9341 results found
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Caller ID Name Display on User Extensions End
Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
19 votes -
Add condition to custom call handling: internal vs. external calls
Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring for a client.
19 votes -
When All Members Are Unavailable Routing Options
As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
19 votes -
Call Handling- forward calls to another Ext and ring to a mobile/desktop app for another user
In Call handling, you should be able to forward your phone to another users ext, and have it ring to that persons mobile/desktop app. Currently it only rings to a physical phone.
19 votes -
Enable replying to the tasks
I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it. First I was not able to sort my teams in folders, which is now solved, and thank you for that, secondly, there is a character limit on the tasks, please remove the limit, I can't reply to the tasks. Tasks should be visible all the time, minimal clicks and scrolls should be required to reach anywhere. Keep it simple like before. Don't complicate things. PLEASE!Just…
19 votes -
add edit and delete into video scheduling
RC meetings had the ability to edit and delete sceduled meetings from inside the gui without going into a third party app(outlook) or the website please add to video
19 votes -
caller id and number called on inbound calls
Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this optionCalled number doesn't work at all at the moment
19 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see. -
Company Level Hotkey Settings
Some of our company applications that we use utilize shortcut keys such at F6 or F8. We would like to be able to change this at a company level so each user isn't having to manually do this as part of ringcentral onboarding.
19 votes -
generating automatic sms response as away message
this is currently not a feature for ring central for any of the ring central product lines. I work in an outpatient community clinic . it would be very helpful so that clients are aware when they text if provider is away from office or off work. this way they don't have to wait for response and be able to contact someone else for faster service. please update me if this is possible in the future. thanks!
19 votes -
Automatic text reply when called is missed
When a person calls and the call is not answered, the app would automatically engage with that person (who otherwise might go elsewhere) with an auto-generated text that says whatever the RingCentral customer sets it to.
19 votes -
Change the default soft keys on Polycom phone when provisioning the phone.
Current default soft keys at the bottom of the screen on VVX350 are new call, intercom, dnd, and page. Theses are useless for most users:New call: this button is asinine, there are already 4 ways to make a new call.1) pick up the phone and dial2) dial then pickup the phone3) press the one of the hands free button and dial4) dial then press one of the hands free buttonIntercom: i have never worked in an office where a general page went over the phone system to interrupt productivity, meetings, call with important clients. this feature is just rude to…
19 votes -
Add an option to turn off auto answer when connected to Bluetooth
The current situation is dangerous if you receive a call in the car. You get a half baked connection to an unknown caller which you can only get rid of by fiddling with your phone. Not ideal at 80mph.There is an ongoing support thread where multiple customers have asked for this bug to be fixed but support have now decided it is a feature request.https://community.ringcentral.com/questions/96024/auto-answer-when-connected-by-bluetooth.html?childToView=105660#comment-105660Just as a note please don't make the assumption that I use a desktop PC in my car as the support team did.
19 votes -
Bring back the Silence Incoming Calls Toggle on the Mobile app for ALL users.
Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the device. However, after recent updates the extensions role must have permissions (User Settings > Messages & Notifications OR Call Handling/Forwarding) allowed in order for this setting to appear. It seems that oftentimes this feature is still toggled on by default when a user first downloads and signs into the mobile app. An admin has to update…
19 votes -
busy on busy
In Europe it is quite normal that during a call a busy signal is sent to the next caller.Every customer we have brought onto the platform so far complains that the function is not available.Two other customers with 1000 subscribers each with a proof of concept require that busy on busy works otherwise they will not order the platform and switch to another provider.
19 votes -
call waiting longer than 15 min & customise the number of callers in a call queue
PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do not want a minimum of 5 callers in the queue , in this case only 1-2 callers. When you have a minimum of 5 callers & only 1-2 staff taking calls the result is that callers can be waiting longer than 15 min the queue2. Because of the problems with point 1 we…
19 votes -
Ability to have more than 25 devices in a paging only group
Ability to have more than 25 devices in a paging only group
19 votes -
Live notification via Webhooks of Individual Call Queue Member Status Change
Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation.However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will get no notification.We would need to get the status for all 3. This impacts all our dashboards and real time presence widgets.
19 votes -
Add fillable line in Fax menu for person's name to auto-populate in Cover Page
So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. Thank you
19 votes -
Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
19 votes -
Desktop App Specific Permissions
I would like to have the ability to remove certain permissions for some users in the desktop app only. For example, there are some users we want to be able to use the meetings/RCV feature for online meetings, but not be able to call or text from the app. I would also like to remove access to fax, Apps, Messages, Workspace (tasks, calendar, etc.) as there are some features that we use other platforms for and do not want available to our users.
19 votes
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