12617 results found
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option for ASE CHAT SUPPORT
option for ASE CHAT SUPPORT
1 vote -
Hide the Super Admin’s name for internal calls from the main or auto-receptionist number.
When receiving internal calls, they don’t want to see the main Super Admin’s name when using the main number or the auto-receptionist number as the outbound caller ID.
1 vote -
To be able to add an external number in the call queue
We would like to add external numbers as members of a call queue group and be able to set them up as longest idle or in fixed order settings
12 votes -
can you do automatic pick up on call queues for one specific number?
can you do automatic pick up on call queues for one specific number?
2 votes -
1 vote
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Hearing aid pairing between Ring Central App and Apple
Customer has an issue with Hearing aid pairing . He uses IPhone 12
1 vote -
Exporting call data directly Into Microsoft Dynamics CRM
We would like to explore the ability to export data from which person answered a call queue line directly into our Microsoft Dynamics CRM.
1 vote -
Have a "cold/blind" transfer go to the call queue voicemail like it does on an "ask first/warm" transfer
We found a situation with transferring a call to a call queue where an "ask first/warm" transfer functions differently than a "cold/blind" transfer.
If a User "cold/blind" transfers a call to a Call Queue and nobody answers, it goes into the user's voicemail who transferred the call instead of the Call Queue voicemail. We don't approve of this. It should go into the Call Queue's voicemail.
If a User "ask first/warm" transfers a call to a Call Queue and nobody answers, it goes into the Call Queue's voicemail. We approve of this.
If a Call Queue receives a call and…
5 votes -
Remove Country Code Prefix (“1”) When Saving Personal Contacts in RingCentral App
Currently, when users save personal contacts within the RingCentral app, the phone number is automatically stored with the country code prefix “1” (for U.S. and Canada). This causes compatibility issues when using these contacts in other applications or when exporting contact cards (vCards).
Allow users to save and export personal contacts without automatically adding the “1” prefix, ensuring better interoperability with other apps that rely on standard contact formatting.
2 votes -
We would like to have an option to create a special rule aside of just having a cutom rule optin for call queues
We would like to have an option to create a special rule that will be named as "Special Rule" aside of just having a custom rule option for call queues.
1 vote -
Ability to disable voicemail envelope information when listening via physical phone
In MiVoice Connect users had the ability to disable envelope information before hearing a voicemail messages when listening to the them on a physical device. This needs to be an option to toogle off. there are users that just want the mesage and will only be using a physical device to access it.
1 vote -
"Bring Your Own Device" option is not visible for a common area phone
The "Bring Your Own Device" option is not be visible for a common area phone, but it's visible for a limited extension phone.
2 votes -
Add Voice Notification for Incoming Call Queue Identification
Currently, when an agent receives a call from a call queue, the only way to identify which queue it belongs to is by reading the queue name displayed on the screen. However, when calls are routed to an external number (outside of RingCentral), this information is no longer visible, making it impossible for agents to know which queue the call originated from.
We would like to request an optional voice notification feature that plays a short message (e.g., “This call is from Craigslist queue” or “This call is from Sales queue”) before the call connects.
This feature existed in our…
1 vote -
Generate report containing disposition of received call being forwarded to voicemail and being abandon/hang up by the customer
Wants to have the option to generate reports where you can see the disposition (abandon/hang up) when received calls being forwarded to voicemail
1 vote -
ability to set their iPhone as the primary device for receiving incoming calls when someone dials their number or extension.
Allow users to configure device priority settings, so they can choose their iPhone (or any preferred device) to receive incoming calls first, regardless of activity or presence on other devices.
1 vote -
Admin portal template for changing email address domain
We are migrating our email addresses to another domain. We have tried to access and change the email domain for users in the online account under User > Templates; however, there are no options for us to change the email domain for multiple users in bulk within the account. It would be very helpful if we are able to update the email addreses in bulk in the account
2 votes -
Filter reports calls came in to each individual numbers assigned to one specific call queue
Customer would like to have an option to filter Filter reports calls came in to each individual numbers assigned to one specific call queue, the numbers assigned to one call queue should have the information as well showing in one report how many calls came in to each numbers assigned to one specifc call queue
2 votes -
Ring Call Queue Members in Sequence
Call # 1 should ring to # 1
Call # 2 should ring to # 2Right now, if I do Fixed order. It rings to #1 , she answers, completes her call then the next call ring to her again, she answers then the next ect.
When the next call comes in, weather it is answered by Member#1 or not, next call should go to Member #2.
2 votes -
Translate entire group chat to another language and lock it there
Problem statement
In cross-language teams collaboration it is essential that everyone tries to keep the conversation accessible for everyone. Sometimes group chats start from one language and some time later others join the chat forcing already joined people to switch to language that's clear for everyone (English usually). Other cases could be defined as requiring participants to use the only allowed language for communication.To address those concerns I propose to have following improvements:
If the discussion was happening for some time already, it requires newcomers to translate all the prior messages one by one. So, in this case it…
1 vote -
Mexico Number Format
Changing the Mexico number format in RingCentral system as the current format shows as +52 (8) 992685423, this should be change to +52 (899) 2685432 to eliminate any potential confusion for your customers.
2 votes
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