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10234 results found

  1. Notification when call ends.

    Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.

    This is such a basic but important feature. Thank you.

    15 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  2. add minimum of 3 number of callers allowed in queue

    add minimum of 3 number of callers allowed in queue, as requested by Josh for Calm Consultants

    24 votes
    New  ·  1 comment  ·  Call Queues  ·  Admin →
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  3. Add Special Number to New RC PC Application!

    Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    14 votes
    New  ·  6 comments  ·  General Phone  ·  Admin →
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  4. Live monitoring from RingCentral Admin portal of a extension/user.

    My idea has been possible in every PBX system I have worked on since the early 1990s, RingCentral does not have this capability. Being able to live trace or monitor extension/user from cradle to grave. This would make remote and onsite trouble shooting much easier.

    5 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Receive OTP from websites

    Ability to receive OTP when creating an account on websites.

    23 votes
    New  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Notification for Email Addresses Added to Bounce DB

    Feature Request: Notification for Email Addresses Added to Bounce DB

    2 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. SMS Recipient Removal in Call Queues

    As an admin, I cannot remove an SMS Recipient once added to a Call Queue. My only options are to just disable notifications, or to totally delete the Call Queue and recreate it. Need a "Delete" option for SMS Recipients on Call Queues.

    3 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    The customer wanted the option to change the Inbound call detail information in the RingCX|Agent application from DNIS to Caller ID Name.

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  9. SMS for RingCentral UK and EU Brands

    Current Functionality:
    SMS (Short Message Service) messaging is a core communication feature currently available for RingCentral North America (US and Canada) customers. This allows users to send and receive text messages using their RingCentral phone numbers, integrating SMS capabilities directly into their unified communications platform.

    Requested Functionality:
    We request the enablement of comprehensive SMS functionality for all RingCentral UK and European Union (EU) brands. This feature should allow RingCentral UK and EU customers to:
    1. Send and Receive SMS: Initiate and receive text messages from their RingCentral provisioned phone numbers (local, national, mobile, where technically feasible and legally compliant).
    2.…

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Adding specific tab for abandoned calls and missed calls in the performance report

    Adding specific tab for abandoned calls and missed calls in the performance report for the reporting purposes.

    3 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Program specific transfer button features on handset

    Program features on button configuration. IE - blind transfer to Call Queue or specific person or to a VM or mailbox destination.

    In medical offices phones are often shared and computers are not always accessible in a busy office. One-touch transfer to users, ring groups/call queues, speed dial routing to CX via a Call Queue being forwarded and directly to a voicemail/message only ext. is greatly needed.

    2 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  12. Permission to Block a User from Having the Visibility of IVRs from other Sites

    Permission to Block a User from Having the Visibility of IVRs from other Sites

    Currently, a custom role prevents the users from being unable to edit or make changes with the IVR but they still have visbility of the IVRs from other sites. By default, users assigned under the same Site where the IVR is assigned can or has the ability to make changes/edit.

    I'm trying to organize permissions for site managers, this works fine as it only filters users and groups, but it does not filter IVRS?
    Ie i have got a user who is a site manager with…

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  13. To be on available status in the queue without logging in to the app/deskphone so we can forward the call to the external number

    for the user to be on available status in the queue without needing to log in to the app/deskphone so we can forward the call to the external number; right now, it doesnt forward the call to the external number because the system detects that the extension is unavailable and it doesnt forward the call to the external number.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  14. Inbound Fax Format Adaptation or Override Mechanism

    Problem Statement
    While the majority of inbound faxes are successfully received via T.38, isolated instances occur where certain senders transmit faxes using non-T.38 formats (typically voice/G.711). In these cases:

    The system does not identify the call as a fax, treating it as a voice call.

    The fax fails to be processed, and no fallback handling is in place.

    The burden of resolution falls entirely on the sender, who may not have technical control over their fax equipment or carrier routing.

    This results in negative customer impact, particularly when:

    The sender is a critical third-party (e.g., government or financial institutions).

    The…

    2 votes
    New  ·  1 comment  ·  Fax  ·  Admin →
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  15. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    96 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  16. option to all robocalls in ringcentral

    I want to send text with automated RoboSMS to bulk numbers.

    3 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  17. Add ringdown for all supported phone types

    Currently, very few supported phone types (such as the Poly VVX series, which are now mostly end of sale) have a Ringdown option that is programmable via the admin portal or "service web".

    It would be beneficial to have ringdown, hotline, or autodial functionality programmable for all supported phone types on the RingCentral platform via the admin portal.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Enhanced Call Reports for Call Queue

    The customer has requested an enhancement to the reporting feature. Specifically, they would like the ability to filter reports by multiple direct numbers assigned to a call queue, rather than being limited to the call queue extension alone.

    They are attempting to generate reports for specific direct numbers associated with a call queue but do not want the reports to include all numbers assigned to that queue.

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. ability to set up 1 recepient for group sms

    customer wanted to have a feature where one of the recipients responded back to group sms only the sender will be able to view it

    3 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  20. TEXT MESSAGE SMS NUMBER WE SENT FROM

    It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    44 votes
    6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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