12358 results found
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Disable RingCentral App Auto-Update on macOS
On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.
56 votes -
Could the "accept queue call" status be visible on all pages of the RC app or permanent visible
We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after notice that they do not get que calls.Therefore it would be a good idea to show the status permanent on the RC app Maybe on all app types but for sure on desktop app.
56 votes -
Call waiting / Busy
A forwarding under "If no one answers" does not work, but you get a busy signal.
SHOULD: busy forward "If I'm already on the phone, please forward it"
busy forward internal
busy forward external56 votesHello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!
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SMS forwarding settings
Forward SMS settings
55 votes -
Yealink Key Templates
If you are selling Yealink phone you should already have the templates available in the system.
55 votes -
Centralised Contact List OR Telephone Directory that can be shared with all-users of the company
I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user.I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the most important thing in a compnay that user's have access to contact-lists/telephne numbers those can be shared accross the compnay/users.I stronlgy recommend to introduce this feature. It is a basic feature provided in other telephone systems.
55 votes -
"No Change" Option for Customizing MS Teams "Offline" Call Presence Sync
In our organization, we need a fourth option for customizing call presence settings. We want an option to have "No change" happen to our RingCentral Call rules and presence/status when our MS Teams presence/status changes to "Away/Offline”. Right now, only three options are available
1. Accept all calls
2. Do not accept any calls
3. Do not accept queue calls
With 200 employees, situations differ as to which RingCentral Call rule a user wants when they lock their computer and walk away for minutes/hours or when they turn their computer off and Teams switches them “offline” or “away”. If they…54 votes -
Disable Call Waiting tone on soft phone
I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.
54 votes -
Improvement for Pausing and Stopping Automatic Call Recordings
It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) recording process. Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.
53 votes -
Contacts- ALL
If each user is not using an outside service to bring in their contacts, then there should be an option to see ALL CONTACTS for all users, not just all contacts for my as a user
53 votes -
Add the team folder feature back
Add the folder feature back for easy organizing amongst teams
53 votes -
Stop Queue Call from Ringing on Offline Users!
I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and then ringing out on it’s maximum wait time, and then moving onto the next offline person. This is contradictory to the guidance on your own website on how a call queue will behave, but support have stated this is normal system behaviour.This happens on all Queue types (Simultaneous, Rotating and Sequential).Please update your systems ASAP as this…
53 votes -
Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users
The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users
53 votes -
Sync presence status of RingCentral back to the Outlook / Exchange / O365
Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.
53 votes -
Forward a voicemail to a call queue voicemail
We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
52 votes -
Ability to exclude internal calls from automatic call recording
Customer is a financial services company that is required to record all external calls. They would like the ability to exclude internal calls from automatic call recording
51 votes -
Hide Contacts from RingCentral Contacts List
I'd ike to be able to hide some accounts from the contacts list, within the RingCentral desktop app. For example, we have an account assigned to someone who hasn't started working yet. For now, I don't want them to show up within the Contact List.
51 votesCompany Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html -
Ability to download or view SMS transcripts
Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records
51 votes -
Distinction between internal and external calls by ringtone
It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone. This would be a great admin feature.
50 votes -
Transcribe Recorded or In-Progress Calls
Doctors need to have a record of their conversations with patients. Calls are currently recorded and then manually transcribed for entry to patient records. It would be much simpler to cut and paste. RC already has the capability of transcribing voicemails, so this seems a logical extension and may be useful for other industries.
50 votes
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