11090 results found
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Automatically add new RingCentral numbers to TCR Campaign
Any new RingCentral numbers would automatically added into an active TCR Campaign as opposed to manually having to add in numbers though the Number Assignment page every time a new number is created? This would streamline the onboarding process for new RingCentral numbers and make use of an active TCR Campaign
22 votes -
Separate Outbound Calling Announcement
Currently only having one option for call recording announcement for inbound and outbound calls. I would like a seperate custom annoucement for outbound calls.
22 votes -
presence keys template for Polycom phones
ability to create template for presence keys for Polycom phones
22 votes -
Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email
Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.
22 votes -
Call Screening on RC Unified App
Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.
22 votes -
Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority
It would be useful if we were allowed to forward non-emergency informational numbers, like 211 and 311, to their respective 10 digit alternates for our area. Currently these are reserved extensions in the same way 911 is, we get the error as detailed here when trying to configure this: https://support.ringcentral.com/article/4455.html - I'd also checked with RC support who confirmed it is not possible to connect them up in this way.Currently if 211 or 311 is dialed from our account, it returns an "Invalid extension" response. It would be helpful if we could quick-dial these numbers, in my locality they are…
22 votes -
Ability to add Company Logo in Desk phones
We need our deskphones to display our company logo for business purposes.
22 votes -
When All Members Are Unavailable Routing Options
As of now, the only option under the "Wait Settings" for Call Queues when members are available, but no members answer or all members are busy or unavailable is to "Wait". Admins would like for there to be forwarding options to other extensions.
22 votes -
Allow administrators to administer Glip teams
Super admins for RingCentral accounts can't change any Glip team settings unless they created the team or the creator makes them an admin of the team concerned. They cannot view a list of existing teams.Add a fully functional Glip admin screen
22 votes -
pre-recorded messages played on the paging system
I would like to have pre-recorded messages played on the paging system. For example, fire drills, tornado warnings, etc. Can this be achieved through Ring Central where the receptionist can play a recording through the paging system to alert everyone?
22 votes -
Increasing number of logins on one extension
Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged in at one time, but one phone is still getting a notification saying that too many devices are logged in and that it cannot receive incomings calls. It can only text or make outbound calls. We also googled the amount of lines... And your website says "Up to 8 lines and 16 desk phones per…
22 votes -
Need ability to increase Monitoring Group limit of 100
We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.
22 votes -
Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web
The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able to select "All" sites and then deselect sites they know to have no inactive users. Customers with a large amount of sites would greatly benefit from this filter option rather than having to manually select sites individually.
22 votes -
Option to disconnect one party in a conference call
We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
22 votes -
Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
22 votes -
Voicemail-to-text to capture multiple languages concurrently
It would be very helpful if voicemail-to-text could have the ability to capture multiple languages at the same time, regardless of which language is selected for User Language, in cases where incoming calls are split between multiple languages.
22 votes -
Restore deleted fax messages
Ability to restore all deleted fax messages
22 votes -
Ability to change the city location of a phone number
When we phone out, our location on people's caller ID shows us located in a different city and province than where we are located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number of locations to reflect where we are!
22 votes -
Automatic call forwarding when the PC is locked or shut down
When the PC is locked or shut down, it should be possible for a defined call forwarding to be activated automatically. This call forwarding should be automatically deactivated when you unlock the PC or start the Unify Office app.
22 votes -
Reduce the loading time for RC embedded app in Microsoft Teams
When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.
Can you work on reducing this loading time to 5 seconds or less in future releases?
21 votes
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