11323 results found
-
Change the name of the group text message
Would like to change/update the name of the group text message so we can easily send a text thread to the group without typing/adding their phone numbers again.
39 votes -
Disable call waiting feature for calls made to a user extension
Currently calls that are made directly to an extension still rings the 1st forwarding phone of the extension although the user is already engaged in a call. We need to have a feature to disable it, if the user extension is already engaged in a call, the next call should not ring the phone and it should divert to the next available forwarding phone.
39 votes -
Ability for agent to stay on the line after transferring to an external number.
We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC Phone (which has a conference greeting).
39 votes -
Outlook Contact Sync with Subfolders
Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created.It would be useful to eitherProvide for the ability to choose subfolders to sync with from the RingCentral AppJust recursively look in the subfolders and sync everything within RingCentral.
39 votes -
Add setting to allow RC desktop app to run in the background at startup
To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.
39 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this is available in app now. Please ensure you are on the latest version of the app for this functionality. Change how the RingCentral app launches upon startup in desktop app under Settings - General - Launch app at startup. -
Create a default group of contacts for all users that admins can manage
We have Field Reps that our RingCentral users call on a daily basis. I have been asked multiple times if I can create contacts for the field reps and their mobile numbers for all users so everyone did not have to create them. We have more than 50 contacts. This would be a nice feature for only the Admin to delete/edit/manage/add the "global contact".
39 votes -
Retrieve deleted conversations
Hope there's a way to retrieve deleted conversations.
39 votes -
Retain and Assign Site to Inventory Numbers
We have many sites that have their own set of purchased and reserved numbers. If we move the numbers to inventory, I don't see a way to assign a "company" number to a site once in inventory. If I assign a spare number to the site it belongs to it shows up as the selected site but loses the site and goes to "Company" when brought back into inventory. We are moving numbers from Auto Receptionist to get rid of the long list of numbers available in CallerID list. Some of our inventory numbers have a site set and I…
39 votes -
Forwarding Main Company Number Calls Directly To An External Number
We have received a call from a user asking for an easier way to forward calls from Main company number to an external number and if that can be included on the Auto-receptionist's General settings instead making a work-around to make it possible.
39 votes -
Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.
Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.
38 votes -
Analytics - ability to add calls routed to message only extension or announcement only extension.
Analytics - ability to add calls routed to message only extension or announcement only extension.
38 votes -
Text Notification pop up preview - want it back
The pop up preview notification has recently changed and no longer displays a preview of the message. For MFA purposes, it was nice to see the code displayed. Without the preview, it requires more steps to navigate to the text message and to display it so we can capture the MFA code.
38 votes -
Checking the IP address associated with the IP Phone under the Admin Portal
It is useful for the admins when making changes on the GUI of each devices. It will lessen the time it takes to check the devices one by one to get the IP addresses.
38 votes -
Apply key template on Presence for yealink device
Ability to apply key template onPresence for yealink model device
38 votes -
Enable MMS / RCS International - RCS / Domestic
Please enable International MMS - or even better can you please support RCS both domestically & internationally - as that is a useful feature to send high quality images. RCS would be much better and is the latest standard as far as I'm aware - would like to be able to utilize this which is becoming common across carriers for picture/video delivery.
38 votes -
Allow setting the Company Fax/SMS Recipient to a call queue
We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR settings. It is a limiting factor.
38 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
38 votes -
Forward a voicemail to another extension
Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the voicemail to forward it and add additional info to the next recipient without having to write it down and give it to the other person.
38 votes -
Option to disable the beep before a page
Give us the option to disable the beep when paging.
38 votes -
System wide blocking of spam numbers to all extensions
There needs to be a way to block spam numbers from all extensions, phone numbers, and groups in one simple master place. Spam has gotten out of control and when you get 100 spam calls per day to different extensions the current options of blocking to the extension one by one or filing it with the DO NOT CALL list does not help. Having to block it to each extension takes a lot of time and adding it to the Do Not Call Registry takes 30 days to process, which doesn't help because tomorrow it will be a new number…
38 votes
- Don't see your idea?