12358 results found

1. Increase data retention for call logs more than 2 years

   retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years

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   Under Review  ·  6 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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2. Customize popup notifications

   We don't want popup notifications when every call is placed on Park. This feature began on 6/15 when HUD went from Beta to Live. We want to be able to customize/set our popup notifications so we can control which and when we receive messages, phone calls, etc.

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   Under Review  ·  10 comments  ·  Other  ·  Delete…  ·  Admin →
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3. prevent users from switching to DND

   We would like to prevent call queue members from switching status to do not accept calls or DND

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   Under Review  ·  5 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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4. Disable email notifications for call recordings

   We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.

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   Under Review  ·  4 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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5. Remotely manage user status

   RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.

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   Implemented  ·  6 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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6. show external caller's name/number when transferring call to another user, rather than person who transfers the call

   Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If there's another way or a solution to this, I'd love to hear it!

   Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If… more

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   Implemented  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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7. Performance Reports - additional filter for office hours

   While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full week or month only considering those calls that were active during office/business hours.

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8. Copy Custom Answering Rules to other Sites

   My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location.It's Oct 31'st 2022 at time of writing, so to fill in the entries for all of next years Holiday’s requires the below # of clicks per date; New Years Day - 7 clicks total1 click to open the From calendar, 3 clicks on the arrow to get over to January, 1 click to select the 2nd and finish the From calendar, then another 2 clicks to select the To calendar and click the 3rd as the end day. Martin Luther King, Jr. Day - 8 clicksSame as New Years Day, plus the click to add a new entry. Good Friday - 11 clicksPrimary Election Day - 12 clicksMemorial Day - 12 clicksIndependence Day - 14 clicksLabor Day – 16 clicksColumbus Day – 17 clicksGeneral Election Day – 18 clicksVeterans Day – 18 clicksThanksgiving Day/Lincoln's Birthday – 18 clicksChristmas Day/Washington’s Birthday – 19 clicksThis is 170 clicks per location, plus mouse wheel action to move the browser down to see the calendar, which is necessary once you have more than say 2-3 entries on the list. Lets call that another 7 clicks to do so since that’s also finger movement. 177 total clicks total.Times 9 sites equals 1593 freaking mouse clicks that I have to spend an hour or three doing.Thank Jesus I don’t actually need to put in specific times on each Holiday entry because holy crap, 30 clicks to go from 00 to 30 minutes? Get outta here.A couple other ideas;Why can't I paste into these date boxes? Even if I can't copy over these custom rules eventually, why am I forced into clicking everything here? Separate out the date and time fields if you must to enable pasting. Think of my poor mouse hand here!Or, allow the import of correctly formatted CSV or excel file so I can load the dates that way. Four columns, start date, start time, end date, end time which pre-fills the appropriately separated boxes from the prev suggestion.Gosh, if you’d just consider setting the To box’s default date to be the From date +1 day, that alone would save me almost 100 clicks in total.Even making the default date of the next rule be the same date as the preceding rule would cut down on clicks, to a point.This specific UI needs serious work, please consider all of my suggestions. I’m glad I only have to mess with the Holiday rules once a year because this takes hours, really bothers my wrist, and quite frankly generates spite on my side. All easily avoidable with some changes to the UI. Thanks.

   My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location.It's Oct 31'st 2022 at time of writing, so to fill in the entries for all of next years Holiday’s requires the below # of clicks per date; New Years Day - 7 clicks total1 click to open the From calendar, 3 clicks on the arrow to get over to January, 1 click to select the 2nd and finish the From calendar, then… more

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   3 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Currently planning and under development. No specific release date available yet.

9. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system
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   New  ·  1 comment  ·  General Phone  ·  Delete…  ·  Admin →
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10. Enable Group SMS/MMS Support for Phone Numbers Using Sinch

    Currently, phone numbers provisioned through the Sinch carrier do not support Group SMS/MMS functionality. This limitation severely impacts business communication workflows, especially for teams that rely on real-time, transparent group messaging with clients, partners, or internal departments.

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11. Phone Number out of Service - Notification

    When a phone number is out of service., the caller should receive a voice notification saysing "There is no connection for the number you have dialled, please contact directory inquiries" - "Die von Ihnen gewählte Rufnummer ist nicht vergeben, bitte rufen Sie die Auskunft an."

    At the moment there is only a busy tone or something comparable played down leaving the caller in an unsatisfying user experience (Callers in Germany are used to this announcement).

    29 votes

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12. Two-way Call Recording Announcement

    Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.

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13. Need Public Parking in HUD

    Need Public Parking in HUD

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14. Disable Overall AI Assistant

    Few of the customers are requesting to disable overall AI assistant.

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15. Add 933 dialing support to allow for testing of our 911 Notifications

    Problem: Today, there is no way to test RingCentral 911 notifications for a company's emergency response teams. To validate they are working and that the message content is accurate, we ask that they dial 911. This makes customers feel uncomfortable and puts an unnecessary burden on 911 operators.Added context: Today, we offer customers a way to validate the e911 address and registration status associated with each endpoint. To do so, they dial 933 from a desk phone or RingCentral Phone for desktop (softphone). Our system will playback the direct telephone number of the phone they are dialing from (not the phone set in the Outbound Caller ID), the address they are registered to, and whether they are registered to 911 or not. It is an effective way to support validating the e911 address today.Request: Allow 911 notification to be sent out when dialing 933. This will allow admins, and emergency response teams to adequately test the RingCentral 911 notifications.

    Problem: Today, there is no way to test RingCentral 911 notifications for a company's emergency response teams. To validate they are working and that the message content is accurate, we ask that they dial 911. This makes customers feel uncomfortable and puts an unnecessary burden on 911 operators.Added context: Today, we offer customers a way to validate the e911 address and registration status associated with each endpoint. To do so, they dial 933 from a desk phone or RingCentral Phone for desktop (softphone). Our system will playback the direct telephone number of the phone they are dialing from (not the… more

    29 votes

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16. International calls report

    Customer needs a way to report on international calls for departmental charge back. The need to create a custom report that details the calls for the past 12 months. There is no way to do that in Analytics today. The data can be pulled from the call log, but it is a very time consuming manual process.

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17. Archiver Disconnect Notifications

    We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin platform that this occur. We couldn't find the reason why with the Audit because this happened back in September 15th, 2021 and we just recently notice that last week.This new feature will help tremendously as it will notify us if for some reasons our Google Drive get disconnected. We lost most of UC recordings because of that.

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18. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

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19. Display blocked calls in call log

    It would be great to see that a call that was added to the Blocked Calls list is actually being blocked

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20. Option to Bulk Download Recording

    Please have an option to bulk download recordings (meeting, call logs, etc.)

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    Under Review  ·  9 comments  ·  Application  ·  Delete…  ·  Admin →
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