9677 results found
-
RingEX PCI Compliance
This request is to certify the RingEX platform to be PCI compliant within all geographic locations.
19 votes -
With Multi-site feature, need ability to rename Main site from 'company'
From admin, can see that it is called “Main Site”. It would be helpful to be able to change it to “Newsitename”
19 votes -
Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...
...ection for Android. Would like to answer calls using mobile data on an Android phone on an active call on the mobile number and answer another incoming call on RC mobile app.
19 votes -
Add The Ability To Send An Email For Answered Calls
We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
19 votes -
Call Wrap Up time set to 2 and 4 minutes
Can we have option on the Wrap Up time on our call queue for 2 and 4 minutes increment because 1 minute is too short and 3 minutes is too long for our customers
19 votes -
Log Customization to support number and Date/Time custom fields type
When you access the Cloud Phone Settings on from Salesforce (https://login.salesforce.com/apex/rcsfl__adminUI), under the section Log Customization.* The field types supported in call log are Date, Picklist, Text and Text Area.It would be great if it also support Date/Time or Number field type
19 votes -
Group Owned Inbound Fax Only Phone Numbers
Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…
19 votes -
Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w
Ring Central sends updates to my Yealink T57w phone. When the update comes in, it resets the admin password back to default. This is a secuirty issue and I get the red triangle error at top of phone screen until I manully change the password from ADMIN back to my password. It happens every update and is very frustrating. Security is low after an update as password defaults.
19 votes -
Customize softkeys on yealink phones
As per Yealink engineer, softkey layout of the phone is the special design of RingCentral, which cannot not be changed. There were customer prefers to have option to customize it themselves.
19 votes -
Transfer Call to Queue Voicemail Directly
We would love to see the ability to transfer an active call to a specific queue voicemail box where they can then leave a message.
19 votes -
Allow All Contact Fields to be Searchable in the Glip/Jupiter/MVP App
Allow All Contact Fields to be Searchable within the Glip/Jupiter/MVP App. Example: The Company Field is Not Searchable from the Search Field or Filter Field.
19 votes -
Remove access to turn off Queue calls
The agents can tur off queue calls and then they are out of the queue line. This access should be given to them. I know the queue manager can check who is turning off and on but still this access right can be created in settings and permissions.
19 votes -
Use same text to speech technology for custom voicemail greetings etc.
I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples:Custom voicemail greetingsCustom connection messagesAnywhere that RingCentral allows you to record a custom message, those are places where text to speech would be useful
19 votes -
Allow Group/Team SMS Sharing
Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
19 votes -
Visual Call Editor in Call Queue Menu
Similar to IVR Visual Editor, provide a option to visually see the current configuration and allow adjustments.
19 votes -
Caller ID Name Display on User Extensions End
Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
19 votes -
Add condition to custom call handling: internal vs. external calls
Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring for a client.
19 votes -
Call Handling- forward calls to another Ext and ring to a mobile/desktop app for another user
In Call handling, you should be able to forward your phone to another users ext, and have it ring to that persons mobile/desktop app. Currently it only rings to a physical phone.
19 votes -
Alert when available
Create an option in RC app to alert you when a user becomes available.
19 votes -
Enable replying to the tasks
I am sorry to say but you have made my work life miserable by making your incomplete app mandatory to me. You should not have launched a new app without solving the errors in it. First I was not able to sort my teams in folders, which is now solved, and thank you for that, secondly, there is a character limit on the tasks, please remove the limit, I can't reply to the tasks. Tasks should be visible all the time, minimal clicks and scrolls should be required to reach anywhere. Keep it simple like before. Don't complicate things. PLEASE!Just…
19 votes
- Don't see your idea?