9340 results found
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RingCentral App needs a setting to "Bring to front" on an incoming call, not just a task bar notification
Just like the RingCentral softphone, the RC App needs a way to ALWAYS bring the RC App to the front/foreground when an incoming call arrives. This is critical especially for IVR Agents that need to take the call. Today, one has to click on the taskbar notification, then the RC App appears. Only then can the agent accept of reject the call.
24 votes -
In Call Queue Press 1 to Leave a Voicemail
Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
24 votes -
SMS Messaging for Australian Users
The SMS features as currently described and discussed are not available for AU users. This is a much needed feature and would be a welcome addition.
24 votes -
Roles & Permissions -- Allow Call Recording Access To Specific Site Only
Please allow call recording access to a specific site only under roles and permissions. In this case, user and/or manager can only view/access site they were assigned to. This will limit data a user/manager can view/access.
24 votes -
Create contact groups to send bulk text messages
According to your site you allow up to 100 receiptients for bulk text messages. There should be a way to create contact groups so if you need to send text messages to a group of people on a regular basis, you can simply select that group and send the message. Similar to teams, however, these recipents do not have RC accounts, but still need to receive text messages from an RC phone number.
24 votes -
Extending Call Log Retention Past 1 Year
we need to be able to access call logs for far longer than a year, typically for legal purposes.
24 votes -
Autoreply for SMS and auto forwarding
It will benefit the business where in customer's are not only reaching them through call but also sending SMS. It will also notify their customers through text if they are not available at the time. It should work like the auto reply and forwarding in email.
24 votes -
Out of Office Text Messages when going on Vacation
When out of the office on vacation, it would be helpful to be able to direct people to text/call others in the office since you may be out of the country
24 votes -
Text message automatic away message
Text messages should have an ability to set an away message, similar to that of an email or changing your voicemail greeting, that will automatically respond to newly received messages. Our employees need a way to let their customers know they are not available if they are out of the office and intentionally disconnected. Without this feature we are constantly having to monitors each others phone lines and it is cluttered and in some cases intrusive.
24 votes -
Messaging data export in a more legible format
Currently we can download an export of data for a user(s), but this is no more than an archive dump where JSON files are received and an employee with a modicum of IT knowledge must intervene to make the data readable. I would like a method to allow managerial staff to view the data without requiring IT knowledge. This can come into play if an employee is fired for untoward conduct either toward another employee or a client. This data should never leave the manager's office to be "decrypted".
24 votes -
Set login option for agents (Admin)
Admin would like to request an option to set the agent login option and remove all of the others in the RC app. They would like to disable the options that are not used by their company. "Is there anyway to disable the other login options of our RingCentral app? We use the username and password option. If we could customize the installation to only show the username and password option or if that was at least the default option it would be easier for our user's."
24 votes -
Filter download user list
Would like to be able to filter the download user list by Role, Site, Status, and Department before downloading the list. This is beneficial for my company that has over 3000 users and more than 50 site. The download user list should only download what has already been filtered under the users with extensions or download all users.
24 votes -
Capture RC App and RC Phone App login information in Audit Log
I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using wrong username or password).
24 votes -
Ability to call short code numbers such as 311
Background: Ability to call short code numbers such as 311.Problem: Customer is unable to call 311.Steps to Reproduce:1. Dial 311 from his Polycom phoneCurrent Behavior: Getting an error message: Invalid extension.Expected Behavior: Should be able to call 311.
24 votes -
Bone Conduction Support for ADA Needs
I am deaf in one ear and cannot have a headset that covers my other ear since I must be able to hear and help office visitors. There are no supported headsets in the RingCentral recommended list that meet my ADA needs for the desktop version of the app.I currently use a bone conduction headset (OpenComm UC by Shokz) and am unable to use the headset controls to answer or end a call. For disability and accessibility needs, it would be wonderful if bone conduction headsets could be supported. I also know several other areas and individuals at Brigham Young…
24 votes -
Administrator be able to see all users text messages
an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.
23 votes -
Disable accept queue call slide bar on some agents
customer just wants to disable accept call queue slide bar on a user by user basis.
23 votes -
Allow Softphone to be after a desk phone is user's Ring Group
Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.
23 votes -
Add ring group to call queues
Please add ring groups to call queues, it is not acceptable to make all users receive the call because they are using the app. At least make it to where we can create Ring Groups within the call queue OR to where we can forward calls from the app to another extension using the app
23 votes -
SMS usage of main RC number to be available for all users
Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying
23 votes
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