12110 results found
-
Ability to retrieve sent fax messages beyond 90 days
ability to retireve the actual fax messages sent beyond 90 days
29 votes -
Display blocked calls in call log
It would be great to see that a call that was added to the Blocked Calls list is actually being blocked
29 votes -
Add User Caller ID option: ability to select User's Name as a Caller ID
Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#
29 votes -
Allow super admin to delete member on first born group chat on RingCentral App
Allowing Super Admin to delete a specific or multiple member on their first born/created group chat on RingCentral App. Allow also to delete chat messaged on group chat.
29 votes -
Use same email address use for multiple extensions
we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer convenient for us. we need to be able to assign the same email address to multiple extensions. it is not convenient to move the phones as frequently as we move back and forth between locations.
29 votes -
Admin can change other users' presence status and presence message
If a user doesn't show up for work (calls out sick, for example), their Available/Busy status cannot be updated by anyone else, so all other users see their presence as whatever their last status was, and they think that the user is at their desk when they are not there. It would be helpful if an Admin user could change other users' Available/Busy status, and the presence message, so that all other users would know the true status of the user.
29 votes -
Allow Group/Team SMS Sharing
Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
29 votes -
regular user ext can use numbers in the auto receptionist as outbound caller id number for SMS
need an option that regular user ext will be able to select numbers in the auto receptionist to use as their outbound number for sms. as of the moment we are limited to assign the number to the user ext for them to be able to use it. this gives restrictions especially if we need other user ext to use the same number
29 votes -
Export text conversations to a PDF or other document.
Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.
29 votes -
In Call Queue Press 1 to Leave a Voicemail
Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
29 votes -
prevent users from switching to DND
We would like to prevent call queue members from switching status to do not accept calls or DND
29 votes -
Distinctive Ring for Queues
Would be beneficial for queues to have ability to have distinctive ring. That way, if someone is member of multiple queues they can hear ring and discern which group that calling is coming in through. I know we can show queue name, however we have had requested audible ring identifier as well.
29 votes -
Call History for Simultaneous Call Queues
I would be a good update for the call history to reflect that a call has been answered by another user instead of showing a missed call in the call history. If the call was answered by another user in the call queue, then the call was not missed.
29 votes -
Call Monitoring feature for mobile app (IOS and Android)
Submitting a feature request on behalf of the customer to add the Call Monitoring feature on HUD for Mobile app (IOS and Android). We replicated the issue on Android but there's no option to monitor the call.Checked the Support site:https://support.ringcentral.com/article-v2/Monitoring-live-calls-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_USThe monitoring of live calls is only available to the RC desktop app
29 votes -
retrieving deleted fax, past data retention policy
Request to redeem deleted Fax logs using the Ringcentra Application
28 votes -
Edit profile picture on admin portal
Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.
28 votes -
Add Rotational setup for call queue
User wants to have the Round Robin or Rotational queue added to the Call queue setup, as Longest Idle favors people who are not getting on the phone to make outbound sales and they should not be rewarded with more incoming leads than sales people who are dialing for more business.
28 votes -
Automatic Live Transcription for live call recording
Please add automatic live transcription for live call recording it will happen during a live call and in the start of recording a transcription is being generated
28 votes -
Shared Fax Inbox in RC App for Departments
The request is to allow a department fax inbox within RingEX Application. Currently, users can see their own fax inbox, but it would be helpful to also have access to faxes that arrive to shared fax accounts within the RingEX Application. This would eliminate the need to use email to deliver the fax to multiple users, which could pose a security problem for PII. It would keep the document protected within the application and make it easily accessible for multiple users.
28 votes -
Outbound Caller ID Search
Customer is coming from CloudCall, which has a local presence option that can auto select an outbound CID(covers most major metro cities) to match the dialed number. RingCX, and Dialpad CC can do this, but if MVP simply had a search feature for its built in Outbound CID selection, it would be more attractive to customers that don't necessarily need a full CC package just for this feature. I have recieved feedback from many prospoects that once that list gets more than 20 numbers in it, it becomes too cumbersome for the end user.
28 votes
- Don't see your idea?