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  1. When agents are on a call in RingCX, their presence is not updated in the Ringcentral MVP app, which causes internal employees to believe they are available, then getting upset if their call or transfer is not answered. RingCX should be able to set the presence to some type of Busy status within MVP so that other employees can see when they are not available.

    32 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. Please. The RingCentral App needs a sound notification to play for a dropped or ended call. Right now there's no way to tell when the call ends or drops unless you have the RingCentral app pulled up on the screen.

    This is such a basic but important feature. Thank you.

    14 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  3. Please add the special number feature to the new RC PC application. It works with the old RC PC app, but the prefix is missing in the new app. This is the feature: Add a special number to the beginning or end of the incoming caller ID to help identify the reason for the call.

    13 votes

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    New  ·  6 comments  ·  General Phone  ·  Admin →
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  4. Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.

    21 votes

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    New  ·  4 comments  ·  Application  ·  Admin →
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  5. Assign 2 desk phones with 1 digital lines on a User extension without adding shared lines to the account.

    18 votes

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    New  ·  3 comments  ·  General Phone  ·  Admin →
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  6. Please give Limited Extensions the ability to pick up a call from a Park Location. Currently, Limited Extensions are not available to be added as a Member to a Park Group. It would be very helpful to have the ability to pick up a call from park on a common area phone during meetings or while in the break room. We have to page the user, have them call back and tell reception their location and then transfer to the call to that limited extension, instead of just having them pick up a parked call.

    6 votes

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  7. Few of the customers are requesting to disable overall AI assistant.

    6 votes

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    New  ·  2 comments  ·  Accessibility  ·  Admin →
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  8. Allow SMS Outbound Caller ID Change
    to have the options to toggle between numbers

    41 votes

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    2 comments  ·  SMS/Text  ·  Admin →
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  9. We currently cannot quickly text a customer while we are on the phone with that customer while using the desktop program on computer (not the extension). We have to take multiple steps such as: Go to text and create a new text, search their contact, etc. A simple and easy solution to this would be one of 2 options below:Show the Ongoing Call in the calls area, while we are on the call (currently the call only shows after we end the call). This will allow us to text someone quickly just as we can any past calls that show…

    91 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  10. Ability to have the ability to go back to Old RingCentral Layout

    47 votes

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  11. Description:
    Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.

    Benefits:
    Increased accessibility for paging groups
    Simplified paging process for external callers
    Enhanced flexibility in paging options

    Additional Notes:
    This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.

    2 votes

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    New  ·  5 comments  ·  Other  ·  Admin →
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  12. Previously the dialpad was available on the HUD tab. this was convenient. the new layout removes this and changes the HUD from a clean list to a multi column setup which feels more cluttered.

    while we are able to add quick contacts on the dialpad tab, this lacks the more complete information the HUD tab provides for when people are on a call.

    allowing more control over how these lists of contacts are displayed (as a list or multiple columns) would be great.

    18 votes

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    New  ·  3 comments  ·  HUD & Presence  ·  Admin →
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  13. This feature may help us receive verification codes using our RingCentral numbers for my business with Google platform.

    10 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. It's important to see the number where the customer sent the text from. To know which assigned number it came from and to track the customer's information. Please put back the feature on the RC Desktop App and Mobile App. Screenshot was taken 03/26/2024 at that time we can see from what number we were texting from.

    39 votes

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    6 comments  ·  SMS/Text  ·  Admin →
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  15. Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.

    We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).

    4 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  16. when calls are not answered by an extension on a ring group or call queue should show as missed call.

    18 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  17. Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    6 votes

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    New  ·  4 comments  ·  Team Messaging  ·  Admin →
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  18. Sometimes a user has a free RingCentral account with their work email address. There needs to be an option to absorb that free account into their corporate RingCentral system.

    Proposed idea would be for RingCentral to send an email with a confirmation link to absorb or merge the free RC account into the corporate RC account.

    4 votes

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    New  ·  2 comments  ·  Admin Portal  ·  Admin →
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  19. To have a report that shows the duration between when a customer leaves a voicemail and when they are subsequently contacted.

    5 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups

    5 votes

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    New  ·  1 comment  ·  Admin Portal  ·  Admin →
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