13285 results found
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Deskphone pairing play voicemail
Ability to play voicemail from the desktop application and listen to the voicemail audio on the deskphone while in desktop pairing.
32 votes -
RingCentral Admin Portal -- Phones & Devices User Phones --> Don't show RC APP status
Hi RingCentral,With the RC Admin portal we can see the status of the phones.But it seems that this only works for SIP devices (RC Phone and Sip phones), but not for the RC APP.Can you also the RC APP to this overview?
32 votes -
Show Original Callers Number in Caller ID when Transferring calls
Feedback from users that the would like to see the original caller ID on transferred calls in the RingCentral app.
32 votes -
Custom Answering Rule: Add Recurring Events for Holidays
Instead of having to remember how to set a voicemail for every holiday each year, it would be nice to create a rule and have it repeat yearly for Holidays you know your company will be off... Like Christmas Eve and New Years. Currently, you must pick a "specific" date and time instead of being able to set recurring events.
32 votes -
Allow customer to set an auto response in SMS
I hope we will have an option to create an auto response in SMS so whenever someone sent SMS we can send them an auto response. It will be very beneficial for every company and will saves time.
32 votes -
Provide a way to directly leave voicemails without first calling someone
There are cases where people only want to leave a voicemail for a person, and not ring a person's phone first. (Ex. If you want to leave a voice message, but it's not urgent.)Please provide a way to set a direct dial number to allow people to reach the Ring Central voicemail system for a company.Without this feature Ring Central doesn't provide feature parity with other on-premises phone systems which all have this functionality.
32 votes -
Messaging data export in a more legible format
Currently we can download an export of data for a user(s), but this is no more than an archive dump where JSON files are received and an employee with a modicum of IT knowledge must intervene to make the data readable. I would like a method to allow managerial staff to view the data without requiring IT knowledge. This can come into play if an employee is fired for untoward conduct either toward another employee or a client. This data should never leave the manager's office to be "decrypted".
32 votes -
Team Calendar in New RingCentral App
Bring back to team calendar that shows GLIP tasks on a calendar view. It is in the RingCentral Class app.
32 votes -
Implement Opt-in / Opt-out Controls for Enhanced Business SMS
RingCentral already has implemented Opt-in / Opt-out controls for its high volume A2P SMS product. This is also a necessity for the Enhanced Business SMS product to keep all customers as well as RingCentral compliant.This enhancement should cover the automatic blocking of texting company-wide to numbers which have explicitly opt-out, but it should add auto-replies similar to the functionality of RingCentral Automator for company-wide use that are controlled by Admins for individual lines and company phone numbers as well.
32 votes -
call waiting longer than 15 min & customise the number of callers in a call queue
PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do not want a minimum of 5 callers in the queue , in this case only 1-2 callers. When you have a minimum of 5 callers & only 1-2 staff taking calls the result is that callers can be waiting longer than 15 min the queue2. Because of the problems with point 1 we…
32 votes -
Forward caller id from Parking Lot
In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.
32 votes -
Ability to call short code numbers such as 311
Background: Ability to call short code numbers such as 311.Problem: Customer is unable to call 311.Steps to Reproduce:1. Dial 311 from his Polycom phoneCurrent Behavior: Getting an error message: Invalid extension.Expected Behavior: Should be able to call 311.
32 votes -
Stop second incoming calls from continually ringing over the top of an existing call
When a user is already on a call, and another call comes in, the phone continually rings over the original call.This makes it difficult to hear the original caller.I would propose that if a user is on a call and another comes in, RC makes a single ring tone to indicate another call is waiting, then just leave the pickup wizard on screen for the user to interact with.
32 votes -
Grant users the ability to change call forwarding and availability states on behalf of other users
Our principal wants their assistant to be able to modify their call forwarding profiles and their availability states. A feature that allows a user to delegate permission to another user to change their availability state and forwarding profiles would be an excellent feature.
32 votes -
Please add the ability to have multiple group managers for a usergroup.
Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this will help in many companies.
32 votes -
Merging Calls in RingCentral harder to do in "New Layout"
New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app? Workaround: Switch the MVP App to the Old Layout but we don't know how long it will be around.
32 votes -
Possibility to filter by more criterias when adding members to a qall queue
There is no possibility to filter by department or other criteria beside Site when adding members to a qall queue. This is quite annoying as call queues most often are not the same as Site members. I think you and admins of many other companies will agree with me here. Best Regards
32 votes -
Receive Fax in Multiple RC App Users
Multiple users can receive a fax via email with/ attachment, but it will violate HIPAA, and they want multiple users to receive the fax through the RC App.
31 votes -
Downloading AI Transcript in Bulk
Ability to download AI Transcript in Bulk
31 votes -
Rotating Custom Audio for Hold and Connecting Calls
Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be the same intro song.
31 votes
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