13285 results found
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Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
34 votes -
Disable dial pad pop out
Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.
34 votes -
Remove Guest User in RC app/Admin Portal
Have the option to remove guest users from the RC app instead of blocking them.
34 votes -
Bulk Upload Devices
It would be nice if we could bulk upload our legacy devices (not purchased through RingCentral, but supported by RingCentral) into the Admin Portal so we don't have to do it one at a time. I understand that only the DealsDesk are able to bulk upload devices to Customers Accounts when purchasing/renting phones, so the feature is available, it would be nice if it wasn't just for new/rented devices.
34 votes -
Different SMS recipients for Main Number and IVR Menus
Currently we are only able to set 1 SMS recipient inside the Auto Receptionist's General Settings. This SMS recipient is used for both our company Main Number and for all IVR Menus. We'd like to have the possibility of assigning an SMS recipient that's different from the Main Number SMS recipent to our IVR Menus.
34 votes -
Add 933 dialing support to allow for testing of our 911 Notifications
Problem: Today, there is no way to test RingCentral 911 notifications for a company's emergency response teams. To validate they are working and that the message content is accurate, we ask that they dial 911. This makes customers feel uncomfortable and puts an unnecessary burden on 911 operators.Added context: Today, we offer customers a way to validate the e911 address and registration status associated with each endpoint. To do so, they dial 933 from a desk phone or RingCentral Phone for desktop (softphone). Our system will playback the direct telephone number of the phone they are dialing from (not the…
34 votes -
Certify Poly Rove (New Dect Cordless Offering) for Retail and others ASAP
We need to work on getting the Poly Roves certified for a variety of customer opportunities. Retail, Healthcare, Warehouse and Manufacturing. They have line Presence button, are ruggedized, and more configurable
34 votes -
Attaching pdfs to the text messages
When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.
34 votes -
presence keys template for Polycom phones
ability to create template for presence keys for Polycom phones
34 votes -
Company Fax Number option to enable and disable
We are a medical clinic and sometimes when we are closed for more than a week, we want to disable the fax so that messages are not received and the sender knows that their fax was not received. If we cannot do this, we have to respond to every fax and inform them we are closed, etc. It causes legal issues also if we receive a fax and do not respond.We ended up having to move my company fax to an auto-attend number instead and set that to voice only. We think that will work, as fax is not received.…
34 votes -
call recording
There should be an option to keep the recording for more than 90 days. Sometimes customers visit us back, and in case of some cases, we have to take out recording for last six months too. There must be an option either to transfer the call recording through FTP or save the recording for at least two years minor maximum of 2 years.
34 votes -
Roles & Permissions -- Allow Call Recording Access To Specific Site Only
Please allow call recording access to a specific site only under roles and permissions. In this case, user and/or manager can only view/access site they were assigned to. This will limit data a user/manager can view/access.
34 votes -
Allow outbound fax cover sheets to be updated
When you send outbound faxes to someone, you can't specify a person, company, subject, or any of the outbound variables in the cover letter using the Ring Central Application.
34 votes -
Hide User listing in directory
Currently, all configured extensions are published in the RingCentral Office Directory. Enable administrator the option to choose whether or not a telephone extension is published in the RingCentral Office directory
34 votes -
Utilize Rc numbers for whats app business
cx wants to be able to utilize RC numbers to be used to register for whatsapp business
34 votes -
Auto DND while computer locked
I work in a help desk capacity and I think an extremely useful feature might be a toggle for Auto DND mode while computer is locked. I primarily answer calls on my computer and would like to be able to step away from my desk and return without having to set my presence. It would have to also restore available presence when computer is unlocked as well, assuming presence was set automatically and not manually.
34 votes -
We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.
We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100. We have over 100 employees using the Ring Central application.
34 votes -
Call Queue - "Allow members to change their queue status"
"Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.
33 votes -
Remove Missed call tracking for a Call Queue call.
For the missed call display on the hard phone, customer does not missed called displayed when a user misses a Queued Call or a Ring Group call. They only what to see this on the hardphone for direct DID calls to their phone. When queued or ringgorup calls are missed by one user and handled by another user, the user that missed the call could potentially call back a customer not knowing the customer already had their question/issue taken care of. Not a good customer experience (or a end user experience)
33 votes -
Separate call recording announcements for internal and external calls
The ability to set a different call recording announcement for internal and external calls.Reasoning here is that internal team members already know that calls are recorded and why. Having the same call recording announcement whenever an internal call is made or when a call is being transferred internally slows things down and becomes frustrating for team members.This is particularly an issue for Redmayne Bentleys traders where time is of the essence when making these calls.
33 votes
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