12358 results found
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SMS Shared inbox: Resolve feature
The Resolve feature is helpful, but it should not permanently close the SMS conversation. It would be better to allow the thread to reopen automatically if the client or a team member replies, rather than archiving it completely.
11 votes -
Call For Toll Free Romania Number
Toll-Free numbers in Romania are currently only reachable from a specific list of carriers (Telekom, GTS, UPC, RCS & RDS, and Orange). If your service provider isn't on that list, the call will fail by design due to these local routing restrictions.
5 votes -
Dual provision Polycom VVX 250
We are working to dual provision our Polycom VVX 250 phones to use both work with both Ring Central and Alta Fiber.
I tried updated a few phones to the latest firmware and this did not resolve.6 votes -
Colour options for beer emojis
Offer different colour options for the beer and beers emojis to ensure that lagers, ales and stouts are appropriately represented
17 votes -
Substitute Caller ID owned by Users not only super admin
Allow all users (not only the super admin) to use verified mobile numbers owned by other users as Substitute Caller IDs for outbound calls.
4 votes -
"Mute All" Control for Hosts and Moderators of Conference Calls/ Video Meetings
The requested "Mute All" functionality will provide hosts and moderators with a decisive tool to manage large-group acoustics. This feature will allow the session lead to silence every participant microphone simultaneously, ensuring that the transition into the formal discussion is instantaneous and professional.
By implementing this global command, the platform will effectively shield presenters from the distractions of unmuted lines and unpredictable background noise. It will serve as an essential moderation layer, allowing the host to command the floor without the manual overhead of auditing the entire participant list for "noisy" connections.
How It Will Enhance the User Experience
One-Click…4 votes -
Enable Video Calling Transfer option on VVX 661 to another VVX 661
I am using a desk phone with a connected camera and need to transfer video calls to another Poly VVX 661 device. However, when the call is transferred, only the audio is successfully transferred while the video is not carried over to the receiving device.
6 votes -
SMS Booster Additional Feature
Hi Team -
Hi Team,
While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.
First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller…
6 votes -
Allow a Site Number to be used for group SMS, with a setting to specify a Call Queue to handle calls and SMS for that Site Number
Currently to use the new group SMS features, you need to assign your customer-facing number to a Call Queue and the members of that Call Queue can send and receive texts from that group number. I want to be able to keep that number as a Site Number, and then just assign the Call Queue to that Site as a setting and have it behave the same way for group SMS. This allows the Site Number to be used for outbound caller ID for users that are not part of the Call Queue for SMS purposes. Currently there is no…
4 votes -
Implementation of Bulk Export for Interaction Transcripts
Currently, interaction transcripts can only be retrieved by opening individual call records, which is time-consuming for large-scale QA, sentiment analysis, and compliance auditing.
Requesting a Bulk Export feature that allows admins and managers to download transcripts in bulk using filters.
4 votes -
Receive OTP from websites
Ability to receive OTP when creating an account on websites.
229 votes -
Hold time visibility for other agents
Ability to have the users to view the hold time duration of other users
7 votes -
Remove voicemail options after voicemail limit to avoid reset
When a caller reached the maximum limit for leaving a voicemail, a prompt will be heard and will give the option to the caller if they want to erase the recording. This will reset the voicemail recording, hence the 2 minutes will reset and then the caller can repeat the steps.
5 votes -
Caller ID names to be alphabetized and not by area code
The caller id is sorted by default with area codes. Is there a way this can be changed or we can be given option to change it to alphabetical orders? I am referring to request caller ID names to be alphabetized and not by area code. For example, we have Utah above Texas which is because that area code is 208 above 210
5 votes -
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users
5 votes -
Analytics reporting for "Press 1" Callback selections in Call Queues.
Enable visibility in Analytics to track how many callers choose the callback option. Goal: Currently, it is difficult to measure how many users are utilizing the "Press 1" callback feature versus staying on the line. Adding this to the reports would help in analyzing queue performance and staffing needs.
7 votes -
Allow direct number assignment for an ATA device
I want to use my direct number for my ATA device for faxing.
5 votes -
Add "Unknown" or "Other" Call Result Column in Business Analytics Widgets
Currently, when users compare the "Total Call Count" against the sum of specific call results (Answered, Abandoned, Missed, etc.), there is often a discrepancy. This is due to calls with an "Unknown" result or specific internal transfers that do not have a dedicated display column.
This causes confusion for Admins and stakeholders who rely on these reports for 100% data accuracy. It makes the dashboard look like it has "missing" data, even if the calls are technically tracked.
Please add an "Unknown/Other" column option in the Widget settings. This will allow users to account for every single call included in…
6 votes -
Customizable Park Location Timeouts and Routing Destinations
Currently, when a call is placed in a Park Location, the system uses a global or fixed timeout. Once that limit is reached, the call typically rings back to the user who parked it.
I am requesting the ability for administrators to customize the Park Location timeout duration and define a specific destination for the call once that timer expires (e.g., sending it to a Call Queue, an Auto-Receptionist, or a specific Extension), rather than just the original initiator.
Use Case / Business Impact
Flexibility: Different departments have different needs. A Warehouse might need a 5-minute park window, while a…6 votes -
Audible Office-Wide Ringing for Softphone Users
The customer is requesting a feature and setting that would allow user applications or softphones to produce an audible ringing sound externally without requiring users to change their audio output settings from headset to desktop speakers. This background activity played an important role in maintaining engagement, urgency, and team awareness on the call floor.
Case Number: 30015331
10 votes
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