20 votes -
Turn off the other extensions notifications when switching extension
Turn off the other extensions notifications when switching extension
3 votes -
RC desktop app "Always on Top" feature for Text messaging
Customer would like to have the "Always on Top" feature with RC desktop app for text messaging. Currently the "always on top" feature is only available with RC desktop app dial pad. The customer is having challenges with the text messaging notiication with the current RC desktop app
2 votes -
Limited Extensions in Park Groups
Please give Limited Extensions the ability to pick up a call from a Park Location. Currently, Limited Extensions are not available to be added as a Member to a Park Group. It would be very helpful to have the ability to pick up a call from park on a common area phone during meetings or while in the break room. We have to page the user, have them call back and tell reception their location and then transfer to the call to that limited extension, instead of just having them pick up a parked call.
9 votes -
Poly Lens Integration with RingCentral
Poly Lens is a great management tool developed by Poly (now HP) to allow administrators to push policies and custom configuration down to Poly handsets. They have some integrations already with Microsoft and Zoom. It would be fantastic to have RingCentral work with them to have RC added to their integrations list, allowing the phones to be provisioned to RingCentral but configuration managed by Poly Lens.
21 votes -
I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th
I need all 5 of my users to be able to text from our main company phone number. My customers don't recognize the phone number and think it's a scam.
64 votes -
Roles & Permissions that allow access to call recordings for a specific extension only.
Roles and permissions that allow a user to access call recordings for a specific extension only.
3 votes -
AI scoring for DFO
Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.
8 votes -
Ability to received Microsoft Verification Calls
The business will use ringcentral numbers as two factor authentication. Currently not able to received the authentication code via phone call on our deskphone
2 votes -
Multiple voicemail greeting
We have 1 super admin account with 3 numbers. We need to have different voicemail message for each number. Would that be possible?
2 votes -
Ability to distinguish different speakers in call recording
seem our team have a hard time distinguishing between different speakers at certain points in the call, like when there's a slight overlap in speaking.
do you have any other features that would help with separating speakers more effectively?1 vote -
allow users to reorder text templates once entered
It would be nice to be able to reorganize any text templates in the list. LIke being able to drag and drop more used texts to the top and less used to the bottom.
2 votes -
Bulk download of default password for Polycom
It would be a valuable feature to have the option to obtain the default RingCentral password for Polycom phones purchased from RingCentral. Currently, obtaining the password for each default setting can be troublesome and time-consuming.
2 votes -
Block all External Incoming Calls
A way to easily block all external incoming calls but only allow select internal extensions to call extensions.
The idea is to prevent anyone from outside the company from calling the select phone and allow people within the company to call those devices/phones.
The use case for us is we are using Ring Central with Algo Intercom devices and would like to control who can call the intercoms. We do not want any spam calls that can call our intercoms.
12 votes -
disconnect the call when there are no response for 3 times call screen
Customer would like to have an option when call screen ask for the name and the caller did not respond for 3 times the call will disconnect.
3 votes -
Admin Visibility for Auto-Reply SMS Settings
Overview:
Currently, administrators do not have the ability to view which users have enabled auto-reply text messaging within their individual RingCentral apps. The only way to verify this setting is by logging into each user account manually, which is time-consuming and inefficient—especially for organizations with a large user base.Proposed Enhancement:
Add a feature to the Admin Portal (or relevant dashboard) that allows administrators to easily view the auto-reply SMS status for all users in their organization. This could be displayed as a column in the user management table or within the messaging settings section for each user.Benefits:
Operational…
4 votes -
Intercom Calls from outside
User would like the ability to receive intercom calls from devices that are not provisioned in RingCentral or not added to their account.
2 votes
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