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10089 results found

  1. Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com

    Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.

    10 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  2. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    Feature to setup company caller ID name (CNAM) for US Toll-Free Phone Numbers

    7 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  3. Emergency Setup for Outages

    Option to have an emergency phone setup for RingCentral outages should be an option for all accounts so that clients can still reach us whenever RingCentral is down on an outage.

    11 votes
    New  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  4. ringcentral salesforce integration

    Call Log Association Issue: from SalesForce to RingCentral
    When initiating a "Click-To-Dial" call from a Person Account and associating the auto call log with a specific Case through the "Related To" field, the call log appears on the Person account but not in the associated Case feed. Please review to attached video for example.

    7 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. AI scoring for DFO

    Able to have AI score Digital First Omnichannel (DFO) which includes chat and text capabilities.

    8 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. User last login history in RingEX

    The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX

    6 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Disable Cross-Site Access Management by Default

    The new Cross-Site Access Management feature just got added and was enabled by default. A lot of customers were not aware of this feature being added and suddenly lost access to information from other sites.

    We would like to disable the feature by default or at least allow clients to opt-out of this feature.

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    5 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Been able to toggle Whisper mode on/off

    Our Customer Services team use the call monitoring feature through the HUD to monitor/support/train people with calls. We have used this feature but you cannot toggle Whisper on/off. You have to end the call monitoring session and restart it again, rather than just been able to press whisper again to turn it off

    6 votes
    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  10. Voicemail Response Time Limit

    Have the ability to set length in minutes for voicemail responses. Our customer stated to used to have it for 3 minutes and automatically cuts, prompting to the caller limit is reached. This was working just fine for the customer however they are now receiving messages longer. They need to be able to set this back to 3 minutes or adjust to preference

    11 votes
    New  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Outbound Caller ID Limitations

    Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.

    20 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Show True Caller ID vs BLF String

    Mitel phones, such as the 6940W, should show the proper caller ID of presence synced users vs a BLF string. Currently, the call history on these devices show a BLF string, which is confusing to customers. The ask is to have the proper caller ID for the user show during the call at all times and in the call history at all times.

    11 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  13. RingCentral App Status

    Additional status (Breaks/Lunch) on RC App

    11 votes
    New  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. HUD- ALL option is missing

    After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.

    The customer and partner want to revert it when the HUD is showing the ALL option.

    29 votes
    New  ·  5 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?

  15. Physical phone accept queue calls status

    I would like to see a button similar to Cisco's Hlog button on physical phones. This would allow the user to change their status for queue calls from the physical phone instead of forcing them to log in to the application to do so. Possibly with a status light on the button to indicate if they are logged in or not.

    6 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  16. Sending audio and video recordings using messages in the RingCentral app

    Add this feature for SMS / TXT to non-internal messenger users in our group. I have a lot of external customers I've added as contacts to my RC contact directory that I'd like to do direct video SMS to vs. taking a video and attaching to the SMS text message.

    5 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  17. DND on Polycom VVX311

    A recent system update moved the DND Softkey on on Polycom VVX311 phones from the initial softkey menu and now require selecting More for users to find that option.

    11 votes
    New  ·  0 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  18. SMS Outbound Caller ID Change

    Allow SMS Outbound Caller ID Change
    to have the options to toggle between numbers

    59 votes
    2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. Ability to prevent calling blocked numbers

    Ability to prevent calling blocked numbers.
    Option to block outbound for blocked numbers.

    If I block the number on super admin itself we are able to make calls to same number
    we are using other cloud dialer while we blocked the number we cannot make dial
    but I don't know why Ringcentral don't have options

    5 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  20. Keep HUD tab on incoming call

    When a call comes in, the HUD tab automatically switches to the Keypad tab. Please allow HUD to stay as our preferred choice, even when a call comes in.

    12 votes
    New  ·  2 comments  ·  HUD & Presence  ·  Admin →
    How important is this to you?
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