13285 results found
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Call Recordings for Park Calls
Ability to have continuous call recording for calls that are placed or picked up from the call parking feature.
4 votes -
AI Langauge Selection
The customer has already selected their preferred language, but the AI continues to prompt for language selection each time the customer is routed to a submenu.
3 votes -
4 votes
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Enable Call Transcription in ACE for Internal Calls
Feature Request
Title: Enable Call Transcription in ACE for Internal CallsFeature Request:
Enhance the RingCentral app to support call transcription for internal calls between users within the same account, including calls involving extensions 118 and 119. Currently, transcripts are only generated for external calls, while internal calls do not provide transcription through Video Recording Insights.Business Impact:
Enabling transcription for internal calls would provide users with consistent access to call records and transcripts regardless of whether the call is internal or external. This would improve call documentation, follow-up, and overall usability of the recording and insights features.Expected Behavior:…
6 votes -
Failed Payment Alert Notification System
We are requesting an automated notification feature that alerts account administrators whenever a payment fails on the account.
Currently, account holders are unaware of failed payment attempts until services are interrupted or billed manually. This feature will automatically trigger real-time notifications via email (and/or system alerts) immediately upon a failed transaction attempt.
5 votes -
Enhanced Audio Management: Option to Mute or Lower Call Waiting Alerts During Active Calls
Features that allow granular control over call waiting notifications. Currently, the loud audio alert for incoming calls makes it difficult for their team to focus on active client conversations.
Ability to either silence or lower the volume of the call waiting tone on specific direct lines without disabling the feature entirely. This would allow the main reception line to maintain full alerts while providing a better acoustic experience for staff on direct lines.
16 votes -
Display Call Recordings and Transcripts in ACE for Internally Transferred Calls
Feature Request Summary:
Enable call recordings and transcripts to be accessible in ACE for internally transferred calls.Current Behavior:
For internally transferred calls, call recordings are visible in the call logs on the Service Web but are not available in ACE. The corresponding call transcripts are also unavailable in ACE.Expected Behavior:
Call recordings and their corresponding transcripts should be accessible in ACE for internally transferred calls, consistent with their availability in the Service Web call logs.Business Impact:
The unavailability of call recordings and transcripts in ACE limits users’ ability to review conversations, investigate call-related issues, and access call…4 votes -
AI Receptionist: add controls for acknowledgment filler and interruption handling
We use a RingCentral AI Receptionist for our salon business. Two response behaviors are currently fixed with no admin control, and both affect caller experience:
1. Acknowledgment filler — before every answer, the receptionist speaks a filler line ("All right, I'll look into that," "Got it, noted"). Please add a setting to disable acknowledgment responses so the receptionist answers directly, or a custom-instructions field where admins can set response style.
2. Interruption handling — there are no settings for caller interruptions: no enable/disable, no sensitivity, and no choice of what the receptionist does after being cut off (resume vs. drop…4 votes -
Ability to exclude users from default company teams based on site assignment or turn off auto-join for account-wide
Currently, when new RingCentral extensions/users are provisioned, they are automatically added to the primary account-wide default message team (e.g., "JTeam").
Admins—including Super Admins—currently have no way to:
Prevent users from automatically joining the default group based on their assigned site location (e.g., Maverick Medical).
Manually remove users from this default group once they are added.
Delete or convert the account-wide default group into a restricted/site-specific team.
For multi-site organizations, this creates unwanted group clutter, cross-site messaging noise, and potential data/communication privacy concerns across different locations.
Proposed Solution
Provide Admins with control over auto-joining default teams under Admin Portal Settings /…4 votes -
Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder
Users require an option within the RingCentral app settings to permanently disable or hide the informational pop-up box regarding SMS opt-out language compliance. Currently, when users click into the message field, a large black informational box appears explaining the "reply to STOP" checkbox feature.
While the reminder ensures carrier compliance, users who send frequent text messages find it highly disruptive and inefficient to manually click elsewhere on the screen to clear the pop-up every time they attempt to type. Introducing a "Do not show this again" checkbox on the pop-up or a toggle in the application settings would preserve the…
9 votes -
Received delegated voice mail should be allowed to be forwarded to other user extension in RingCentral App
Delegated users can now see voicemail in the RingCentral App for delegated line. However, it still cannot be forwarded to a different user extension. As of this time, the Forward option is in the option but not working.
5 votes -
Compliance Risk: Users Bypassing API via RingCentral FAX UI
As a healthcare organization using RC Fax via API integration as part of a controlled and compliant workflow, our users are still able to send faxes directly from the desktop application, which bypasses our approved API process and creates compliance and audit risk. We are requesting the capability to disable or restrict faxing from the RingCentral client (desktop/app UI), on the account level, while fully preserving fax functionality through our established API integration, so that all outbound fax traffic is enforced through our governed system. Being a compliance related issue, this request is urgent for us. REF: Support Case 31813110
7 votes -
Custom Rule : Redirect Internal Calls
The user would like to have a separate call-routing configuration for internal calls to a specific user extension. The goal is to use the same direct line while bypassing the existing ring settings, so that internal calls will ring directly on the designated extension user’s desk phone without following the current ring group or call-routing settings.
4 votes -
RingCentral AI Assistant / Bot Integration for Microsoft Teams Meetings (Auto-Join & Post-Call Summaries)
The customer schedules and attends meetings natively within Microsoft Teams. Although RingCentral is integrated with their environment, RingCentral's AI meeting assistant and transcription/summary features currently apply natively to RingCentral Video meetings. The customer wants an AI bot that can automatically join third-party meetings (specifically Microsoft Teams), record/transcribe the conversation, and deliver an AI-generated post-call summary and action items directly to their RingCentral account or email.
4 votes -
Custom Fax Forwarding Rules for Company Numbers
Summary:
Request the ability to create dedicated forwarding rules specifically for fax transmissions received on company numbers, independent of voice call routing rules.Business Need:
Currently, inbound faxes to a company number follow the same call routing rules as voice calls. This creates a limitation for organizations that forward their main company number to a call queue, particularly during after-hours, resulting in intermittent or unsuccessful fax forwarding to external destinations.Providing separate fax routing rules would allow administrators to define how fax traffic is handled without impacting voice call routing, improving reliability and flexibility for businesses that rely on fax…
7 votes -
View SMS History of all users
The ability to view SMS History for all users, view the text messages, and make sure everything is in compliance, being that this is a company phone system.
14 votes -
Getting on-hold calls from other user
Getting on-hold calls from other user using desk phone without using shared lines or call park.
4 votes -
SMS Notifications Custom Rule for shared inbox
I would like to be able to select certain users to receive notifications for shared inboxes. One of our main lines is for a certain business function so we want notifications for SMS to go to the head of that department, removing other admins from the notification.
6 votes -
Option to resend email notification for voicemail transcription
We would like to have the option to resend all email notifications for voicemail transcription, especially when the system is down.
6 votes -
7 votes
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