9340 results found
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Create a default group of contacts for all users that admins can manage
We have Field Reps that our RingCentral users call on a daily basis. I have been asked multiple times if I can create contacts for the field reps and their mobile numbers for all users so everyone did not have to create them. We have more than 50 contacts. This would be a nice feature for only the Admin to delete/edit/manage/add the "global contact".
39 votes -
block incoming caller ID
I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.
39 votes -
Decline a incoming call with a text message
Decline a incoming call with a text message sent to the caller
39 votes -
Ability to answer more than 1 call from a call queue.
Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.
38 votes -
Improvement for Pausing and Stopping Automatic Call Recordings
It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) recording process. Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.
38 votes -
Disable call waiting feature for calls made to a user extension
Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a call, the next call should not ring the phone and it should divert to the next available forwarding phone.
38 votes -
Shared Voicemails: Increase number of voicemail boxes per co-recipient
It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.
38 votes -
Staff want a different ring tone for external calls verses internal calls.
They answer external calls during set hours, but answer internal calls at all times.
38 votes -
Allow multiple supervisors to monitor a call simultaneously
Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.
37 votes -
I'd like to be able the schedule conference calls in the future
I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.
37 votes -
Change the name of the group text message
Would like to change/update the name of the group text message so we can easily send a text thread to the group without typing/adding their phone numbers again.
37 votes -
Ring Central (Classic) red customizable "Busy" Status
Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way the "Do Not Disturb" Status does in Ring Central (Classic).
Preferably a customizable Status where you could put a Red busy color, and then type in the reason for "Busy" (i.e. - Away, Training, etc ...).
37 votes -
Recording speaker only in RingCentral Video
With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video meeting doesn't have that option. This is a crucial option for any presentation or speaker led meeting.
37 votes -
TEXT MESSAGE SMS NUMBER WE SENT FROM
It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.
36 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented.
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Voicemail Setting Permission for custom role
Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.
If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.
The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.
This is happening when updating through desktop, mobile and web application.
36 votes -
RingCentral Linux App
be able to install RingCentral App Desktop for Linux users on their computer
36 votes -
CNAM for a mobile carrier
Hi TeamPlease have a feature for CNAM to work on mobile carrier
36 votes -
Toll-free MMS Enabling
User would like to be able to utilize their Toll-free number especially in received MMS. However at the moment it is not yet supported.
36 votes -
Tasks - missing functionality
Can we get back the functionality where I'm able to edit tasks within the team/group/etc, and to be able to have categories/sections again? When converting to new app, sections are removed. Also, it would be nice to get the whole tab back where you can view completed, and pending separately. To add, you also can't comment on a specific task now.
36 votes -
Automatic text forwarding
We can make easier to get same text to several numbers
36 votes
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