12971 results found
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Please add the ability to have multiple group managers for a usergroup.
Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this will help in many companies.
32 votes -
Merging Calls in RingCentral harder to do in "New Layout"
New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app? Workaround: Switch the MVP App to the Old Layout but we don't know how long it will be around.
32 votes -
Possibility to filter by more criterias when adding members to a qall queue
There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies will agree with me here. Best Regards
32 votes -
Real-time Email/SMS Notifications for Call Queue Booster Callback Requests
Currently, the Call Queue Booster allows customers to request a callback, but staff are only notified via a visual asterisk on physical desk phones when an agent becomes available. There is no real-time email or SMS alert sent at the moment the callback is requested.
Support teams who are mobile or not sitting at a desk cannot track pending callbacks. This leads to missed customer follow-ups and a lack of a "paper trail" for prioritizing urgent requests.
Add a toggle in the "Voicemail & Notifications" section of Call Queues to "Notify via Email when a Callback is requested."
31 votes -
Remove Missed call tracking for a Call Queue call.
For the missed call display on the hard phone, customer does not missed called displayed when a user misses a Queued Call or a Ring Group call. They only what to see this on the hardphone for direct DID calls to their phone. When queued or ringgorup calls are missed by one user and handled by another user, the user that missed the call could potentially call back a customer not knowing the customer already had their question/issue taken care of. Not a good customer experience (or a end user experience)
31 votes -
Rotating Custom Audio for Hold and Connecting Calls
Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be the same intro song.
31 votes -
Dial-by-Name customization
Dial-by-Name customization-Pre recorded greetings for Dial By Name Directory or can be modify by recording new greetings
31 votes -
Ability to retrieve sent fax messages beyond 90 days
ability to retireve the actual fax messages sent beyond 90 days
31 votes -
CallerID Name in UK
It would be useful to have CallerID name to be available in UK as well like in the US. As a business we want to make sure that out customer's are aware that we are calling them since they will see the Name of our business when we call them.
31 votes -
On-demand Call Recording Announcement settings by individual sites not account based
Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.
31 votes -
To be able to reply on SMS from short digit numbers or 646000 number
To be able to reply on SMS from short digit numbers or 646000 number
31 votes -
Use same email address use for multiple extensions
we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer convenient for us. we need to be able to assign the same email address to multiple extensions. it is not convenient to move the phones as frequently as we move back and forth between locations.
31 votes -
Export text conversations to a PDF or other document.
Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.
31 votes -
Give administrators the ability to report on text messaging (number sent/received, and even view the text)
I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).
31 votes -
Allow customer to set an auto response in SMS
I hope we will have an option to create an auto response in SMS so whenever someone sent SMS we can send them an auto response. It will be very beneficial for every company and will saves time.
31 votes -
Password and PIN Expiration Requirement
Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
31 votes -
show external caller's name/number when transferring call to another user, rather than person who transfers the call
Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If…
31 votes -
call waiting longer than 15 min & customise the number of callers in a call queue
PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do not want a minimum of 5 callers in the queue , in this case only 1-2 callers. When you have a minimum of 5 callers & only 1-2 staff taking calls the result is that callers can be waiting longer than 15 min the queue2. Because of the problems with point 1 we…
31 votes -
Pride flag emoji
Pride flag emoji / self explanatory
31 votes -
Control Calls Using a Desk Phone With the Desktop App
Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not having a microphone with their computer, but find the desktop app's UI to be easier to understand and use than the desk phone's interface. It would be nice if it was possible to use the desktop app's interface to do things such as forward a call, put a caller on hold, and…
31 votes
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