9677 results found
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Disable email notifications for call recordings
We continue to get email messages from Ringcentral that our phone calls are being recorded. We already know this, we do not need emails constantly advising us of this.
26 votes -
Ability to answer Apple Verification Calls
The business will use ringcentral numbers as company's two factor authentication. Currently not able to answer phone calls coming from apple verification. The apple number is 18662753866
26 votes -
Call Forwarding to extensions
With the release of the upgraded RingCentral app - we lost the function to Call Forward to an extension (app to app). The only Call Forward function is to a physical phone or device (ie: cell phone). This limits our office functionality and it doesn't make sense why this was not included with the "upgrade". Please consider fixing this issue.
26 votes -
Pre-recorded message to leave customers when calling out!
When calling leads, we leave the same voicemail 100s of times a date. Would like to have a way to click to play recording to the customers voicemail. So when calling out and voicemail prompts me I would like to leave the pre-recorded message at that point.
26 votes -
Ability to call short code numbers such as 311
Background: Ability to call short code numbers such as 311.Problem: Customer is unable to call 311.Steps to Reproduce:1. Dial 311 from his Polycom phoneCurrent Behavior: Getting an error message: Invalid extension.Expected Behavior: Should be able to call 311.
26 votes -
The ability to turn on / turn off "Lateral extension dialing" within IVRs
We have cases from Customer's who do not like the fact that when callers reach a UC IVR menu they can dial extension numbers as well as the configured "Key presses" within the IVR. The Customers believe that they should be able to turn off this extension dialing so that only the configured key presses work and route calls.
26 votes -
Lock email from end user updates
We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.
26 votes -
Answer call through customized keyboard hotkey on Ring Central App that will work on multi layered app
Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed, it should work.
26 votes -
CNAM
Customer would like CNAM to be set-up for their Toll-Free Number
25 votes -
Do Not Call list for RingEX
Request is for a Do Not Call list to be applied for outbound calls on RingEX. An administrator should be able to create a list of numbers that are not allowed to be dialed outbound from any endpoint in the instance. This would be very helpful for recruiting firms.
25 votes -
Separate call recording announcements for internal and external calls
The ability to set a different call recording announcement for internal and external calls.Reasoning here is that internal team members already know that calls are recorded and why. Having the same call recording announcement whenever an internal call is made or when a call is being transferred internally slows things down and becomes frustrating for team members.This is particularly an issue for Redmayne Bentleys traders where time is of the essence when making these calls.
25 votes -
Include the ability to sort contacts alphabetically in the RingCentral app HUD
The RingCentral app HUD (now also available for the desktop) currently allows manual rearrangement of user contacts, but it would be great if they could be sorted alphabetically with just a 'click'.
25 votes -
Global Company Address Book (External Users)
We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address book that someone load on behalf for a select user group.
25 votes -
Option to disable the beep before a page
Give us the option to disable the beep when paging.
25 votes -
Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops
Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to the ring central app?
25 votes -
Create contact groups to send bulk text messages
According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.
25 votes -
Autoreply for SMS and auto forwarding
It will benefit the business where in customer's are not only reaching them through call but also sending SMS. It will also notify their customers through text if they are not available at the time. It should work like the auto reply and forwarding in email.
25 votes -
Out of Office Text Messages when going on Vacation
When out of the office on vacation, it would be helpful to be able to direct people to text/call others in the office since you may be out of the country
25 votes -
Text message automatic away message
Text messages should have an ability to set an away message, similar to that of an email or changing your voicemail greeting, that will automatically respond to newly received messages. Our employees need a way to let their customers know they are not available if they are out of the office and intentionally disconnected. Without this feature we are constantly having to monitors each others phone lines and it is cluttered and in some cases intrusive.
25 votes -
External contacts in company directory
It would be nice to add external contacts within the company directory. We have a dozen contractors that we do not provide phones for and to be able to add their name and cell number in the company directory would be great to where we could dial by name (and even sms/mms their phone and all other features would be grayed out, etc.).
25 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
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