10928 results found
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Capture RC App and RC Phone App login information in Audit Log
I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using wrong username or password).
28 votes -
Stop second incoming calls from continually ringing over the top of an existing call
When a user is already on a call, and another call comes in, the phone continually rings over the original call.This makes it difficult to hear the original caller.I would propose that if a user is on a call and another comes in, RC makes a single ring tone to indicate another call is waiting, then just leave the pickup wizard on screen for the user to interact with.
28 votes -
The ability to turn on / turn off "Lateral extension dialing" within IVRs
We have cases from Customer's who do not like the fact that when callers reach a UC IVR menu they can dial extension numbers as well as the configured "Key presses" within the IVR. The Customers believe that they should be able to turn off this extension dialing so that only the configured key presses work and route calls.
28 votes -
Unable to release an individual line during a 3-person call.
When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My intension is to have 3 people on the line and when I am finish with one, I can release them and continue my conversation.
28 votes -
Disable dial pad pop out
Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.
27 votes -
RC Fax account forwarding to external fax number
Customer should have the option to forward RC Fax number to the External fax number for RC Fax account
27 votes -
Inbound Group SMS Text
Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.
27 votes -
Allow super admin to delete member on first born group chat on RingCentral App
Allowing Super Admin to delete a specific or multiple member on their first born/created group chat on RingCentral App. Allow also to delete chat messaged on group chat.
27 votes -
Use fingerprint or face id to login on phones
It would be nice to be able to log into RingCentral using Face ID or fingerprint on iPhones. Similar login on android would be helpful as well.
27 votes -
Use same email address use for multiple extensions
we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer convenient for us. we need to be able to assign the same email address to multiple extensions. it is not convenient to move the phones as frequently as we move back and forth between locations.
27 votes -
Admin can change other users' presence status and presence message
If a user doesn't show up for work (calls out sick, for example), their Available/Busy status cannot be updated by anyone else, so all other users see their presence as whatever their last status was, and they think that the user is at their desk when they are not there. It would be helpful if an Admin user could change other users' Available/Busy status, and the presence message, so that all other users would know the true status of the user.
27 votes -
Call Queue Voicemails
Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.
27 votes -
Export text conversations to a PDF or other document.
Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.
27 votes -
In Call Queue Press 1 to Leave a Voicemail
Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
27 votes -
SMS Messaging for Australian Users
The SMS features as currently described and discussed are not available for AU users. This is a much needed feature and would be a welcome addition.
27 votes -
prevent users from switching to DND
We would like to prevent call queue members from switching status to do not accept calls or DND
27 votes -
Roles & Permissions -- Allow Call Recording Access To Specific Site Only
Please allow call recording access to a specific site only under roles and permissions. In this case, user and/or manager can only view/access site they were assigned to. This will limit data a user/manager can view/access.
27 votes -
Allow transfers directly to the dial by name directory
Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact Center to transfer to the dial by name directory. They select that option. Then the RCO IVR says to press an option number again to then finally be transferred to the dial by name directory. This is not a great experience for the caller. I would rather see an option like the "message only extension" that…
27 votes -
View Company Call log on Ring Central Application
Viewing company call log on RC App without opening the admin portal will be a great feature. I will not need to log in on the admin portal anymore. This is a convenient feature where admin's on my account will be able to view it by just opening the application.
27 votes -
International SMS
have the sms enabled for international numbers
27 votes
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