9349 results found
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Voicemail Setting Permission for custom role
Unable to update/make custom voicemail greeting when Screening, Greeting & Hold Music is disabled for user roles.
If we can include a separate permission for a role such as greeting, voicemail settings, ringback, screening and hold music restriction.
The users are now restricted to update voicemail when they are assigned to a role that is restricted for Screening, Greeting & Hold Music.
This is happening when updating through desktop, mobile and web application.
36 votes -
Sync Presence Between RingCentral App and RingCX
When agents are on a call in RingCX, their presence is not updated in the Ringcentral MVP app, which causes internal employees to believe they are available, then getting upset if their call or transfer is not answered. RingCX should be able to set the presence to some type of Busy status within MVP so that other employees can see when they are not available.
21 votes -
Receive OTP from websites
Ability to receive OTP when creating an account on websites.
13 votes -
Auto-Answer Calls
We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.
26 votes -
Call waiting / Busy
A forwarding under "If no one answers" does not work, but you get a busy signal.
SHOULD: busy forward "If I'm already on the phone, please forward it"
busy forward internal
busy forward external42 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!
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SMS Outbound Caller ID Change
Allow SMS Outbound Caller ID Change
to have the options to toggle between numbers27 votes -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
6 votes -
Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful
Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!
10 votes -
Share SMS Template across all users in the account
Share SMS Template across all users in the account
27 votes -
Display & change your own status in heads up display - HUD
It would be very useful to display and change your own status in the HUD.
13 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
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CNAM
Customer would like CNAM to be set-up for their Toll-Free Number
9 votes -
Add 'License' column to in User List download from Service Web
Currently, when in Service Web (service.ringcentral.com), you can see the License column clearly indicating the license per user; however, when you download the user list, the file conspicuously is missing this very column.
8 votes -
Allow all extensions to send SMS from main Company extension
We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!
92 votes -
RingCentral Video : display upcoming meetings without any calendar integration
Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible
7 votes -
Bring the Dial Pad back on the right side of the app
Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.
9 votes -
Feature Summary: Request to enable dialing of the 211 code for users in the United States and Canada, supporting access to community informa
Background & Purpose:
211 is a widely used and essential service code in the US and Canada, connecting individuals to a variety of community services, such as housing assistance, employment programs, mental health support, and crisis services. Access to 211 is especially crucial for individuals seeking quick connections to local resources and assistance, and it has become a standard within emergency and community service networks.Currently, some systems might not recognize 211 as a valid code, leading to user confusion and potential missed opportunities to access important services.
5 votes -
Receive Google Verification Codes using RingCentral Phone Numbers
This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.
6 votes -
Call Queue members visibility to calls in queue
Call Queue members visibility to calls in queue. When one user is on a call, they can still see incoming calls.
29 votes -
Remove Guest User in RC app/Admin Portal
Have the option to remove guest users from the RC app instead of blocking them.
21 votes -
Automatic Live Transcription for live call recording
Please add automatic live transcription for live call recording it will happen during a live call and in the start of recording a transcription is being generated
20 votes
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