9341 results found
-
Add Reboot / Resync / Restart All or Multiple Phones at the same time
Mitel has a feature to select all or multiple phones to reboot at the same time. Please add this feature. Thanks!
19 votes -
Allow separation of direct voicemail notification and shared voicemail notification.
For message-only extensions, or other extensions, which have voicemails shared to co-recipients, allow co-recipients to designate which voicemails they want to receive notifications for; direct or shared, or a mix/combination of direct and shared voicemails.
19 votes -
Disable "AI is taking notes" when on call
We need an ability to turn off the announcement on the "AI notes" as its taking a few seconds before I can answer the call
18 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, we hear your feedback and understand this is a pain point. Our product team is currently exploring options to get this addressed. Thank you!
-
Call Queue Wait Settings - max callers in queue
currently we can add up to 25 callers in queue.
Ideally it is important to have a max of 100 callers in queue, with extra multiple options like 30 -50-75-100.18 votes -
Percent calculation with filters - Business Analytics
The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
The salesforce ticket has been already opened 24162866.
Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters18 votes -
Store Microsoft Exchange connection data
When (re-)connecting the RC application to a Microsoft Exchange account, the user has to provide the following data in order to complete that task successfully:
- their email address or domain\username
- their password
- their Exchange server version
- their exchange EWS url
Out of these four (or five, if you count emails and domain\user separately), many users will have two readily available: email and password; some maybe even only know their password.
This is because:
- their username (which could be their email address) is stored on their computer's login screen, and they are only asked for their password on login
- they have…
18 votes -
Do Not Call list for RingEX
Request is for a Do Not Call list to be applied for outbound calls on RingEX. An administrator should be able to create a list of numbers that are not allowed to be dialed outbound from any endpoint in the instance. This would be very helpful for recruiting firms.
18 votes -
Allow dialing 811 numbers in the US and Canada
Customer requires the ability to call 811 intheir local area. This customer is a regional water authority and calls 811 almost daily to check on dig sites. This is applicable to many utilites, construction and government customers.
18 votes -
Call Queue custom role
More granularity in Call Queue Supervisor roles via a Custom Role with limited permissions like the below:
- Access to modify Hours Of Operations
- Access to Call Queue voice announcements but
- No ability to modify the members of the CQ
Currently there are two options
- Access to Call Queue messages only or full access.18 votes -
We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather tha...
...n the ones provided.. We need the ability for the super admin to modify the six default statuses so our company can create standard status defaults rather than the ones provided. In addition, when we create new statuses, these statuses disappear each time we log out of the RC application. This is a slight inconvenience as we have to re-enter the statuses each time we log back into the RC app. Note: Please do not merge this with Idea: CUSTCOM-I-308, as it is showing a status of Implemented even though it has not been implemented.
18 votes -
Personalize CNAM
ability to use person's name for CNAM
18 votes -
ability to delete the main Super Admin extension from the Admin portal
ability to delete the main Super Admin extension from the Admin portal
18 votes -
ability to block outbound calls to some numbers
ability to block outbound calls to some numbers
18 votes -
add calendar, tasks, notes, files to left task bar (like in classic app at bottom left)
calendar and task views control everything we do and need to be able to view "all events" which we color-code
18 votes -
Forward a voicemail to a call queue voicemail
We need to be able to have the option to forward voicemails to call queues like we have the option to with other users.
18 votes -
External Number on Presence
We want to add Speed Dials to External Contacts to the HUD and Presence from the Softphone portal that can translate to the physical phone. Right now manually adding external speed dial is time consuming.
18 votes -
Manage Meetings from within RC App without linking to Calendar
It would be helpful to be able to manage meetings after they've been created from within the RC App. Once created there's no way to get back to them to change or cancel. There's also no way to see a list of upcoming meetings in the App.It can be done in the RC Meetings App but not the Unified RC Desktop App. Since the RC Desktop App is supposed to be the consolidated place to do everything I would think this should be added to it, especially if the separate apps are going to be phased out next year.
18 votes -
Allow Ring My Phone to be turned on/off by user with presence monitoring
Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.
18 votes -
Adding user's job title in RingCentral should Sync with Ring Central Desktop
When I add a job title for a user through https://service.ringcentral.com/application/users/, that job title is not added or synced up with the title in the RingCentral desktop app.This would allow better admin management of the organization.
18 votes -
Multifactor Authentication through Microsoft, Google, Duo, Yubikey
Cyber threats are at an all time high in 2021 and it is important to protect our accounts properly. Most breaches come from email attacks so it makes no sense why Ring Central does not support MFA through apps like Microsoft Authenticator, Google Authenticator, Duo, or Yubikey. Like text messaging MFA is outdated and insecure, emails will get to the same point. It is important that our accounts are secure and MFA through the apps is one the most basic ways.
18 votes
- Don't see your idea?