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9677 results found

  1. Just inquiring about the messages and files in Glip if there is an option to bulk-download
    - looking for a bulk download option instead of one-by-one

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  2. Resetting Profile Picture/Avatar as Administrator

    As an administrator of RingCentral in our environment, we regularly have new users who are assigned an existing RingCentral account that belonged to an old employee, because it is much easier than deleting/re-creating for every termination or new user.

    In some instances, the old employee will have set their profile picture, and there is seemingly no way for us to reset this without logging into their RingCentral account (or having them do it themselves).

    I have done research, and couldn't find a way to reset a user's picture from the Admin/Service portal. Is there any…

    2 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Allows Park Calls to automatically forwarded to the voicemail after exceeding the time out minutes

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. The caller wants to have an option from the user extension to press 0 to route to an external number while his RC app are all enabled.

    2 votes

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    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  5. We need an easier way to listen in on calls our employees are taking. Specifically from the mobile app or "softphone" is what you call it. Currently I have no way to see who is on a call and listen in if I choose to do so

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. Text messages from Google Voice nos. is not showing in the group conversation in the RingCentral app but instead its showing in a separate thread for the said number. I need to be able to receive messages from google vocie nos. on the same group thread and not on a separated thread for google vocie

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Change I.P Address to Avoid Number comes up as Spam

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  8. Set International number (Philippines) to call Philippines Phone numbers as Local calls for RingCentral Australia accounts

    2 votes

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    New  ·  0 comments  ·  International  ·  Admin →
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  9. The ability to integrate Twilio to RingCentral for SMS in Australia and possibility to send SMS to our leads from RingCentral using a Twilio number.

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. We want to have a status dashboard just like your website but dedicated for our phone lines.

    https://status.ringcentral.com/

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Remove the behavior where monitoring someone is counted as missed calls on the app and call logs of the one monitoring the calls. This will help our stats.

    2 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  12. Summary:
    Currently, RingCentral requires assigning a phone number to an extension in order to assign a license. This feature request proposes the ability to assign a license to an extension independent of a phone number.
    Benefits:
    Improved Flexibility: This feature would allow for more flexible license management. Organizations could assign licenses to extensions for users who require features beyond those offered in the base package, even if they don't require a dedicated phone number. For example, a user who needs access to video conferencing capabilities could be assigned a license without needing a separate phone line.
    Cost Optimization: Organizations could…

    9 votes

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    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  13. ability to add another conference line for a different group and the ability to jump from one conference call to another without disconnecting .

    1 vote

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  14. Ability to see how many suspected robocalls come in without disabling feature. A report specific for robocalls only.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  15. The customer is looking for a way to sync Azure to delete or disable terminated users.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  16. It is better that customer has the ability to choose the caller ID for each line -- even they are sharing one device. Some customers use one phone for different companies but admin portal only allows them to choose one caller ID.

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Want to have a custom role where a user can be assigned to a specific users to view and download the anlytics/report.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. The customer has an emergency alert system that triggers using an extension, such as 5304, which activates the alert on device 8180. After transitioning from Mitel to RingCentral, the manual SIP provisioning information requires the "username" field to be entered into the 8180's extension field. The emergency alert system depends on this extension to trigger correctly. Currently, this setup is not functioning as needed because the "username" field from RingCentral's manual SIP settings is tied to the phone number, not the extension number. The customer requests a feature that allows the "username" field to be used as the extension number.

    4 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  19. Have the option to manage these buttons like a regular presence option

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Share contacts from an apple or android device through RingCentral App as an SMS. Share contact is currently enabled however it sends as an internal message through Chat Message inside RingCentral App.

    14 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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