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  1. A feature to have an option to route calls to a specific extension when callers dialed an extension that is invalid or not set-up yet instead of simply playing an announcement.

    3 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  2. I would like to add my software developer on the account with admin role that is read-only. I would like to request the addition of a "Super Admin" role with read-only access to settings and configurations. This role should allow users to view all settings and configurations within the system, but not make any changes or updates. The objective is to allow designated users (e.g., system auditors, compliance officers) to have complete visibility into the system's settings without the ability to alter them.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. We are using another provider to be able to share our main number sms inbox, I learned that an update will be coming soon that will allow users to share an inbox, that is great!.

    But, we also need to be able to send a mass texts to our contacts, to announce office closure, holiday greetings or other business related announcements.

    This feature will get RC close to being a one stop option for Voice/Text service.

    6 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  4. The ability to archive all AI generated reports from phone and video calls as well as any general transcripts from phone/video calls. I’m in the financial services industry, it’s important for us to have an easy way to archive all client information from recorded and transcribed conversations.

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  5. As of right now, there’s not an option to choose the SMS/Text archive into Microsoft SharePoint or OneDrive. The next best thing is Google OneDrive. Our firm (along with many other businesses) use Microsoft 365 for all their business tech. This functionally would be very convenient if the integration was built.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. Option to remove company numbers on the list of fax from numbers when sending new fax to avoid users from selecting other company numbers other than their main company fax phone number are allowed numbers to be used.

    3 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  7. way you can update a group of unassigned phone profiles to
    the MACs of the new phones so that I can switch them over more easily at
    the given time

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. I don't delete my voicemails right away but it would be nice, when I do go to clean it up, if I could delete a group of them or all of them at once. It appears I can only go into each individually to delete them and I don't have time for that.

    13 votes

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  9. Customer would like to have an ability to where they can restore team that has been deleted accidentally

    2 votes

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  10. Ability to restore all deleted fax messages

    19 votes

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  11. Some of our users only use a portion of the external shared contacts directory that we have applied for all the users (different departments use different contacts.) They would like to be able to add from the external shared contacts directory to their personal quick contacts .

    5 votes

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    New  ·  1 comment  ·  Contacts  ·  Admin →
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  12. The customer wants to see the text history shown in Ring Central app, not just in Admin Portal.

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. • What issues is this solving for? - so the customer can use number '0' as their direct extension number
    • How will the feature help customer’s processes? - easy to remember their extension number
    • Who would benefit from it? - the customer
    • How should it work?- when searching for their extension in user extension tab, they will see their extension as '0'

    4 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  14. Feature request:
    Ability to redirect all second calls AUTOMATICALLY from the RC App, when the user is already on a call.

    Scenario: The customer does not want agents to need to take an action when they are already on a call. Nor do they want the 2nd caller to wait while the call is redirected manually. The call waiting feature does not cover this scenario. If you enable "call waiting" it still asks the agent to decline manually and the caller gets a busy tone. If you disable call waiting it will send the call to voicemail instead.

    Expectation:
    A…

    9 votes

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  15. 3 votes

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  16. We would like to have a DTMF Code for Call Forwarding from a deskphone.

    Upon checking on the available DTMF Codes, there is none for this feature: https://support.ringcentral.com/article-v2/901.html?brand=RC_US&product=RingEX&language=en_US

    9 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  17. Ability to temporarily disable licenses so there won't be any billing implications while it is not used.

    2 votes

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  18. We would like to have option to go back right away to last changes made on the admin portal, instead of navigating through all the settings just to repeat the same change made.

    7 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Add Launch URL capability on DeskPhones as well - currently only works on Desktop and Web App

    3 votes

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    New  ·  2 comments  ·  General Phone  ·  Admin →
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  20. To have the capability to apply a template where you can apply the customized RC App navigation Menu

    9 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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