13285 results found
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Admin Control over AI Assistant Feature Access
The current user-level, "all-or-nothing" configuration for RingCentral's AI Assistant creates significant operational and compliance hurdles for enterprise customers:
1.) New extensions default to AI "On" so every newly provisioned user instantly gains access to unauthorized AI features. IT must retroactively manually disable the feature via template or individual extension-level adjustment to prevent unauthorized use and compliance exposure.
2.) Compliance teams frequently approve low-risk features like AI Writer globally, but strictly restrict high-risk capabilities like AI Notes/Transcription. Because these cannot be decoupled, IT is forced to disable the entire AI Assistant suite for the majority of the workforce, preventing platform adoption.…
10 votes -
Admin Control for User Message Throttling & Frequency Limits
Add configurable message composability and throttling settings (per user or per role) in the Admin Portal and Message settings. This will allow administrators to set maximum message frequencies or mandatory delays between messages to prevent employees from sending bulk or rapid successive internal/external messages.
This will allow us to limit our employees from sending multiple messages within RingCentral.
5 votes -
Enable Merge calls when Deskphone Pairing is enabled
Enable Merge calls when Deskphone Pairing is enabled
The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.
64 votes -
fax message can not be accessed with extensions sharing the same email
We have successfully logged in using the correct extension (Ext. 102) with the main line and the assigned extension credentials. However, when the customer launches the RingCentral app from the Admin Portal, it automatically redirects them to Ext. 101 instead of the extension they are currently logged into.
This behavior is causing confusion, as the customer's login credentials are tied to a specific extension. Ideally, the system should recognize the extension associated with the active login session and open the corresponding extension within the app. An extension-specific login experience would help ensure consistency, reduce user confusion, and provide a smoother,…
8 votes -
Company fax follow company call flow when using AI Receptionist
When AI Receptionist (AIR) is enabled faxes don't follow the Company Operator and Fax recipient settings under Company Call Handling. Instead, the faxes are routed to AIR.
The workaround is to go to phone system, all numbers, click fax number and choose what extension to send faxes to. The problem with the config is that you can't assign the fax caller ID to users.
We need to have faxes follow Company Operator and Fax recipient settings when AIR is enabled on the account.
5 votes -
Decouple "International Calling" and "Domestic Calls" in Custom Roles
Decouple "International Calling" and "Domestic Calls" in Custom Roles
10 votes -
Remove SMS assign, reassign and resolve option on shared SMS
Should be able to Remove SMS assign, reassign and resolve option on shared SMS and only will have shared SMS inbox across all users without those option. It will have a simple and plain SMS view.
5 votes -
Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings
The Problem: Currently, admins cannot restrict users to using only Call Queue numbers as their outbound ID. We have specific teams (Sales, Support) that must present the Call Queue number when calling out so that customers return the call to the correct department.
The Solution: Please add an option under the Caller ID Restriction settings to allow/enforce "Call Queue" numbers as the Outbound Caller ID.
Impact:
Better Customer Experience: Customers calling back will reach the team, not a specific agent who might be offline.
Compliance: Ensures agents aren't accidentally displaying direct lines or the wrong main company number.
27 votes -
Able to send/receive faxes as RTF or TXT
We need to be able to send/receive faxes as RTF or TXT. We noticed everything going out or incoming is formatted as PDF. We use the Smarsh API (provided by RC) for tracking certain faxes. Smarsh's system is unable to transition/OCR the PDFs that come/go through RingCentral fax.
Do we have an option to change the formatting of the attachments?12 votes -
please add functionality in the Shared SMS in the RingCentral to send a group text
Business SMS Booster (Shared SMS Inbox) Functionality to send group Text
13 votes -
9 votes
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Ability to Block Internal Users/Numbers Within the Same RingCentral Account
Feature Request: Ability to Block Internal Users/Numbers Within the Same RingCentral Account
Request Summary:
Customer is requesting the ability to block calls from internal RingCentral users/numbers within the same account.Current Behavior:
The customer attempted to block internal number (402) 258-3646 associated with Extension 3805 from reaching Extension 3772. However, the call blocking feature does not apply to internal RingCentral numbers, as it currently only supports blocking external numbers.Requested Enhancement:
Add functionality that allows administrators or users to block specific internal extensions/numbers within the same RingCentral account.Business Impact:
Customers may require the ability to restrict communication from specific…9 votes -
Inbound Call Display Indicator for Fixed Order Setup Call Routing
Currently, when a call is forwarded to the secondary recipient, the incoming call display shows the standard caller ID or the name of the call queue. The customer is requesting a visual indicator on the incoming call display (or incoming call banner) that clearly identifies when a call has been forwarded from a previous extension (e.g., "Forwarded from Ext. 101 under it will show the caller ID")
5 votes -
Eliminate duplicate notifications for Call Queue missed calls when a voicemail is left.
Call Queue missed call notifications should be suppressed if the caller leaves a voicemail. Currently, users are receiving duplicate emails because both the missed call and voicemail notifications are triggering for the same event.
6 votes -
Ensure compatibility with the Yealink T46U Version 2 running firmware version 87
A Yealink T46U is already running v87 firmware. RingCentral auto-provisioning targets v86 and pushes a downgrade as this results into a boot loop. It appears that the issue they are experiencing is a boot loop issue caused by firmware conflicts within their provisioning files forcing them to downgrade from V87 to V86. As confirmed from support, V87 is not yet supported
8 votes -
Ability for admins to be able to add non activated users to the co-recipients of the message only extenstion.
Currently, in RingCentral, non-activated users cannot be added as co-recipients to a message-only extension. This creates a limitation where users who are not fully activated are unable to receive voicemails from this mailbox.
Scenario
- A new user is added to the RingCentral system, they are unable to be added to the Co-Recipients as they are not visible to the admin.Currently this is driving demand into our Service Desk for support due to admins adding a user and not going back to add them as a co-recipient after the user has activated their account.
Allowing the ability to add…
10 votes -
DTMF / Keypress Fallback to Human Representative in AI Receptionist
DTMF / Keypress Fallback to Human Representative in AI Receptionist
Ability to set up key presses within the AI receptionist so that customers who do not want to speak with an AI can press a key to be routed directly to a representative.
5 votes -
All messages and SMS to an IVR Menu be forwarded to a user
All messages and SMS to an IVR Menu be forwarded to a user.
I need all messages and SMS for a number assigned to an IVR menu to go to an employee10 votes -
Ability to received email notification with content of the Messages (Direct/Team Messages) received on RingCentral APP
We want to include the content of direct and team messages in email notifications when receiving them on the RingCentral app. This feature is only available for SMS we also wanted this for the messages in the RCAPP.
16 votes -
Bulk Update Capability for Regional Settings
- Problem Statement Currently, the RingCentral Admin Portal provides a highly efficient "User Settings Template" feature to bulk-update regional settings (such as time zones) for individual users. However, this bulk-apply functionality does not extend to non-user configurations.
Administrators are unable to apply bulk time zone changes to Sites and Call Queues. When a global update is required, admins must manually navigate to each individual Site and Call Queue to update their regional settings one by one.
- Use Case & Scenario Recently, a previously standard time zone—(GMT-05:00) Eastern Time (US & Canada)—was deprecated in the system and stopped properly observing Daylight Saving…
7 votes
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