10921 results found
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Switch to toggle back to the Old RingCentral App Layout
Ability to have the ability to go back to Old RingCentral Layout
50 votes -
Ability to answer more than 1 call from a call queue.
Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.
49 votes -
Assign CNAM to individual users direct numbers via Admin Portal
If Ring Central allows for company's main number and NAME to be uploaded to National Caller ID Database , why can't NAMES of individual direct dial numbers be uploaded as well? It would be a HUGE help. On top of that - It appears RingCentral is able to handle these requests already via support tickets: https://community.ringcentral.com/questions/90424/can-we-assign-cnam-to-individual-users-direct-numb.html
49 votes -
RingCentral APP - Grouping Conversations/Messages
In the RC Classic app, conversations in Teams and Direct Messages group together. The new App does not do this, each message is a separate line and it's actually really frustrating/ugly. Can you please allow the option or set it so that messaging groups together? This would make a bunch of my Engineers very happy.
49 votes -
Colorblind Setting
Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.
49 votes -
SMS: Copy entire text message conversation with sender name & Number and date-time
All manner of business is being conducted via SMS. As a lawyer, I often have to go back and show what the conversation was, what was actually said. Others also have this need. ParticularThe information is already there and available. All that is needed is a "copy" button that will copy the conversation so that it can be pasted into a wordprocessor for saving. (Nicely formated print to PDF would be lively, but baby steps)Similar idea exists with 61 votes as of today " SMS: print option for text messaging" But asks for printing. This new post to ask for…
49 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations. -
On the transfer call, it should show the caller number NOT the extension that transferred the call
To better explain this: When the receptionist transfers a call to me, the caller ID shows "Reception" NOT the actual caller's caller ID. This can be very confusing. When I pick up the phone call that shows "Reception", it is not the receptionist. The person on the phone, is the person who was transferred to me. This causes a lot of surprise as to who I am speaking to. As you can imagine, when picking up a phone call, it would be very helpful to know who you are speaking with.
49 votes -
Stop Queue Call from Ringing on Offline Users!
I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and then ringing out on it’s maximum wait time, and then moving onto the next offline person. This is contradictory to the guidance on your own website on how a call queue will behave, but support have stated this is normal system behaviour.This happens on all Queue types (Simultaneous, Rotating and Sequential).Please update your systems ASAP as this…
49 votes -
Send voice messages over chat
As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp.Just press a button to record voice, speak your message, then click a button to stop recording. Then send.At the other end, recipient sees the sent file, they click to play the audio, click to stop, click to download it etc.
49 votes -
Ability of the Admin to Configure "Launch an external app or website for incoming calls" For All Users
The "Launch an external app or website for incoming calls" can be configured by individual user. I want a feature wherein the super admin or admin of the account has the capability to configure it for all of the users
49 votes -
Call waiting / Busy
A forwarding under "If no one answers" does not work, but you get a busy signal.
SHOULD: busy forward "If I'm already on the phone, please forward it"
busy forward internal
busy forward external49 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!
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Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates
As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.
USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…
48 votes -
Administrator be able to see all users text messages
an admin to see all user text messages in the system. Not just when they sent or received a text but the content of the text.
48 votes -
Visibility of missed calls from call queue on the RingCentral app
We propose the addition of a "Missed Calls" tracking feature within the RingCentral app. This feature would enable users to view and manage missed calls not only from their direct line but also from call queues and other users within their organization. Here are the key components of this feature:Unified Missed Call Log: Users would have a centralized "Missed Calls" section within the RingCentral app that consolidates missed calls from all sources, including their direct line, call queues they are a part of, and calls for other users they have permission to access.Clear Call Queue Missed Calls: For users who…
48 votes -
Reinstate Copy / Duplicate team
In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project lands. This is used a significant number of times a day/week, and incredibly critical to our org. needs.Without this feature, the RC app is very useless to us in terms of internal project and time management.
48 votes -
Yealink Key Templates
If you are selling Yealink phone you should already have the templates available in the system.
48 votes -
Do Not Call list for RingEX
Request is for a Do Not Call list to be applied for outbound calls on RingEX. An administrator should be able to create a list of numbers that are not allowed to be dialed outbound from any endpoint in the instance. This would be very helpful for recruiting firms.
47 votes -
Feature to disable Beeping for Call Waiting in queues
We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps.Our employees do not use physical phones. They either use the desktop or mobile app.I spent over 90 minutes chatting with RC support yesterday and setting up new extensions, removing call monitoring, removing and reinstalling the desktop and phone apps, etc. Just a whirlwind of "let's try this to see if it works", all the while there is no…
47 votes -
RingCentral App for Apple Watch
To make and receive calls via Apple Watch.For the Apple Watch to individually ring, the same way the iPhone rings.
47 votes -
substitute Caller ID for bulk upload up to 60000
the current design allows uploading 20 numbers for substitute Caller ID for bulk upload, The customer has a situation where they need to do it for 6000 users
46 votes
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