12358 results found
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RC Desktop Contacts does not display or search Company Name
Hi there.Windows 10RC Desktop version 22.1.31.2866 Windows (x64)I sync my iPhone contacts to Microsoft 365 and have connected RC Contacts to Microsoft 365 as a viable way to sync my mobile phone contacts list with RC.I have many contact entries which comprise a business name entered in the Company field, with no Firstname or Lastname entered as it's an entry for a company or business, not a person.RC does not dislay the Company name in Contacts. All I get is numerous entries with a phone number only.The Business name field exists and is displayed when I click "View profile".RC Contacts…
26 votes -
Allow Custom Wallpaper on Cisco phones
Branding customization should be easily available. We can easily add wallpaper manually, but when the phone re-syncs, the RC wallpaper returns.
26 votes -
Lock email from end user updates
We would like to remove the ability for end users to change their email address on their accounts. We use SSO to log in and when users update the email incorrectly, it breaks the SSO login. It would be global, not just US.
26 votes -
Force Log-out due to Inactivity
Dear RingCentral Development Team,I would like to propose a feature request that would enhance the user experience and security of the RingCentral App for both mobile and desktop platforms. Currently, the RingCentral App automatically logs users out after 14 days of inactivity for security reasons. While security is a paramount concern, we believe that offering administrators the ability to customize this inactivity log-out duration would provide more flexibility and better cater to individual organization needs.Feature Request: Customizable Inactivity Log-Out DurationDescription: Allow administrators to define and customize the duration of inactivity after which users are automatically logged out from the RingCentral…
26 votes -
Answer call through customized keyboard hotkey on Ring Central App that will work on multi layered app
Customers want to add additional settings or enhance the existing keyboard shortcuts in the RingCentral app, so that they may use customized hotkeys to answer calls even while they are working on another application, and even if the app is closed, it should work.
26 votes -
Receive Fax in Multiple RC App Users
Multiple users can receive a fax via email with/ attachment, but it will violate HIPAA, and they want multiple users to receive the fax through the RC App.
25 votes -
Language selection for the Position in Queue and Wait time
Currently, the messaging on the position in queue and wait time is in English. Can I request a messaging to be in French for all French speakers in Canada and the rest of the world?
25 votes -
Number Storage
Access to the AL numbers reserved on the customer UID Number Storage:
- We need to have access to see the list of numbers reserved on the Number Storage list.
- The ability to move numbers from Number Storage to Inventory.
- Only available to Super Admins.
25 votes -
Multisite - support for 'site' contacts Directory limited, not entire company
This is a common ask in the retail market like we faced during the DECATHLON project.
This will allow for the end user to access a directory based on the following:
-/ Global Directory (e.g. all stores) tier
-/ Regional Directory (e.g. stores in 1 city) tier
-/ Local Directory (e.g. specific store site) tierEvery store is usually autonomous and needs access to his own directory and is not shared among other stores.
In case we can’t support site directory - as a minimum the ask is to support search based on multiple criteria:
Criteria would be coming from…25 votes -
Increase TCR Filters, to include sites and departments
Can we please add additional filters for the TCR campaign, like sites and departments?
25 votes -
Presence on Limited Extension
cx is asking for an option to set up presence on limited extensions
25 votes -
Report outbound caller ID settings
There's currently no way to enforce company-wide outbound caller ID settings, and no way to report on user who, for example, have the company number set as their outbound caller ID
25 votes -
Add ring group to call queues
Please add ring groups to call queues, it is not acceptable to make all users receive the call because they are using the app. At least make it to where we can create Ring Groups within the call queue OR to where we can forward calls from the app to another extension using the app
25 votes -
Separate Outbound Calling Announcement
Currently only having one option for call recording announcement for inbound and outbound calls. I would like a seperate custom annoucement for outbound calls.
25 votes -
Individual contact listings per site code
Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.
25 votes -
presence keys template for Polycom phones
ability to create template for presence keys for Polycom phones
25 votes -
Ability to auto populate the fax Cover Page Info to a customized cover page
The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page
25 votes -
Implement a delete all button for Personal Contacts
If a user imports their entire personal contact directory and then later you would like to clear the personal directory out (in case you want to transfer the number/account to a different user for example), it is not possible to simply delete the entire list or to even select more than one contact at once (on desktop or mobile!)
25 votes -
External Number on Presence
We want to add Speed Dials to External Contacts to the HUD and Presence from the Softphone portal that can translate to the physical phone. Right now manually adding external speed dial is time consuming.
25 votes -
Ability to add Company Logo in Desk phones
We need our deskphones to display our company logo for business purposes.
25 votes
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