12971 results found

1. Copy Custom Answering Rules to other Sites

   My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location.It's Oct 31'st 2022 at time of writing, so to fill in the entries for all of next years Holiday’s requires the below # of clicks per date; New Years Day - 7 clicks total1 click to open the From calendar, 3 clicks on the arrow to get over to January, 1 click to select the 2nd and finish the From calendar, then another 2 clicks to select the To calendar and click the 3rd as the end day. Martin Luther King, Jr. Day - 8 clicksSame as New Years Day, plus the click to add a new entry. Good Friday - 11 clicksPrimary Election Day - 12 clicksMemorial Day - 12 clicksIndependence Day - 14 clicksLabor Day – 16 clicksColumbus Day – 17 clicksGeneral Election Day – 18 clicksVeterans Day – 18 clicksThanksgiving Day/Lincoln's Birthday – 18 clicksChristmas Day/Washington’s Birthday – 19 clicksThis is 170 clicks per location, plus mouse wheel action to move the browser down to see the calendar, which is necessary once you have more than say 2-3 entries on the list. Lets call that another 7 clicks to do so since that’s also finger movement. 177 total clicks total.Times 9 sites equals 1593 freaking mouse clicks that I have to spend an hour or three doing.Thank Jesus I don’t actually need to put in specific times on each Holiday entry because holy crap, 30 clicks to go from 00 to 30 minutes? Get outta here.A couple other ideas;Why can't I paste into these date boxes? Even if I can't copy over these custom rules eventually, why am I forced into clicking everything here? Separate out the date and time fields if you must to enable pasting. Think of my poor mouse hand here!Or, allow the import of correctly formatted CSV or excel file so I can load the dates that way. Four columns, start date, start time, end date, end time which pre-fills the appropriately separated boxes from the prev suggestion.Gosh, if you’d just consider setting the To box’s default date to be the From date +1 day, that alone would save me almost 100 clicks in total.Even making the default date of the next rule be the same date as the preceding rule would cut down on clicks, to a point.This specific UI needs serious work, please consider all of my suggestions. I’m glad I only have to mess with the Holiday rules once a year because this takes hours, really bothers my wrist, and quite frankly generates spite on my side. All easily avoidable with some changes to the UI. Thanks.

   My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location.It's Oct 31'st 2022 at time of writing, so to fill in the entries for all of next years Holiday’s requires the below # of clicks per date; New Years Day - 7 clicks total1 click to open the From calendar, 3 clicks on the arrow to get over to January, 1 click to select the 2nd and finish the From calendar, then… more

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   3 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Currently planning and under development. No specific release date available yet.

2. retrieving deleted SMS

   an option or feature to retrieve deleted SMS or older messages

   30 votes

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   New  ·  2 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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3. Forward ignored call queue calls to voicemail

   A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue

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   New  ·  11 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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4. retrieving deleted fax, past data retention policy

   Request to redeem deleted Fax logs using the Ringcentra Application

   30 votes

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   New  ·  4 comments  ·  Fax  ·  Delete…  ·  Admin →
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5. HUD- ALL option is missing

   After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.

   The customer and partner want to revert it when the HUD is showing the ALL option.

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   New  ·  6 comments  ·  HUD & Presence  ·  Delete…  ·  Admin →
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6. Add Rotational setup for call queue

   User wants to have the Round Robin or Rotational queue added to the Call queue setup, as Longest Idle favors people who are not getting on the phone to make outbound sales and they should not be rewarded with more incoming leads than sales people who are dialing for more business.

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   11 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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7. Disable accept queue call slide bar on some agents

   customer just wants to disable accept call queue slide bar on a user by user basis.

   30 votes

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   5 comments  ·  Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

8. Ability to Login/Logout from Call Queues on Desktop Phones

   The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne about the use case for Tenet Healthcare: "The issue is that the phones are located in main areas and will be answered by physicians in the area (not a specific user). Have punctuality on a physical phone would avoid issues with the portal as most physicians wont login".I'm mainly seeing these scenarios with Avaya's health and retail verticals, but I'm sure other verticals would benefit from this feature.

   The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne… more

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   Under Review  ·  0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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9. We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...

   ...t have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.. I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).

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   Under Review  ·  4 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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10. Archiver Disconnect Notifications

    We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin platform that this occur. We couldn't find the reason why with the Audit because this happened back in September 15th, 2021 and we just recently notice that last week.This new feature will help tremendously as it will notify us if for some reasons our Google Drive get disconnected. We lost most of UC recordings because of that.

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    Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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11. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...

    ...ection for Android. Would like to answer calls using mobile data on an Android phone on an active call on the mobile number and answer another incoming call on RC mobile app.

    30 votes

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    Under Review  ·  5 comments  ·  Application  ·  Delete…  ·  Admin →
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12. disable the DND function

    the feature to disable the DND function will surely help our business

    30 votes

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    Under Review  ·  2 comments  ·  Other  ·  Delete…  ·  Admin →
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13. Make call queue faxes accessible in the RC app

    When a call queue receives a voicemail the members of the queue are able to access the message via the RC app. When a fax is received by the queue the members are NOT able to access that message via the RC app. Could that be fixed so that all messages (whether voice or fax) to the queue are accessible via the app?Additionally, when a fax is received by the call queue, all the members are sent an email notification about the received fax. The email clearly states that the fax can be viewed in the app even though it can not be.

    When a call queue receives a voicemail the members of the queue are able to access the message via the RC app. When a fax is received by the queue the members are NOT able to access that message via the RC app. Could that be fixed so that all messages (whether voice or fax) to the queue are accessible via the app?Additionally, when a fax is received by the call queue, all the members are sent an email notification about the received fax. The email clearly states that the fax can be viewed in the app even though it… more

    30 votes

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    Under Review  ·  3 comments  ·  Fax  ·  Delete…  ·  Admin →
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14. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

    Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
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15. Export Call Queues with all Call Queue details - Reports Feature

    Hi Team,There must be an export file feature in call queues by which we can export all call queues in which call queue name, call queue number and extensions are included.

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
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16. Display blocked calls in call log

    It would be great to see that a call that was added to the Blocked Calls list is actually being blocked

    30 votes

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    Under Review  ·  3 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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17. Ability to auto populate the fax Cover Page Info to a customized cover page

    The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page

    30 votes

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    Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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18. Add User Caller ID option: ability to select User's Name as a Caller ID

    Allows user to personalize Caller ID settings to choose (i) User Name, (ii) User Direct Tel#, or (ii) User Company's Main Tel#

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    Future Consideration  ·  6 comments  ·  Other  ·  Delete…  ·  Admin →
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19. SMS CNAM

    It would be better if the SMS also has a CNAM as what the customer requested

    30 votes

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    Under Review  ·  5 comments  ·  Application  ·  Delete…  ·  Admin →
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20. Customize softkeys on yealink phones

    As per Yealink engineer, softkey layout of the phone is the special design of RingCentral, which cannot not be changed. There were customer prefers to have option to customize it themselves.

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    Under Review  ·  5 comments  ·  Hardware  ·  Delete…  ·  Admin →
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