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  1. We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.

    23 votes

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    Under Review  ·  3 comments  ·  Other  ·  Admin →
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  2. We have some users that need to be able to accept longer voicemails (in particular our help desk that needs people to be able to record detailed descriptions of their problem). It would be useful to us to allow for at least certain users to be able to accept longer voicemails.

    23 votes

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    Under Review  ·  6 comments  ·  Other  ·  Admin →
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  3. We would like to prevent call queue members from switching status to do not accept calls or DND

    23 votes

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  4. Currently the new RC Video is not able to link to Microsoft on premise exchange / Outlook. The only options to link a calendar are Google or MS 365. I must say I understand the move off of the Zoom platform but to ask people to be moved off by March 8th 2021 and lose these necessary features makes it very difficult.Thank you in advance,Derek

    23 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  5. For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone for our users.

    23 votes

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  6. With the new all in one App we are loosing the recurring meeting tab where all our monthly recurring meetings are stored to easily refer back to. is this something that will be coming back in the future?

    23 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  7. While away on lunch, out of office or not available auto reply would be very helpful when receiving a text. Automatic custom made Signature for every text sent would also save time and so the members know who sent the message.

    23 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  8. We should be able to set an away message on our texts so that if we are on vacation or in a meeting clients know that we're not available, just like we can for a phone or email

    23 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  9. This request is coming from a busy primary care doctors office. We use text messaging to communicate with our patients often. Sometimes we get texts after hours and on weekends. It would be great to have the option to send an automated text response when the office is closed letting patient's know other contact options and when our business hours are. I'm sure other businesses would appreciate this feature as well! Never let a client think they are being ignored but instead let them know when you expect a response!

    23 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  10. We will on occasions change a template setting or apply template setting to a user who missed having a template setting assigned. the user gets an email and also a voicemail informing them of a security change which leads to concern and confusion. It would be great as an admin to push out the template and not have the user notified. We have the box unchecked to email the user but they still receive the message.

    23 votes

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  11. Currently extensions are required to take voicemails & faxes as all or none. Our customer would like to have the option to take no voicemails, but still receive faxes.Is it possible to enable faxing only and no voicemail? Rather than disabling the mailbox entirely?

    23 votes

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    Under Review  ·  3 comments  ·  Fax  ·  Admin →
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  12. When we add a user with extension, the user automatically gets an email notification that the device has been added and gets the SIP information via that same email. Is there a way to disable this? We program everything on the back end ahead of time and do not want this information to be sent to our users.This is important to us as we do alot of acquisitions and do bulk updates of many users at once. Even if it's a new hire, they get a whole bunch of initial emails. Having this be one last email that they have…

    23 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not monitored after business hours. For urgent needs, please call (xxx) xxx-xxxx." Currently, we are missing vital messages such as staff call-offs because they text our office instead of calling after hours.

    23 votes

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  14. Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable.Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly.These customers cannot switch to Unify Office / Ring Central because the correction would require a lot of effort.The requirement is to convert any phone number into a dialable E.164 format.Example:+49 (0) 8153 1234567 must be converted to +49 8153 1234567.Almost all UC systems available in Germany / Europe support this function.

    23 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. We recently migrated to RingCentral and have come to discover that one of the biggest features we use is not available with RingCentral. From our desk phones, we are unable to conference if the two calls we want to conference are both external. It gives a busy signal instantly.To clarify, if we call an external phone number, then try to conference with a second external number, this does not work. However, if we call an internal extension, and then try to conference an external phone number, that works fine. If we call an external number and conference and internal number,…

    23 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  16. Within Call Queues there is an option for After Hours to forward voicemails to external numbers. During work hours you can send voicemails to the Call Queues extension or another extension. The customer would like the option during work hours to forward voicemails to external numbers.

    23 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned

    22 votes

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    New  ·  2 comments  ·  General Phone  ·  Admin →
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  18. As the Title states, add the ability to apply custom rules to the call queue template. This would allow the quick copying of custom rules that you would want to apply to multiple queues easily, example being able to copy a holiday schedule custom rule to multiple queues that share the same schedule instead of having to setup the same custom rule multiple times.

    If this is too much of a hurdle, another possibility would be being able to save custom rules and then when in the custom rules tab be able to select a previously saved rule to apply…

    22 votes

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    2 comments  ·  Call Queues  ·  Admin →
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  19. Implement manual pause and resume of automatic call recording in RC RingCentral App. This is an RingCentralPhone Desktop gap.

    22 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  20. Use Case: The customer is using our RingCentral Call Queues for Customer Service calls and likes how they work. They want to extend their Customer Service experience to also include SMS. Ideally, they want to be able to simply manage the SMS within the Call Queue setting to determine which agents should receive an SMS, depending on who's available. Also, they want to decide who should be receiving the SMS messages.Feature request:
    Allow Queue Manager to determine which agents can receive SMS or not in the Queue setting, just like they do today for agent availability on calls
    Allow Service…

    22 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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