13285 results found

1. Increasing the return time of Call Park from 5 minutes to 10 minutes.

   The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. Need to have the ability to increase or decrease the duration of your Call Park Timeout.

   31 votes

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   Under Review  ·  11 comments  ·  Application  ·  Delete…  ·  Admin →
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2. Dial-by-Name customization

   Dial-by-Name customization-Pre recorded greetings for Dial By Name Directory or can be modify by recording new greetings

   31 votes

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   Under Review  ·  4 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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3. Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

   Turn OFF caller ability to press an extension number while waiting in Call Queue Extension

   31 votes

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   Under Review  ·  2 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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4. Display blocked calls in call log

   It would be great to see that a call that was added to the Blocked Calls list is actually being blocked

   31 votes

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   Under Review  ·  3 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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5. Ability to auto populate the fax Cover Page Info to a customized cover page

   The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page

   31 votes

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   Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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6. On-demand Call Recording Announcement settings by individual sites not account based

   Currently the On-demand Call Recording announcement can only be set in the "Main Site". We have sites that speak other languages so need to be able to set this announcement by individual sites.

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   Under Review  ·  1 comment  ·  Admin Portal  ·  Delete…  ·  Admin →
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7. Customize softkeys on yealink phones

   As per Yealink engineer, softkey layout of the phone is the special design of RingCentral, which cannot not be changed. There were customer prefers to have option to customize it themselves.

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   Under Review  ·  5 comments  ·  Hardware  ·  Delete…  ·  Admin →
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8. To be able to reply on SMS from short digit numbers or 646000 number

   To be able to reply on SMS from short digit numbers or 646000 number

   31 votes

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   Under Review  ·  4 comments  ·  Application  ·  Delete…  ·  Admin →
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9. Export text conversations to a PDF or other document.

   Being able to export entire text threads could allow us to file information to keep for future use. It would be easier to communicate with clients if we can more easily refer to past conversations.

   31 votes

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   Future Consideration  ·  11 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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10. Give administrators the ability to report on text messaging (number sent/received, and even view the text)

    I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).

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    Under Review  ·  2 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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11. In Call Queue Press 1 to Leave a Voicemail

    Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.

    31 votes

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    Future Consideration  ·  1 comment  ·  Call Queues  ·  Delete…  ·  Admin →
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12. Password and PIN Expiration Requirement

    Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.

    31 votes

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    Under Review  ·  0 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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13. show external caller's name/number when transferring call to another user, rather than person who transfers the call

    Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If there's another way or a solution to this, I'd love to hear it!

    Once transferred, next call recipient should be able to decide whether to answer call at that moment based on who is ACTUALLY calling. Based on my experiment (with RC Help Desk person), next call recipient sees only co-worker's name that transferred the call, not the original caller's name/info. It's very misleading. Only workaround identified is for me to wait for transfer call to be answered, announce the caller, find out if call will be accepted at this time, then hung up to allow caller through or revert back to original caller to take a message. A rather old-fashioned concept. If… more

    31 votes

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    Implemented  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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14. Pride flag emoji

    Pride flag emoji / self explanatory

    31 votes

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    Under Review  ·  0 comments  ·  Application  ·  Delete…  ·  Admin →
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15. Control Calls Using a Desk Phone With the Desktop App

    Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not having a microphone with their computer, but find the desktop app's UI to be easier to understand and use than the desk phone's interface. It would be nice if it was possible to use the desktop app's interface to do things such as forward a call, put a caller on hold, and so on, while taking the call through a linked desk phone.

    Currently, our office is set up so that when receiving or making a call, users can use either their desk phone or the RingCentral desktop app if their computer has a microphone. Most of our users prefer to use the desk phone, or need to due to not having a microphone with their computer, but find the desktop app's UI to be easier to understand and use than the desk phone's interface. It would be nice if it was possible to use the desktop app's interface to do things such as forward a call, put a caller on hold, and… more

    31 votes

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    Under Review  ·  4 comments  ·  Application  ·  Delete…  ·  Admin →
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16. Copy Custom Answering Rules to other Sites

    My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location.It's Oct 31'st 2022 at time of writing, so to fill in the entries for all of next years Holiday’s requires the below # of clicks per date; New Years Day - 7 clicks total1 click to open the From calendar, 3 clicks on the arrow to get over to January, 1 click to select the 2nd and finish the From calendar, then another 2 clicks to select the To calendar and click the 3rd as the end day. Martin Luther King, Jr. Day - 8 clicksSame as New Years Day, plus the click to add a new entry. Good Friday - 11 clicksPrimary Election Day - 12 clicksMemorial Day - 12 clicksIndependence Day - 14 clicksLabor Day – 16 clicksColumbus Day – 17 clicksGeneral Election Day – 18 clicksVeterans Day – 18 clicksThanksgiving Day/Lincoln's Birthday – 18 clicksChristmas Day/Washington’s Birthday – 19 clicksThis is 170 clicks per location, plus mouse wheel action to move the browser down to see the calendar, which is necessary once you have more than say 2-3 entries on the list. Lets call that another 7 clicks to do so since that’s also finger movement. 177 total clicks total.Times 9 sites equals 1593 freaking mouse clicks that I have to spend an hour or three doing.Thank Jesus I don’t actually need to put in specific times on each Holiday entry because holy crap, 30 clicks to go from 00 to 30 minutes? Get outta here.A couple other ideas;Why can't I paste into these date boxes? Even if I can't copy over these custom rules eventually, why am I forced into clicking everything here? Separate out the date and time fields if you must to enable pasting. Think of my poor mouse hand here!Or, allow the import of correctly formatted CSV or excel file so I can load the dates that way. Four columns, start date, start time, end date, end time which pre-fills the appropriately separated boxes from the prev suggestion.Gosh, if you’d just consider setting the To box’s default date to be the From date +1 day, that alone would save me almost 100 clicks in total.Even making the default date of the next rule be the same date as the preceding rule would cut down on clicks, to a point.This specific UI needs serious work, please consider all of my suggestions. I’m glad I only have to mess with the Holiday rules once a year because this takes hours, really bothers my wrist, and quite frankly generates spite on my side. All easily avoidable with some changes to the UI. Thanks.

    My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location.It's Oct 31'st 2022 at time of writing, so to fill in the entries for all of next years Holiday’s requires the below # of clicks per date; New Years Day - 7 clicks total1 click to open the From calendar, 3 clicks on the arrow to get over to January, 1 click to select the 2nd and finish the From calendar, then… more

    31 votes

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    3 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    Currently planning and under development. No specific release date available yet.

17. Add unread notification badge to shared text inbox

    I would like to see the yellow counter on the text bubble in the app when a new shared text has been received and not read. Also, it would be great to have a constant reminder to the recipients in the shared inbox if the text is left unassigned or unread.

    30 votes

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18. the ability to receive email notifications for Shared SMS.

    customer wants to receive email notifications for Shared SMS

    30 votes

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19. Forward ignored call queue calls to voicemail

    A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue

    30 votes

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20. HUD- ALL option is missing

    After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.

    The customer and partner want to revert it when the HUD is showing the ALL option.

    30 votes

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    New  ·  6 comments  ·  HUD & Presence  ·  Delete…  ·  Admin →
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