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10404 results found

  1. Automatic text forwarding

    We can make easier to get same text to several numbers

    40 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Ring Central (Classic) red customizable "Busy" Status

    Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way the "Do Not Disturb" Status does in Ring Central (Classic).

    Preferably a customizable Status where you could put a Red busy color, and then type in the reason for "Busy" (i.e. - Away, Training, etc ...).

    40 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Ability to turn off call quality survey for agents.

    Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.

    40 votes
    8 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  4. Prevent/Disable second call going through to extension

    We would like the ability to disable a second call going through to an extension if they are already on a call.Users find it frustrating having a second line ringing while they are already on the phone to a client.If we could prevent the transferred call even going to the extension it would prevent this

    40 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Add an OPT Out Signature line to SMS message automatically

    Since it is required by TCR that all SMS messages to clients have an opt out message , it would advantageous to have a feature where this message is auto populated on all messages sent through our ring central app.

    40 votes
    Under Review  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Decline a incoming call with a text message

    Decline a incoming call with a text message sent to the caller

    40 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Changing the Main Super Admin to another existing extension

    It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important messages that need to be kept from the old extension of the user who will take the place of the main super admin since there's no option yet to move the messages or inbox from one extension to another.

    40 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. SMS forwarding settings

    Forward SMS settings

    39 votes
    Future Consideration  ·  10 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Drag and drop teams/people into folders

    Currently, you can only add and move teams in/out of folders using a drop-down menu. I think it would be easier if you could just click, drag, and drop teams (and perhaps people too) into desired folders in the left-pane.

    39 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  10. Record/Archive All SMS Messages

    From a quality and company security purpose, it would be wonderful if Admins were able to record all sms messages sent and received from all company extensions. At least access an archive database of the sms sent and received.

    39 votes
    Future Consideration  ·  5 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Assign a ringtone to a number or group

    Would like to have the ability to assign a unique ringtone to a specific ring group or to a specific inbound number. This will allow the user the ability to identify calls just buy the ringtone. Call Queue X has a unique ringtone assigned to it. For example, Call Queue X is a hotline and calls to this call group it would ring different than other calls. A ringtone could be assigned to a specific inbound number. For example, if a boss or a high priority customer calls having the ability to assign a unique ringtone to their number would…

    39 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Distinction between internal and external calls by ringtone

    It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone. This would be a great admin feature.

    39 votes
    Under Review  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Improvement for Pausing and Stopping Automatic Call Recordings

    It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) recording process. Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.

    39 votes
    Under Review  ·  9 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Ability to block short code numbers the same as blocked phone numbers

    Although a short code number has been added to blocked numbers on our operator extension, my users are still getting spam texts from the number. Please add the ability to block these. Furthermore, when I add a short code number to the list of numbers to block, it prefixes the number with the number 1.

    39 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Disable call waiting feature for calls made to a user extension

    Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a call, the next call should not ring the phone and it should divert to the next available forwarding phone.

    39 votes
    Planned  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  16. Ability for agent to stay on the line after transferring to an external number.

    We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC Phone (which has a conference greeting).

    39 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Add setting to allow RC desktop app to run in the background at startup

    To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.

    39 votes
    3 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Create a default group of contacts for all users that admins can manage

    We have Field Reps that our RingCentral users call on a daily basis. I have been asked multiple times if I can create contacts for the field reps and their mobile numbers for all users so everyone did not have to create them. We have more than 50 contacts. This would be a nice feature for only the Admin to delete/edit/manage/add the "global contact".

    39 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Text Notification pop up preview - want it back

    The pop up preview notification has recently changed and no longer displays a preview of the message. For MFA purposes, it was nice to see the code displayed. Without the preview, it requires more steps to navigate to the text message and to display it so we can capture the MFA code.

    38 votes
    Under Review  ·  11 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Toll-free MMS Enabling

    User would like to be able to utilize their Toll-free number especially in received MMS. However at the moment it is not yet supported.

    38 votes
    Future Consideration  ·  11 comments  ·  Application  ·  Admin →
    How important is this to you?
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