11740 results found
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disable the DND function
the feature to disable the DND function will surely help our business
23 votes -
Presence on Limited Extension
cx is asking for an option to set up presence on limited extensions
23 votes -
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
Turn OFF caller ability to press an extension number while waiting in Call Queue Extension
23 votes -
Feature Request: Show outgoing fax number for every user
At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.This is an essential feature for companies with multiple fax users, especially where a fax response is needed.
23 votes -
Export Call Queues with all Call Queue details - Reports Feature
Hi Team,There must be an export file feature in call queues by which we can export all call queues in which call queue name, call queue number and extensions are included.
23 votes -
presence keys template for Polycom phones
ability to create template for presence keys for Polycom phones
23 votes -
Ability to auto populate the fax Cover Page Info to a customized cover page
The Customer want to have the Ability to auto populate the fax Cover Page Info to a customized cover page
23 votes -
Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email
Give Super Admin the option to automatically delete voicemails when users have been sent a notification email about the voicemail.
23 votes -
Do Not Call List for UC Customers
Is there a way we could create a Do Not Call List for our customers that do not subscribe to the contact center or engage voice? We have some bigger companies that use our UC platform only that would like to keep their customer's request to not be called and cannot be added easily to a list.
23 votes -
Ability to forward texts to multiple extensions/numbers
With COVID and curbside checkins, it would be great if when customers arrive, they could send a text to our main number letting us know they are here and we could have that forward to multiple ringcentral extensions/numbers and receive the text on multiple computers via the RingCentral Phone app.
23 votes -
set custom music on hold for park calls.
set custom music on hold for park calls.
23 votes -
Call Screening on RC Unified App
Currently there is the call screening feature available on RC phone app on desktop. The call screening feature should also be available on the unified app.
23 votes -
Read Receipt for SMS
this is on all other software as Teams, Skype
23 votes -
Multifactor authentication
We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.
24 votes -
Ability to retrieve call recording even if the call was transferred to an external number
Ability to retrieve call recording even if the call was transferred to an external number
23 votes -
Ring Central Video Ability to connect Non 365 Outlook Calendar- Feature Request
Currently the new RC Video is not able to link to Microsoft on premise exchange / Outlook. The only options to link a calendar are Google or MS 365. I must say I understand the move off of the Zoom platform but to ask people to be moved off by March 8th 2021 and lose these necessary features makes it very difficult.Thank you in advance,Derek
23 votes -
Configure phone buttons for items other than Presence
For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone for our users.
23 votes -
Recurring meeting option
With the new all in one App we are loosing the recurring meeting tab where all our monthly recurring meetings are stored to easily refer back to. is this something that will be coming back in the future?
23 votes -
Automatic text reply when called is missed
When a person calls and the call is not answered, the app would automatically engage with that person (who otherwise might go elsewhere) with an auto-generated text that says whatever the RingCentral customer sets it to.
23 votes -
Text auto reply and signature
While away on lunch, out of office or not available auto reply would be very helpful when receiving a text. Automatic custom made Signature for every text sent would also save time and so the members know who sent the message.
23 votes
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