12715 results found
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Custom call queue status
I would like to know if you can create custom call status for all agents in your queue such as "LUNCH"
13 votes -
Pre-recorded announcement
Pre-recorded announcement, for example, holiday, bad weather, etc. that you can use to apply on your announcement only extension
3 votes -
Allow forwarding extension to choose what endpoint to ring when forwarding call to another extension
We would like to have a forwarding extension to have a choice to select what endpoint (RC app, Desk phone, Mobile app) when forwarding call to another extension
8 votes -
Two-way Call Recording Announcement
Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.
29 votes -
Extend Retention for SMS Exporter
Problem
The current SMS Exporter is limited to 5,000 messages or 90 days, which makes it difficult for organizations that need longer-term access to SMS history for compliance, audits, customer service reviews, or operational reporting.Proposed Enhancement
Introduce an Extended SMS Archive mode that allows administrators to:Export SMS history beyond 90 days
Remove or significantly increase the 5,000-message limit
Run incremental exports (export only new messages since the last export)
Schedule automatic exports to cloud storage destinations
Export in multiple formats (CSV, JSON, PDF)
Filter by extension, phone number, department, or message directionAdditional Features
Search messages before exporting…
2 votes -
OTP FOR PURCHASE
Request to implement an OTP verification step when purchasing devices through the Admin Portal, as an added security measure to prevent unauthorized charges and ensure proper authorization for all device purchases.
2 votes -
Ring Type Settings for Call Queue Members
Feature Request:
Ability to set the Ring type of Call queue membersDescription: Add the ability to set the ring type to "Silent" for individual call queue members. This allows each member to choose whether their desk phone rings audibly or only flashes/blinks during an incoming call queue routing.
Business impact: Front-line staff can handle in-person clients professionally without a background chorus of ringing phones. They can discretely monitor the queue via visual blinks and pick up calls only when free, maintaining a premium, undistracted experience for the customer standing right in front of them.
2 votes -
Send missed call email notification as soon as the call was missed by a user regardless if the call was transferred after it was missed.
Currently a missed call notification is sent only to the final endpoint of the call.
If a call is offered to your extension and then forwarded to another extension (because you did not answer), the system waits to see if the second extension picks up.
If the second extension also misses the call, the email notification is sent to that last extension where the call was offered.Expected Behavior:
Send missed call email notification as soon as the call was missed by a user/extension regardless if the call was transferred to another extension after it was missed.2 votes -
Feature Request: Real-Time Queue Visibility in RingEX Desktop App
Dear Product Team,
We would like to formally submit a feature request for RingEX.
Currently, agents using the RingCentral desktop application do not have visibility into the number of callers waiting in the queues to which they are assigned. This limitation impacts operational awareness, staffing responsiveness, and overall service level management.
We request the introduction of a feature that allows agents to view real-time queue statistics, specifically the number of callers waiting per assigned queue. This functionality could be delivered through any of the following options:
A built-in real-time queue display within the RingCentral desktop application (enabled via permission or…
3 votes -
BT Feature Request: Custom Configuration for BT provided phones
BT Feature Request: Custom Configuration for BT provided phones
Details : Currently, BT-provided phones are not permitted to undergo any custom configuration changes because doing so would void the manufacturer’s warranty. The prohibited customizations include, but are not limited to:
*Blind/Attended Transfer Settings for Yealink phones
*Custom Line Key Setup
*Extending Transfer Timers for Cisco phones
*Any configuration requiring access to the phone’s web interfaceExpected Behavior: To be allow to apply the custom changes according to the customers request for their phone set up
Brand : BT Business
8 votes -
Bind IP to Emergency Address
Bind IP to Emergency Address
4 votes -
Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process
The RingCX Recordings Delivery feature allow for the file name to contain token #CALLDTS#, which is "The date and time a call took place". This date/time value is the Eastern Time. Our company is in Central Time zone as specified in the config settings in Ring Central. I understand the #CallDTS# value is taken from the Call UII. Both values should match the time zone specified in the company settings config.
4 votes -
sender should received notification that fax has been received successfully
sender should received an email notification that the receiver successfully received the fax that was sent.
2 votes -
Suppress Email Notifications for Blocked Spam and Phishing SMS
- Eliminates Security Contradictions & Confusion
When an inbound text message contains confirmed malicious phishing infrastructure (such as a "Smishing" link), RingCentral’s carrier-layer security correctly drops the text to protect the client's endpoint apps. However, allowing the automated notification daemon to still send an email copy of that exact phishing message directly to the user's corporate inbox completely defeats the purpose of the initial block. It creates a massive security paradox that confuses end-users and generates unnecessary IT support tickets.
Reduces Corporate Phishing Attack Surfaces
By delivering the verbatim contents of a blocked phishing text via email—complete with the malicious URL—the…
2 votes -
HIPAA Compliant Companies to Have Option for 90 Days of Message Data Retention
HIPAA-enabled companies should have the ability to pick message retention days up to 90 days.
2 votes -
Support More Than Three Concurrent Device Logins for RingCentral Fax
I would like to request an increase to the current three-device login limit for RingCentral Fax. Many users need access from multiple devices, such as desktops, laptops, and mobile phones, and the current limit can be restrictive. Allowing more device logins would improve flexibility and productivity while supporting today's multi-device work environments.
2 votes -
Option for Sharing Call Transcription via Mobile App
No option to share call transcript from the mobile app. only have an option to share for the call notes.
5 votes -
Agent Checker for Call Queue (Email Notification)
Implement an email notification system for the call queue managers to alert them when the number of agents logged in falls below a certain number.
6 votes -
transfer call indicator
The caller ID should have a transfer indicator to indicate whether the call is a transfer or a direct call. For example "Transfer from (Caller ID Name)"
10 votes -
Enhancement to Disposition Category Hierarchy in RingCX–Salesforce Integration
Request to enhance the current disposition framework by enabling a hierarchical selection model where Disposition Categories are selected first, followed by a filtered list of Dispositions within that category during agent call workflows.
Disposition Categories are only selectable after a Disposition is chosen.
Categories exist as an attribute within a disposition rather than acting as a parent hierarchy.
In Salesforce-integrated environments, categories are not clearly surfaced or reportable in call records.
This results in:
Inefficient agent workflows (especially with large disposition lists)
Increased risk of incorrect disposition selection
Limited reporting granularity and usability in both RingCX Analytics and Salesforce2 votes
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