12971 results found
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Pause/Mute Recording Option for Internal Calls
Would like the option to pause/mute recording be available to internal calls (calls between users of the same account)
35 votes -
Enable ability to add call queues to templates for new users
Adding this function would save an immense amount of time when a new agent is added to the system. At the moment, when I add a new user, I have to manually go in to each queue and add the new user via the Call Handling & Members sub-menu. We have over 80 queues (and counting) and this is extremely time consuming, especially if I have more than one agent starting at any given time, which is going to be taking place in the near future.
35 votes -
Forward a voicemail message to another extension from RingCentral App, or by phone
It would be useful so that you can forward a voicemail message to another user. From the App you would click on the phone icon, all voicemail, click on the three dots, and then there would be a forward option, and you could forward it to another extension.If you were to call in and check your voicemail, you could forward from the IVR and add a message, similar to a supervised call transfer, but this would be a supervised voicemail message transfer.
35 votes -
Customize Email Notifications
One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.
35 votes -
SMS: Ability to receive verification code (short code) via text messages for Canada Numbers
it will be beneficial to RingCentral Canada customers to receive receive verification code (short code) via text messages
35 votes -
Presence (or HUD) available on the RingCentral Mobile App so that I can answer a call on behalf of someone
I am unable to answer phone calls on behalf of my manager when using the any of the mobile apps; it does not work on the 'RingCentral Phone' or 'RingCentral Unified'. I am working phone home and need to be able to answer calls on my mobile phone.
35 votes -
Add an option to disable the 911 warning
The Desktop App prompts our user multiple times per day to warn them about 911 even though they have addresses configured. Can we get an option to disable the warning or at least snooze it for X number of days? Support is telling me that this is a FEATURE not a BUG.
35 votes -
macOS Universal Application - Apple Silicon M1
Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation. I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / audio too quickly after loading into a meeting or trying to share my screen. I believe natively supporting the M1 would resolve those issues.
35 votes -
Bulk Delete of Unassigned Extensions
After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unassigned extension. Manually deleting the unassigned extension is the only way to return the numbers and licenses to the inventory to then be used in any subsequent bulk user creationThis manual process is exceedingly cumbersome for bulk deletes and bulk creates.
35 votes -
Full Calendar in unified app to include scheduled video meetings
We have executive assistants who schedule video meetings for our executives and they can not see future meetings past the limited time line in the unified app. A full calendar that you could search, Day, Week, Month would be extremely helpful. Or add the ability to your meetings and the meetings you set up for others in the workspace calendar.
35 votes -
Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App
Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile
34 votes -
Disable dial pad pop out
Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.
34 votes -
Remove Guest User in RC app/Admin Portal
Have the option to remove guest users from the RC app instead of blocking them.
34 votes -
Bulk Upload Devices
It would be nice if we could bulk upload our legacy devices (not purchased through RingCentral, but supported by RingCentral) into the Admin Portal so we don't have to do it one at a time. I understand that only the DealsDesk are able to bulk upload devices to Customers Accounts when purchasing/renting phones, so the feature is available, it would be nice if it wasn't just for new/rented devices.
34 votes -
Different SMS recipients for Main Number and IVR Menus
Currently we are only able to set 1 SMS recipient inside the Auto Receptionist's General Settings. This SMS recipient is used for both our company Main Number and for all IVR Menus. We'd like to have the possibility of assigning an SMS recipient that's different from the Main Number SMS recipent to our IVR Menus.
34 votes -
Certify Poly Rove (New Dect Cordless Offering) for Retail and others ASAP
We need to work on getting the Poly Roves certified for a variety of customer opportunities. Retail, Healthcare, Warehouse and Manufacturing. They have line Presence button, are ruggedized, and more configurable
34 votes -
View/Access SMS of all other user extension using admin portal
I am submitting feature request on behalf of my customer. He wanted to be able to view and access the all SMS of all other users using admin portal since he is the super admin. Super admin should have the access to all the features and settings using admin portal.
34 votes -
Attaching pdfs to the text messages
When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.
34 votes -
Company Fax Number option to enable and disable
We are a medical clinic and sometimes when we are closed for more than a week, we want to disable the fax so that messages are not received and the sender knows that their fax was not received. If we cannot do this, we have to respond to every fax and inform them we are closed, etc. It causes legal issues also if we receive a fax and do not respond.We ended up having to move my company fax to an auto-attend number instead and set that to voice only. We think that will work, as fax is not received.…
34 votes -
It would be great to have RCS Text Messaging capabilities integrated into RingCentral.
As more carriers push for RCS text message status and typing indicators, RingCentral might do well to get ahead of the curve with integration across as many carriers as will cooperate.
34 votes
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