13285 results found
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Add the option to route calls to voicemail when blocking calls with no caller ID.
Currently, the only available option is to change the default greeting from "Default" to "Mailbox is full."
It would be beneficial to have an option to route these calls to voicemail. This would allow us to customize the greeting so callers can leave a callback number or an alternate contact method, ensuring it doesn't defeat the purpose of hiding their caller ID in the first place.
2 votes -
Additional option to apply phonetic spelling for AI receptionist
Add an option or setting that allows administrators to enter phonetic spellings for names so the AI Receptionist can pronounce them correctly when transferring calls to a specific extension.
This feature would help correct situations where the AI Receptionist mispronounces an employee’s name when announcing or transferring an active incoming call. Administrators should be able to specify a phonetic pronunciation for each extension or user name.
2 votes -
Ability to Access and Update Firmware for Poly Edge 450/550 Series Publicly
Customer Request:
The customer is requesting the ability to access and download newer firmware versions for their Poly Edge 450/550 series desk phones, rather than having to wait for RingCentral's firmware certification and deployment process.Current Issue:
The customer is currently using firmware version 8.4.1.0068 and reports an issue involving PoE and DHCP errors, which can cause the phones to go offline.The customer is aware that Poly has released firmware version 8.5.0, which reportedly includes a fix for the PoE/DHCP-related issue. They would like to know whether RingCentral will deploy this firmware and, if so, when it will become…
2 votes -
Allow Customizable Callback Request Prompts and In-Queue Callback Audio for Call Queues
Summary
Currently, the Call Queue callback feature relies on standard system prompts. We request the ability to customize the Callback Request greeting or embed custom callback triggers directly into standard Call Queue greetings and Music on Hold (MOH).Use Case & Business Need
Multiple customers want to provide a seamless, branded experience while waiting in a Call Queue. They want to inform callers of expected hold times and offer an automated callback option within their custom queue announcements or hold music rather than relying on standard, uneditable system prompts.Example Scenario:
"Thank you for calling [Company Name]. Please hold while…
3 votes -
Native Visibility for Call Disconnect Initiator & Reason in Admin Portal
Problem Statement
Account administrators currently have no self-service method within the Admin Portal or Analytics to determine which party disconnected a call or why. When users report suspected "call drops," admins must open support tickets to have Tier 2 support pull backend session logs (Sonus-Disconnect-Initiator / Sonus-Call-Disconnect-Reason). In many cases, these inquiries turn out to be normal hangups rather than technical failures, resulting in unnecessary ticket volume and delayed answers for admins.Proposed Feature
Expose call termination telemetry directly within the Admin Portal Call Logs and Analytics detailed view:
1. Disconnect Initiator: A field indicating who ended the call (e.g.,…2 votes -
Fax transmission result for Main fax line assigned to Call queue
The customer is requesting the ability to configure email delivery confirmation settings for faxes sent from a main number assigned to a call queue.
2 votes -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes -
Have numbers show up as "From" on RollOver calls.
When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.
49 votes -
Main Phone Number Ring Two call queue
I want two call queues to ring at the same time when the main phone number is being dialed.
One of the call queue rings in order and one is longest idle.
5 votes -
Include All Phones on the Licenses and Inventory Report
We recommend enhancing the Licenses and Inventory Report to include all provisioned hardware, specifically ensuring that BYOD and manually provisioned devices are captured alongside standard inventory. Currently, the report omits devices lacking pre-registered serial or model numbers, creating critical data gaps for customers performing End-of-Life (EoL) tracking and hardware audits. By ensuring the report consistently exports the model, serial number, phone number, and extension details for every device on the account, RingCentral will provide the comprehensive visibility required for enterprise-level asset management and lifecycle planning.
10 votes -
Tailor SMS Notifications
Customer is requesting a way they can edit the notification and not include the "You can get RingCentral app here" and provide a link, as it does not apply to their environment, and they do not want to encourage their staff to download an app that will not work with their RingCentral account.
3 votes -
Preserve Call Queue / IVR Routing Tags for Saved Contacts in Call Logs
Prevents customer service and medical teams from losing queue context after hanging up, eliminating the need to pull separate Analytics reports just to check which department a saved contact tried to reach.
2 votes -
Ability to change the area code of numbers directly in the number inventory without needing to assign them to a user first. This will stream
Direct area code changes for unassigned inventory numbers without having to assign them to a user first—reducing process steps and saving time.
2 votes -
Saved Contacts to Show Extension Number
All contacts should show extension numbers when you filter calls in call logs
2 votes -
voicemail drop
I have tested the RingCentral App connect current version 1.7.24 with the Google Chrome Extension (version 1.6.30), I did not select a CRM to connect with and it works well.
Are there any plans to develop the same functionality within the RingCentral desktop app itself, it would be great to have access to it there and not have to depend on a browser?
Also, if it is made available within the RingCentral Mobile app, that would be great also!
6 votes -
Selective Fax Email Notifications
Provide the ability to configure fax email notifications on a per-number basis. This would allow users to continue receiving email notifications for incoming faxes from selected fax numbers while disabling notifications for others, offering greater flexibility and reducing unnecessary email alerts.
3 votes -
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
"Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled
35 votesThank you everyone for reporting this-- our Product team is reviewing resolutions now.
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favorite personal contact
ability to add personal external contacts from Google and Microsoft to ringcentral favorites
2 votes -
Salesforce Data Lookup for AI Receptionist
Objective
Enable AIR (AI Receptionist) to query Salesforce in real-time during a call to retrieve and verbally deliver specific client record updates based on caller inquiries.
Key Requirements
Contextual Data Retrieval: AIR identifies the caller's intent (e.g., checking application status) and uses key variables (e.g., client address) to locate the corresponding record in Salesforce.
Verbatim Response Delivery: AIR reads the retrieved Salesforce record data back to the caller exactly as it appears in the system, ensuring complete accuracy.
Workflow
Inquiry Received: Caller asks for an update (e.g., application status) and provides identifying information (e.g., property address).
Salesforce Lookup: AIR queries…
2 votes -
Caller ID for sending fax restriction
The customer has 3 fax numbers assigned to message-only extensions within a single site. The customer wants to restrict the users from using all the 3 numbers as a Caller ID when sending a fax, and only use/view the one assigned to their department
6 votes
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