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  1. We would like the ability to turn off text notifications on the mobile app after hours and on weekends.

    20 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  2. Our company synced our RingCentral account to our Zoho CRM, but the CRM contacts are not shared/synced back to RingCentral's contact database in either the RC desktop or mobile apps. Please add a feature to sync the contacts between the two systems.

    20 votes

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    Under Review  ·  2 comments  ·  Contacts  ·  Admin →
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  3. We don't want popup notifications when every call is placed on Park. This feature began on 6/15 when HUD went from Beta to Live. We want to be able to customize/set our popup notifications so we can control which and when we receive messages, phone calls, etc.

    20 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Current default soft keys at the bottom of the screen on VVX350 are new call, intercom, dnd, and page. Theses are useless for most users:New call: this button is asinine, there are already 4 ways to make a new call.1) pick up the phone and dial2) dial then pickup the phone3) press the one of the hands free button and dial4) dial then press one of the hands free buttonIntercom: i have never worked in an office where a general page went over the phone system to interrupt productivity, meetings, call with important clients. this feature is just rude to…

    20 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  5. Please make RC mobile app for ios and android 100% compatible with MS Intune where Microsoft edge is the default browser

    20 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  6. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time. Something along the lines of "You are currently caller X in the queue and your estimated wait time is X minutes." Base this information off of current queue activity and average wait time before answer.

    20 votes

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    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
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  7. Synchronize DND setting across App and Desk Phones so that if someone sets DND on their desk phones it shows up on all other users desk phones that they have DND on. At present it only shows up in the App if you set DND in the App, and dos not show on desk phones.

    20 votes

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  8. have the sms enabled for international numbers

    20 votes

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    Planned  ·  5 comments  ·  SMS/Text  ·  Admin →
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  9. This would benefit not only the company but the person administering the phones. On a Cisco phone (88XX) there currently are two address books, a system address book which is not functional and a personal address book which is unique to each phone. In order to have a "company" list, we currently have to utilize the personal address book and manually enter each entry into each phone. If anything changes(additions, changes, deletions), we have to manually change it in each phone. This can be very time-consuming to manage but at present is the only way to get a company directory…

    20 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  10. We'd like to have the option to use the desktop app in conjunction with a desk phone like this: When dialing out (from the computer/app): 1) click an extension or click or dial a number.2) your desk phone (e.g. J139) would go "off hook" on speakerphone and the call would be placed. No touches.3) you simply wait for the other person to answer... you never touch your phone.

    20 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  11. In Europe it is quite normal that during a call a busy signal is sent to the next caller.Every customer we have brought onto the platform so far complains that the function is not available.Two other customers with 1000 subscribers each with a proof of concept require that busy on busy works otherwise they will not order the platform and switch to another provider.

    20 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Our center is the Michigan Poison & Drug Information Center, a federally and state funded entity that handles and manages poisoning and toxicologic emergencies. We are requesting an important feature to optimize our efficiency, specifically the ability for our healthcare staff to return to the call queue at will whenever they need to during the prescribed wrap-up time, which currently is at 30 seconds. We would like to extend the wrap-up time to 2 minutes to allow the staff to document and chart in the electronic medical record, but at the same time have the ability to voluntarily re-enter the…

    20 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  13. This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.

    20 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  14. Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.

    20 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  15. At present, if a Group Manager is off, only admins can configure group member settings (such as call forwarding etc.) The only workaround is to duplicate groups (which has to be done manually) and assign to a different manager. Due to RC deployment scale, this isn't viable.Enabling multiple group managers would make this much easier

    20 votes

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  16. The customer would like to have the option to change the default buttons while on an active call. Currently, they have Mute, DialPad, Audio, Add, Video and More.

    20 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.

    20 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  18. Central speed dial destinations where a list of external phone numbers and names to be maintained centrally in the UO.

    20 votes

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    0 comments  ·  Other  ·  Admin →
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  19. As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.

    USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…

    19 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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  20. Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

    19 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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