12715 results found
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Centralized Company Schedule Management
Our company’s operating schedule changes from time to time, and it would be extremely helpful to have a single, centralized section in the Admin Portal where administrators can update the company-wide business hours or schedule. Any changes made in this section should automatically apply across the entire organization, rather than requiring updates on multiple users, call queues, or locations individually.
Having a centralized schedule management feature would:
Improve administrative efficiency
Reduce configuration errors
Ensure consistent business-hour settings across all users and features
Make it easier to adapt quickly to schedule changes (holidays, temporary hours, special events, etc.)
We believe this…
7 votes -
SMS blocking
to have an option to individually block short code SMS receive in the RingCentral Application
3 votes -
Implementation of Corporate SMS Communication Standards
We intend to implement a pre-authorized recipient directory for our SMS platform to streamline employee productivity. The system should restrict outbound SMS capabilities to a Super Admin-managed list of verified client numbers. This global policy must apply to all users to prevent unauthorized personal use of company resources.
3 votes -
Be able to use the *9 to record a call even if the automatic call recording is also enable.
it would be better to have both feature on-demand and automatic call recording feature to work simultaneously.
3 votes -
Dial By Name
The customer expressed a preference to use the dial-by-name feature—such as entering the first three letters of a contact’s name—when connecting to an extension via the RingCentral app, rather than manually dialing extension numbers or direct lines for internal calls.
3 votes -
Adding phone without phone number
Ability to add phone to the extension without a phone number for internal use only.
2 votes -
delete a guest belong to a team chat in ringcentral app
As a Super Admin the ability to manage team chats created by other users and delete guests or members added on the group chats
2 votes -
3 votes
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Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Feature Request: IVR Key Press Enforcement & Extension Dialing Isolation
Status / Problem Statement
Currently in RingEX, if a caller dials an IVR direct number and presses a single digit (e.g., "1") immediately upon connection, the system frequently interprets this as Direct Extension Dialing instead of an IVR Key Press Assignment.If the account has a single-digit extension matching that number (Extension 1), the call routes directly to that extension, completely bypassing the IVR menu logic. This allows callers (and robo-dialers) to accidentally or intentionally bypass intended IVR routes, breaking call flows and disrupting staff.
Proposed Enhancement
We need a…2 votes -
Bulk license transfer for Cost Center
Ability to transfer licenses in bulk in Admin Portal. As of now, transferring the license cannot be done in bulk
20 votes -
Documents Preview
Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.
12 votes -
Customization of Voicemail-to-Email Notification Template
Request Type: Feature Request / Template Customization
To have the ability to remove or customize specific default text strings within the automated voicemail notification emails. Specifically, we want to remove the standard directional line:"To listen to this message, open the attachment or login to your RingCentral account by clicking here."
Proposed Solution / Functionality
Provide an option within the RingCentral Admin Portal (Settings > Notifications > Email Templates) to either:Toggle on/off the default instructional text and login hyperlink.
Fully edit the text body of the voicemail-to-email notification template using basic variables (e.g., {SenderName}, {MessageLength}).
2 votes -
Enable Screen Sharing functionality in the RingCentral Desktop App even when the user is actively paired with a deskphone.
Screen sharing should remain fully functional in the Desktop App regardless of audio endpoint (deskphone, headset, or softphone), provided the user is already in an active session.
2 votes -
Option to Hide “Auto-Answer” Function in Roles & Permissions
Add a configurable option within Roles and Permissions that allows administrators to hide or disable the “Auto-Answer” function for selected roles.
2 votes -
Template for Phone Configuration in the Admin Porrtal
It would be ideal to have a user template for the Phone Configuration Screen Display settings that we can apply, so it can be easily deployed to more than 100 desk phones.
1 vote -
Add the Ability to Export Call Queue Lists
I would like to request the ability to export Call Queue lists from the RingCentral Admin Portal.
Currently, administrators can view and manage Call Queues within the platform; however, there is no option to export Call Queue information for reporting, auditing, documentation, migration, or administrative purposes.
Proposed Enhancement:
Add an export option for Call Queue lists (CSV, XLSX, or similar format).
Include key details such as:
Call Queue Name
Extension Number
Queue Members
Managers
Routing Method
Business Hours Settings
Queue Status
Other relevant configuration detailsBusiness Benefits:
Simplifies administration and record-keeping.
Reduces manual effort when documenting or auditing call queue…2 votes -
Separate Alert Timer Settings Per Call Queue Pickup Member
Currently, the "Call Queue Pickup" feature applies a global alert timer setting uniformly across all assigned pickup members. This severely restricts administrators' ability to design specialized supervisor workflows.
In this customer's specific scenario, frontline team members need a virtually instantaneous alert timer (0 to 5 seconds) so they can immediately see and intercept incoming queue calls via their physical line keys. However, the manager requires a separate, extended alert timer (up to 4 minutes). The manager does not intend to answer these calls dynamically; rather, they need the flashing line key to serve as a silent, hardware-level SLA breach indicator…
2 votes -
Shared inbox on Salesforce
Our customer also wants to have a shared inbox in Salesforce. They can send SMS from the call queue number, but they also want to receive replies to that number.
4 votes -
Ring Sense not giving transcriptions when we try to export or download the data
we need to export and analyze the transcriptions but when exported to excel we could not see transcriptions. instead what we find is a link which is not useful. kindly help
1 vote -
custom rule to remove agent from Group Memberships
Create a custom rule to automatically remove and add the agent to all groups(call queue ) that she is a member, instead of manually turning off and turning on once they are back from vacation.
2 votes
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