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11090 results found

  1. AI Assistant extensive notes

    We have just recently started testing the AI functionality with RingCentral and we noticed that even though the notes are very accurate, they are also very short and miss a few quantitative data points we think would be interesting to have collected.

    We are in the healthcare industry and some of those data points would include the Member ID, NPI, Date of Service, TIN, etc.

    Are those settings we can change in the application to have some more extensive notes taken? Or is this feedback we can share for future development maybe?

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  2. rearrange or customize icons in the HU

    Ability to rearrange or customize icons in the HUD.

    3 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  3. Option to take no Voicemail for a user

    The ability to just hang up a call instead of it going to a voicemail. Disable Voicemail all together. For a user and for Call Queues,

    7 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  4. Make the SMS ID show the same name as the CALLER ID

    Right now the SMS / TEXT id shows only the phone number. So people opt-in for SMS / TEXT messages and then they see a number that they don't remember. If you ask for my CALLER ID to show what I type, then it should apply to the SMS / TEXT as well if I desire it. This feature works on your personal phone when SMS / TEXTing.... also works on WhatsApp and other texting apps, why not here?

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Disable Posting GIFs for Select Users

    I would like the ability to ban certain users from posting GIFs in the messaging section of RingCentral Video. Thanks

    2 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  6. Align Ring Count Settings with Audible Ringtone Across Devices

    Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  7. Caller ID on transfer

    Transfers - can we please have a feature implemented where end users can choose to have original caller ID displayed when transfered?
    I.E:
    Caller A calls the company, Employee B answers the phone and cold transfers to employee C. Employee C either answers or doesnt. By default in EX you only can have Employee B shown as the Caller ID. This isn't ideal in every environment.

    We would like Caller A info to be displayed for employee C, instead of employee B's info.

    3 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  8. Would like to have an option to just end the call if no one answers

    Our customer would like to have an option to end the call if no one answers, instead of routing it to voicemail, forwarding it, or playing an announcement.

    13 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    36 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  10. He wants the record button to be invisible to the users

    The record button to be invisible to the users, all calls are still recorded though

    2 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  11. RCS

    Upgrade Text Messaging Features to the RCS protocol in RingCentral.

    "The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."

    This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a…

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Show the operator extension name instead of the main super admin

    If the phone number is assigned to the auto-receptionist and that number is used by the operator extension to send SMS or fax, it should show the operator extension name instead of the main super admin's name in the email notification as the sender.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. External Shared Directory - One number different contacts

    The are several different contacts existing. These contacts/individuals (rightly) share one telephone number. Meaning, they can be reached at the same number, e.g. telephone connection in a workshop hall or production facility. As such, as in the private addressbook it should be possible to upload multiple contact with different name and the same phone number.

    Desired outcome for the external shared directory please refer to screenshot in the comments, example taken from private addressbook.

    3 votes
    New  ·  1 comment  ·  Contacts  ·  Admin →
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  14. update firmware of desk phone not delete custom config

    Have a fix when the phone is updated a firmware don't delete or remove custom configurations like speed dial.

    6 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  15. Direct Dial Number for Paging Groups

    Description:
    Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.

    Benefits:
    Increased accessibility for paging groups
    Simplified paging process for external callers
    Enhanced flexibility in paging options

    Additional Notes:
    This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.

    5 votes
    New  ·  6 comments  ·  Other  ·  Admin →
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  16. Missing Caller Number in Shared Voicemails

    Missing Caller Number in Shared Voicemails:
    When voicemails are shared via message or email in the RingCentral app or admin dashboard, the caller’s phone number isn’t automatically included for callbacks. Our salesperson has to type it in manually. Is there a setting to enable this?

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
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  17. Call Masking Company Wide

    I would like to suggest making the number masking feature available company wide for all extensions and users.

    By enabling Phone Masking for all users, you can ensure that all outgoing calls appear to be coming from the main company number. This not only enhances the security of your communication channels but also safeguards the personal and direct phone extensions of your personnel from being displayed to external parties.

    One of the key benefits of Phone Masking is that it reduces the frequency of outside customers calling an extension directly, bypassing the switchboard. This feature is designed to streamline the…

    8 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  18. Sending audio and video recordings using messages in the RingCentral app

    Add this feature for SMS / TXT to non-internal messenger users in our group. I have a lot of external customers I've added as contacts to my RC contact directory that I'd like to do direct video SMS to vs. taking a video and attaching to the SMS text message.

    5 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  19. Modify Performance Reports View

    We understand that certain columns in Performance Reports are included by default. However, it would be beneficial if administrators will be given the option to remove specific columns such as User Status, Voicemail Count, Department, Extension Number, and Total Handle Time (Outbound). Allowing this level of customization would make the PDF version of the report easier to read and more relevant to our needs.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Automatic Smart ACR disclaimer

    The Customer should have been warned automatically, the moment they enabled the Smart ACR feature. It's not even shown on the information section of said feature.
    There should be an automatic disclaimer that would include the one/two party consent laws.

    2 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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