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10332 results found

  1. Folders or Subcategories within the HUD Feature

    Having the ability to create folders or subcategories under the HUD feature would allow those user's who have many extensions listed, to be able to sort through those extensions to more easily locate the extensions they need at any particular moment or day. All user's who use the HUD feature would benefit from an additional features like this.It would simply work exactly like Folders under the Message tab. Have the ability to add new Folders, name the Folder, place extensions in the Folder, and move the Folders' orders.

    46 votes
    Planned  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  2. Looking to see Custom Status in HUD without having to click the profile picture

    Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one.Users can click on the profile picture in the popped-in HUD page to see the custom status (does not work on the popped-out HUD) and this is an extra click. We'd like to just see the status without having to do that like we could in the old app.

    46 votes
    1 comment  ·  HUD & Presence  ·  Admin →
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  3. Need to have a colour scheme for people with Colourblindness

    As a USER of RingCentral Service Web, we have a number of users who are colour blind. If a user has Achromatopsia this means most, if not all graphics are impossible to read. We can easily resolve this by using a similar process on Service Web and the RingCentral App, by using textures as well as colours. For example. Green Dots. Red Lines (diagonally) and orange lines (vertically). This will mean that the user can see the texture, even with no colour vision.Colour (color) blindness (colour vision deficiency, or CVD) affects approximately 1 in 12 men (8%) and 1 in…

    46 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Dial by name directory site specificRestrict "Dialing by Name" in IVR menus to the location's users.

    When using Multi-Site (with an IVR menu built specifically for that site), can the dial by name directory be specific to the site? Rather than the current situation where it's the entire account.

    45 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Call Merge on RC App drops participants of a merged call when the originating user disconnects. Customer would like the merged to call...

    ...to continue and allow the originating user to disconnect. Call Merge from the RC App needs to allow the merged callers to continue the call when originating user disconnects. Currently call abruptly drops when call merge originator disconnects. When the originator uses RC App Mobile, "the caller has disconnected the line" message is heard by the merged participants and call ends. Confirmed this on RC Phone 21.2.0 / RC App 21.2.10.948 Desktop (MacOS) and RC App Mobile 21.1.20.536 (Android).As a staffing company, RHI merges calls allowing introductions of the merged parties and the originating user needs to drop. This behavior…

    45 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Allow multiple supervisors to monitor a call simultaneously

    Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.

    45 votes
    Under Review  ·  5 comments  ·  General Phone  ·  Admin →
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  7. Visibility of missed calls from call queue on the RingCentral app

    We propose the addition of a "Missed Calls" tracking feature within the RingCentral app. This feature would enable users to view and manage missed calls not only from their direct line but also from call queues and other users within their organization. Here are the key components of this feature:Unified Missed Call Log: Users would have a centralized "Missed Calls" section within the RingCentral app that consolidates missed calls from all sources, including their direct line, call queues they are a part of, and calls for other users they have permission to access.Clear Call Queue Missed Calls: For users who…

    45 votes
    Under Review  ·  12 comments  ·  Application  ·  Admin →
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  8. substitute Caller ID for bulk upload up to 60000

    the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users

    45 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. Super Admin full access to VM and SMS on the Admin Portal

    It would be great if Super Admin have full access to VM and SMS of all the user on the account in the Admin Portal. As a Super Admin, they should be able to view these information for review and reporting on the same place they are managing the settings of the account

    45 votes
    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Add "Sections" back to Tasks in the new RingCentral App

    In the new app.ringcentral.com platform, there is no way to add a "Section" to tasks. Our small company currently relies on Tasks in app.glip.com everyday to accomplish our daily responsibilities. We create a "Team" for every client we have. Sometimes the clients need a floorplan created, or an educational tutorial, or a bid for the job. We currently create the Tasks within the client's Team, but then organize the tasks by Section, such as "floorplan" or "education" or "proposal". The different sections helps us prioritize our tasks. For example, proposals are very important to return as quickly as possible, so…

    45 votes
    Implemented  ·  34 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  11. Add Logitech Headset support (BETA) to the RC App

    The app has Headset support for Jabra and Plantronics Hub. Please extend this support to Logitech, so we can take advantage of the call control buttons on those devices too.

    45 votes
    Future Consideration  ·  1 comment  ·  Hardware  ·  Admin →
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  12. TEXT MESSAGE SMS NUMBER WE SENT FROM

    It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    44 votes
    6 comments  ·  SMS/Text  ·  Admin →
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  13. SMS Monitoring

    A request has been given by one of the customers who's asking for the ability to monitor incoming and outgoing SMS messages on all her users. They want to be able to monitor and check quality of SMS messages between clients and their employees.

    44 votes
    8 comments  ·  SMS/Text  ·  Admin →
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  14. Include contents of SMS/MMS on the Logs

    -client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)

    44 votes
    Under Review  ·  7 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Make the paging tone volume adjustable

    Please make the paging tone volume adjustable. Even better, allow it to be disabled.

    44 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Automated Text/SMS Response

    It is very surprising this isn't already built in and would be a crucial feature. EX: When out of office, being able to alert any inbound calls/texts that you are out of office and provide any other contact details. Any other Phone SMS app/device has this feature so adding it would be greatly appreciated

    44 votes
    Planned  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  17. Emergency dialing notification

    Please create the ability to have different 911 notification people per location. This way someone local can be selected to get notifications for their location but not ALL locations. But also where some can get for ALL if necessary

    44 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Yealink Key Templates

    If you are selling Yealink phone you should already have the templates available in the system.

    44 votes
    Under Review  ·  7 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  19. Improve "Security Notice from RingCentral" Emails

    When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is what was updated, which is not true:=========================================================================="Account: *******Service Plan: *****Dear UserFirst UserLastname,This security notice is to advise you about recent changes in your account: Contact mailing address. If you are unaware of these changes, please contact RingCentral customer service at (888) 898-4591. Thank you for using RingCentral."=====================================================================We're requesting a change on how these notifications are generated. If the user is mastered…

    44 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Administrator be able to see all users text messages

    an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.

    43 votes
    Under Review  ·  5 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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