12971 results found
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Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries
Subject: Feature Request: Native Text Copying in Desktop Transcripts & Email Extraction in AI Summaries
Product / Module: RingEX Desktop App / RingSense AI Notes & Transcripts
Category: Call Transcripts & AI Recap Functionality
- Problem Statement Users face significant workflow friction when trying to capture call details from RingCentral AI Transcripts and Recaps:
Inability to Highlight & Copy: The desktop app prevents users from highlighting and right-clicking text inside the call transcript window, forcing them to download .txt files as a workaround.
Omission of Contact Information: Spoken email addresses (e.g., "john dot doe at domain dot com") are frequently excluded…
2 votes -
Fax and SMS recipient separated
An option to have 2 different recipient for fax and SMS
19 votes -
placing multiple calls on hold
Having a capability to put 4 calls on hold or more.
5 votes -
Request to Enable Customization of Soft Keys in Idle and Connected States
He would like the ability to customize soft keys 1 to 3 when the phone is idle and keys 1 to 6 when a call is connected, as currently these keys are locked and cannot be modified.
10 votes -
AI notes transcription after transfer
Call recording and AI Note transcription should still continue even after transferring or connecting a call to a different user on the account.
12 votes -
Having an option to display the source call queue
When a call initially comes into a call queue group and is not answered, it may be forwarded to another call queue group based on the configured call handling rules. In these situations, we would like the receiving queue to be able to identify which call queue group the call originally came from.
At the moment, the display information does not indicate the originating call queue when the call is forwarded between queues. Having an option to display the source call queue would help users understand the call flow and respond more efficiently.
We hope that additional display options can…
11 votes -
adaptive approach on ai notes/transcripts
ability of the ai transcript to adapt & apply with the stated name of the caller on actual conversation.
9 votes -
number tagged as spam
The customer was looking for real-time feedback explaining why their SMS messages were being flagged as spam, as this was preventing the phone number from sending and receiving SMS messages. They wanted to identify the specific word or content that triggered the spam filter and requested guidance on how to avoid similar issues in the future, including best practices for creating messages that are less likely to be flagged.
6 votes -
29 votes
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Missed Call behavior in Call Queues using Simultaneous Ring
Hello! We would like to submit a feature request regarding the Missed Call behavior in Call Queues using Simultaneous Ring.
Currently, when a call comes into a Call Queue, all agents receive the call at the same time. If one agent answers the call, the system automatically stops ringing for the others. However, for the agents who did not answer, the call appears as a "Missed Call" in the RingCentral App, even though the call was actually answered by another agent in the same queue, this is creating daily operational confusion for our team. Agents cannot determine if the call…
12 votes -
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word of the Delegated Line
28 votes -
Audit trail in RIngcentral app
To have the Ability to see who created and deleted the teams in Ringcentral app
4 votes -
Enable Direct-to-Voicemail Spam Routing for First-Born Super Admin
The first-born Super Admin can enable an automated call routing setting to seamlessly redirect all incoming spam-flagged phone calls directly to voicemail without ringing their live line, protecting their time while ensuring no potentially legitimate caller who gets falsely flagged is completely blocked.
4 votes -
Feature Request: Dynamic Call Whisper / Greeting Based on Dialed Number
We currently use multiple phone numbers for different functions and marketing channels (e.g., Google Ads, website, mails, acquisition, disposition, buyer inquiries, etc.).
We would like the ability to automatically trigger a unique call whisper or greeting based on the number the caller dialed. For example:
Calls to our Google Ads number → “Google Ads lead”
Calls to our direct mail number → “Direct mail lead”
Calls to our website number → “Website inquiry”Ideally, this would be a call whisper (heard only by the receiver before connecting) rather than a message played to the caller.
This feature would allow our…
10 votes -
Option to Enable "Missed Call" Notifications for Queue Agents When Calls Overflow to an External Number
RingCentral Product / Feature Area: RingCentral MVP – Call Queues & Analytics
Business Problem & Pain Point:
Currently, when a Call Queue reaches its Maximum Wait Time or Queue Capacity (Full), callers are automatically routed to an external overflow number (e.g., an answering service, mobile phone, or secondary partner line).However, because RingCentral processes this transfer as an "Overflow / Redirected" event rather than an "Abandoned / Missed" event:
Queue agents receive no missed call notifications in their RingCentral App or desk phones.
Managers lack real-time visibility into which agents missed the ring attempt prior to the overflow triggering.
Team…
4 votes -
Ensures your status remains 'Busy' while you are on a call, even if a second call enters your queue.
Keep status as busy (Red) while on a active call, even if second call enters the queue does not turn back to available status (green)
5 votes -
ringcx recordings
I think a great feature for accessing RingCX recordings would be to have them accessible through the desktop application, very similar to how you can access the for RingEX.
Currently from my understanding, you either have to use ACE or go into the analytics portal find the right pre built report open it up and search for your recording.
Whereas with RingEX, there's just a simple tab, you can select it go back through your call history and listen to the recording so simple.
It would make life so much easier then having to navigate to another link and another…
5 votes -
Auto- Receptionist Phone Number as a default Caller ID
We want to use our Auto Receptionist number as the outbound Caller ID for all users (old and new) by default, instead of setting it up manually for each one.
6 votes -
Persistent MMS (Attachment) Capability in Shared SMS Inbox
Currently, in the RingCentral Desktop App (Shared/Text tab), the "Paperclip/Attachment" icon is visible when first viewing a thread. However, after the first response is sent or the conversation is assigned to a user, the attachment icon immediately disappears.
Ensure the "Attachment/Paperclip" icon remains persistent and functional throughout the entire lifecycle of a Shared SMS conversation, regardless of assignment status or reply count.
13 votes -
Voicemail Greeting Library
We would like to have a feature that allows us to create a new voicemail greeting for a user while keeping the previous recording saved.
It would be helpful to have a voicemail greeting library where administrators can store, manage, and reuse previous voicemail recordings instead of having to create a new recording every time. This would allow us to easily switch between existing greetings when needed and avoid losing previously recorded messages.
3 votes
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