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  1. RC meetings had the ability to edit and delete sceduled meetings from inside the gui without going into a third party app(outlook) or the website please add to video

    19 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  2. Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this optionCalled number doesn't work at all at the moment

    19 votes

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    Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see.
  3. A "hunt group" works very similar to a "ringing group". A Hunt Group feature defines the call coverage of an extension, which can include multiple steps including a group of extensions that ring simultaneously or individually, and voicemail. Hunt Groups can be shared among one or a number of extension that share the same call coverage. In lieu of configuring within each individual user profile a list of extensions that are grouped into a ringing group and designated to answers calls when not answered by the principle extension, which is likely similar across multiple extensions within a department, allow destinations…

    19 votes

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  4. this is currently not a feature for ring central for any of the ring central product lines. I work in an outpatient community clinic . it would be very helpful so that clients are aware when they text if provider is away from office or off work. this way they don't have to wait for response and be able to contact someone else for faster service. please update me if this is possible in the future. thanks!

    19 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  5. When a person calls and the call is not answered, the app would automatically engage with that person (who otherwise might go elsewhere) with an auto-generated text that says whatever the RingCentral customer sets it to.

    19 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  6. The current situation is dangerous if you receive a call in the car. You get a half baked connection to an unknown caller which you can only get rid of by fiddling with your phone. Not ideal at 80mph.There is an ongoing support thread where multiple customers have asked for this bug to be fixed but support have now decided it is a feature request.https://community.ringcentral.com/questions/96024/auto-answer-when-connected-by-bluetooth.html?childToView=105660#comment-105660Just as a note please don't make the assumption that I use a desktop PC in my car as the support team did.

    19 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the device. However, after recent updates the extensions role must have permissions (User Settings > Messages & Notifications OR Call Handling/Forwarding) allowed in order for this setting to appear. It seems that oftentimes this feature is still toggled on by default when a user first downloads and signs into the mobile app. An admin has to update…

    19 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  8. Ability to see user status in all web/desktop views would be a timesaver.

    19 votes

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    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
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  9. Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation.However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will get no notification.We would need to get the status for all 3. This impacts all our dashboards and real time presence widgets.

    19 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  10. So far there is only the option to add phone number in the To: section of a fax. Make a fillable line to add the recipient's full name that would auto-populate in the cover page. It would be more efficient compared to making a custom cover page. Thank you

    19 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  11. I would like to have the ability to remove certain permissions for some users in the desktop app only. For example, there are some users we want to be able to use the meetings/RCV feature for online meetings, but not be able to call or text from the app. I would also like to remove access to fax, Apps, Messages, Workspace (tasks, calendar, etc.) as there are some features that we use other platforms for and do not want available to our users.

    19 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).

    19 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  13. For message-only extensions, or other extensions, which have voicemails shared to co-recipients, allow co-recipients to designate which voicemails they want to receive notifications for; direct or shared, or a mix/combination of direct and shared voicemails.

    19 votes

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  14. Ability to restore all deleted fax messages

    19 votes

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  15. It would be helpful to be able to block users assigned to a specific site from being able to transfer calls to users at another site.

    This would be helpful to add into the roles and permissions, or to limit within the user details -> settings and permissions.

    18 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  16. when calls are not answered by an extension on a ring group or call queue should show as missed call.

    18 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Assign 2 desk phones with 1 digital lines on a User extension without adding shared lines to the account.

    18 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  18. Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.

    while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.

    allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.

    18 votes

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    New  ·  3 comments  ·  HUD & Presence  ·  Admin →
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  19. The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

    18 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  20. When (re-)connecting the RC application to a Microsoft Exchange account, the user has to provide the following data in order to complete that task successfully:

    • their email address or domain\username
    • their password
    • their Exchange server version
    • their exchange EWS url

    Out of these four (or five, if you count emails and domain\user separately), many users will have two readily available: email and password; some maybe even only know their password.

    This is because:

    • their username (which could be their email address) is stored on their computer's login screen, and they are only asked for their password on login
    • they have…
    18 votes

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