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10653 results found

  1. Play announcement "press 1" on call Queue

    we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.

    37 votes
    Needs More Information  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Ability to answer Apple Verification Calls

    The business will use ringcentral numbers as company's two factor authentication. Currently not able to answer phone calls coming from apple verification. The apple number is 18662753866

    37 votes
    Under Review  ·  9 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    Ringless Feature - Whereas advertisement of the company can be sent through voicemail (direct to voicemail) to their recipients.

    36 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
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  4. Voicemail Setting Permission for custom role

    Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.

    If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.

    The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.

    This is happening when updating through desktop, mobile and web application.

    36 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Stop others from spoofing our number

    Please develop something that would allow us to protect our phone number from spoofers. Our business number is being used for spam calls and we are getting angry phone calls.

    36 votes
    Planned  ·  8 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Increase SMS storage above the current 5000 message limit.

    My SMS messages are automatically being deleted after a couple of months, which apparently is how long it takes me to accumulate 5,000 total SMS messages. I have an additional Ringcentral number that gets little use but would not be recognized by my customers. Ringcentral does not allow me to combine the capacity of both lines to use on one extension.

    36 votes
    Under Review  ·  3 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. Forward a voicemail to another extension

    Many times a user receives a voicemail and want to forward it to another user to handle. We cannot receive voicemails via email, so forwarding a voicemail to another extension is a highly valuable feature. This allows the person who received the voicemail to forward it and add additional info to the next recipient without having to write it down and give it to the other person.

    36 votes
    Planned  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Auto reply that number is disabled for SMS

    Currently, there is no auto-reply to the sender if the RingCentral number they are sending a text to is disabled for SMS.I am requesting to have a system-generated reply to a sender if the RC number they are sending a text to is disabled for SMS.

    36 votes
    6 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  9. Allow RC users to make internal phone calls after business hours

    We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.

    36 votes
    Future Consideration  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Tasks - missing functionality

    Can we get back the functionality where I'm able to edit tasks within the team/group/etc, and to be able to have categories/sections again? When converting to new app, sections are removed. Also, it would be nice to get the whole tab back where you can view completed, and pending separately. To add, you also can't comment on a specific task now.

    36 votes
    Implemented  ·  2 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  11. Ability to have more than 25 devices in a paging only group

    Ability to have more than 25 devices in a paging only group

    36 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  12. Automatic divert to voicemail when already on another call

    The 'Busy' or 'Do not disturb' options only really work when you have a scheduled call. Often, if I receive an unexpected call, I do not use these options. If another call then comes in while I am on the first call, it rings loudly in my ears (I use earbuds through my laptop) and can cause a loss of concentration as I manually divert the second call. Surely RingCentral should be able to determine you are already on a call and divert it to voicemail automatically.

    36 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Remove completed tasks from queue, not delete.

    When a task is marked "Complete", remove it from the tasks, not delete it. RC Classic would remove a completed task, now they all sit there with a line through it offering only the option to "delete". We use these tasks for day to day work flow and to log how tasks are worked if there should ever be a need to reference them.

    36 votes
    Future Consideration  ·  4 comments  ·  Team Messaging  ·  Admin →
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  14. Access to a centralized Company Directory

    This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Portal and this should be automatically updated on the Softphones and Deskphones. For this to be possible, there should be an integration of the Admin Portal and The RingCentral Applications or for each account, there should be an access to the RingCentral Cloud for easy access,

    36 votes
    Planned  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Add Department Field to User Templates

    I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/import function. It would be way easier if this was part of a User Template or part of the new extension creation wizard.

    36 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  16. MSI installer with Auto Update

    Please create either a system wide MSI or EXE installer with auto update that can be installed with one user profile on a computer and be available with all other profiles old and new.Right now if we install using the exe installer it will auto update but the next user will need to have RingCentral installed on their profile. Or if we install using the msi installer under an administrator profile other users will also have RC available next time they log in but it doesn't get updates automatically and IT has to either push those updates out or manually…

    36 votes
    7 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. Retain and Assign Site to Inventory Numbers

    We have many sites that have their own set of purchased and reserved numbers. If we move the numbers to inventory, I don't see a way to assign a "company" number to a site once in inventory. If I assign a spare number to the site it belongs to it shows up as the selected site but loses the site and goes to "Company" when brought back into inventory. We are moving numbers from Auto Receptionist to get rid of the long list of numbers available in CallerID list. Some of our inventory numbers have a site set and I…

    36 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. Call Queue members visibility to calls in queue

    Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.

    36 votes
    8 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    Ability for an admin to configure which outbound caller IDs are eligible for an end user to select. Example, not all company numbers, but just some, or only UK numbers and never the US company number, etc.

    35 votes
    Planned  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  20. Reduce the Desktop Real Estate Required for the RC App

    It would be helpful to make it expandable and contractable based on User Interaction, especially relative to Composability.

    35 votes
    Planned  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
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