12714 results found
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T87W
Need presence feature enabled on the Yealink T87W. When a user is logged into their deskphone, we'd expect to see them as available in the RC app HUD display, but instead they're showing as offline (when idle)
Message from customer that can't use the T87Ws:
"That is one of the issues, but there is also a separate synchronization issue between the physical Yealink phone, the user’s extension, and the RingCentral app.
For example, the physical phone may be set to DND while the RingCentral app still shows the user as available, or the app may be set to DND while…
4 votes -
Message Tab Visibility | Ability to Remove by Assign and not Remove All By Default
Currently, when the 'Message Tab Visibility' tab is set to 'Removed completely,' the Message tab is removed by default for all users.
It should be a free or a preset feature. The role permission feature should be manually set, and Admin should be able to choose which extension to remove it from. This is more logical than removing completely right away.
4 votes -
Disable the "*" Asterisk Command
I am currently trying to verify my account information, but I am unable to proceed because pressing the asterisk (*) key triggers an outbound phone call instead of allowing me to continue the verification process.
Is there a way to disable or change this setting in RingCentral so that the asterisk key can be used for verification without initiating a call? Any guidance on adjusting this configuration would be greatly appreciated.
5 votes -
Give option to turn off notifications for adding members to a call queue.
When adding members to a call queue users receive an email that they've been added to a call queue. During the build process we would like to avoid users getting any notifications about being added to call queues or groups. If you could make this similar to when adding users to not send out an activation/notification email this would solve this issue. The problem is users who are not active are receiving an email that they've been added to a call queue. This leads to confusion and can cause the user to setup their own RingCentral account which will lead…
13 votes -
Add option to automatically mark faxes as "Read" upon successful automatic printing
We use the "Automatically print incoming faxes" feature in our pharmacy so that paper copies act as our physical workflow queue. However, because the RingCentral app leaves all automatically printed faxes as "Unread," our digital application is constantly cluttered with massive unread message badges.
Please add a checkbox under Settings > Fax that allows users to toggle: "Automatically mark incoming faxes as read once sent to the printer." and unsuccessful printed file should be marked *** unread. This will prevent staff from getting confused which file will iss missing.
5 votes -
Send email notifications to the super admin if users delete call recording
when users deletes the call recording, the super admin should be notified via email.
4 votes -
ENABLE SMS WORKFLOW FOR SHARED INBOX
SMS automation/workflows are currently only available for direct numbers and not supported in Shared Inbox. It would be helpful to extend this feature to Shared Inbox to allow teams to automate responses and improve messaging efficiency.
5 votes -
adaptive approach on ai notes/transcripts
ability of the ai transcript to adapt & apply with the stated name of the caller on actual conversation.
7 votes -
Suppress System-Injected Voicemail Privacy Prompts for Healthcare Accounts
This request seeks the implementation of an administrative toggle or Service Parameter (SP) to disable the system-generated post-recording menu that prompts callers to mark voicemails as "Private" (Option 5). Currently, this feature is enabled by default for all brands and calling packages and lacks a mechanism for administrators to opt out.
10 votes -
Add a sidetone feature on the RingCentral app audio settings for external headphones config
Some headphones has this built in feature or a physical button but some may not, it would be nice to also have this side tone feature available on the audio settings of the RingCentral app.
4 votes -
Prompt for dialing invalid extension
have an option to change prompts for when an extension dialed a wrong or invalid extension
4 votes -
SMS Shared inbox: Resolve feature
The Resolve feature is helpful, but it should not permanently close the SMS conversation. It would be better to allow the thread to reopen automatically if the client or a team member replies, rather than archiving it completely.
16 votes -
Be able to receive verification code from MIcrosoft.
Receive Microsoft Verification Codes using RingCentral Phone Numbers
18 votes -
Bulk Provisioning of DSS/Quick Access Keys on Yealink T57W
his procedure outlines the deployment of standardized quick access keys (Presence/BLF, speed dials, and line keys) across multiple Yealink T57W handsets. By modifying the master .cfg configuration file or utilizing the RingCentral Admin Portal template, administrators can push uniform key assignments to specific device groups simultaneously, bypassing manual desk-to-desk configuration.
3 votes -
Ability to disable voicemail envelope information when listening via physical phone
We want to disable the voicemail envelope information.
We have a message-only extension in Avaya Cloud Office that users can access to listen to voicemails.
When they are listening to the VM, an auto-generated voice announces the date, time, and caller before the actual message.
5 votes -
Feature Request: Admin Email Notifications for "Report Issue" Submissions
Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.
Problem Statement
Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.Redundant Support Efforts: Admins may spend time…
8 votes -
Beetexting Improvement
Hi Team,
We appreciate the recent updates to the BeeTexting interface. To further improve the user experience, we would like to propose an option for a Split-Screen View, similar to a standard email inbox (like Outlook or Gmail).
Currently, users have to click back and forth between the message list and individual threads, which feels fragmented. A split-screen layout would allow the left side to display the full list of messages while the right side shows the specific conversation or "particular message" selected.
8 votes -
Call Logs Visibility for Custom Role Users
Request to improve the Call Logs behavior for users assigned with custom roles who have access to multiple sites, enabling automatic population of call logs without requiring manual filtering.
Currently, users with custom roles and site-level access to call recordings are required to manually apply filters (e.g., by site, calling number, or dialed number) before call logs are displayed in the Analytics page.
Most reporting users (e.g., managers or team members) do not always have prior knowledge of specific call details such as the calling or called number. This creates challenges in efficiently locating and reviewing call records for the…
4 votes -
Voicemail Visibility from Standalone Extensions in RingCentral App
Customer is requesting an enhancement to allow voicemail/message-only (standalone) extensions to be visible within other users’ RingCentral apps, specifically so that voicemails left on a voicemail/message-only extension can be accessed and viewed directly from other extensions’ RingCentral applications. Currently, these voicemail messages are not appearing in other users’ apps, and the customer is requesting consideration of a feature that enables shared or cross-extension voicemail visibility within the RingCentral app to improve message accessibility and collaboration.
5 votes -
Capability of identifying the language for SMS
Capability of identifying the language that the customer use via SMS. Especially if their clients has a different language. It would be more easier for them to identify what language does their clients are using.
6 votes
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