11740 results found
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The ability to turn on / turn off "Lateral extension dialing" within IVRs
We have cases from Customer's who do not like the fact that when callers reach a UC IVR menu they can dial extension numbers as well as the configured "Key presses" within the IVR. The Customers believe that they should be able to turn off this extension dialing so that only the configured key presses work and route calls.
28 votes -
Unable to release an individual line during a 3-person call.
When I get a call for one party and tried to add a call to the current call, the third party's call goes to voicemail. I am not able to release just the voicemail call. I would have to hit the hangup button which in turn releases both calls. My intension is to have 3 people on the line and when I am finish with one, I can release them and continue my conversation.
28 votes -
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word
Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word of the Delegated Line
27 votes -
Reduce the loading time for RC embedded app in Microsoft Teams
When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.
Can you work on reducing this loading time to 5 seconds or less in future releases?
27 votes -
Two-way Call Recording Announcement
Is it possible to enable a two-way call recording announcement when automated call recording is enabled in RingCentral? I did see the smart ACR feature but what I’m asking is if it’s possible to play an announcement that the call is being recorded to both parties on the line when automatic call recording is enabled. Basically, we would want both parties to be notified regardless.
27 votes -
Need Public Parking in HUD
Need Public Parking in HUD
27 votes -
AI notes for Conference calls
When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on
27 votes -
Disable Overall AI Assistant
Few of the customers are requesting to disable overall AI assistant.
27 votes -
Option for the user to choose the password set on their deskphone
Users will be able to choose the password set on their deskphone and it will not go back to the default password if the phone reprovisioned
27 votes -
Edit profile picture on admin portal
Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.
27 votes -
Automatic Live Transcription for live call recording
Please add automatic live transcription for live call recording it will happen during a live call and in the start of recording a transcription is being generated
27 votes -
Inbound Group SMS Text
Clinics as well as other verticles are requesting more inbound texting capabilities to Groups of users. We have done a few work arounds using the Company SMS Text Setting to a Virtual Extenson with a common login for all users, This requires them to run either two RC Apps at the same time or use the RC App as their primary end-point and then use WebRTC as an example for their secondary External Inbound/Outbound Group Texting. In this case, the clinic uses texting for patient scheduling. This is replacing OhMD for this particlular clinic.
27 votes -
International calls report
Customer needs a way to report on international calls for departmental charge back. The need to create a custom report that details the calls for the past 12 months. There is no way to do that in Analytics today. The data can be pulled from the call log, but it is a very time consuming manual process.
27 votes -
Ability to retrieve sent fax messages beyond 90 days
ability to retireve the actual fax messages sent beyond 90 days
27 votes -
CallerID Name in UK
It would be useful to have CallerID name to be available in UK as well like in the US. As a business we want to make sure that out customer's are aware that we are calling them since they will see the Name of our business when we call them.
27 votes -
Option to Bulk Download Recording
Please have an option to bulk download recordings (meeting, call logs, etc.)
27 votes -
Add an option to block one specific number for the entire company.
right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a caller from the main company number.
27 votes -
SMS CNAM
It would be better if the SMS also has a CNAM as what the customer requested
27 votes -
Use fingerprint or face id to login on phones
It would be nice to be able to log into RingCentral using Face ID or fingerprint on iPhones. Similar login on android would be helpful as well.
27 votes -
Customize softkeys on yealink phones
As per Yealink engineer, softkey layout of the phone is the special design of RingCentral, which cannot not be changed. There were customer prefers to have option to customize it themselves.
27 votes
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