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10653 results found

  1. SMS Forwarding to an email

    Ability to forward an Incoming SMS from one phone number to an email.

    5 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Direct SMS for Voicemail/SMS Notifications

    At the moment, voicemail/SMS notifications are sent through email to text. We would like the option to send direct SMS to phone numbers from different carriers for Voicemail or SMS Notifications.

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Customize Caller ID for Internal Calls

    Although we have a feature available to change the caller ID per phone and features, it would be better if we also have an option in the Admin Portal where internal calls will not be limited to one caller ID only but with option to select any phone numbers on the account (user ext, main number, IVR assigned number and call queue number).

    3 votes
    New  ·  1 comment  ·  General Phone  ·  Admin →
    How important is this to you?

  4. Feature Request – SMS / Campaign History Activity Tracker

    I would like to submit a feature request for the SMS and Campaign History sections. Specifically, I propose adding a feature that tracks the activity of phone numbers within a campaign, such as when numbers are added or removed. This feature would be an activity tracker within the campaign history, providing a clear log of these changes over time.

    The feature would include the following functionality:

    A log or section within the Campaign History page showing the recent activity, such as the addition or removal of phone numbers.

    Clear indicators of when and by whom the changes were made (optional…

    10 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. retrieving deleted SMS

    an option or feature to retrieve deleted SMS or older messages

    6 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. File Transfer Using Message in the Ring Central Application

    As an admin we have the ability to allow or disallow file transfers in the Messaging area.
    This option can be found in the Application by going to Settings/Administration/Messaging
    Then drill down to Integrations Settings/Manage File Sharing
    Manage file sharing
    Adjust user access for different file sharing sources. If the box is unchecked, users will no longer be able to see and share from the unchecked file sharing source.
    The options are below. The top option "Upload from Computer/Mobile" in all encompassing for all file types. Would like to see the file types broken down by file type and we…

    15 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Outbound Caller ID Limitations

    Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.

    26 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Feature Request: Enable Toll-Free to Toll-Free Call Support

    Enable Support for Toll-Free to Toll-Free Calls on the RingCentral Platform

    📋 Current Behavior:
    At present, calls originating from a toll-free number to another toll-free number are not supported on the RingCentral platform. When a customer attempts this type of call, it fails without completing.

    ⚠️ Issue Description:
    Customers using RingCentral toll-free numbers for outbound communications are unable to reach other businesses or endpoints that are also using toll-free numbers. This behavior is causing confusion and disruptions in communication, particularly for businesses whose clients or partners also rely heavily on toll-free lines.

    🎯 Requested Behavior:
    Allow toll-free numbers provisioned through…

    5 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Call Queue Wait Settings - wait time

    several customers are asking to have a longer wait time on queues.
    currently the max wait time that can be configured is 15 min, ideally having more options 20 , 30,45,60 min

    43 votes
    New  ·  3 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  10. DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration

    The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Longer ring time for deskphone/softphone

    Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).

    This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!

    22 votes
    New  ·  3 comments  ·  General Phone  ·  Admin →
    How important is this to you?

  12. I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    I would like to have the ability to type a message and be able to schedule it for a "send date or at a later date and time."

    11 votes
    New  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Remove Access on Create Messaging Team on RC app

    We would like to remove the access on selected users to be able to create a group messaging team on message tab on RC app

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  14. User last login history in RingEX

    The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Preview pasted image in SMS Texts!

    When we copy/paste a screenshot or image into an SMS Text thread it just shows "image.png" and we have no way to confirm if it is the correct image sent to the correct customer/person. We deal with sensitive financial information and this risk bears great consequence for us. Please make a way to see the image that is being pasted into the SMS thread!!

    5 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Improved Caller ID Display for Incoming Calls

    To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).

    Desired Outcome:

    Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
    Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.

    11 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  17. usb-c adapter Jabra Link 390 compatibility issue

    The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.

    7 votes
    New  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  18. Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App

    Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.

    This is poor accessibility and discoverability. Put all of these settings in the admin portal!

    5 votes
    New  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    6 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Physical phone accept queue calls status

    I would like to see a button similar to Cisco's Hlog button on physical phones. This would allow the user to change their status for queue calls from the physical phone instead of forcing them to log in to the application to do so. Possibly with a status light on the button to indicate if they are logged in or not.

    7 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?
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