12715 results found
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Share SMS Template across all users in the account
Share SMS Template across all users in the account
42 votes -
Caller ID: Restrict/Grant Access to Caller ID's Per User/Role
Ability for an admin to configure which outbound caller IDs are eligible for an end user to select. Example, not all company numbers, but just some, or only UK numbers and never the US company number, etc.
42 votes -
Fax recipient information
A customer would like to have the recipients information automatically filled
on the cover page of the outgoing fax that he will send aside from the name and phone number.
He would like to add the address, email, name of the person who needs to receive the fax.42 votes -
Conference/3-way calling Automatic recording
Hi there,We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, when we pull up other calls for other customers, call recordings are incomplete and only saved Inbound and Outbound calls. All conference or 3-way calls are not recorded.
42 votes -
Apply key template on Presence for yealink device
Ability to apply key template onPresence for yealink model device
42 votes -
Automatic text forwarding
We can make easier to get same text to several numbers
42 votes -
increase fax attachment limit
increase fax attachment limit to 50 to 100Mb
42 votes -
Bulk delete for sms messages
we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.
42 votesThis is now on desktop and mobile, learn more here! -
Add AWAY Option for chat
We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.
42 votes -
IVR Menu option If caller enters no action after the prompt played 3 times
Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times"
to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then
Disconnect the call
or
Connect to extensionGeneric Key Presses >Specify "If caller enters no action after the prompt played 3 times" before it either
Disconnect the call
or
Connect to extension42 votes -
Upload custom ringtone
This would be great if you could implement this, I noticed it is already possible for hold music and greeting. I do not really like any of the default ringtones so it would be excellent if you could make this possible! Thanks!
42 votes -
Improve SMS Shared Inbox Visibility Across Assigned Users
Request to enhance the SMS Shared Inbox feature to allow all assigned users to view full SMS conversation history, including messages sent and received by other team members within the same shared inbox.
Currently, users (e.g., Ext. 101 and Ext. 102) can only see their own sent messages and not the responses or messages sent by other assigned users, resulting in fragmented and one-sided conversation views.
This improvement would help prevent duplicate responses, improve team coordination, and provide a complete conversation history for all users assigned to the shared inbox.
41 votes -
Resize MMS pictures to fit within 1.4mb limits
Make the desktop & mobile app automatically reduce the size, compress, or reduce resolution of images or videos to fit within the 1.4mb limitation.
41 votes -
Assign 2 desk phones with 1 line
Assign 2 desk phones with 1 digital lines on a User extension without adding shared lines to the account.
41 votes -
Shared Fax Inbox in RC App for Departments
The request is to allow a department fax inbox within RingEX Application. Currently, users can see their own fax inbox, but it would be helpful to also have access to faxes that arrive to shared fax accounts within the RingEX Application. This would eliminate the need to use email to deliver the fax to multiple users, which could pose a security problem for PII. It would keep the document protected within the application and make it easily accessible for multiple users.
41 votes -
Analytics - ability to add calls routed to message only extension or announcement only extension.
Analytics - ability to add calls routed to message only extension or announcement only extension.
41 votes -
Option to disable outbound calls
Customer to have the capability to disable an outbound call in service portal
41 votes -
Allow Use of any Number as Caller ID by Any User from Any Site
We would like to the ability to use any number we own in our system as caller ID for any user, regardless of which site they are associated with. When Multi-Site settings are in use, only numbers associated with Company Site can be shared across the system for use as caller ID.
41 votes -
Play announcement "press 1" on call Queue
we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.
41 votes -
Ring Central (Classic) red customizable "Busy" Status
Please consider providing a way to set a red "Busy" Status manually without blocking message sounds the way the "Do Not Disturb" Status does in Ring Central (Classic).
Preferably a customizable Status where you could put a Red busy color, and then type in the reason for "Busy" (i.e. - Away, Training, etc ...).
41 votes
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