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9677 results found

  1. Ability to change the data retention time frame for messages or other services (Fax, VM or SMS).

    36 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. The 'Busy' or 'Do not disturb' options only really work when you have a scheduled call. Often, if I receive an unexpected call, I do not use these options. If another call then comes in while I am on the first call, it rings loudly in my ears (I use earbuds through my laptop) and can cause a loss of concentration as I manually divert the second call. Surely RingCentral should be able to determine you are already on a call and divert it to voicemail automatically.

    36 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  3. When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow and to log how tasks are worked if there should ever be a need to reference them.

    36 votes

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  4. We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts from the main number in order to create a thread for the entire group to see.

    36 votes

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    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
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  5. This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Portal and this should be automatically updated on the Softphones and Deskphones. For this to be possible, there should be an integration of the Admin Portal and The RingCentral Applications or for each account, there should be an access to the RingCentral Cloud for easy access,

    36 votes

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    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
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  6. I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/import function. It would be way easier if this was part of a User Template or part of the new extension creation wizard.

    36 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. To make and receive calls via Apple Watch.For the Apple Watch to individually ring, the same way the iPhone rings.

    36 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  8. This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!

    36 votes

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    Under Review  ·  7 comments  ·  Application  ·  Admin →
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  9. We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 employees and none of them are able to see who is calling them. Very shocked that RC does not have this in place already.

    36 votes

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  10. Request the HUD list be available in vertical tile format versus horizontal tile format without having to manipulate the HUD list after popping it out.

    35 votes

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    New  ·  7 comments  ·  HUD & Presence  ·  Admin →
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  11. It would be helpful to make it expandable and contractable based on User Interaction, especially relative to Composability.

    35 votes

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    Planned  ·  1 comment  ·  Application  ·  Admin →
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  12. I am recruiter and reaching multiple people in a day. If there is a way to make a signature line of who I am and the company I work for already in the text, that save some time for me. Plus, it will look more official like I'm not a scam

    35 votes

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  13. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes

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  14. Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    35 votes

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    5 comments  ·  Other  ·  Admin →
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  15. want to send calls to voicemail automatically if I'm on a call

    35 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  16. The Desktop App prompts our user multiple times per day to warn them about 911 even though they have addresses configured. Can we get an option to disable the warning or at least snooze it for X number of days? Support is telling me that this is a FEATURE not a BUG.

    35 votes

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    Under Review  ·  9 comments  ·  Application  ·  Admin →
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  17. Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the Voicemail. We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.

    35 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  18. Zoom added their Universal Binary which supports their M1 chips without going through their Rosetta 2 emulation. I believe this would help RingCentral as I occasionally experience application freezes on the M1 when trying to enable my camera / audio too quickly after loading into a meeting or trying to share my screen. I believe natively supporting the M1 would resolve those issues.

    35 votes

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    Implemented  ·  27 comments  ·  Application  ·  Admin →
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  19. Customer is a financial services company that is required to record all external calls. They would like the ability to exclude internal calls from automatic call recording

    34 votes

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  20. Request for Forced Account Codes for outbound dialing either by developing a method internally, or by enhancing API functions to allow RSI to build this functionality properly within their system.1) ability to define/add LD authorization code/pin - minimum digit length, 42) ability/option to assign code to user and/or extension3) ability/option to report on code usage, either in CDR or some other report. Report must show user and/or extension, time/date and code.4) ability/options to lock all phones to internal only dialing and prompt caller to enter an auth code/pin when dialing external or an option to specify certain extension must use…

    34 votes

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